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NHTSA ID Number: 10187730
Manufacturer Communication Number: PIE0565B
Summary
This engineering information (EI) closure ends the need for information from the field in regards to the Lane Keep Assist/Forward Collision Alert (if equipped)/Adaptive Cruise Control being inoperative.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
BUICK | ENCORE GX | 2020 |
SEOCONTENT-START
Subject: Engineering Information – Lane Keep Assist/ Forward Collision Alert (if equipped) /Adaptive Cruise Control Inoperative
and Requires Front Camera Module to be Reprogrammed/Aligned or Replaced, DTCs B101E, B395D and/or U026A Set
This EI has been revised to end the need for information from the field. Please discard PIE0565A.
Brand: Model: Model Year: VIN: Engine: Transmission:
from to from to
Buick Encore GX 2020 2020 — — — —
If you encounter a vehicle with the above condition, refer to SI for further diagnosis.
Version 3
Modified Released April 16, 2020
June 25, 2020 – Updated the Subject and the Condition section.
December 21, 2020 – Ended the need for further information from the field.
1
***************************************************************************************************
Subject: Engineering Information – Lane Keep Assist/ Forward Collision Alert (if equipped) /Adaptive Cruise Control Inoperative
and Requires Front Camera Module to be Reprogrammed/Aligned or Replaced, DTCs B101E, B395D and/or U026A Set
Attention: Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the
Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this
condition or the EI does not show in GWM/IVH, disregard the PIE and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL — refer to the latest version of Service Bulletin 04-00-89-053 for more
details on the use of Engineering Information bulletins.
This EI has been revised to update the Subject and the Condition section. Please discard PIE0565.
Brand: Model: Model Year: VIN: Engine: Transmission:
from to from to
Buick Encore GX 2020 2020 — — — —
Involved Region or Country North America
Condition Important: If the customer did not bring their vehicle in for this concern, DO NOT proceed with this EI.
Some customers may comment on the Lane Keep Assist/ Forward Collision Alert (if equipped) /Adaptive Cruise
Control Inoperative.
Technicians may find one or more of the following DTCs set:
• B101E – Electronic Control Unit Software
• B395D – Camera Misaligned
• U026A – Lost Communication with Frontview Camera Module
Cause GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to
gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will be
used to “root cause” the customer’s concern and develop/validate a field fix.
Correction
If you encounter a vehicle with the above concern, perform the following steps and contact the engineers listed below with your findings.
– Dealer should pull all DTC information.
– Check to see if the camera is aligned. GDS displays this in Data Display List, Parameter name – Frontview Camera Calibration Status. SEV states are Not
Calibrated/Dynamically Calibrated.
– Check to see if the Manufacturing Engineering Counter (MEC) is set to 0. GDS displays this in Identification Information List – Parameter Name – Manufacture
Enable Counter – Range – 0-255 counts.
– Check to see if the VIN is programmed in the FCM. GDS displays this in Identification Information List – Parameter Name – Vehicle Identification Number
(VIN) – Displays all 17 characters of the VIN.
Contact Information
Please include the following information if leaving a message:
– Technician name
– Dealer name and phone number
– Complete VIN and repair order (R.O) number
On the repair order, document the date and time the call was placed (even if the engineer was not reached).
1
The Contact Information has been redacted.
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
Warranty Information
If engineer was contacted or required information was provided, use:
Labor Operation Description Labor Time
2886768* Engineering Information – Lane Keep Assist/Adaptive Cruise Control Inoperative 0.4 hr
*This is a unique Labor Operation for bulletin use only.
Version 2
Modified Released April 16, 2020
June 25, 2020 – Updated the Subject and the Condition section.
2
SEOCONTENT-END
NHTSA ID Number: 10178296
Manufacturer Communication Number: PIE0565A
Summary
This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to the Lane Keep Assist/Forward Collision Alert (if equipped)/Adaptive Cruise Control being inoperative.
1 Associated Document
Manufacturer Communications
PIE0565A
https://www.nhtsa.gov/recalls?nhtsaId=10178296
1 Associated Document
Manufacturer Communications
PIE0565B
https://www.nhtsa.gov/recalls?nhtsaId=10187730
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
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