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May 23, 2019 NHTSA CAMPAIGN NUMBER: 19V387000
Incorrect Rear-Quarter Window Glass/FMVSS 226
Tempered glass increases the risk of injury in the event of a side impact or rollover crash.
NHTSA Campaign Number: 19V387
Manufacturer General Motors LLC
Components VISIBILITY
Potential Number of Units Affected 1,159
Summary
General Motors LLC (GM) is recalling certain 2016-2019 Chevrolet Express and GMC Savana vehicles. One or both of the rear-quarter windows may be tempered glass instead of laminated glass. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, “Ejection Mitigation.”
Remedy
GM will notify owners, and dealers will replace the tempered glass windows with laminated glass windows, as necessary, free of charge. The recall began July 5, 2019. Owners may contact GM customer service at 1-586-596-1733. GM’s number for this recall is N192218960.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Parts
Quantity | Part Name | Part No. |
1 | Window, Body Side Rear (Use with G23405/G33405 w/o AJ1) – Right Side | 22985299 |
1 | Window, Body Side Rear (Use with G23405/G33405 w/o AJ1) – Left Side | 22985294 |
1 | Window, Body Side Rear (Use with G23705/G33705 w/o AJ1) – Left Side | 22985292 |
1 | Window, Body Side Rear (Use with G23705/G33705 w AJ1) – Left Side | 22985291 |
SEOCONTENT-START
F/CMVSS Noncompliance
N192218960 Incorrect Rear Quarter Glass
Release Date: July 2019 Revision: 01
Revision Description: This bulletin has been updated in the part information section. Please discard all copies of N192218960.
Attention: | It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery May 23, 2019. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. |
Make | Model | Model Year | RPO | Description | ||
From | To | |||||
Chevrolet | Express | 2016 | 2019 | |||
GMC | Savana |
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition | General Motors has decided that certain 2016 – 2019 model year Chevrolet Express and GMC Savana vehicles may fail to conform to S4.2.1 of Federal Motor Vehicle Safety Standard and Canada Motor Vehicle Safety Standard (FMVSS/CMVSS) 226, Ejection Mitigation. In these vehicles, tempered glass was used instead of laminated glass to manufacture one or both rear-quarter windows. Windows made of tempered glass may cause the window opening to fail to meet the headform-displacement requirements of S4.2.1. of FMVSS/CMVSS 226. Tempered glass was mistakenly listed in GM’s part release system for the left rear-quarter glass in long wheelbase (155”) cargo-crew configurations and for both the left and right rear-quarter glass in short wheelbase (135”) cargo-crew configurations. Vehicles that do not meet the headform-displacement requirements of S4.2.1 of FMVSS/CMVSS 226 may create additional risk of injury during a rollover or side impact. |
Correction | Dealers will replace tempered glass with laminated glass in the left rear-quarter position for long wheelbase vehicles and both left and right rear-quarter positions for short wheelbase configurations. |
Parts
Quantity | Part Name | Part No. |
1 | Window, Body Side Rear (Use with G23405/G33405 w/o AJ1) – Right Side | 22985299 |
1 | Window, Body Side Rear (Use with G23405/G33405 w/o AJ1) – Left Side | 22985294 |
1 | Window, Body Side Rear (Use with G23705/G33705 w/o AJ1) – Left Side | 22985292 |
1 | Window, Body Side Rear (Use with G23705/G33705 w AJ1) – Left Side | 22985291 |
Note: Please use the table above to determine the correct part to order until the GM Electronic Parts Catalog (EPC) is updated to reflect usage.
Important: Due to high damage it is not recommended that you order the glass as an OVN.
It is estimated that there are only 1,170 involved vehicles that will require parts being replaced. Due to the small number of vehicles anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation | Description | Labor Time | Trans. Type | Net Item |
9104503 | Replace Left Body Side Window | 1.5 | ZFAT | * |
9104532 | Replace Left and Right Body Side Windows | 3.0 | ZFAT | * |
9104512 | Customer Reimbursement Approved | – | ZFAT | ** |
– For USA and Canada dealers only | N/A | |||
– For Export dealers only | 0.2 | |||
9104513 | Customer Reimbursement Denied – For USA dealers only | N/A | ZFAT | *** |
9104514 | Floor Plan Reimbursement | N/A | ZFAT | **** |
9104515 | Working Capital Assistance Program Reimbursement | N/A | ZFAT | ***** |
* The amount identified in “Net Item” should represent the actual sum total of the current GMCCA Dealer net price for Window Installation Urethane Kit needed to perform the required repairs, not to exceed $70.00 USD, $70.00 CAD, plus applicable Mark-Up or Landed Cost (for Export) Per window replacement.
