Product Safety Recall N182206630 Airbag Inflator Rupture – 2010-2011 Chevrolet Malibu

SEOCONTENT-START

Product Safety Recall
N182206630 Airbag Inflator Rupture

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system.  This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.   

Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2010 – 2011 model year Chevrolet Malibu vehicles.  These vehicles were equipped with an ARC front-driver airbag inflator that could over pressurize during airbag deployment and rupture. If the front-driver airbag inflator ruptures during deployment, the airbag may not fully inflate, and the release of high-pressured gas may propel pieces of the inflator and airbag module into the occupant compartment, causing or increasing the risk of injury to occupant(s) in a crash.

Correction

Dealers will replace the front-driver airbag module.

Parts

Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which airbag assembly to order as they are color parts. These parts should not be ordered as shelf stock.

Reminder: Parts may be removed from Retail Inventory Management (RIM).  Dealers should review the affected parts to confirm RIM managed status.  Parts may have quantity limiters in effect.

Warranty Information

* US and Canada Dealers Only – Involved vehicle owners are eligible for courtesy transportation per customer request while parts are unavailable and up until their vehicle is repaired. If courtesy transportation is required, add the actual cost in the appropriate Net Item field when submitting the repair transaction.

Note: US Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction.

Important: The WCAP ZSET transaction labor code, 9800021, provided in the dealer message sent on (January 4, 2019), must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject.

** US Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (December 21, 2018) to the date the recall bulletin was released (not to exceed 101 days).

Canada Dealers Only – For Canada, please continue to follow the process outlined in the Used Virtual Coupon Program Dealer message published on January 4, 2019. (see GCCA-5-1323).

Service Procedure

Note: Do not discard or destroy the box containing the new steering wheel airbag, it will be needed to return the used inflator. Refer to the instructions at the end of this bulletin for return instructions.

1. Replace the steering wheel airbag module. Refer to Airbag Steering Wheel Module Replacement in SI.
2. Package and return the used steering wheel airbag module. Refer to the instructions below.

Used Airbag Return Instructions – US Only

All airbag modules replaced for this engineering study must be immediately returned to the GM Warranty Parts Center.  Under no circumstances should a used airbag be deployed or otherwise tampered with prior to shipment.

• Check the box that the new airbag was shipped in for damage and confirm that it still contains the required shipping inserts. If the box is in acceptable condition, place the used airbag in the “cradle” of the box insert.  A copy of the job card must also be included in the box.  The job card number, repair date, repair mileage and full 17-character VIN must be clearly visible on the job card.  Also make sure that the serial numbers of the new airbag and the used airbag are recorded on the job card.
• DO NOT include any other parts or hardware in the box other than the un-deployed airbag and job card copy. Close the top box flap and seal with packing tape.  Be sure that all required hazardous material markings and/or labels are still visible and that all non-needed labels are covered or removed.  Hazardous materials should only be shipped to the Warranty Part Center using Central Transport.
• There will be a Part Return Request available through the Global Warranty Management system and follow the instructions in WPC Technical Service Bulletin #99-00-89-019P. Be sure to comply with all hazardous part shipping requirements described in the bulletin.  Dealers may also refer to Title 49 of the Code of Federal Regulations, Parts 171 to 180, when shipping any hazardous material.

In the event that the original box can’t be reused, dealers will need to acquire proper packaging from available online sources.

Used Airbag Return Instructions – Canada Only

See Canada only packaging and return shipping instructions at the end of the bulletin.

Used Airbag Return Instructions – Export Only

All airbag modules replaced for this engineering study must be immediately returned to the GM Regional Warranty Parts Center at the following location:

Attention: Omran InamAlla
Customer Care & Aftersales Department
General Motors Africa & Middle East
Dubai World Trade Center
Sheikh Rashid Tower – Floor No. 31
Dubai, United Arab Emirates
Contact # +971 4 3143305

Under no circumstances should a used airbag be deployed or otherwise tampered with prior to shipment.

Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair.  A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.  If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.  To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible.  In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

Dealer Responsibility – All

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles.  Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin.  Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer.  Arrangements are to be made to make the required correction according to the instructions contained in this bulletin.  A copy of the customer letter is provided in this bulletin for your use in contacting customers.  Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

Dealer Reports

For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers.  The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records.  The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries.  Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

Courtesy Transportation – For USA & Canada

If component parts are not available to repair a customer’s vehicle and the customer requests alternate transportation, the dealer may provide a rental vehicle to the customer free of charge until component parts are available to repair the customer’s vehicle.  Standard courtesy transportation is also available while a customer’s vehicle is being serviced.  Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines on rental vehicle coverage.

Customer Notification

USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.  For owners outside these areas, dealers should notify customers using the attached sample letter.

IMPORTANT SAFETY RECALL

February 2019

This notice applies to your vehicle, VIN: _____________________________________

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010-2011 model year Chevrolet Malibu vehicles.  As a result, GM is conducting a safety recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National

Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V019.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Maryann L. Combs
Vice President
Global Vehicle Safety

GM Recall: N182206630

CANADA ONLY – Packaging and Return Shipping Information (1 of 2)

CANADA ONLY – Packaging and Return Shipping Information (2 of 2)