NHTSA ID Number: 10161923
Manufacturer Communication Number: 19NA112
Summary
This informational bulletin provides information for dealers/technicians on informing customers on the release of a rear seat back (60%) stuck in down position/will not raise up, and/or front seat belt height adjuster stuck in the full down position.
1 Affected Product
Vehicle
CADILLAC | XT4 | 2019 |
SEOCONTENT-START
Bulletin No.: 19-NA-112
Date: May, 2019
Service Bulletin
INFORMATION
Subject: Information on Passenger Rear Seat Back (60%) Stuck in Down Position/Will not Raise Up and/or Front Seat Belt Height Adjuster Stuck in Full Down Position
| Brand: | Model: | Model Year: | VIN: | Engine: |
Transmission: |
|||
| from | to | from | to | |||||
| Cadillac |
XT4 | 2019 | 2019 | All | All | |||
| Involved Region or Country | North America and N.A. Export Regions |
| Condition 1 | Some customers may comment on the passenger rear seat back (60%) being stuck in the down position and will not raise up. |
| Condition 2 | Some customers may comment on a front seat belt height adjuster that is stuck in the full down position. |
| Cause | These conditions are normal operating characteristics of their vehicle. It will not impact the designed performance or reliability of the vehicle. |
| Correction 1 | Caution: Do not attempt to disengage the seatbelt from the buckle without the appropriate tools as this may cause damage to the buckle.
If this condition occurs, pull up on the seat back with moderate force as far as it will go, and then push all the way down on the seat back before attempting to raise the seat back again. Repeat if necessary. View the video attached below. Please communicate to the customer this condition is a normal operating characteristic of their vehicle. It will not impact the designed performance or reliability of the vehicle. Please share this information with the customer, including a copy of this bulletin. |
| Correction 2 | If this condition occurs, pull the seat belt webbing out 5–7.5 cm (2–3 inches) (or as far out as it will go) with moderate force and then release before attempting to raise the height adjuster again. Repeat if necessary. View the video attached below.
Please communicate to the customer this condition is a normal operating characteristic of their vehicle. It will not impact the designed performance or reliability of the vehicle. Please share this information with the customer, including a copy of this bulletin. |
| Version | 1 |
| Modified | Released May 15, 2019 |
SEOCONTENT-END
Bulletin No.: 19-NA-112
Date: May, 2019
To View or Download this Document Click Here
Bulletin No.: 19-NA-112
Date: May, 2019
To View or Download this Document Click Here
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