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NHTSA ID Number: 10178401
Manufacturer Communication Number: N192278390
Summary
Customer Satisfaction Program – certain vehicles built between January 1, 2019 and June 30, 2019, may have a condition in which the manual service disconnect fuse opens at too low an amperage resulting in a check engine light turning on or the vehicle will not start or in rare cases a loss of propulsion. Dealers are to replace the manual service disconnect fuse.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
CHEVROLET | BOLT EV | 2019 |
Parts
Quantity | Part Name | Part No. |
1 | LEVER ASM-HIGH VLTG BAT HIGH VLTG MAN DIS | 24294004 |
SEOCONTENT-START
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5451
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 16, 2020
Subject: N192278390 – Customer Satisfaction Program
Manual Service Disconnect Fuse Open
Models: 2019 Chevrolet Bolt EV
To: All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N192278390
today. The total number of U.S. vehicles involved is approximately 9,164.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in August.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated July 17, 2020 or sooner. A list of involved vehicles is attached to this
message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N192278390 Manual Service Disconnect Fuse Open
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 7
Release Date: July 2020 Revision: 00
Attention: This program is in effect until August 31, 2022.
Make Model
Model Year
From To RPO Description
Chevrolet Bolt EV 2019 2019
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Certain 2019 model year Chevrolet Bolt EV vehicles built between January 1, 2019 and June 30, 2019,
may have a condition in which the manual service disconnect fuse opens at too low an amperage
resulting in a check engine light turning on or the vehicle will not start or in rare cases a loss of propulsion.
Correction Dealers are to replace the manual service disconnect fuse.
Parts
Quantity Part Name Part No.
1 LEVER ASM-HIGH VLTG BAT HIGH VLTG MAN DIS 24294004
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9104942 Replace Drive Motor Battery High Voltage Manual Disconnect Lever
and Clear DTC information
0.4 ZFAT N/A
Service Procedure
Danger: Ensure all High Voltage safety procedures are followed. Failure to follow the procedure exactly as written may
result in serious injury or death.
Danger: Before working on any high voltage system, be sure to wear the following Personal Protection Equipment:
• Safety glasses with appropriate side shields when within 50 feet of the vehicle, either indoors or outdoors.
• Certified and up-to-date Class “0” Insulation gloves rated at 1000V with leather protectors.
• Visually and functionally inspect the gloves before use.
• Wear the Insulation gloves at all times when working with the high voltage battery assembly, whether the system
is energized or not.
Failure to follow the procedure exactly as written may result in serious injury or death.
5499718
Customer Satisfaction Program
N192278390 Manual Service Disconnect Fuse Open
Page 2 of 7
NOTE: Verify the new service part has a black dot on the upper right corner of the label. This indicates the unit has
been fully tested.
1. Disconnect the negative battery cable and wait 5 minutes. Refer to Battery Negative Cable Disconnection and
Connection in SI.
2. Remove the rear seat cushion. Refer to Rear Seat Cushion Removal and Installation in SI.
4564670
3. Lift the CPA lever (1).
Customer Satisfaction Program
N192278390 Manual Service Disconnect Fuse Open
Page 3 of 7
4564672
4. Push the lever button inward (1).
4564674
5. Lift the drive motor battery high voltage manual disconnect lever (1).
Customer Satisfaction Program
N192278390 Manual Service Disconnect Fuse Open
Page 4 of 7
4564675
6. Remove the drive motor battery high voltage manual disconnect lever (1).
4564675
7. Install the drive motor battery high voltage manual disconnect lever (1).
Customer Satisfaction Program
N192278390 Manual Service Disconnect Fuse Open
Page 5 of 7
4564677
8. Engage the drive motor battery high voltage manual disconnect lever (1).
4564676
9. Push and engage the lever CPA (1).
10. Reinstall the rear seat cushion. Refer to Rear Seat Cushion Removal and Installation in SI.
11. Reconnect the negative battery cable. Refer to Battery Negative Cable Disconnection and Connection in SI.
12. Clear any DTC information.
Customer Satisfaction Program
N192278390 Manual Service Disconnect Fuse Open
Page 6 of 7
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through August 31, 2022. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup
cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through August 31, 2022, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the
customer is aware of the open field action and make every reasonable effort to implement the program correction as set
forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada – General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Customer Satisfaction Program
N192278390 Manual Service Disconnect Fuse Open
Page 7 of 7
August 2020
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2019 model year Chevrolet Bolt EV may have condition in which the manual service
disconnect fuse opens at too low an amperage resulting in a check engine light turning on or the vehicle will not start or
in rare cases a loss of propulsion.
