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March 26, 2020 NHTSA CAMPAIGN NUMBER: 20V184000
Rear Doors May Open While Driving
If the rear door opens while driving, or the door handle fails to open the rear door, there is an increased risk of injury to the rear passengers.
NHTSA Campaign Number: 20V184
Manufacturer General Motors
LLC
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 897
Summary
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Bolt EV vehicles. The door-handle cable inside the rear doors may be too long, allowing contact with the window when it is opened, possibly damaging the cable. A damaged cable may cause the rear door to open unintentionally when the rear window is opened. Additionally, it may cause the rear inside door handle to not work.
Remedy
GM will notify owners, and dealers will replace the rear inside door-handle cables, free of charge. The recall began April 17, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is A202298320.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Parts
| Quantity | Part Name | Part No. |
| 2 | Cable- Rear Door Inside Handle | 95429664 |
| 6 | Bolt-Latch | 11612102 |
Frequently Asked Questions (FAQs) for Safety Recall A202298320
Rear Door May Open Unexpectedly
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
| Q1) | Which vehicles are involved? |
| A1) | Certain 2019 – 2020 model-year Chevrolet Bolt EV vehicles.
|
| Q2) | What is the issue or condition? |
| A2) | When the rear window in these vehicles is opened (i.e., cycled down), the window may contact and damage the cable connected to the rear door’s inside handle. If, over time, that cable becomes sufficiently damaged by repeated window movement, the rear door may unintentionally open when opening the rear-door window.
|
| Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
| A3) | A damaged cable may also render the rear door’s inside handle inoperable.
|
| Q4) | What is the remedy/repair? |
| A4) | Dealers will replace the inside-door-handle cable in both rear doors.
|
| Q5) | What is the safety risk? Is the vehicle safe to drive? |
| A5) | If a rear door opens unexpectedly while driving, it could increase the risk of injury to rearseat occupants. Until the repair is performed, engaging rear-door child locks will prevent the rear door from unintentionally opening if this condition exists.
|
| Q6) | Does the customer have to pay for this remedy/repair? |
| A6) | No, this inspection/repair will be done at no cost to the customer.
|
| Q7) | Is the remedy/repair available now? |
| A7) | Yes, the remedy/repair is available now, please see the attached bulletin for details.
|
| Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
| A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
| Q9) | How can customers check to see if their vehicle is involved in this field action? |
| A9)
| Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
| Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
| A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information. |
IMPORTANT SAFETY RECALL
April 2020
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2019 – 2020 model year Chevrolet Bolt EV vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
I M P O R T A N T
- Your vehicle is involved in GM safety recall A202298320.
- Schedule an appointment with your GM dealer.
- This service will be performed for you at no charge.
| Why is your vehicle being recalled? | When the rear window in these vehicles is opened (i.e., cycled down), the window may contact and damage the cable connected to the rear door’s inside handle. If, over time, that cable becomes sufficiently damaged by repeated window movement, the rear door may unintentionally open when opening the rear-door window. A damaged cable may also render the rear door’s inside handle inoperable. If a rear door opens unexpectedly while driving, it could increase the risk of injury to rear-seat occupants. |
| What will we do? | Your GM dealer will replace the inside-door-handle cable in both rear doors. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately one hour and 35 minutes. |
| What should you do? | You should contact your GM dealer to arrange a service appointment as soon as possible. Until the repair is performed, engaging rear-door child locks will prevent the rear door from unintentionally opening if this condition exists. |
| Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
| Division | Number | Text Telephones (TTY) |
| Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V184.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
GM Recall A202298320
SEOCONTENT-START
Product Safety Recall
A202298320 Rear Door May Open Unexpectedly
Copyright 2020 General Motors. All Rights Reserved. Page 1 of 4
Release Date:
April 2020
Revision:
01
Revision Description;
This bulletin has been updated to include the customer letter. Please discard all previous copies of A202298320.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery March 26, 2020. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Bolt EV
2019
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2019 – 2020 model-year Chevrolet Bolt EV vehicles. When the rear window in these vehicles is opened (i.e., cycled down), the window may contact and damage the cable connected to the rear door’s inside handle. If, over time, that cable becomes sufficiently damaged by repeated window movement, the rear door may unintentionally open when opening the rear-door window. A damaged cable may also render the rear door’s inside handle inoperable. If a rear door opens unexpectedly while driving, it could increase the risk of injury to rear-seat occupants.
Correction
Dealers will replace the inside-door-handle cable in both rear doors.
Parts
Quantity
Part Name
Part No.
