| “This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10143748
Manufacturer Communication Number: 18128
Summary
18128 – Special Coverage. In certain vehicles, if a driver repeatedly sits on the seat belt cable cover located at the base of the driver’s seat when entering the vehicle, it may cause the seat belt pretensioner to bend sharply over the seat side shield. If this continues to occur over an extended period of time, which is very rare, the seat belt pretensioner cable may fatigue and eventually separate, which could reduce the effectiveness of the vehicle’s seat belts. Before any damage occurs to the pretensioner cable itself, signs of wear will be visible on the pretensioner cable cover where it has been repeatedly bent over the seat side shield. Dealers are to replace the pretensioner and side shield for all customers that experience a broken pretensioner cable or come to a dealership with excessive wear on the cable sleeve. The repairs will be made at no charge to the customer.
4 Affected Products
Vehicles
| CHEVROLET | SILVERADO 1500 | 2014 |
| CHEVROLET | SILVERADO 2500 | 2015 |
| GMC | SIERRA 1500 | 2014-2015 |
Parts
| 1 | Pnl-Side Shield – Two Way Manual LH Remote Recline – Dark Ash Grey | 84233205 |
| 1 | Pnl-Side Shield – Two Way Manual LH Remote Recline and Manual Lumbar – Dark Ash Grey | 84233193 |
| 1 | Pnl-Side Shield – Two Way Manual LH Remote Recline and Manual Lumbar – Jet Black | 84233192 |
| 1 | Pnl-Side Shield – Power LH – Jet Black | 84233195 |
| 1 | Pnl-Side Shield – Power LH – Dark Grey | 84233196 |
| 1 | Pnl-Side Shield – Power LH – Dune | 84233200 |
| 1 | Pnl-Side Shield – Power LH – Cocoa | 84233199 |
| 1 | Tensioner Kit – Driver Seat Belt – Jet Black | 19356262 |
| 1 | Tensioner Kit – Driver Seat Belt – Dune | 19356264 |
| 1 | Tensioner Kit – Driver Seat Belt – Cocoa | 19356267 |
| 1 | Tensioner Kit – Driver Seat Belt – Dark Ash Grey | 19356263 |
SEOCONTENT-START
Special Coverage Adjustment
18128 Driver’s Front Seat Belt Anchor Pretensioner
| Subject: | 18128 — Driver’s Front Seat Belt Anchor Pretensioner |
| Models: | 2014–2015 Chevrolet Silverado |
| 2014–2015 GMC Sierra |
| Reference Number: | N172131700 | Release Date: | June 2018 |
| Revision: | 00 |
| Make | Model | Model Year | RPO | Description | |
|---|---|---|---|---|---|
| From | To | ||||
| Chevrolet | Silverado | 2014 | 2015 | ||
| GMC | Sierra | 2014 | 2015 | ||
Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
| Condition: | In certain 2014-2015 model year Chevrolet Silverado LD and GMC Sierra LD vehicles, if a driver repeatedly sits on the seat belt cable cover located at the base of the driver’s seat when entering the vehicle, it may cause the seat belt pretensioner to bend sharply over the seat side shield. If this continues to occur over an extended period of time, which is very rare, the seat belt pretensioner cable may fatigue and eventually separate, which could reduce the effectiveness of the vehicle’s seat belts. Before any damage occurs to the pretensioner cable itself, signs of wear will be visible on the pretensioner cable cover where it has been repeatedly bent over the seat side shield. |
| Special Coverage Adjustment | This special coverage covers the condition described above for a period of 10 years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after June 25, 2018, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to June 25, 2018, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. |
| Correction | Dealers are to replace the pretensioner and side shield for all customers that experience a broken pretensioner cable or come to a dealership with excessive wear on the cable sleeve. The repairs will be made at no charge to the customer. |
Parts
| Quantity | Part Name | Part No. |
| 1 | Pnl-Side Shield – Two Way Manual LH Remote Recline – Dark Ash Grey | 84233205 |
| 1 | Pnl-Side Shield – Two Way Manual LH Remote Recline and Manual Lumbar – Dark Ash Grey | 84233193 |
| 1 | Pnl-Side Shield – Two Way Manual LH Remote Recline and Manual Lumbar – Jet Black | 84233192 |
| 1 | Pnl-Side Shield – Power LH – Jet Black | 84233195 |
| 1 | Pnl-Side Shield – Power LH – Dark Grey | 84233196 |
| 1 | Pnl-Side Shield – Power LH – Dune | 84233200 |
| 1 | Pnl-Side Shield – Power LH – Cocoa | 84233199 |
| 1 | Tensioner Kit – Driver Seat Belt – Jet Black | 19356262 |
| 1 | Tensioner Kit – Driver Seat Belt – Dune | 19356264 |
| 1 | Tensioner Kit – Driver Seat Belt – Cocoa | 19356267 |
| 1 | Tensioner Kit – Driver Seat Belt – Dark Ash Grey | 19356263 |
Important: Through GM’s continuous improvement process, the above listed parts have been determined to be the most effective design when performing this repair. Use only the parts listed above for this repair. The EPC may identify different part numbers for these components, do not use the parts listed in the catalog. Only order the color you need from the list above.