Your satisfaction with your Bolt EV is very important to us, so we are announcing a program to prevent this condition or,
if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the manual service disconnect fuse. This service will be performed for
you at no charge until August 31, 2022. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division Number Text Telephones (TTY)
Chevrolet 1-800-222-1020 1-800-833-2438
Puerto Rico – English 1-800-496-9994
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your Bolt EV provides you many miles of
enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N192278390
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
Customer Satisfaction Program
N192278390 Manual Service Disconnect Fuse Open
Release Date: July 2020
Revision: 00
https://www.nhtsa.gov/recalls?nhtsaId=10178401
MC-10178401-9999.pdf 237.027KB
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- 【Meet all your needed size】-- The fuse kit includes micro size 50pcs, mini size 160pcs and standard size 90pcs. Three styles of fuses have 11 current specifications (2A /3A / 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A / 30A/ 35A/40A), equipped with a fuse puller.
- 【Reasonable quantity matching】-- We increase the number of fuses with commonly used current specifications of 10A/ 15A/ 20A/ 25A, and reduced other kinds of fuses,It can serve as a backup fuse box for cars.
- 【High quality and wide application】-- The fuse is made of environmentally friendly plastic and zinc alloy. The fuse kit is suitable for cars ,RV, truck, motorcycles, boats,and etc.
- 【Easy to identify】-- The fuse of each current specification is distinguished by different colors, and the current specification number is marked on the top of each fuse, which is easy to identify.
- 【Installation Instructions】-- The kit contains fuse installation instructions to help you replace and install the fuse correctly.
- 【Great Protection】:The Standard Car Fuse Kit includes 10 current specifications (2A /3A / 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A/40A). These small blade fuse protect our vehicles from wiring damage, electrical overload, and potential fires. With superior conductivity, corrosion resistance and high current sensitivity our fuses have tested to specification and is guaranteed to work as designed.
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- 【Easy Use and Identify】: Transparent appearance for quick inspection of fuse conditions, each color of fuse is a specification the Standard Blade Car Fuses Assortment can be easily identified by their color-coded plastic housings and the carved amp rating figures on the top. The car spare fuse kit is packaged in a durable plastic package to protect the car Standard fuse and provide easy transportation and organization.
- 【ALL SIZES YOU NEED】The fuses automotive kit covers 182pcs commonly used blade fuses and a fuse puller - 63pcs Standard: 5A/ 7.5A/ 10A/ 15A/ 20A/ 30A/ 40A (9PCS of each model ), 56pcs mini: 5A/ 7.5A/ 10A/ 15A/ 20A/ 30A/ 40A (8PCS of each model ), 63pcs Low Profile Mini: 5A/ 7.5A/ 10A/ 15A/ 20A/ 30A/ 40A (9PCS of each model ).
- 【HIGH QUALITY】The auto fuse is made of Premium zinc alloy terminals for corrosion resistance and enhanced conductivity. The fuse assortment comes with a storage box, easy to store and carry.
- 【EASY TO IDENTIFY】The blade fuses of each current specification are distinguished by different colors, also clearly marked with amperage, which is easy to identify. Please use the right amp fuse to protect the vehicle and electronic equipment from short-circuit/overload.
- 【WIDE APPLICATION】variety of sizes that are commonly used in most of vehicles. This fuse kit can be used on Cars, Truck, SUV, ATV, UTV, Camper RV, Motorcycles, etc.
- 【QUALITY COMMITMENT】We stand behind the quality of our products. If for any reason you are not satisfied with your purchase, please contact us. We will reply within 24 hours and do our utmost to ensure your satisfaction.
- Covers 24 commonly used blade fuses: 80pcs Standard: 2A/ 5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A (10PCS of each model ), 96pcs mini: 2A/ 5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A (12PCS of each model ), 96pcs Low Profile Mini: 2A/ 5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A (12 PCS of each model ).
- It is well organized, with a helpful photographic diagram of the fuses locations on the back of the cover. Good assortment of fuse with,variety of sizes that are commonly used in most of vehicles (Cars, Truck, SUV, ATV, UTV, Camper RV, Motorcycles, etc), making this assortment a universal fit for most any job.
