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NHTSA ID Number: 10145169
Manufacturer Communication Number: 18025
Summary
18025 – Customer Satisfaction Program – Certain vehicles may have been built with an owner manual and label which provide inaccurate information about one of the vehicle?s electrical centers. Remove and install the replacement electrical center fuse identification label. Print the applicable replacement owner manual section and insert into vehicle owner manual.
8 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CADILLAC | ATS | 2015-2018 |
CADILLAC | CTS | 2015-2018 |
Parts
Quantity | Part Name | Part No. |
1 | Label-Fuse Compartment Cover – MY 2015-2016 ATS and CTS | 84583059 |
1 | Label-Fuse Compartment Cover – MY 2017-2018 ATS and CTS | 84291835 |
SEOCONTENT-START
Customer Satisfaction Program
18025 Incorrect Fuse Labels and Owner Manual Fuse Information
Reference Number: | N172124360 | Release Date: | August 2018 |
Revision: | 00 |
Attention: | This program is in effect until August 31, 2020. |
Make | Model | Model Year | RPO | Description | |
---|---|---|---|---|---|
From | To | ||||
Cadillac | ATS | 2015 | 2018 | ||
Cadillac | CTS | 2015 | 2018 |
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition | Certain 2015-2018 model year Cadillac ATS and CTS vehicles may have been built with an owner manual and label which provide inaccurate information about one of the vehicle’s electrical centers. |
Correction | Remove and install the replacement electrical center fuse identification label. Print the applicable replacement owner manual section and insert into vehicle owner manual. |
Parts
Quantity | Part Name | Part No. |
1 | Label-Fuse Compartment Cover – MY 2015-2016 ATS and CTS | 84583059 |
1 | Label-Fuse Compartment Cover – MY 2017-2018 ATS and CTS | 84291835 |
Important: For customer owned vehicles, labels are being sent directly to owners. Only order labels for vehicles in inventory. There should be no need to order labels for shelf stock in anticipation of customer vehicles being presented for repair.
USA
Parts required to complete this recall are to be ordered online, through the GM 1Store via GlobalConnect. Please log in and order the appropriate item number label(s) using the chart above. The label will be provided at no charge. Do not order labels from GMCCA.
Canada
Parts required to complete this recall are to be obtained from GMCCA. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Warranty Information
Labor Code | Description | Labor Time | Trans. Type | Net Item |
9103981 | Install New Fuse Block Label (Inc. owner manual insert) | 0.2 | ZFAT | N/A |
Service Procedure
- Open the rear compartment (trunk) lid. Locate the rear compartment fuse block cover.
- Remove the cover.
Note: Do not install the new label on top of the existing label.
- Remove the existing label.
- Peel the protective liner from the back of the new decal. Use care to not touch the adhesive backing.
- Center the label using the two outboard mounting tabs for reference.
- Align the lower edge of the label with the bottom of the cover.
- Install the label. Press firmly and smooth out the entire label ensuring the corners are fully adhered.
- Reinstall the cover.
- Print the appropriate owner’s manual insert (located below) and place it into the owner’s manual.
English Versions:
2015 ATS Owner’s Manual Insert
2015 CTS Owner’s Manual Insert
2016 ATS Owner’s Manual Insert
2016 CTS Owner’s Manual Insert
2017 ATS Owner’s Manual Insert
2017 CTS Owner’s Manual Insert
2018 ATS Owner’s Manual Insert
2018 CTS Owner’s Manual Insert
Canadian Versions (French):
2015 ATS Owner’s Manual Insert
2015 CTS Owner’s Manual Insert
2016 ATS Owner’s Manual Insert
2016 CTS Owner’s Manual Insert
2017 ATS Owner’s Manual Insert
2017 CTS Owner’s Manual Insert
2018 ATS Owner’s Manual Insert
2018 CTS Owner’s Manual Insert
Spanish Versions:
2015 ATS Owner’s Manual Insert
2015 CTS Owner’s Manual Insert
2016 ATS Owner’s Manual Insert
2016 CTS Owner’s Manual Insert
2017 ATS Owner’s Manual Insert
2017 CTS Owner’s Manual Insert
2018 ATS Owner’s Manual Insert
2018 CTS Owner’s Manual Insert
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through August 31, 2020. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through August 31, 2020, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
August 2018
This notice applies to your vehicle, VIN:____________________________
Dear General Motors Customer:
We have learned that your 2015-2018 model year Cadillac ATS or CTS may have been built with an owner manual and rear fuse box label that are incorrect.
Your satisfaction with your ATS or CTS is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: You will find enclosed a replacement rear fuse box label and owner manual insert. This service will be performed for you at no charge until August 31, 2020. After that, any applicable warranty will apply.
What You Should Do: If you would prefer to have your dealer install the label, please contact your dealer to arrange a service appointment at your convenience. This service will be performed for you at no charge. Please bring the label, which is in the enclosed envelope, when you visit your dealer.
To minimize any inconvenience to you, you may choose to install the label yourself by following the enclosed instructions. We have also enclosed replacement pages for your Owner’s Manual. Please insert these into your Owner’s Manual for future reference.
