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NHTSA ID Number: 10161942
Manufacturer Communication Number: 19NA094
Summary
This technical bulletin provides a procedure for installing screws to the center pillar upper trim panel structure on the affected sides to eliminate the ticking type noise.
4 Affected Products
Vehicles
SEOCONTENT-START
Bulletin No.: 19-NA-094
Date: June, 2019
Service Bulletin
TECHNICAL
Subject: Ticking Type Noise Heard from the Driver and/or Passenger Side Center Pillar Upper Trim Panel Structure On Bumpy Roads
| Brand: | Model: | Model Year: | Breakpoint: | Engine: | Transmission: | |||
| from | to | from | to | |||||
| Chevrolet | Colorado (Crew Cab) | 2018 | 2019 | |||||
| GMC | Canyon (Crew Cab) | |||||||
| Involved Region or Country | North America and NA Export vehicles |
| Condition | Some customers may comment on a ticking type noise heard coming from the driver and/ or passenger side center pillar upper trim panel structure, on bumpy roads. Though it can occur on either side of the vehicle, the noise is most commonly noted on the driver side. |
| Cause | This condition may be caused when the adhesive bead is out of place contacting the center pillar upper trim panel structure outer reinforcement. |
| Correction | Install two small screws into the center pillar upper trim panel structure on the affected sides to eliminate the ticking type noise following the procedure listed below. |
Service Procedure
- Remove the center upper trim panel. Refer to Center Pillar Upper Panel Replacement in SI.
5329884
- Tape up the edge of the headliner using maskingtape to protect against damage from the drill, as shown in the graphic above.
5330046
5330078
- For Driver’s side: From the left side upper corner of the clip square hole, measure left 24 mm (0.94 in) (1) and up 7 mm (0.27 in) (2) and with a paint pen mark both locations, as shown in the graphics above.
For Passenger’s side: From the left side upper corner of the clip square hole, measure left 42 mm (1.65 in) and up 9 mm (0.35 in) and with a paint pen mark both locations
5330164
5330277
- For Drivers’s side: From the right side upper corner of the clip square hole, measure right
42 mm (1.65 in) (3) and up 9 mm (0.35 in) (4) and with a paint pen mark both locations, as shown in the graphics above.
For Passenger side: From the right side upper corner of the clip square hole, measure right 24 mm (0.94 in) and up 7 mm (0.27 in) and with a paint pen mark both locations.
5329913
Important: BEFORE drilling, tape the 11/64 drill bit, as shown in the graphic above, so only 30 mm (1.18 in) of the bit is exposed to avoid drilling through additional layers.
5322317
- Drill two pilot holes through two layers of the metalusing a 11/64 drill bit, as shown in the graphic above.
5321035
- Expand the holes using a 7/32” drill bit (5.56 mm) to clearance size in the first layer of metal ONLY.
- Install the screws (M5) into the sheet metal.
Tighten
Tighten the screws to 4.5 N.m (40 lb. in)
Parts Information
| Causal Part | Description | Part
Number |
Qty |
| N/A* | BOLT / SCREW | 11610744 | 2 |
*For warranty transactions, DO NOT mark this/these parts as the Causal Part. Enter the word “Bulletin” in the Causal Part Description free-flow text field
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.
| Labor Operation | Description | Labor Time | |
| 1086038* | Installing Screws Into Center Pillar Upper Panels | 0.8 hrs. | |
| Add | Install Screws Opposite Side | 0.6 hrs. | |
| *This is a unique Labor Operation for Bulletin use only. | |||
| Version | 2 |
| Modified | Released May 09, 2019
Revised May 29, 2019 – Revising to update step 4 and add additional keywords. |
Additional Keywords: rattle, rattling, squeak, squeaky, squeaking, tick, ticking
SEOCONTENT-END
Bulletin No.: 19-NA-094
Date: June, 2019
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