Note: Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with your normal PDC delivery. Therefore, dealers should order as CSO only. Please do not place orders as SPAC; it will delay shipment of the order and will not provide visibility. Please note, parts will not be shipped overnight. Plan accordingly for transit time to reach your facility.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status.
Warranty Information
| Labor Code | Description | Labor Time | Trans. Type | list distribution /regions, if applicable] Net Item |
| 9900529 | Inspect Only – No Repair Required | 0.2 | ZREG | N/A |
| 9900530 | Replace Front Seat Belt Anchor Plate Tensioner and Cushion Outer Finish Cover (Includes Inspection and Disposal of Pyrotechnic Device) | 0.6 | ZREG | N/A |
| 9900531 | Customer Reimbursement Approved
– For USA and Canada dealers only – For Export dealers only |
N/A
0.2 |
ZREG | * |
| 9900532 | Customer Reimbursement Denied – For USA dealers only | N/A | ZREG | ** |
* For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
Inspection Procedure
Use the following steps to verify the customer concern.
- Move the driver seat to the full forward and full down position.
- Inspect the seat belt tensioner cable cover for damage. Inspect the complete cable cover from the base of the cable to the buckle
This damage will be in the form of holes (1) or splitting (2).
- If any damage is found, replace the driver side front seat belt anchor plate tensioner and the front seat cushion outer finish cover.
- If no damage is found, inform the customer that the special coverage condition is not present on their vehicle at this time.
Replacement Procedure
Note: If a tensioner bracket was installed as part of a previous service, discard the bracket. The new replacement front seat belt anchor plate tensioner design eliminates the need for the bracket.
- Replace the driver side front seat belt anchor plate tensioner. Refer to Front Seat Belt Anchor Plate Tensioner Replacement in SI.
- Replace the driver side front seat cushion outer finish cover. Refer to Front Seat Cushion Outer Finish Cover Replacement in SI.
Courtesy Transportation — For USA & Canada
Courtesy transportation is available for Customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors
Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
Customer Notification
General Motors will notify Customers of this special coverage on their vehicle (see copy of typical Customer letter included with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by July 31, 2019. See General Motors Service Policies and Procedures Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.
July 2018
This notice applies to your vehicle, VIN:______________________________
Dear General Motors Customer:
As the owner of a 2014-2015 model year Chevrolet Silverado LD or GMC Sierra LD, your satisfaction with our product is very important to us.
This letter is intended to make you aware that in certain 2014-2015 model year Chevrolet Silverado LD and GMC Sierra LD vehicles, if a driver repeatedly sits on the seat belt cable cover located at the base of the driver’s seat when entering the vehicle, it may cause the seat belt pretensioner to bend sharply over the seat side shield. If this continues to occur over an extended period of time, which is very rare, the seat belt pretensioner cable may fatigue and eventually separate, which could reduce the effectiveness of the vehicle’s seat belts. Before any damage occurs to the pretensioner cable itself, signs of wear will be visible on the pretensioner cable cover where it has been repeatedly bent over the seat side shield.
