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NHTSA ID Number: 10130567
Manufacturer Communication Number: 10-00-89-010C
Summary
This informational bulletin provides information on key codes security rules and information on GM key code look up application.
Where Are Key Codes Located?
General Motors provides access to KeyCodes through three sources when a vehicle is delivered to a dealer. Vehicle KeyCodes are located on the original vehicle invoice to the dealership. There is a small white bar coded tag sent with most new vehicles that also has the key code printed on it. Dealerships should make a practice of comparing the tag’s keycode numbers to the keycode listed on the invoice. Any discrepancy should be reported immediately to the GM of Canada Dealer Systems Support at 1-800-265-0573. Remember to remove the key tag prior to showing vehicles to potential customers. The third source for Key codes is through the GM KeyCode Look-Up feature within the OEConnection D2DLink application. KeyCode Look-Up currently goes back 17 previous model years from the current model year.
When a vehicle is received by the dealership, care should be taken to safeguard the original vehicle invoice and KeyCode tag provided with the vehicle. Potential customers should not have access to the invoice or this KeyCode tag prior to the sale being completed. After a sale has been completed, the KeyCode information belongs to the customer and General Motors.
Tip: Only the original invoice contains key code information, a re-printed invoice does not.
718 Affected Products
Vehicles
MAKE | MODEL | YEAR |
BUICK | CENTURY | 2002-2005 |
BUICK | ENCLAVE | 2008-2014 |
BUICK | ENCORE | 2013-2014 |
BUICK | LACROSSE | 2005-2014 |
BUICK | LESABRE | 2002-2006 |
BUICK | LUCERNE | 2006-2012 |
BUICK | PARK AVENUE | 2002-2005 |
BUICK | RAINIER | 2004-2007 |
BUICK | REGAL | 2002-2005, 2011-2014 |
BUICK | RENDEZVOUS | 2002-2007 |
BUICK | TERRAZA | 2005-2008 |
BUICK | VERANO | 2012-2014 |
CADILLAC | ATS | 2013-2014 |
CADILLAC | CTS | 2003-2014 |
CADILLAC | DEVILLE | 2002-2005 |
CADILLAC | DTS | 2006-2011 |
CADILLAC | ELDORADO | 2002 |
CADILLAC | ELR | 2014 |
CADILLAC | ESCALADE | 2002-2014 |
CADILLAC | ESCALADE ESV | 2003-2014 |
CADILLAC | ESCALADE EXT | 2007-2013 |
CADILLAC | ESCALADE EXT 1500 | 2002-2006 |
CADILLAC | SEVILLE | 2002-2004 |
CADILLAC | SRX | 2004-2014 |
CADILLAC | STS | 2005-2012 |
CADILLAC | XLR | 2004-2009 |
CADILLAC | XTS | 2013-2014 |
CHEVROLET | ASTRO | 2002-2005 |
CHEVROLET | AVALANCHE | 2007-2013 |
CHEVROLET | AVALANCHE 1500 | 2002-2006 |
CHEVROLET | AVALANCHE 2500 | 2002-2006 |
CHEVROLET | AVEO | 2004-2006, 2009-2011 |
CHEVROLET | BLAZER | 2002-2005 |
CHEVROLET | C SERIES | 2003-2009 |
CHEVROLET | CAMARO | 2002, 2010-2014 |
CHEVROLET | CAPRICE | 2011-2014 |
CHEVROLET | CAPTIVA | 2013-2014 |
CHEVROLET | CAVALIER | 2002-2005 |
CHEVROLET | CLASSIC | 2004-2006 |
CHEVROLET | COBALT | 2005-2010 |
CHEVROLET | COLORADO | 2004-2012, 2014 |
CHEVROLET | CONVENTIONAL | 2003 |
CHEVROLET | CORVETTE | 2002-2014 |
CHEVROLET | CRUZE | 2011-2014 |
CHEVROLET | EQUINOX | 2005-2014 |
CHEVROLET | EXPRESS | 2002-2014 |
CHEVROLET | G VAN BUS | 2002 |