If your dealer has already installed the label on a previous visit, please disregard the enclosed label. However, it is also important to place the enclosed Owner’s Manual inserts with your current Owner’s Manual to correct the fuse locations of your interior electrical center.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Division | Number | Text Telephones (TTY) |
Cadillac | 1–866–982–2339 | 1–800–833–2622 |
Puerto Rico – English | 1-800-496-9992 | |
Puerto Rico – Español | 1-800-496-9993 | |
Virgin Islands | 1-800-496-9994 |
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle [or if only one model involved, list name] provides you many miles of enjoyable driving.
Neelie O’Connor
Executive Director
North America Contact Center Operations
Enclosure
18025
Rear Compartment Fuse Box Label Installation Instructions
- Open the rear compartment (trunk) lid. Locate the rear compartment fuse block cover.
- Remove the cover.
Note: Do not install the new label on top of the existing label.
- Remove the existing label.
- Peel the protective liner from the back of the new decal. Use care to not touch the adhesive backing.
- Center the label using the two outboard mounting tabs for reference.
- Align the lower edge of the label with the bottom of the cover.
- Install the label. Press firmly and smooth out the entire label ensuring the corners are fully adhered.
- Reinstall the cover.
SEOCONTENT-END
Customer Satisfaction Program
18025
Release Date: August 2018
Revision: 00
https://www.nhtsa.gov/recalls?nhtsaId=10145169
https://static.nhtsa.gov/odi/tsbs/2018/MC-10145169-9999.pdf
To View or Download this Document Click Here
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- 【Meet all your needed size】-- The fuse kit includes micro size 50pcs, mini size 160pcs and standard size 90pcs. Three styles of fuses have 11 current specifications (2A /3A / 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A / 30A/ 35A/40A), equipped with a fuse puller.
- 【Reasonable quantity matching】-- We increase the number of fuses with commonly used current specifications of 10A/ 15A/ 20A/ 25A, and reduced other kinds of fuses,It can serve as a backup fuse box for cars.
- 【High quality and wide application】-- The fuse is made of environmentally friendly plastic and zinc alloy. The fuse kit is suitable for cars ,RV, truck, motorcycles, boats,and etc.
- 【Easy to identify】-- The fuse of each current specification is distinguished by different colors, and the current specification number is marked on the top of each fuse, which is easy to identify.
- 【Installation Instructions】-- The kit contains fuse installation instructions to help you replace and install the fuse correctly.
- Covers 24 commonly used blade fuses: 80pcs Standard: 2A/ 5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A (10PCS of each model ), 96pcs mini: 2A/ 5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A (12PCS of each model ), 96pcs Low Profile Mini: 2A/ 5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A (12 PCS of each model ).
- It is well organized, with a helpful photographic diagram of the fuses locations on the back of the cover. Good assortment of fuse with,variety of sizes that are commonly used in most of vehicles (Cars, Truck, SUV, ATV, UTV, Camper RV, Motorcycles, etc), making this assortment a universal fit for most any job.
- This set comes with Standard & Mini & Low Profile Mini blade fuses, all essential for every American household that owns more than one car. This set really is the best one to get if you are unsure which sizes you should get for your car or if you have multiple cars.
- Winlyn blade fuses made of a high quality zinc alloy, with a transparent cover to protect your vehicles from short circuit and overload.
- The fuses puller is included in the fuses box, help you easily replace the fuse, fuse puller is in the gird of 35 amp low profile mini fuse.
- 【ALL SIZES YOU NEED】The fuses automotive kit covers 182pcs commonly used blade fuses and a fuse puller - 63pcs Standard: 5A/ 7.5A/ 10A/ 15A/ 20A/ 30A/ 40A (9PCS of each model ), 56pcs mini: 5A/ 7.5A/ 10A/ 15A/ 20A/ 30A/ 40A (8PCS of each model ), 63pcs Low Profile Mini: 5A/ 7.5A/ 10A/ 15A/ 20A/ 30A/ 40A (9PCS of each model ).
- 【HIGH QUALITY】The auto fuse is made of Premium zinc alloy terminals for corrosion resistance and enhanced conductivity. The fuse assortment comes with a storage box, easy to store and carry.
- 【EASY TO IDENTIFY】The blade fuses of each current specification are distinguished by different colors, also clearly marked with amperage, which is easy to identify. Please use the right amp fuse to protect the vehicle and electronic equipment from short-circuit/overload.
- 【WIDE APPLICATION】variety of sizes that are commonly used in most of vehicles. This fuse kit can be used on Cars, Truck, SUV, ATV, UTV, Camper RV, Motorcycles, etc.
- 【QUALITY COMMITMENT】We stand behind the quality of our products. If for any reason you are not satisfied with your purchase, please contact us. We will reply within 24 hours and do our utmost to ensure your satisfaction.
- The blade fuses are clearly marked with amperage and color coded for easy identification
- Available in amperage ratings of 2A to 40A (rated at 32 volts), you could always find one that fits your auto
- Includes both standard size & mini size; Perfect for Car/RV/Truck/Motorcycle/Boat
- Premium zinc alloy terminals for corrosion resistance and enhanced conductivity
- Comes with a fuse puller, makes replacing the fuse easier and quicker
- Easy Identification: Fuses assortment kit made of a high-quality zinc alloy, with a transparent cover and color-coded.