What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2014-2015 model year Chevrolet Silverado LD or GMC Sierra LD within 10 years of the date your vehicle was originally placed in service or 150,000 miles (240,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: Please perform the inspection procedure enclosed with this letter, and follow the instructions provided. If you are not comfortable performing this inspection, please take your vehicle to a General Motors dealer and they will perform this inspection free of charge. If you’ve performed the inspection and believe your vehicle has the condition described above, please take your vehicle to your GM dealer for repair. For the repair to qualify for this special coverage, it must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: If you have already paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2019, unless state law specifies a longer reimbursement period
The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage (“Customers”). Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
| Division | Number | Text Telephones (TTY) |
| Chevrolet | 1-800-222-1020 | 1-800-833-2438 |
| GMC | 1-800-462-8782 | 1-800-889-2438 |
| Puerto Rico – English | 1-800-496-9992 | |
| Puerto Rico – Español | 1-800-496-9993 | |
| Virgin Islands | 1-800-496-9994 |
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products.
Neelie O’Connor
Executive Director
North America Contact Center Operations
Enclosures
18128
Customer Inspection Procedure
Use the following steps to verify the condition of the seat belt tensioner cable cover.
- Move the driver seat to the full forward and full down position.
- Inspect the seat belt tensioner cable cover for damage. Inspect the complete cable cover from the base of the cable to the buckle.
This damage will be in the form of holes (1) or splitting (2).
- If any damage is found, take the vehicle to the dealer for service.
- If no damage is found, the special coverage condition is not present on the vehicle at this time.
18128
Release Date: June 2018
Revision: 00
To View or Download this Document Click Here
| “This site contains affiliate links for which OEMDTC may be compensated” |
- Simple & Non-Toxic - Condition & protect in one simple step to maintain any finished leather surface
- Use On - Use regularly on accessories such as leather, purses, shoes, boots, briefcases & handbags
- Protect - UVX - Sunscreen protects all types of leather from sun damage, fading, drying & cracking
- Restore - Safely removes dirt, soil & residue to soften, strengthen & moisturize neglected leather
- Recommended - Finished leather surfaces including car interior shoes boots briefcases handbags & coats
- Non-toxic, Gentle Cleaner: Our proven, rejuvenating formula is a powerful, fragrance-free cleaner ideal for all your leather goods (except suede). EPA Safer Choice certified
- Clean All Types of Leather: Quickly and gently removes dirt, oil, tough stains and grime from car seats, truck seats, upholstery, furniture, handbags, purses, shoes, accessories, saddles, and tack. Effectively cleans leather of all colors, including white leather. Safe for exotic leather, faux, vinyl
- Safe for You, Safe for Leather: Made with non-toxic, high-quality ingredients that makes your leather last longer. Safe for people, pets & your leather
- Test & Apply: Apply leather cleaner with a lint-free cloth. No need to scrub or rub — simply wipe down and allow it to dry. Spot test on each leather item first. Not for use on suede
- American Made Since 1968: Our premium leather care formulas have had a cult following among leather experts, retailers and high-end car and furniture makers and enthusiasts for over 50 years.
- NOT JUST FOR AUTO CARE - The Leather Cleaner & Conditioner Kit is the perfect one-two punch to restoring leather - interiors, jackets, shoes, purses, furniture and more; everyone has something leather in their home, keep it looking & smelling it’s best.
- THE PERFECT COMBO - Cleaning and conditioning is crucial for leather to look its best: old leather dries out, cracks, and fades; dirty leather shines from body oil; when cleaned & conditioned, leather feels smooth & silky, and smells fresh and luxurious.
- CLEAN, THEN CONDITION - Leather Cleaner is pH balance, colorless and odorless; it penetrates the pores in leather to remove dirt and oils; Leather Conditioner, has a subtle leather scent & Vitamin E nourishes leather and helps reduce daily damage.