CHEVROLET | HHR | 2006-2011 |
CHEVROLET | IMPALA | 2002-2014 |
CHEVROLET | L SERIES | 2002 |
CHEVROLET | M SERIES | 2002 |
CHEVROLET | MALIBU | 2002-2014 |
CHEVROLET | MONTE CARLO | 2002-2007 |
CHEVROLET | PRIZM | 2002 |
CHEVROLET | S10 | 2002-2004 |
CHEVROLET | SILVERADO 1500 | 2006-2011, 2014 |
CHEVROLET | SILVERADO 1500 HD | 2002-2005 |
CHEVROLET | SILVERADO 2500 | 2005-2014 |
CHEVROLET | SILVERADO 2500 HD | 2002-2004 |
CHEVROLET | SILVERADO 3500 | 2013 |
CHEVROLET | SONIC | 2012-2014 |
CHEVROLET | SPARK | 2013-2014 |
CHEVROLET | SPARK EV | 2014 |
CHEVROLET | SS | 2014 |
CHEVROLET | SSR | 2003-2006 |
CHEVROLET | SUBURBAN | 2002-2014 |
CHEVROLET | T SERIES | 2003-2006, 2009-2010 |
CHEVROLET | TAHOE | 2002-2014 |
CHEVROLET | TRACKER | 2002-2004 |
CHEVROLET | TRAILBLAZER | 2002-2009 |
CHEVROLET | TRAVERSE | 2009-2014 |
CHEVROLET | TRAX | 2014 |
CHEVROLET | UPLANDER | 2005-2009 |
CHEVROLET | VENTURE | 2002-2005 |
CHEVROLET | VOLT | 2011-2014 |
CHEVROLET | W-SERIES | 2002-2010 |
GMC | ACADIA | 2007-2014 |
GMC | C SERIES | 2004-2009 |
GMC | CANYON | 2004-2012 |
GMC | ENVOY | 2002-2009 |
GMC | ENVOY XL | 2006 |
GMC | ENVOY XUV | 2004-2005 |
GMC | G SERIES | 2003 |
GMC | G VAN BUS | 2010 |
GMC | GM | 2002 |
GMC | JIMMY | 2002-2004 |
GMC | JIMMY CLASSIC | 2005 |
GMC | SAFARI | 2002-2005 |
GMC | SAVANA | 2002-2014 |
GMC | SIERRA 1500 | 2014 |
GMC | SIERRA 2500 | 2007-2014 |
GMC | SIERRA DENALI | 2003, 2007-2013 |
GMC | SONOMA | 2002-2004 |
GMC | TERRAIN | 2010-2014 |
GMC | TOPKICK | 2003-2010 |
GMC | W-SERIES | 2004-2010 |
GMC | YUKON | 2002-2014 |
GMC | YUKON DENALI | 2002-2013 |
GMC | YUKON DENALI XL | 2004-2013 |
GMC | YUKON XL | 2002-2014 |
HUMMER | H2 | 2003-2010 |
HUMMER | H3 | 2006-2010 |
OLDSMOBILE | ALERO | 2002-2004 |
OLDSMOBILE | AURORA | 2002-2003 |
OLDSMOBILE | BRAVADA | 2002-2004 |
OLDSMOBILE | INTRIGUE | 2002 |
OLDSMOBILE | SILHOUETTE | 2002-2004 |
PONTIAC | AZTEK | 2002-2005 |
PONTIAC | BONNEVILLE | 2002-2005 |
PONTIAC | FIREBIRD | 2002 |
PONTIAC | G3 | 2008-2010 |
PONTIAC | G5 | 2007-2010 |
PONTIAC | G6 | 2005-2010 |
PONTIAC | G8 | 2008-2010 |
PONTIAC | GRAND AM | 2002-2005 |
PONTIAC | GRAND PRIX | 2002-2008 |
PONTIAC | GTO | 2004-2007 |
PONTIAC | MONTANA | 2002-2009 |
PONTIAC | MONTANA EXT | 2002-2004 |
PONTIAC | PURSUIT | 2005-2009 |
PONTIAC | SOLSTICE | 2006-2010 |
PONTIAC | SUNFIRE | 2002-2005 |
PONTIAC | TORRENT | 2006-2009 |
PONTIAC | VIBE | 2003-2010 |
SAAB | 9-7X | 2005-2009 |
SATURN | ASTRA | 2008-2010 |
SATURN | AURA | 2007-2010 |
SATURN | ION | 2003-2007 |
SATURN | L200 | 2003-2005 |
SATURN | L300 | 2003-2005 |
SATURN | LW200 | 2002 |
SATURN | OUTLOOK | 2007-2010 |
SATURN | RELAY | 2005-2008 |
SATURN | SKY | 2007-2010 |
SATURN | SL | 2002 |
SATURN | VUE | 2002-2010 |
1 Associated Document
Manufacturer Communications
Bulletin No.: 10-00-89-010C
Date: Jul-2013
https://www.nhtsa.gov/recalls?nhtsaId=10130567
MC-10130567-9999.pdf 101.309KB
NHTSA ID Number: 10137459
Manufacturer Communication Number: 10-00-89-010B
Summary
This informational bulletin provides information and rules for GM keycode look up application and the key code security rules and regulations for Canada only.
