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September 24, 2020 NHTSA CAMPAIGN NUMBER: 20V588000
Sensor Contamination in Electronic Brake Boost
If communication with the sensor is interrupted, the electronic brake boost assist could be lost. Extra pedal force will be required to slow and stop the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 20V588
Manufacturer General Motors LLC
Components SERVICE BRAKES
Potential Number of Units Affected 3,317
Summary
General Motors LLC (GM) is recalling certain 2020 Chevrolet Corvette and Cadillac CT4, CT5 and XT4, 2021 Chevrolet Trailblazer, and 2020-2021 Buick Encore GX vehicles. Sensor connection contamination in the electronic brake boost system may cause an interruption of communication between the sensor and the brake boost system.
Remedy
GM will notify owners, and dealers will replace the electronic brake boost module, free of charge. The recall began December 9, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM’s number for this recall is A202307260.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Frequently Asked Questions (FAQs) for Safety Recall A202307260 Loss of Brake Assist
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
Q1)Which vehicles are involved?
2020-2021 model year Buick Encore GX, 2020 model year Cadillac CT4, CT5, XT4, Chevrolet Corvette, and 2021 model year Chevrolet Trailblazer vehicles.
Q2)What is the issue or condition?
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Cadillac CT4, CT5 and XT4 vehicles, 2020 model year Chevrolet Corvette vehicles, 2020 – 2021 model year Buick Encore GX vehicles, and 2021 model year Chevrolet Trailblazer vehicles. Material used in a sensor connection in the electronic brake boost system in these vehicles may have been contaminated during the material supplier’s production process. Contamination of this material may cause an interruption of communication between the sensor and the brake boost system under certain conditions.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
If electronic brake boost assist is lost, a warning light and message may appear in the instrument panel and vehicle speed may be limited.
Q4) What is the remedy/repair?
Dealers will replace the electronic brake boost module.
Q5) What is the safety risk? Is the vehicle safe to drive?
If communication with the sensor is interrupted, electronic brake boost assist could be lost. Extra pedal force will be required to slow and stop the vehicle, increasing the risk of a crash.
Q6) Does the customer have to pay for this remedy/repair?
No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
No, when a remedy is available and/or sufficient quantity of parts are available, the recall bulletin will be released, and dealers can begin repairing vehicles.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
If special instructions are provided, they will be included in the notification letters to customers.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10)If customers are concerned, can they get a rental car or courtesy transportation?A10)
Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
SEOCONTENT-START
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5519
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 24, 2020
Subject: Stop Delivery Order for Upcoming Safety Recall A202307260
Models: 2020-2021 Buick Encore GX, 2020 Cadillac CT4, CT5, XT4, Chevrolet Corvette, and 2021 Trailblazer
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2020-2021 model year Buick Encore GX, 2020 model year Cadillac CT4, CT5, XT4, Chevrolet Corvette, and 2021 model year Chevrolet Trailblazer vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles. The GM recall number is A202307260.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on September 24, 2020. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved vehicles in dealer used inventory will be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date
and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts are available, the recall bulletin will be released and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
November 2020
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Cadillac CT4, CT5 and XT4 vehicles, 2020 model year Chevrolet Corvette vehicles, 2020 – 2021 model year Buick Encore GX vehicles, and 2021 model year Chevrolet Trailblazer vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall A202307260.
Why is your vehicle being recalled?
Material used in a sensor connection in the electronic brake boost system in these vehicles may have been contaminated during the material supplier’s production process. Contamination of this material may cause an interruption of communication between the sensor and the brake boost system under certain conditions. If communication with the sensor is interrupted, electronic brake boost assist could be lost. If electronic brake boost assist is lost, a warning light and message may appear in the instrument panel and vehicle speed may be limited. Extra pedal force would be required to slow and stop the vehicle, increasing the risk of a crash.
What will we do?
Parts to repair your vehicle are not currently available, but when parts are available, your GM dealer will replace the electronic brake boost module. This service will be performed for you at no charge.
We are working as quickly as possible to correct this condition. When parts are available, we will send you another letter asking you to take your vehicle to your GM dealer to have your vehicle serviced. You can also check the status of this recall at: https://my.gm.com/recalls.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Buick
1-866-608-8080
1-800-832-8425
Cadillac
1-866-982-2339
1-800-833-2622
Chevrolet
1-800-630-2438
1-800-833-2438
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V588.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
GM Recall: A202307260
**************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5545
URGENT – DISTRIBUTE IMMEDIATELY
Date: October 16, 2020
Subject: Stop Sale Added Population for Upcoming Safety Recall A202307260
Models: 2020-2021 Buick Encore GX, 2020 Cadillac CT4, CT5, XT4, Chevrolet Corvette, and 2021 Trailblazer
To: All General Motors Dealers
STOP DELIVERY ORDER
On September 24, 2020, GM dealers were notified via GlobalConnect Message GCUS-3-1921 regarding the Stop Sale for Upcoming Safety Recall A202317260. Please be advised that an additional population of 486 vehicles has been discovered after careful VIN analysis of this field action.
