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NHTSA ID Number: 10111822
Manufacturer Communication Number: PIT5157B
Summary
This Preliminary Information communication provides information to the technician about vehicles that may have intermittent map disc read error when using the navigation radio. Technician will need to inspect the Map Disc for scratches. If the disc has a ring on the outside area the disc and radio will need to be replaced.
3 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| BUICK | ENCLAVE | 2012 |
| CHEVROLET | TRAVERSE | 2012 |
| GMC | ACADIA | 2012 |
SEOCONTENT-START
Bulletin No.: PIT5157B
Date: Apr-2014
| Subject: | Intermittent Map Disc Read Error |
| Models: | 2012 Buick Enclave |
| 2012 Chevrolet Traverse | |
| 2012 GMC Acadia | |
| Equipped with Navigation Radio RPO U4H or UUM |
This PI was superseded to remove information about calling TAC for authorization. Please discard PIT5157A.
Condition/Concern
Customers may comment on intermittent map disc read error when using the navigation radio.
Recommendation/Instructions
Remove the map disc and inspect for scratches.
- Press MENU to enter the Menu options, then press it repeatedly until Nav is selected or press the Nav screen button.
- Press the Map Database Information screen button.
- Press the Eject Map Disc screen button. The screen tilts, exposing the map DVD slot.
- Press eject, located next to the DVD map disc slot, and the disc ejects.
If the map disc is damaged, the disc will need to be replaced. Replacement discs are obtained from the GM NAV DISC center. Please refer to the latest version of 06-08-44-012 if a replacement map disc is required.
If the disc has concentric scratches near the outer edge please do not install another map disc. Vehicles with this concern will need the radio and map disc replaced. The radio may have an internal fault and cause damage to the new disc. After replacing the radio, please install a test CD or DVD into the map disc slot prior to installing the new map disc (Recommend using a writable CD or DVD). Listen for a rubbing noise and inspect for concentric scratches on the test disc after ejecting. Only install the new map disc if no damage is found on the test disc. Please see below pic (1) for example of concentric scratched disc.
Warranty Information
For vehicles repaired under warranty use:
| Labor Operation | Description | Labor Time |
| *3420840 | Radio Replacement | Use Published Labor Operation Time |
| * This labor operation should only be used for warrantable radio replacement. If the disc replacement is required due to customer damage, etc., it is not considered a warrantable repair. | ||
SEOCONTENT-END
Bulletin No.: PIT5157B
Date: Apr-2014
https://www.nhtsa.gov/recalls?nhtsaId=10111822
https://static.nhtsa.gov/odi/tsbs/2014/MC-10111822-9999.pdf
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Bulletin No.: PIT5157B
Date: April, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10070577
https://static.nhtsa.gov/odi/tsbs/2014/SB-10070577-0335.pdf
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