- THE GO TO BRAND IN CAR CARE - Car lovers choose Chemical Guys, not only for the finest car care products, but the world class customer support and vast detailing knowledge Chemical Guys is more than a brand it's a lifestyle with a worldwide following
- This leather care kit includes one 8 oz bottle of Lexol All Leather Cleaner, one 8 oz bottle of Lexol All Leather Conditioner, and two application sponges
- The pH-balanced leather cleaner gently lifts away dirt and oil, while the leather conditioner restores a soft, supply feel to a variety of leather surfaces
- The perfect leather cleaner and conditioner for car seats; goes beyond auto care to prolong the life of all your finished leather investments
- Try it as a leather couch cleaner and conditioner or on other leather furniture; can also be used as a leather boot care kit, leather jacket cleaner and conditioner, baseball glove conditoner, and more
- Start with the cleaner, then follow with the conditioner to safely restore and protect your leather goods
- BRING YOUR LEATHER BACK TO LIFE: Safely remove dirt, soil & residue to soften, strengthen & moisturize neglected leather.
- EASY TO USE FORMULA: Our multi-action formula conditions & protects in one simple step to maintain and restore any finished leather surface
- MULTIPLE USES: Use regularly on accessories such as leather, purses, shoes, boots, briefcases & handbags. Condition leather sofas, couches, and chairs to restore their beauty and suppleness.
- UVX PROTECTION: Weiman Leather Conditioner contains UVX-15 sunscreen which protects all types of leather from sun damage, fading, drying & cracking
- CARE FOR YOUR AUTO INTERIOR: Perfect for cleaning, protecting, and restoring your car, SUV, truck, motorcycle or Jeep seats and interior.
- KEEP IT CLEAN: Chemical Guys Leather Cleaner Keeps your leather seats and accessories clean with ; the gentle formula removes dirt, grease, body oils, sweat from all types of fine natural leather, durable sealed leather, and synthetic leather materials
- PH BALANCED: Leather Cleaner is pH balanced for the most efficient cleaning and preserves the leather's strength, durability and appearance; penetrates the pores of leather to lift and suspend dirt and oils
- DRY-TO-THE-TOUCH FORMULA: Simply mist Leather Cleaner directly onto the leather piece or into a cleaning towel, then buff dry with a fresh microfiber towel; Water-based surfactants cleans and removes dirt, dust, and body oils, leaving no residue
- IT'S NOT JUST FOR CAR SEATS & INTERIORS: Leather Cleaner works on all things leather, seats, interiors, jackets, shoes, boots, couches, purses, bags and more; Everyone has something leather in their home
- FAST, EASY & FUN: No one "loves to clean", but if you are using products that make it fast and easy, it's certainly more fun; Leather Cleaner is a gentle cleanser that removes dirt, grease, body oils, sweat, food residue, and light stains from fine natural leather, durable sealed leather, and synthetic leather materials like suede
- ALL-IN-ONE LEATHER TREATMENT: Elevate your car leather care routine with Meguiar's Gold Class Rich Leather Cleaner and Conditioning Spray. It combines cleaning, conditioning, and protection into one convenient step.
- GENTLE YET EFFECTIVE CLEANING: This 3-in-1 leather car seat cleaner safely and effectively removes dirt, grime, and impurities using a gentle interior car cleaning formula that’s tough on dirt but gentle enough to be used on a regular basis.
- ADVANCED UV PROTECTION: The built-in UV protection of our car leather conditioner helps to slow down premature aging, drying, cracking, and fading caused by the sun, ensuring that your leather maintains its original luster for years to come.
- NOURISHMENT FOR SOFT, SUPPLE LEATHER: Enriched with premium leather conditioners and aloe, this remarkable auto leather cleaner and conditioner provides essential nourishment to your leather, helping to restore and preserve its natural suppleness.
- NON-GREASY FORMULA WITH NO RESIDUE: This car leather seat cleaner and conditioner spray features a non-greasy formula that both cleans and protects your leather without leaving behind any unsightly white residue.
