F/CMVSS Noncompliance Recall N192212270 Incorrect Odometer Display – 2019 Chevrolet 4500HD, 4500XD, 5500HD, and 5500XD

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NHTSA Campaign Number: 19V064
Manufacturer Isuzu Technical Center of America, Inc.
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 264

 

Incorrect Odometer Display/FMVSS 101

An incorrect odometer reading could lead to an unintended delay in critical safety related maintenance, potentially impairing the safe operation of the vehicle and increasing the risk of a crash.

 

Summary

Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2019 Isuzu NPR-HD, NPR-XD, NQR, NRR, Chevrolet 4500HD, 4500XD, 5500HD, and 5500XD. The odometer accurately measures the distance traveled in miles, but erroneously indicates that they are kilometers in the LCD display instead of miles.

 

Remedy

Isuzu will notify customers and dealers to inspect the odometer LCD on their vehicle. If the distance traveled is listed as ‘mi’ (miles), the customer or dealer will be requested to inform Isuzu and the recall for that vehicle will be deemed complete. If the distance is listed as ‘km’ (kilometers), the customer will be requested to take the vehicle to the dealer, and the dealer will replace the meter cluster with one that indicates ‘mi’ (miles). The new odometer will be reprogrammed to reflect the number of miles traveled that was indicated on the original odometer. The recall is expected to begin in March 2019. Isuzu owners may contact Isuzu customer service at 1-866-441-9638, GM owners may contact GM customer service at 1-800-862-4389.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


 


Frequently Asked Questions (FAQs) for NonCompliance Recall N192212270
Incorrect Odometer Display

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above. 

Q1) Which vehicles are involved?
A1) 2019 Chevrolet 4500 HD/XD Low Cab Forward (LCF)
2019 Chevrolet 5500 HD/XD Low Cab Forward (LCF)
Equipped with 5.2L Diesel, 4-Cylinder Engine (I1B)
Q2) What is the issue or condition?
A2)

 

Isuzu Motors Limited manufactured the 2019 model year Chevrolet 4500HD/XD and 5500HD/XD Series Medium Duty trucks equipped with 5.2L diesel enginesIsuzu has decided that some of these vehicles produced between August 24, 2018 and November 17, 2018 fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 101.  As a result, GM is conducting a recall.  These may have an odometer which accurately records the distance traveled in miles, but erroneously indicates “km” in the LCD display. The vehicle odometer display may incorrectly list the distance traveled in kilometers when it is actually being recorded in miles.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) None

 

Q4) What is the remedy/repair?
A4) Dealers will inspect and if necessary replace the Instrument Panel Cluster (IPC).

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) The vehicle odometer display may incorrectly list the distance traveled in kilometers when it is actually being recorded in miles.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) Yes, this inspection/repair will be done at no cost to the customer.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9)

 

Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is not applicable to this field action.

 

 


17 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-19V064-9285.pdf 284.464KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V064-1580.pdf 37.783KB

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Remedy Instructions and TSB

RCRIT-19V064-1936.pdf 371.767KB

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Recall Acknowledgement

RCAK-19V064-6129.pdf 276.51KB

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Recall Quarterly Report #1, 2019-1

RCLQRT-19V064-9493.PDF 211.146KB

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Remedy Instructions and TSB

RCRIT-19V064-6128.pdf 480.918KB

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Remedy Instructions and TSB

RCRIT-19V064-2609.pdf 519.712KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V064-0179.pdf 11.322KB

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Miscellaneous Document- Frequently Asked Questions

RMISC-19V064-5913.pdf 253.77KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V064-7921.pdf 107.856KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V064-2487.pdf 78.042KB

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Miscellaneous Document- Supplemental Chronology

RMISC-19V064-4830.pdf 565.791KB

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Non-compliance Notice 573 Report

RCLRPT-19V064-6136.PDF 218.572KB

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Remedy Instructions and TSB

RCRIT-19V064-3239.pdf 562.592KB

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Owner Notification Letter(Part 577)

RCONL-19V064-5546.pdf 273.658KB

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Recall Quarterly Report #2, 2019-2

RCLQRT-19V064-3204.PDF 211.25KB

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Recall Quarterly Report #3, 2019-3

RCLQRT-19V064-0891.PDF 211.329KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V064&docType=RCL

 


 

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Bestseller No. 10
ANCEL HD100PRO Bluetooth Heavy Duty Truck Scanner, Full System Diesel Scanner Diagnostic Tool, DPF Force Regen & Reset for Cummins Caterpillar Engine, HDOBD & OBD2 Scanner for Diesel Trucks & Cars
  • 🚚DPF Force Regen & Reset for Cummins Caterpillar Engine -- Ancel HD100PRO dpf regeneration scanner--A more professional, fast and efficient way to reset and clean your DPF to ensure your engine runs smoothly and meets emissions standards. The all-in-one solution saves you money on maintenance costs, and the Inspection Record feature records all DPF inspections to help track and manage maintenance schedules.
  • 🚛Full System Diesel OBD Diagnostic for Trucks -- Providing comprehensive and powerful vehicle diagnostic capabilities, this diesel truck scan tools‘ Diesel OBD functionality is suitable for freighters, International, Kenworth, Mack, Mercedes Truck, International, Kenworth, Mack, Mercedes, Peterbilt, Sterling, Western Star, Volvo and other HD Trucks, reducing maintenance costs and extending vehicle life.
  • 🚛Enhanced Full Functions OBD2 Scanner for Diesel Trucks & Cars -- Giving you a better understanding of the heart of your vehicle, the HD100PRO truck scanner diagnostic tool also serves as a full-featured OBDII scanner, supporting 10 common modes to help you quickly locate vehicle problems and reduce trial-and-error time and costs during repairs.
  • 🚛New Generation Bluetooth & Wifi Connectivity -- Say goodbye to the shackles of extra cables, the New Generation Bluetooth connectivity is the most important feature that differentiates the HD100PRO semi truck scanner diagnostic tool from the traditional diesel scan tool, it gives you the fastest response and smoothest operation.
  • 🚛Lifetime Free Update APP--Ancel Trucker -- Simply download the ANCEL TRUCKER app to your smartphone, register, and connect.The APP features a user-friendly interface that is ideal for beginners and professionals alike.In addition, this diesel diagnostic tool features a DPF inspection record, a language converter, a feedback function and much more, making it the perfect truck scanner for trucks on the road.

Last update on 2024-03-27 / Affiliate links / Images from Amazon Product Advertising API

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