NHTSA ID Number: 10163257
Manufacturer Communication Number: 19NA141
1 Affected Product
Service Bulletin Bulletin No.: 19-NA-141
Date: June, 2019
Subject: Instrument Panel Cluster or Head-Up Display Will Intermittently Black Out or Reset
Model Year: VIN Breakpoint:
from to from to
Cadillac XT4 2019 2019 SOP KF180491 All All
Involved Region or Country North America and N.A. Export Regions
Some customers may comment on intermittent “black outs” of the instrument panel
cluster (IPC) or head-up display (HUD). This issue can happen intermittently and at
different times of one’s driving experience.
Cause The cause of the condition may be a software issue.
Correction Please ensure that the IPC is up-to-date with the most recent software. If the cluster is
not up-to-date and experiencing this issue, please perform software update.
Note: Stable battery voltage is critical during
programming. Any fluctuation, spiking, over voltage or
loss of voltage will interrupt programming. Install a GM
Authorized Programming Support Tool to maintain
system voltage. Refer to www.gmdesolutions.com for
further information. If not available, connect a fully
charged 12 V jumper or booster pack disconnected
from the AC voltage supply. DO NOTconnect a battery
If the IPC is not up-to-date, refer to P16 Instrument
Cluster: Programming and Setup in SI.
No parts are required for this repair.
For vehicles repaired under warranty, use:
Description Labor Time
2810195* Instrument Cluster
Reprogramming with SPS
*To avoid warranty transaction rejections, carefully read
and follow the instructions below:
• The VIN and the job card number on the
transaction must match the VIN and job card
number associated with the reprogramming event
in the SPS system.
• The SPS Warranty Claim Code must be
accurately entered in the “SPS Warranty Claim
Code” field of the transaction.
• When more than one Warranty Claim Code is
generated for a programming event, it is required
to document all Warranty Claim Codes in the
“Correction” field on the job card. Dealers must
also enter one of the codes in the “SPS Warranty
Claim Code” field of the transaction, otherwise the
transaction will reject. It is best practice to enter
the FINAL code provided by SPS.
Page 2 June, 2019 Bulletin No.: 19-NA-141
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on
the Job Card, the code can be retrieved in the SPS
system as follows:
1. Open TIS on the computer used to program the
2. Select and start SPS.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the
transaction making sure to include the code in the SPS
Warranty Claim Code field.
Modified Released June 20, 2019
Bulletin No.: 19-NA-141
Date: June, 2019
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle’s 17 character Vehicle Identification Number (VIN) and select ‘Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles. The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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- [ECU Functions] Programming & Installation of new ECUs (PCM, ABS, Instrument Cluster, Air Bag, Fuel Pumps, etc.). Live Data-stream with Recording & Playback Functions for Main ECUs. New Software Re-flash for Existing ECUs.
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- Wireless connection - simple plug and play configuration Upgraded support includes 802 11bgn
- High Speed USB 2 0 Connection with improved protection and faster performance
- Improved stability during engine crank with extended temperature range
- Enclosure design protects from exposure to fluids and drops
- Additional vehicle communications protocols include upcoming Global B vehicles with faster data buses SAE J2534 and ISO-22900 compliant
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- 16Pin MINI VCI OBD2 USB Interface Scan Cable for Toyota - MINI VCI for TIS Techstream supports TIS OEM diagnostic soft ware and all the diagnostic communication protocols needed for Toyota since 1996, for diagnose, coding etc.
- MINI VCI Cable Diagnostic Test Scanner Function - MINI VCI check engine light shut off, multi-language interface, freeze frame displays, internet updateable, user friendly and others function, heavy duty thick-shielded cable for best test results.
- 16Pin OBD2 MINI VCI Diagnostic USB Cable Supported Protocols - K-Line ISO 9141, KWP 2000 ISO 14230-4, SAE J1850 PWM, SAE J1850 VPW, CAN 2.0B ISO 11898, CAN ISO 15765-4. Firmware version is V1.4.3, Techstream version V15.00.026
- Mini VCI diagnostic cable compatible with (32bit/64bit) Win XP/ Win7/ Win 10, and the installation need uninstall the virus protector. Firewall and defender need to be closed in case it damages the software. = = = = If the 64-bit driver automatically disappears when you install it, it means that the computer's firewall and all anti-virus software have not been closed or exited, please check these two places again and install again
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Last update on 2020-10-23 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2020-10-23 / Affiliate links / Images from Amazon Product Advertising API