1 Associated Document
Manufacturer Communications
Bulletin No.: 10-00-89-010B
Date: Nov-2012
https://www.nhtsa.gov/recalls?nhtsaId=10137459
MC-10137459-9999.pdf 103.286KB
NHTSA ID Number: 10126196
Manufacturer Communication Number: 100089010B
Summary
This informational bulletin provides information and rules for GM keycode look up application and the key code security rules and regulations for Canada only.
1 Associated Document
Manufacturer Communications
Bulletin No.: 10-00-89-010B
Date: November, 2012
https://www.nhtsa.gov/recalls?nhtsaId=10126196
MC-10126196-9999.pdf 519.271KB
“This site contains affiliate links for which OEMDTC may be compensated” |
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- 【Complete Transponder Functions】👉Autel KM100 key fob programming tool has more functions in vehicle chips than Autel IM508. KM100 car key programmer allows you to 🟠r-ead/ edit the transponder information and 🟠perform transponder generation/simulation and 🟠conversion between ID63 and ID83. The 🟠Frequency Detection function supports smart key frequency detection for a wide range of vehicle models. The operation instructions and frequency data will display on the screen🧩 in both text and graph forms.
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- 🔥🔥🔥【Autel MaxiIM KM100 2024 Version】Autel KM100E is the newly launched model aims at replacing Autel IM508 to offer pure professional IMMO & key programming solution: 60s Key Generation, Chip Read/Wirte/Clone, Transponder Simulation, Industry-leading IMMO Services, Frequency Detection, 10+ Special Functions, AutoVIN & Scan VIN/License, among many more. It comes with two smart universal keys Autel Ikey which can be programmed as smart k~ey replacement for more than 700 vehicles.
- 🔥【Cost-effective Option to Autel IM508】Comparing to Autel IM508 or IM608, Autel MaxiIM KM100E cuts general diagnostic function and focus only on Key Programming & IMMO functions, 60s quick Key Generation (50% faster than IM508/IM608/IM608 Pro), Chip Read/Wirte/Clone, Transponder Simulation, Industry-leading IMMO Services, Frequency Detection, 10+ Special Functions, one-click AutoVIN & Scan VIN/License, support one tap to IMMO Learning just after key generation.
- 🔥【IMMO Paring/Programming for 90% Vehicles】Autel MaxiIM KM100E supports IMMO k~ey learning via OBD on 90% of vehicles worldwide, offers step-by-step instructions to pair the new key with immobilizer. Autel KM100 (E) integrates all key IMMO-related functions such as Read PIN, Ke~y Learning, Remote Learning, all-key-lost, IMMO ECU Reset/ Adaptation/ Refresh/ Coding, IMMO Data Backup/ Restore, etc. Note: Pls send VIN to 💌autel-service 💌@outlook 💌.com 💌 to check compatibility first.
- 🔥【Professional Transponder Functions】Autel KM100E support ch~ip reading/ writing/ cloning functions which allow you to read, clone, and edit the transponder information, such as ch~ip type, IMMO type, transponder ID, locking status, and code mode, Autel KM100 car k~ey Programming tool also can perform transponder generation, simulation, and conversion between ID63 and ID83. Additional innovative features include key renewal and Transponder Editing of 20 supported protocols.
- 🔥【Autel KM100E Special Functions】Autel KM100 offers more functions than other key fob programming tool such as Key Adjustment/Unlocking/Renew, Frequency Detection, and Universal Key Information Detection and more, yet still remaining easy to use. Autel KM100M is able to gather the data of the IMMO protocol and transponder type of vehicles, while Autel IM608/ IM508 need to work with APB112 to achieve this function.
