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NHTSA ID Number: 10154602
Manufacturer Communication Number: PIT5520B
Summary
This preliminary information communicates an issue with the floor center console sliding compartment door broken and how to repair it without replacing the complete floor center console assembly.
5 Affected Products
Vehicle
MAKE | MODEL | YEAR |
CADILLAC | ESCALADE | 2015-2019 |
Parts
Description | Part Number | Qty |
LATCH ASM-F/FLR CNSL CUP HLDR DR | 23417257 | 1 |
SEOCONTENT-START
Bulletin No.: PIT5520B
Published date: 12/17/2018
Preliminary Information
PIT5520B Floor Center Console Compartment Sliding Door Latch Broken or Inoperative
Models
Brand: | Model: | Model Year: | VIN: | Engine: | Transmission: | ||
---|---|---|---|---|---|---|---|
from | to | from | to | ||||
Cadillac | Escalade | 2015 | 2019 | All | All | All | All |
Involved Region or Country | North America |
Additional RPO/s: | N/A |
Condition | Some customers may comment that the floor center console sliding compartment door (1) is broken. Upon inspection it may be found that the door will not latch open, or may be locked in the closed position. |
Cause | This issue is caused when the sliding door – which is intended to be a push-to-open / push-to-close, or “push-push” door – is pulled to close. The push handle on the sliding door may be misunderstood to be used as a pull handle to close the door. When the sliding door is pulled closed it can damage/break the latch (2). |
Correction
Do NOT replace the floor center console compartment assembly.
Do replace the compartment sliding door latch, GM Part # 23417257 and educate the customer on proper push-push operation for the sliding door.
The sliding door latch (2) has been made available to repair this condition without having to replace the floor center console compartment assembly.
- Follow SI repair instructions titled “Front Floor Console Cup Holder Door Latch Replacement (Cadillac)”, Document ID 4255612 to replace the latch.
- Educate the customer on proper push-push operation for the sliding door to prevent the latch from breaking again.
Tip: If the sliding door is locked in the closed position the inertia lock (3) will need to be reset by depressing the release tab (4) on the underside of the console assembly, as shown below.
Parts Information
Description | Part Number | Qty |
LATCH ASM-F/FLR CNSL CUP HLDR DR | 23417257 | 1 |
Warranty Information
Labor Operation | Description | Labor Time |
1034660 | Front Floor Console Cup Holder Latch Replacement | Use Published Time |
Version | 1 |
Modified |
SEOCONTENT-END
Bulletin No.: PIT5520B
Published date: 12/17/2018
https://www.nhtsa.gov/recalls?nhtsaId=10154602
https://static.nhtsa.gov/odi/tsbs/2018/MC-10154602-9999.pdf
To View or Download this Document Click Here
Bulletin No.: PIT5520A
Published date: 09/20/2017
https://www.nhtsa.gov/recalls?nhtsaId=10157019
https://static.nhtsa.gov/odi/tsbs/2017/MC-10157019-9999.pdf
To View or Download this Document Click Here
PIT5520
Date: Aug-2016
https://www.nhtsa.gov/recalls?nhtsaId=10083368
https://static.nhtsa.gov/odi/tsbs/2016/SB-10083368-5448.pdf
To View or Download this Document Click Here
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