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NHTSA ID Number: 10161944
Manufacturer Communication Number: 19NA096
Summary
This technical bulletin provides repair information to correct a customer concern of hearing clicking, popping, tapping, creaking, flexing, rubbing or rattle noises from roof area during turns or driving over uneven pavement.
14 Affected Products
Vehicles
SEOCONTENT-START
Bulletin No.: 19-NA-096
Date: May, 2019
TECHNICAL
Service Bulletin
Subject: Clicking, Popping, Tapping, Creaking, Flexing, Rubbing or Rattle Noises from Roof Area During Turns or Driving Over Uneven Pavement
| Brand: | Model: | Model Year: | VIN: | Engine: | Transmission: | |||
| from | to | from | to | |||||
Cadillac |
ATS | 2015 | 2019 | All | All | |||
| CTS | ||||||||
| Involved Region or Country | North America and N.A. Export Regions |
| Additional Options (RPOs) | Equipped with ROOF-SUN, GLASS, SLIDING, ELEC (CF5) or ROOF-SUN, GLASS, SLIDING, ELEC, TRANSPARENT GLASS FIXED (C3U) |
| Condition | Some customers may comment on hearing clicking, popping, tapping, creaking, flexing, rubbing or rattle noises coming from the roof area during turns or driving over uneven pavement. |
| Cause | The cause of the condition may be that the sunroof frame fasteners are loose, or improperly torqued. |
| Correction | Verify the condition, then lower the headliner and re-torque critical sunroof housing fasteners, following the appropriate Service Procedure below. |
Service Procedure
- It is only necessary to lower the headliner. Only do those steps in the headliner replacement procedure that will lower the headliner enough to gain access to the sunroof frame fasteners. Refer to Headlining Trim Panel Replacement in SI.
- After lowering the headliner, refer to the appropriate repair procedure below:
For Repairing an ATS Vehicle
5330123
Important: Do NOT increase the torque of the front fasteners.
- Increase the torque of the 4 side fasteners (1).
Tighten
Tighten the fasteners to 15 Nm (11 lb ft).
- Increase the torque of the 2 rear fasteners (2).
Tighten
Tighten the fasteners to 25 Nm (18 lb ft).
- Reinstall the headliner. Refer to Headlining Trim Panel Replacement in SI.
For Repairing a CTS Vehicle
5330127
Important: Do NOT increase the torque of the front or rear fasteners.
- Increase the torque of the 8 side fasteners (1).
Tighten
Tighten the fasteners to 15 Nm (11 lb ft).
- Reinstall the headliner. Refer to Headlining Trim Panel Replacement in SI.
Parts Information
No parts are required for this repair.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.
| Labor Operation | Description | Labor Time |
| 6080328* | Lower Headliner, Re-
Torque Sunroof Module Fasteners |
2.1 hrs (ATS Coupe)
2.5 hrs (ATS Sedan) 2.7 hrs (CTS) |
| *This is a unique Labor Operation for Bulletin use only. | ||
| Version | 1 |
| Modified | Released May 06, 2019 |
SEOCONTENT-END
Bulletin No.: 19-NA-096
Date: May, 2019
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