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NHTSA ID Number: 10163267
Manufacturer Communication Number: 100232001B
Summary
This technical bulletin provides a procedure to replace the steering gear bushings if found the cause of the customers concern.
34 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
BUICK | ENCLAVE | 2008-2017 |
| CHEVROLET | TRAVERSE | 2009-2017 |
| GMC | ACADIA | 2007-2017 |
| SATURN | OUTLOOK | 2007-2010 |
Parts
SEOCONTENT-START
Service Bulletin Bulletin No.: 10-02-32-001B
Date: June, 2019
TECHNICAL
Subject: Clunk or Knock Noise When Turning (Replace Steering Gear Bushing)
Models: 2008–2017 Buick Enclave
2009–2017 Chevrolet Traverse
2007–2017 GMC Acadia Limited
2007–2010 Saturn OUTLOOK
This bulletin is being revised to add 2011-2017 model years and update the Labor Operation
number. Please discard Corporate Bulletin Number 10-02-32-001A.
Condition
Some customers may comment on a clunk or knock
noise when turning.
Cause
This condition may be caused by movement in a
bushing on the rack and pinion.
Correction
1. Remove the steering gear from the vehicle. Refer
to Steering Gear Replacement in SI.
2. Measure and record the distance from the casting
face (cradle side) to the end of the bushing inner
sleeve.
3. Repeat step 2 for the second mount location.
4. Remove the bushings from the gear using a
hydraulic press.
5. Install two updated bushings, which have revised
mount material, to the distance recorded in step 2
and 3.
6. Reinstall the steering gear. Refer to Steering Gear
Replacement in SI.
Parts Information
Causal
Part
Description Part
Number
Qty
X Bushing-
Strg Gear
20908399 2
Warranty Information
For vehicles repaired under warranty, use:
Labor Operation Description Labor Time
7421730 Steering Gear Bushing Replacement Use the Published Labor
Operations Time
SEOCONTENT-END
Bulletin No.: 10-02-32-001B
Date: June, 2019
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- Durability is superior for cars, trucks and SUVs; road salt, oil, and a host of other common under car contaminants will eventually destroy the rubber bushings on your vehicles, not to mention the weight and torque forces that typically compress rubber
- Hyper-Flex replacement polyurethane components stand up well to contaminants that often destroy rubber and have been engineered to give longer-lasting performance and not compress permanently
- Hyper-Flex is offered in a variety of durometers (firmness or softness), depending on product application; performance tested and race proven; used for all of Energy Suspension products that require a higher level of performance and durability
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- Hyper-Flex is offered in a variety of durometers (firmness or softness), depending on product application; performance tested and race proven; used for all of Energy Suspension products that require a higher level of performance and durability
- If you are modifying, building a new vehicle for scratch or restoring an old one, Energy Suspension's Hyper-Flex performance polyurethane should be the 'ground zero' focus of your present and next vehicle plans
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