14311 – Negative Battery Cable Loose – 2011-2015 Chevrolet Cruze

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NHTSA ID Number: 10089945

Manufacturer Communication Number: 14311B

 

Summary

14311B – Special Coverage (revised warranty information). On certain 2011-2015 model year Chevrolet Cruze vehicles, the negative battery cable terminal clamp may have an insufficient crimp at the battery negative terminal. Over time, the internal resistance increases and vehicle electrical systems do not receive adequate power. With this condition, the following effects are possible: the Radio/HVAC display may turn off and on; the antilock brake system, service traction system, service stabilitrac and steering vehicle messages may come on and off; the turn signal sound may not be heard; “Battery Saver Active” and “Service Steering” may display in the Driver Information Center (DIC); and the interior and exterior lighting may flicker. Power steering assist may also be lost, and greater effort may be needed to turn the steering wheel at low speeds or while the vehicle is stopped. Dealers will replace the battery negative cable, which will now require a bolt to fasten the small regulated voltage cable.

 

 


Condition

On certain 2011–2015 model year Chevrolet Cruze vehicles, the negative battery cable terminal clamp may have an insufficient crimp at the battery negative terminal. Over time, the internal resistance increases and vehicle electrical systems do not receive adequate power.

With this condition, the following effects are possible: the Radio/HVAC Display may turn off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages may come on and off; the turn signal sound may not be heard; “Battery Saver Active” and “Service Steering” may display in the Driver Information Center (DIC); and the interior and exterior lighting may flicker. Power steering assist may also be lost, and greater effort may be needed to turn the steering wheel at low speeds or while the vehicle is stopped.

 

Special Coverage Adjustment

This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers will replace the battery negative cable, which will now require a bolt to fasten the small regulated voltage cable. The repairs will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after December 4, 2014 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to December 4, 2014 must be submitted to the Service Contract provider.

 

Parts

Description Quantity/Vehicle Part Number
Cable Assembly – Battery Negative 1 22754271 14311 - Negative Battery Cable Loose - 2011-2015 Chevrolet Cruze | small light
Bolt – Hvy Hx Flg Hd 1 11561025 14311 - Negative Battery Cable Loose - 2011-2015 Chevrolet Cruze | small light

 


5 Affected Products

Vehicle

MAKE MODEL YEAR
CHEVROLET CRUZE 2011-2015

 


1 Associated Document

Service Bulletin Document

Bulletin No.: 14311B
Date: June 2015

https://www.nhtsa.gov/recalls?nhtsaId=10089945

SB-10089945-2280.pdf 702.655KB

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NHTSA ID Number: 10057574

Manufacturer Communication Number: 14311

 

Summary

GENERAL MOTORS: 2011-2015 CHEVROLET CRUZE: SEE DOCUMENT SEARCH BUTTON FOR OWNERS LETTER. SPECIAL COVERAGE REGARDING CERTAIN MODELS EXPERIENCING NEGATIVE BATTERY CABLE TERMINAL CLAMP MAY HAVE INCORRECT CRIMP AT THE BATTERY NEGATIVE TERMINAL. *LJ UPDATED 11/6/15. *PE UPDATED 11/12/15. *PE

 

6 Associated Documents

Customer Satisfaction Campaigns

Bulletin No.: 14311B
January 2015

https://www.nhtsa.gov/recalls?nhtsaId=10057574

CSC-10057574-8899.pdf 153.489KB

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Service Bulletin Document

Bulletin No.: 14311
Date: December 2014

https://www.nhtsa.gov/recalls?nhtsaId=10057574

SB-10057574-6264.pdf 403.391KB

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Service Bulletin Document

Bulletin No.: 14311A
Date: June 2015

https://www.nhtsa.gov/recalls?nhtsaId=10057574

SB-10057574-7457.pdf 470.543KB

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Customer Satisfaction Campaigns

Bulletin No.: 14311
January 2015

https://www.nhtsa.gov/recalls?nhtsaId=10057574

CSC-10057574-4340.pdf 87.109KB

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Customer Satisfaction Campaigns

Bulletin No.: 14311A
January 2015

https://www.nhtsa.gov/recalls?nhtsaId=10057574

CSC-10057574-7457.pdf 153.485KB

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Service Bulletin Document

Bulletin No.: 14311B
Date: June 2015

https://www.nhtsa.gov/recalls?nhtsaId=10057574

SB-10057574-8899.pdf 470.031KB

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NHTSA ID Number: 10089944

Manufacturer Communication Number: 14311A

 