- This set comes with Standard & Mini & Low Profile Mini blade fuses, all essential for every American household that owns more than one car. This set really is the best one to get if you are unsure which sizes you should get for your car or if you have multiple cars.
- Winlyn blade fuses made of a high quality zinc alloy, with a transparent cover to protect your vehicles from short circuit and overload.
- The fuses puller is included in the fuses box, help you easily replace the fuse, fuse puller is in the gird of 35 amp low profile mini fuse.
- The blade fuses are clearly marked with amperage and color coded for easy identification
- Available in amperage ratings of 2A to 40A (rated at 32 volts), you could always find one that fits your auto
- Includes both standard size & mini size; Perfect for Car/RV/Truck/Motorcycle/Boat
- Premium zinc alloy terminals for corrosion resistance and enhanced conductivity
- Comes with a fuse puller, makes replacing the fuse easier and quicker
- Easy Identification: Fuses assortment kit made of a high-quality zinc alloy, with a transparent cover and color-coded.
- 8 Most Common Standard Fuse: 1A/3A/5A/10A/15A/ 20A/30A/40A.
- All Sizes You Need: The package contains 80pcs car fuse and 2pcs fuse puller.
- Wide Applications: Fuses kit fits most vehicles like cars, trucks, RV accessories, marine, travel trailers, and camping accessories for travel trailers.
- A fuse puller is included in the fuse box to help you change fuses easily.
- ALL SIZES YOU NEED - The blade fuse assortment kit covers 60 pieces each of standard, mini and low profile mini sizes, with a total of 10 common current specifications for each fuse (2A/ 3A/ 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 40A).
- MORE REASONABLE QUANTITY MATCHING - We have adjusted the number of fuses with different current specifications based on the range and frequency of use. 15A/ 20A/ 25A/ 30A fuses are more commonly used, so there are more of them. Each of these reliable fuses is worth every penny.
- GREAT COMPATIBILITY - These assorted fuses are specifically designed for Cars, Trucks, SUVs, ATVs, UTVs, Camper RV, Motorcycles, Boat, and most general DC applications etc., covering such components as radio, light, turn signals, etc. This set is perfect when multiple sizes of fuses are required or for households with multiple vehicles.
- CONFIDENT & CONVENIENT DETECTION - The blade fuses are made of environmentally friendly plastic and zinc alloy. Transparent appearance for quick inspection of fuse conditions, they can be easily identified by their color-coded plastic housings and the carved amp rating figures on the top.
- NOTE - The fuse puller is included in the mini fuse box, helping you easily replace the fuse. Please choose the appropriate amp fuse to protect your vehicles cars and electrical device electrical gadgets from short circuit overload etc.
- Easy Identification: Made of a high quality zinc alloy, with a transparent cover and color coded.
- 14 Most Common Fuses: Standard and Mini. (5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A)
- Wide Applications: Fits most vehicles like car, truck, marine, SUV, travel trailer and other vehicles.
- Note: Please use the right amp fuse to protect the vehicle and electronic equipment from short-circuit/overload.
- ll Sizes You Need: The package contains 140pcs fuse and 2pcs fuse puller - 70pcs standard fuse and 70pcs mini fuse. (10pcs of each AMP)
- All Sizes You Need - Covers 10 commonly standard car fuses: 2A/ 3A/ 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A (15PCS of each model ), fuse puler included.
- Excellent Quality - Riseuvo automotive fuses kit made of premium materials, fast and precise fusing current to protect your car from excessive current.
- Easy Installation - Riseuvo fuses are packaged in the plastic box with description in the lid to let you know what is in the box.
- Great Compatibility - The Riseuvo Fuse set is suitable for Car Automotive Rv etc.
- Fuse Puller - The fuses puller is included, help you easily replace the fuse.
- Each fuse is clearly marked with amperage and color coded for easy identification
- Available in 20-60 amps, the micro cartridge fuse is to meet a wide variety of applications
- Includes both standard size (rated at 32 VDC) & low profile size (rated at 58 VDC)
- Provides time delay and low voltage drop protection, perfect for RV, Trucks, Cars and SUVs
- Well packaged in a sturdy plastic box, keeps the fuses organized and easy to find
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