2
Cable- Rear Door Inside Handle
95429664
6
Bolt-Latch
11612102
It is estimated that only 1057 involved vehicles will require parts replaced. Due to the small number of vehicles anticipated that will need this repair and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104671
Left and Right Rear Side Door Inside Handle Cables Replacement
1.5
ZFAT
N/A
Product Safety Recall
A202298320 Rear Door May Open Unexpectedly
Page 2 of 4
Service Procedure
4534757
IMPORTANT: The rear door latch fasteners (1) are one-time use components. Replace the six (three per side) rear door
latch bolts with new bolts when reinstalling the latch assemblies. The inner attachment fastener (2) can be reused.
NOTE: It is not necessary to replace the belt line molding clips.
1. Replace the left and right rear door inside handle cable. Refer to Rear Side Door Inside Handle Cable Replacement
in SI.
2. Verify the function of the inside door handles.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type
must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair
within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the
condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To
avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment
with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told
how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Product Safety Recall
A202298320 Rear Door May Open Unexpectedly
Page 3 of 4
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps
necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering
your facility for service, you are required to ensure the customer is aware of the open field action and make every
reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included
with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5368
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 30, 2020
Subject: A202298320 – Safety Recall
Rear Door May Open Unexpectedly
Models: 2019-2020 Chevrolet Bolt EV
To: All General Motors Dealers
General Motors is releasing Safety Recall A202298320 today. The total number of U.S. vehicles involved is approximately 897. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery March 26, 2020. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated March 30, 2020 or sooner. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5378
URGENT – DISTRIBUTE IMMEDIATELY
Date: April 20, 2020
Subject: A202298320 01- Safety Recall
Rear Door May Open Unexpectedly
Customer Letter Added
Models: 2019-2020 Chevrolet Bolt EV
To: All General Motors Dealers
This bulletin has been updated to include the customer letter. Please discard all previous copies of A202298320.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on April 17,2020 and is now complete.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5365
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 26, 2019
Subject: Stop Delivery Order for Upcoming Safety Recall A202298320
Rear Door May Open Unexpectedly
Models: 2019-2020 Chevrolet Bolt EV
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2019-2020 model year Chevrolet Bolt EV vehicles in new or used vehicle inventory. General Motors has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles. The GM recall number is A202298390.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
When the rear window in these vehicles is opened (i.e., cycled down), the window may contact and damage the cable connected to the rear door’s inside handle. If, over time, that cable becomes sufficiently damaged by repeated window movement, the rear door may unintentionally open when opening the rear-door window. A damaged cable may also render the rear door’s inside handle inoperable. If a rear door opens unexpectedly while driving, it could increase the risk of injury to rear-seat occupants.
To correct this condition, dealers will replace the inside-door-handle cable in both rear doors.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will be updated for this upcoming recall on March 26, 2019. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the involved vehicles are currently in your new vehicle inventory. A file identifying involved vehicles in dealer used inventory will be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts is available, the recall bulletin will be released, and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
2 Affected Products
Vehicle
14 Associated Documents
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A202298320 Rear Door May Open Unexpectedly
RMISC-20V184-3707.pdf 85.398KB
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Safety Bulletin – Product Safety Recall A202298320 Rear Door May Open Unexpectedly Copyright – Service Procedures
RCSB-20V184-6954.pdf 154.748KB
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Manufacturer Notices(to Dealers,etc) – Safety Bulletin re A202298320 01- Safety Recall Rear Door May Open Unexpectedly
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Owner Notification Letter(Part 577)
RCONL-20V184-3219.pdf 92.416KB
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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall A202298320 Rear Door May Open Unexpectedly
RMISC-20V184-0161.pdf 85.398KB
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Defect Notice 573 Report
RCLRPT-20V184-5340.PDF 214.57KB
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Safety Bulletin – Product Safety Recall A202298320 Rear Door May Open Unexpectedly Copyright
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Stop Delivery Order for Upcoming Safety Recall A202298320 Rear Door May Open Unexpectedly
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Miscellaneous Document – FAQs re Rear Door May Open Unexpectedly
RMISC-20V184-9239.pdf 85.492KB
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Recall Acknowledgement
RCAK-20V184-4148.pdf 244.278KB
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Recall Quarterly Report #1, 2020-2
RCLQRT-20V184-7755.PDF 211.132KB
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Manufacturer Notices(to Dealers,etc) – Dealer Notification re A202298320 – Safety Recall Rear Door May Open Unexpectedly
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Recall Quarterly Report #3, 2020-4
RCLQRT-20V184-3666.PDF 211.318KB
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Recall Quarterly Report #2, 2020-3
RCLQRT-20V184-9524.PDF 211.233KB
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