Summary

“14311A – SPECIAL COVERAGE (REVISED SERVICE PROCEDURE). ON CERTAIN 2011-2015 MODEL YEAR CHEVROLET CRUZE VEHICLES, THE NEGATIVE BATTERY CABLE TERMINAL CLAMP MAY HAVE AN INSUFFICIENT CRIMP AT THE BATTERY NEGATIVE TERMINAL. OVER TIME, THE INTERNAL
RESISTANCE INCREASES AND VEHICLE ELECTRICAL SYSTEMS DO NOT RECEIVE ADEQUATE POWER. WITH THIS CONDITION, THE FOLLOWING EFFECTS ARE POSSIBLE: THE RADIO/HVAC DISPLAY MAY TURN OFF AND ON; THE ANTILOCK BRAKE SYSTEM, SERVICE TRACTION SYSTEM, SERVICE STABILITRAC AND STEERING VEHICLE MESSAGES MAY COME ON AND OFF; THE TURN SIGNAL SOUND MAY NOT BE HEARD; “BATTERY SAVER ACTIVE” AND “SERVICE STEERING” MAY DISPLAY IN THE DRIVER INFORMATION CENTER (DIC); AND THE INTERIOR AND EXTERIOR LIGHTING MAY FLICKER. POWER STEERING ASSIST MAY ALSO BE LOST, AND GREATER EFFORT MAY BE NEEDED TO TURN THE STEERING WHEEL AT LOW SPEEDS OR WHILE THE VEHICLE IS STOPPED. DEALERS WILL REPLACE THE BATTERY NEGATIVE CABLE, WHICH WILL NOW REQUIRE A BOLT TO FASTEN THE SMALL REGULATED VOLTAGE CABLE. ”

 

1 Associated Document

Service Bulletin Document

Bulletin No.: 14311A
Date: June 2015

https://www.nhtsa.gov/recalls?nhtsaId=10089944

SB-10089944-2280.pdf 703.407KB

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NHTSA ID Number: 10090183

Manufacturer Communication Number: 14311

 

Summary

14311 – SPECIAL COVERAGE. ON CERTAIN VEHICLES, THE NEGATIVE BATTERY CABLE TERMINAL CLAMP MAY HAVE AN INSUFFICIENT CRIMP AT THE BATTERY NEGATIVE TERMINAL. OVER TIME, THE INTERNAL RESISTANCE INCREASES AND VEHICLE ELECTRICAL SYSTEMS DO NOT RECEIVE ADEQUATE POWER. WITH THIS CONDITION, THE FOLLOWING EFFECTS ARE POSSIBLE: THE RADIO/HVAC DISPLAY MAY TURN OFF AND ON; THE ANTILOCK BRAKE SYSTEM, SERVICE TRACTION SYSTEM, SERVICE STABILITRAC AND STEERING VEHICLE MESSAGES MAY COME ON AND OFF; THE TURN SIGNAL SOUND MAY NOT BE HEARD; “BATTERY SAVER ACTIVE” AND “SERVICE STEERING” MAY DISPLAY IN THE DRIVER INFORMATION CENTER (DIC); AND THE INTERIOR AND EXTERIOR LIGHTING MAY FLICKER. POWER STEERING ASSIST MAY ALSO BE LOST, AND GREATER EFFORT MAY BE NEEDED TO TURN THE STEERING WHEEL AT LOW SPEEDS OR WHILE THE VEHICLE IS STOPPED. DEALERS WILL REPLACE THE BATTERY NEGATIVE CABLE, WHICH WILL NOW REQUIRE A BOLT TO FASTEN THE SMALL REGULATED VOLTAGE CABLE.

 

1 Associated Document

Service Bulletin Document

Bulletin No.: 14311
Date: December 2014

https://www.nhtsa.gov/recalls?nhtsaId=10090183

SB-10090183-2280.pdf 703.934KB

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8 thoughts on “14311 – Negative Battery Cable Loose – 2011-2015 Chevrolet Cruze”

  1. I have this problems now, the dealer is trying to charge me. I have 41124 miles. Shouldn’t they be fixing the cable free of charge?

    Reply
  2. It’s nice to know that this problem started at 120,097 miles…which means it’s nothing covered on my 2012 Cruze…and NEVER got ANY letter from Chevy about a recall…

    Reply
  3. Pingback: Darn thing won't start - Page 4

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