- Powerful Leather Conditioner: Leather Honey penetrates deep to protect new leather and rejuvenate dry leather and old leather. This non-toxic leather conditioner has no silicone, solvents or animal products
- Restore All Types of Leather: Soften & moisturize leather furniture, car seats, shoes & belts. Great for all colors of leather, including white. Use on leather upholstery, boots, purses, saddles & tack. Not for use on suede, faux leather or vinyl
- Non-sticky, Odorless, Water Repellant Formula: Protect your leather all year long from snow & rain. Our time-tested, non-toxic formula is water-repellant, non-sticky, fragrance-free, and contains no silicone, solvents or animal products
- Safe for You, Safe for Leather: Made with non-toxic, high-quality ingredients that make your leather last longer. Free of PFAS forever chemicals and safe for people, pets & your leather. Provides 6 months of leather protection
- American Made Since 1968: Our premium leather care formulas have had a cult following among leather experts, retailers and high-end car and furniture makers and enthusiasts for over 50 years.
- PREMIUM LEATHER CARE SOLUTION: Leather CPR leather cleaner and conditioner is ideal for maintaining leather’s texture and appearance, from leather couches and furniture to purses and shoes. Whether you need a leather couch cleaner and conditioner, a leather conditioner for purses, or leather cleaner for couches, our product delivers long-lasting results.
- GENTLE AND SAFE FORMULA: Our formula is safe for use on various leather goods, including couches, purses, and shoes. Designed to be a leather cleaner and conditioner, it offers mild treatment for your items without damage. Suitable for use as a leather conditioner for couch, leather furniture cleaner and conditioner, or a gentle leather sofa cleaner, it works on delicate leather surfaces with ease.
- QUICK AND EASY APPLICATION: Simplify your leather care routine with this 2-in-1 leather cleaner and conditioner for furniture. Great for quick maintenance, it works as a leather couch conditioner and leather sofa cleaner and conditioner in just one step. Skip lengthy processes with this efficient solution, suitable for sofas, shoes, and bags.
- VERSATILE LEATHER MAINTENANCE: This all-in-one leather care kit is great for furniture, bags, shoes, and even car interiors. It cleans, conditions, and protects leather from dirt, stains, and scratches. Whether you need a saddle soap, or a white leather sofa cleaner and stain remover, this Leather CPR Cleaner and Conditioner helps preserve the life and beauty of your leather goods.
- RENEW AND PROTECT LEATHER: Maintain the texture and appearance of your leather with this leather moisturizer. Acting as a leather cleaner and conditioner, it nourishes and protects leather items. Use it regularly as a cleaner for white leather couch, a leather couch conditioner for furniture, or as part of your leather care kit to extend the life of your favorite leather pieces.
- NOT JUST FOR AUTO CARE: Sprayable Leather Cleaner and Conditioner works on all things leather - seats, interiors, jackets, shoes, sneakers, boots, purses, furniture and more; everyone has something leather in their home, bring it back to life.Fit Type: Universal Fit
- DRY-TO-THE-TOUCH FORMULA: Simply mist Sprayable Leather and Conditioner directly onto the leather piece or into a cleaning towel, then buff dry with a fresh microfiber towel; The all-in-one formula cleans and removes dirt, dust, and body oils, leaving no residue
- RESTORE WITH VITAMIN E & ALOE: Sprayable Leather Cleaner and Conditioner is designed to maintain coated and natural leather; it contains Vitamin E & Aloe to restore the soft feel back to leather; A difference you can see, A smell that will make you smile
- PH BALANCED - Sprayable Leather and Conditioner is pH balanced for quick and efficient cleaning and preserves the leather's strength, durability and appearance; Penetrates the pores of leather to lift and suspend dirt and oils
- KEEP LEATHER LOOKING & SMELLING LIKE NEW: Replenish the natural oils and nutrients that leather needs to stay soft and supple with Sprayable Leather Cleaner & Conditioner; Cleans and nourishes leather in one sprayable step and smells great too!
Last update on 2025-04-18 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