Effective immediately, stop the delivery of certain 2020-2021 model year Buick Encore GX, 2020 model year Cadillac CT4, CT5, XT4, Chevrolet Corvette, and 2021 model year Chevrolet Trailblazer vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles. The GM recall number is A202307260.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on September 24, 2020. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of the added vehicles in dealer new inventory is attached to this message. The original list sent on September 24, 2020 of vehicles in dealer new inventory is also attached to this message for your reference. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved vehicles in dealer used inventory will be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts are available, the recall bulletin will be released and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
*********************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS DCS5595 URGENT – DISTRIBUTE IMMEDIATELY Date: December 2, 2020 Subject: A202307261 – Safety Recall Loss of Brake Assist Additional VINs moved from A202307260 to A202307261 Models: 2020 Cadillac CT4 2020 Cadillac CT5 2021 Chevrolet Trailblazer To: All General Motors Dealers General Motors released Safety Recall A202307261 on November 23, 2020. At that time, the total number of U.S. vehicles involved was approximately 959. On November 25, 2020, 359 additional U.S. VINs were moved from field action # A202307260 to A202307261 and were put into “Open” status. Vehicles involved in this recall were placed on stop delivery September 24, 2020 under field action # A202307260. Once the service procedure contained in A202307261 has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer. Question and Answer Document (Q&A) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns. Customer Letter Mailing The customer letter mailing will begin December 07, 2020. Global Warranty Management (GWM) The Required Field Action section on the Investigate Vehicle History (IVH) screen was updated November 26, 2020. A list of involved vehicles in dealer new inventory is attached to this message. Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
7 Affected Products
Vehicles
MAKE | MODEL | YEAR |
BUICK | ENCORE GX | 2020-2021 |
CADILLAC | CT4 | 2020 |
CADILLAC | CT5 | 2020 |
CADILLAC | XT4 | 2020 |
CHEVROLET | CORVETTE | 2020 |
CHEVROLET | TRAILBLAZER | 2021 |
32 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Notification re A202307261 – Safety Recall Loss of Brake Assist
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A202307261 Loss of Brake Assist
RMISC-20V588-9182.pdf 85.712KB
Recall 573 Report
RCLRPT-20V588-3376.PDF 217.425KB
Safety Bulletin – A202307261 Loss of Brake Assist
RCSB-20V588-7582.pdf 153.338KB
Manufacturer Notices(to Dealers,etc) – REVISION – A202307262-01 – Safety Recall Loss of Brake Assist Customer Letter Added
Manufacturer Notices(to Dealers,etc) – Dealer Message re BMW Safety Recall: 48-Volt Battery Connections
Owner Notification Letter(Part 577)
RCONL-20V588-2781.pdf 136.99KB
Miscellaneous Documen – Frequently Asked Questions (FAQs) for Safety Recall A202307262 Loss of Brake Assist
RMISC-20V588-5131.pdf 84.918KB
Safety Bulletin – Dealer bulletin re A202307262 Loss of Brake Assist
RCSB-20V588-5771.pdf 154.983KB
Safety Bulletin re Product Safety Recall A202307263 Loss of Brake Assist
RCSB-20V588-3197.pdf 177.952KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re A202307261 – Safety Recall Loss of Brake Assist Additional VINs moved from A202307260 to A202307261
Safety Bulletin
RCSB-20V588-4069.pdf 182.032KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re REVISION – A202307263-01 – Safety Recall Loss of Brake Assist Revised Parts Table
Manufacturer Notices(to Dealers,etc) – Dealer Notification re A202307262 – Safety Recall Loss of Brake Assist
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A202307263, Loss of Brake Assist
RMISC-20V588-0486.pdf 83.939KB
Frequently Asked Questions (FAQs) for Safety Recall A202307260 Loss of Brake Assist
RMISC-20V588-0540.pdf 86.286KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V588-1853.PDF 211.25KB
Manufacturer Notices(to Dealers,etc) – Stop Delivery Order for Upcoming Safety Recall A202307260
Recall Acknowledgement
RCAK-20V588-2007.pdf 244.447KB
Defect Notice 573 Report
RCLRPT-20V588-4713.PDF 217.287KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V588-0816.PDF 211.142KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A202307260 Loss of Brake Assist
RMISC-20V588-1310.pdf 86.286KB
Safety Bulletin re A202307262 Loss of Brake Assist Update
RCSB-20V588-8771.pdf 182.277KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re A202307263 – Safety Recall, Loss of Brake Assist
Safety Bulletin – A202307263 Loss of Brake Assist
RCSB-20V588-9306.pdf 177.602KB
Recall 573 Report
RCLRPT-20V588-7551.PDF 217.428KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V588-5962.pdf 147.162KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V588-4057.pdf 125.736KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V588-5455.PDF 211.335KB
Interim Owner Notification Letter(Part 577)
RIONL-20V588-1071.pdf 136.358KB
Manufacturer Notices(to Dealers,etc) – Date: October 16, 2020 Subject: Stop Sale Added Population for Upcoming Safety Recall A202307260
Recall Quarterly Report #4, 2021-3
RCLQRT-20V588-4421.PDF 211.441KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V588&docType=RCL
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- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- 【Wifi Upgrade】- After you receive our products, for better product experience as well as car diagnositic, please connect to wifi/phone hotspot and accept or take the initiative to update APP operating system and car brand diagnostic software.
- 【Professional 6 System Diagnosis】- This OBD2 scanner has the most commonly system: ABS, SRS, Transmission, Engine, BCM and TPMS, which offers solution to pinpoint troubles of your cars.
- 【7 Most Useful Reset Services】- The car scanner can provides 7 hot maintenance reset: Oil EPB SAS ETS TPMS ABS DF. These powerful reset functions will make your car safer and more reliable.
- 【5" Large HD Touchscreen】- This car diagnostic scanner is equipped with a 5" color HD touchscreen: Compared with other screens, the displayed data and charts will be clearer.
- 【4 in 1 Live Data Display】- The car scanner tool shows live data of each control module by text or graphs, up to 4 parameters can be displayed at the same time. Test reports are easy to share and print.
Last update on 2024-04-08 / Affiliate links / Images from Amazon Product Advertising API
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