- 8 Most Common Standard Fuse: 1A/3A/5A/10A/15A/ 20A/30A/40A.
- All Sizes You Need: The package contains 80pcs car fuse and 2pcs fuse puller.
- Wide Applications: Fuses kit fits most vehicles like cars, trucks, RV accessories, marine, travel trailers, and camping accessories for travel trailers.
- A fuse puller is included in the fuse box to help you change fuses easily.
- All Sizes You Need - Covers 10 commonly standard car fuses: 2A/ 3A/ 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A (15PCS of each model ), fuse puler included.
- Excellent Quality - Riseuvo automotive fuses kit made of premium materials, fast and precise fusing current to protect your car from excessive current.
- Easy Installation - Riseuvo fuses are packaged in the plastic box with description in the lid to let you know what is in the box.
- Great Compatibility - The Riseuvo Fuse set is suitable for Car Automotive Rv etc.
- Fuse Puller - The fuses puller is included, help you easily replace the fuse.
- Each fuse is clearly marked with amperage and color coded for easy identification
- Available in 20-60 amps, the micro cartridge fuse is to meet a wide variety of applications
- Includes both standard size (rated at 32 VDC) & low profile size (rated at 58 VDC)
- Provides time delay and low voltage drop protection, perfect for RV, Trucks, Cars and SUVs
- Well packaged in a sturdy plastic box, keeps the fuses organized and easy to find
- Covers 30 commonly used blade fuses: 100pcs ATO/ATC/ATS/APR Standard Fuses: 2A/ 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A/ 40A (10PCS of each model ), 120pcs ATM Mini Fuses: 2A/ 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A/ 40A (12PCS of each model ), 120pcs Low Profile Mini Fuses: 2A/ 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A/ 40A (12PCS of each model ).
- The fuses are (industry) color coded and well organized, with a helpful photographic diagram of the fuses locations on the back of the cover.
- This set comes with Standard & Mini & Low Profile Mini blade fuses. Good assortment of fuse with,variety of sizes that are commonly used in most of vehicles (Cars, Truck, SUV, ATV, UTV, Camper RV, Motorcycles, etc), making this assortment a universal fit for most any job.
- Winlyn blade fuses made of a high quality zinc alloy, with a transparent cover to protect your vehicles from short circuit and overload. This set really is the best one to get if you are unsure which sizes you should get for your car or if you have multiple cars.
- The fuses puller is included in the fuses box, help you easily replace the fuse, fuse puller is in the gird of 40 amp low profile mini fuse.
- Easy Identification: Made of a high quality zinc alloy, with a transparent cover and color coded.
- 14 Most Common Fuses: Standard and Mini. (5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A)
- Wide Applications: Fits most vehicles like car, truck, marine, SUV, travel trailer and other vehicles.
- Note: Please use the right amp fuse to protect the vehicle and electronic equipment from short-circuit/overload.
- ll Sizes You Need: The package contains 140pcs fuse and 2pcs fuse puller - 70pcs standard fuse and 70pcs mini fuse. (10pcs of each AMP)
- 306PCS FUSES KIT: A full fuse set of 3 different sizes : Standard & Mini & Low Profile Mini,9 model: 2A/ 5A/ 7.5A/10A/ 15A/ 20A/ 25A/ 30A/ 35A,covers 27 commonly used blade fuses: 3 different sizes*9 models.Well organized in a plastic container,included: 90pcs Standard Fuses(10PCS of each model );108pcs Mini Fuses(12PCS of each model );108pcs Low Profile Mini Fuses(12 PCS of each model ).
- ALL IN ONE FUSE KIT: This is a universal set of fuses,nearly covers all commonly size,so they should work with almost any Vehicle,Car,Truck, SUV, ATV, UTV, Camper RV, Motorcycle, Marine, RV, Camper, Boat, Fleet, Golf Car, Snowmobiles, etc.Applied to a variety of low-voltage electronic.Suitable for every family that owns one or more cars.If you are unsure which sizes you should get,this car fuse kit is the best one.
- EXCELLENT QUALITY: The blade fuses kit is made of high quality zinc alloy, which can fast and precise fuse current to protect your car from excessive current flow and short circuit.Covered with a transparent housings,helps you view the blown fuse status easily.
- EASY IDENTIFICATION: Color Coded amperage makes it identifiable,just matched the right color with the original one. What's more,there are amp marking molded into transparent plastic,meaning the amperage labels (3,5,7.5,10,15,20,25,30,35) on the fuses are raised on colored transparent plastic,which is easy to read under the light.
- 2Pcs FUSE PULLER and 2Pcs CIRCUIT TESTER: Coming with a pair of fuse puller ,help you remove the fuse easily.6-24v widely use Circuit Tester to diagnose short circuit or defective fuse.Use the probe to touch wires or fuse,if the circuit test light lights up,good circuit,if doesn?¡t, bad circuit.
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