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Bulletin No.: 10-00-89-010C Date: Jul-2013 Subject: Key Code Security Rules and Information on GM KeyCode Look-Up Application (Canada Only) Models: 2014 and Prior GM Cars and Trucks Attention: This bulletin has been created to address potential issues and questions regarding KeyCode security. This bulletin should be read by all parties involved in KeyCode activity, including dealer operator, partner security coordinator, sales, service and parts departments. A copy of this bulletin should be printed and maintained in the parts department for use as a reference. This bulletin has been revised to add the 2014 model year. Please discard Corporate Bulletin Number 10-00-89-010B. Important: U.S. dealers should refer to the latest version of Corporate Bulletin Number 10-00-89-009. Where Are Key Codes Located? General Motors provides access to KeyCodes through three sources when a vehicle is delivered to a dealer. Vehicle KeyCodes are located on the original vehicle invoice to the dealership. There is a small white bar coded tag sent with most new vehicles that also has the key code printed on it. Dealerships should make a practice of comparing the tag’s keycode numbers to the keycode listed on the invoice. Any discrepancy should be reported immediately to the GM of Canada Dealer Systems Support at 1-800-265-0573. Remember to remove the key tag prior to showing vehicles to potential customers. The third source for Key codes is through the GM KeyCode Look-Up feature within the OEConnection D2DLink application. KeyCode Look-Up currently goes back 17 previous model years from the current model year. When a vehicle is received by the dealership, care should be taken to safeguard the original vehicle invoice and KeyCode tag provided with the vehicle. Potential customers should not have access to the invoice or this KeyCode tag prior to the sale being completed. After a sale has been completed, the KeyCode information belongs to the customer and General Motors. Tip: Only the original invoice contains key code information, a re-printed invoice does not. GM KeyCode Look-Up Application for GM of Canada Dealers All dealers should review the General Motors of Canada KeyCode Look-Up Policies and Procedures (Service Policy & Procedures Manual Section 3.2.5 “Replacement of VIN Plates & Labels & Keys”). Please note that the KeyCode Access site is restricted. Only authorized users should be using this application. Please see your Parts Manager for site authorized users. KeyCode Look-Up currently goes back 17 years from current model year. Important notes about security: • Users may not access the system from multiple computers simultaneously. • Users may only request one KeyCode at a time. • KeyCode information will only be available on the screen for 2 minutes. • Each user is personally responsible for maintaining and protecting their password. • Never share your password with others. • User Id’s are suspended after 6 consecutive failed attempts. • User Id’s are disabled if not used for 90 days. 1 • Processes must be in place for regular dealership reviews. • The Parts Manager (or assigned management) must have processes in place for employee termination or life change events. Upon termination individuals access must be turned off immediately and access should be re-evaluated upon any position changes within the dealership. • If you think your password or ID security has been breached, contact Dealer Systems Support at 1-800-265-0573. Each user will be required to accept the following agreement each time the KeyCode application is used. Key Code User Agreement • Key codes are proprietary information belonging to General Motors Corporation and to the vehicle owner. • Unauthorized access to, or use of, key code information is unlawful and may subject the user to criminal and civil penalties. • This information should be treated as strictly confidential and should not be disclosed to anyone unless authorized. I will ensure that the following information is obtained prior to releasing any Key Code information: 1. Government issued picture ID (Drivers License) 2. Registration or other proof of ownership. Registration should have normal markings from the Province that issued the registration and possibly the receipt for payment recorded as well. Important: • GM takes this agreement seriously. Each user must be certain of vehicle ownership before giving out key codes. • When the ownership of the vehicle is in doubt, dealership personnel should not provide the information. • Key code requests should never be received via a fax or the internet and key codes should never be provided to anyone in this manner. A face to face contact with the owner of the vehicle is the expected manner that dealers will use to release a key code or as otherwise stipulated in this bulletin or other materials. • Key codes should NEVER be sent via a fax or the internet. • Each Dealership should create a permanent file to document all KeyCode Look Up transactions. Requests should be filed by VIN and in each folder retain copies of the following: – Government issued picture ID (Drivers License) – Registration or other proof of ownership. – Copy of the paid customer receipt which has the name of the employee who cut and sold the key to the customer. • Do not put yourself or your Dealership in the position of needing to “explain” a KeyCode Look Up to either GM or law enforcement officials. • Dealership Management has the ability to review all KeyCode Look-Up transactions. • Dealership KeyCode documentation must be retained for two years. Frequently Asked Questions (FAQs) for GM of Canada Dealers How do I request a KeyCode for customer owned vehicle that is not registered? Scrapped, salvaged or stored vehicles that do not have a current registration should still have the ownership verified by requesting the vehicle title, current insurance policy and / or current lien holder information from the customers financing source. If you cannot determine if the customer is the owner of the vehicle, do not provide the key code information. In these cases, a short description of the vehicle (scrapped, salvaged, etc.) and the dealership location should be kept on file. Any clarifying explanation should be entered into the comments field. How do I document a KeyCode request for a vehicle that is being repossessed? The repossessor must document ownership of the vehicle by providing a court ordered repossession order and lien-holder documents prior to providing key code information. Copies of the repossessors Drivers License and a business card should be retained by the dealership for documentation. What do I do if the registration information is locked in the vehicle? Every effort should be made to obtain complete information for each request. Each Dealership will have to decide on a case by case basis if enough information is available to verify the customer’s ownership of the vehicle. Other forms of documentation include vehicle title, insurance policy, and or current lien information from the customers financing source. Dealership Management must be involved in any request without complete information. If you cannot determine if the customer is the owner of the vehicle, do not provide the key code information. Can I get a print out of the information on the screen? It is important to note that the Key Code Look Up Search Results contain sensitive and/or proprietary information. For this reason GM recommends against printing it. If the Search Results must be printed, store and/or dispose of the printed copy properly to minimize the risk of improper or illegal use. 2 Who in the dealership has access to the KeyCode application? Dealership Parts Manager (or assigned management) will determine, and control, who is authorized to access the KeyCode Look Up application. However, we anticipate that dealership parts and service management will be the primary users of the application. The KeyCode Look Up application automatically tracks each user activity session. Information tracked by the system includes: User name, User ID, all other entered data and the date/time of access. What if I input the VIN incorrectly? If an incorrect VIN is entered into the system (meaning that the system does not recognize the VIN or that the VIN has been entered incorrectly) the system will return an error message. If I am an authorized user for the KeyCode application, can I access the application from home? Yes. What if I suspect key code misuse? Your dealership should communicate the proper procedures for requesting key codes. Any suspicious activity either within the dealership or externally should be reported to Dealer Systems Support at 1-800-265-0573. Whose key codes can I access through the system? At this time the following Canadian vehicle codes are available through the system: Chevrolet, Cadillac, Buick, Pontiac, GMC, HUMMER (H2 and H3 only), Oldsmobile, Saturn, Saab and Isuzu (up to 2002 model year) for a maximum of 17 model years. What should I do if I enter a valid VIN and the system does not produce any key code information? Occasionally, the KeyCode Look Up application may not produce a key code for a valid VIN. This may be the result of new vehicle information not yet available. In addition, older vehicle information may have been sent to an archive status. If you do not receive a key code returned for valid VIN, you should contact GM of Canada Dealer Systems Support at 1-800-265-0573. How do I access KeyCodes if the KeyCode Look-up system is down? If the KeyCode Look-up system is temporarily unavailable, you can contact the original selling dealer who may have it on file or contact GM of Canada Dealer Systems Support at 1-800-265-0573. If the customer is dealing with an emergency lock-out situation, you need to have the customer contact Roadside assistance, OnStar® if subscribed, or 911. What should I do if the KeyCode from the look-up system does not work on the vehicle? On occasion a dealer may encounter a KeyCode that will not work on the vehicle in question. In cases where the KeyCode won’t work you will need to verify with the manufacturer of the cutting equipment that the key has been cut correctly. If the key has been cut correctly you may be able to verify the proper KeyCode was given through the original selling dealer. When unable to verify the KeyCode through the original selling dealer contact GM of Canada Dealer Systems Support at 1-800-265-0573. If the key has been cut correctly and the code given does not work, the lock cylinder may have been changed. In these situations following the proper SI document for recoding a key or replacing the lock cylinder may be necessary. Important: Dealers are required to notify the GM of Canada Dealer Systems Support at 1-800-265-0573 any time a key code changes due to lock cylinder replacement or recoding. How long do I have to keep KeyCode Records? Dealership KeyCode documentation must be retained for two years. Can I get a KeyCode changed in the Look-Up system? Yes, KeyCodes can be changed in the Look-Up system if a lock cylinder has been changed. Contact GM of Canada Dealer Systems Support at 1-800-265- 0573. What information do I need before I can provide a driver of a company fleet vehicle Keys or KeyCode information? The dealership should have a copy of the individual’s driver’s license, proof of employment and registration. If there is any question as to the customer’s employment by the fleet company, the dealer should attempt to contact the fleet company for verification. If there is not enough information to determine ownership and employment, this information should not be provided. How do I document a request from an Independent Repair facility for a KeyCode or Key? The independent must provide a copy of their driver’s license, proof of employment and signed copy of the repair order for that repair facility. The repair order must include customer’s name, address, VIN, city, province and license plate number. Copies of this information must be included in your dealer KeyCode file.
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Good morning,
I’m a locksmith and looking to see if I’m able to use this site or is it for dealers only.
Thank you for your time
Roger Chase
Total Lock, LLC.
I’m afraid this site will not be much help for you.