Note: To avoid having to “H” route the customer reimbursement / floor plan transaction for approval, it must be submitted prior to the repair transaction.
** For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
*** Submit $10.00 administrative allowance in Net/Admin Allowance.
Floor Plan Reimbursement – NEW INVENTORY ONLY
**** USA & Canada Only – For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net
Item/Miscellaneous. This amount should represent the product of the vehicle’s average daily interest rate (see table below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message (May 23, 2019) to the date the repair is completed, and the vehicle is ready for sale (not to exceed 31 days):
Vehicle | Reimbursement Amount | |
USA | Canada | |
2017 Chevrolet Express | $5.85 | N/A |
2018 Chevrolet Express | $6.00 | N/A |
2018 GMC Savana | $6.20 | N/A |
2019 Chevrolet Express | $6.35 | $5.44 |
2019 GMC Savana | $6.36 | N/A |
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: US Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction.
Important: The WCAP ZSET transaction labor code, 9800026, provided in the dealer message sent on (June 3, 2019), must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject.
** US Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (May 23, 2019) to the date the recall bulletin was released (not to exceed 31 days).
Canada Dealers Only – For Canada, please continue to follow the process outlined in the Used Virtual Coupon Program Dealer message published on June 11, 2019. (see GCCA-5-1425).
Vehicle | Working Capital Assistance Reimbursement Amount |
USA | |
2019 Chevrolet Express | $11.71 |
2019 GMC Savana | $11.71 |
2018 Chevrolet Express | $10.83 |
2018 GMC Savana | $10.83 |
2017 Chevrolet Express | $10.00 |
2017 GMC Savana | $10.00 |
2016 Chevrolet Express | $9.17 |
2016 GMC Savana | $9.17 |
Service Procedure
5339678
NOTE: Locate the model number on the information label positioned in the lower rear area of the driver door (example shown above only – see the correct model numbers for short and long wheel base model numbers below).
5339680 Short Wheelbase Vehicles (Model numbers G23405/G33405)
- Replace the left and right rear quarter glass windows. Refer to Adhesive Installation of Bodyside Stationary Windows in SI.
5340243
Long Wheelbase Vehicles (Model numbers G23705/G33705)
- Replace the left rear quarter glass window. Refer to Adhesive Installation of Bodyside Stationary Windows in SI.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by July 31, 2020. See General Motors Service Policies and Procedures Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
IMPORTANT SAFETY RECALL
July 2019
This notice applies to your vehicle, VIN: _____________________________________ Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2016 – 2019 model year Chevrolet Express and GMC Savana vehicles may fail to conform to S4.2.1 of Federal Motor Vehicle Safety Standard (FMVSS) 226, Ejection Mitigation. As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
I M P O R T A N T | |
• | Your vehicle is involved in GM safety recall N192218960. |
• | Schedule an appointment with your GM dealer. |
• | This service will be performed for you at no charge. |
Why is your vehicle being recalled? | In these vehicles, tempered glass was used instead of laminated glass to manufacture one or both rear-quarter windows. Windows made of tempered glass may cause the window opening to fail to meet the headform-displacement requirements of S4.2.1. of
FMVSS 226. Vehicles that do not meet the headform-displacement requirements of S4.2.1 of FMVSS 226 may create additional risk of injury during a rollover or side impact. |
What will we do? | Your GM dealer will replace tempered glass with laminated glass in the left rearquarter position for long wheelbase vehicles and both left and right rear-quarter positions for short wheelbase configurations. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 3 hours. |
What should you do? | You should contact your GM dealer to arrange a service appointment as soon as possible. |
Did you already pay for this repair? | Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents.
Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2020, unless state law specifies a longer reimbursement period. |
Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
Division | Number | Text Telephones (TTY) |
Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
GMC | 1-866-996-9463 | 1-800-462-8583 |
Puerto Rico – English | 1-800-496-9992 | |
Puerto Rico – Español | 1-800-496-9993 | |
Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V387.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N192218960
SEOCONTENT-END
Frequently Asked Questions (FAQs) for NonCompliance Recall N192218960
Incorrect Rear Quarter Glass
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
Q1) | Which vehicles are involved? |
A1) | 2016 – 2019 Chevrolet Express and GMC Savana vehicles.
|
Q2) | What is the issue or condition? |
A2) | General Motors has decided that certain 2016 – 2019 Chevrolet Express and GMC Savana vehicles may fail to conform to S4.2.1 of Federal Motor Vehicle Safety Standard (FMVSS) 226, Ejection Mitigation. In these vehicles, tempered glass was used instead of laminated glass to manufacture one or both rear-quarter windows. Windows made of tempered glass may cause the window opening to fail to meet the headform-displacement requirements of S4.2.1. of FMVSS 226. Tempered glass was mistakenly listed in GM’s part release system for the left rear-quarter glass in long wheelbase (155”) cargo-crew configurations and for both the left and right rear-quarter glass in short wheelbase (135”) cargo-crew configurations.
|
Q3) | What symptoms may be experienced? What warning signs may be associated with the issue or condition described? |
A3) | None
|
Q4) | What is the remedy/repair? |
A4) | Dealers will replace tempered glass with laminated glass in the left rear-quarter position for long wheelbase vehicles and both left and right rear-quarter positions for short wheelbase configurations.
|
Q5) | What is the safety risk? Is the vehicle safe to drive? |
A5) | Vehicles that do not meet the headform-displacement requirements of S4.2.1 of FMVSS 226 may create additional risk of injury during a rollover or side impact.
|
Q6) | Does the customer have to pay for this remedy/repair? |
A6) | No, this inspection/repair will be done at no cost to the customer.
|
Q7) | Is the remedy/repair available now? |
A7) | No, when sufficient quantity of parts is available, the recall bulletin will be released, and dealers can begin repairing vehicles.
|
Q8) | What should customers do until recall repairs can be completed? Are there any special instructions? |
A8) | If special instructions are provided, they will be included in the notification letters to customers.
|
Q9) | How can customers check to see if their vehicle is involved in this field action? |
A9) | Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|
Q10) | If customers are concerned, can they get a rental car or courtesy transportation? |
A10) | Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.
|
8 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CHEVROLET | EXPRESS | 2016-2019 |
GMC | SAVANA | 2016-2019 |
15 Associated Documents
Safety Bulletin
RCSB-19V387-1450.pdf 275.927KB
To View or Download this Document Click Here
Frequently Asked Questions (FAQs) for NonCompliance Recall N192218960 Incorrect Rear Quarter Glass
RMISC-19V387-6324.pdf 80.171KB
Manufacturer Notices(to Dealers,etc) – Date: May 23, 2019 Subject: Stop Delivery Order for Upcoming Noncompliance Recall N192218960
Recall Acknowledgement
RCAK-19V387-3063.pdf 244.481KB
Non-Compliance Notice 573 Report
RCLRPT-19V387-5079.PDF 214.133KB
Manufacturer Notices(to Dealers,etc) – Date: June 3, 2019 Subject: Stop Delivery Order for Upcoming Noncompliance Recall N192218960 Incorrect Rear Quarter Glass Application for Used Vehicle Working Capital Assistance Program (WCAP)
Frequently Asked Questions (FAQs) for NonCompliance Recall N192218960 Incorrect Rear Quarter Glass
RMISC-19V387-8311.pdf 80.171KB
Manufacturer Notices(to Dealers,etc) – Date: June 21, 2019 Subject: N192218960 – Noncompliance Recall Incorrect Rear Quarter Glass
Recall Quarterly Report #2, 2019-4
RCLQRT-19V387-3146.PDF 211.247KB
Frequently Asked Questions (FAQs) for NonCompliance Recall N192218960 Incorrect Rear Quarter Glass
RMISC-19V387-6423.pdf 80.385KB
Manufacturer Notices(to Dealers,etc) – Date: July 16, 2019 Subject: N192218960-01 – Noncompliance Recall Incorrect Rear Quarter Glass Revised Part Information
Safety Bulletin
RCSB-19V387-7132.pdf 276.534KB
To View or Download this Document Click Here
Recall 573 Report-Amendment 1
RCLRPT-19V387-5927.PDF 214.166KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V387-2786.pdf 152.208KB
Recall Quarterly Report #1, 2019-3
RCLQRT-19V387-9435.PDF 211.143KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V387&docType=RCL
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