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NHTSA ID Number: 10185728
Manufacturer Communication Number: PIC6086G
Summary
This Preliminary Information communication provides the technician with steps to resolve the issue of an oily substance that may be found on the inside windshield surface, and appears to be leaking from the rear view mirror area. Technician will remove the moisture sensor and clean the glass and mounting bracket with alcohol wipe. If the gel separates from the sensor the sensor will need to be replaced.
80 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
BUICK | ENCORE | 2013-2020 |
| BUICK | ENVISION | 2016-2020 |
| CADILLAC | ATS | 2013-2019 |
| CADILLAC | ATS-V | 2016-2018 |
| CADILLAC | CTS | 2014-2019 |
| CADILLAC | ELR | 2014-2017 |
| CADILLAC | ESCALADE | 2015-2020 |
| CADILLAC | SRX | 2013-2016 |
| CADILLAC | XT5 | 2017-2020 |
| CADILLAC | XTS | 2013-2019 |
| CHEVROLET | COLORADO | 2017-2020 |
| CHEVROLET | SUBURBAN | 2015-2020 |
| CHEVROLET | TAHOE | 2015-2020 |
| GMC | CANYON | 2017-2020 |
| GMC | YUKON | 2015-2020 |
SEOCONTENT-START
Bulletin No.: PIC6086G
Published date: 12/10/2020
Preliminary Information
PIC6086G Oily Substance on Windshield Leaking from Moisture Sensor
Models
| Brand: | Model: | Model Years: | VIN: | Engine: | Transmissions: | |
| from | to | |||||
| Buick |
Encore | 2013 – 2020 | All | All | All | All |
| Buick |
Envision | 2016 – 2020 | All | All | All | All |
| Cadillac |
ATS | 2013 – 2019 | All | All | All | All |
| Cadillac |
ATS-V | 2016 – 2019 | All | All | All | All |
| Cadillac |
CTS Sedan (Vin A) | 2014 – 2019 | All | All | All | All |
| Cadillac |
ELR | 2014 – 2017 | All | All | All | All |
| Cadillac |
Escalade | 2015 – 2020 | All | All | All | All |
| Cadillac |
SRX | 2013 – 2016 | All | All | All | All |
| Cadillac |
XT5 | 2017 – 2020 | All | All | All | All |
| Cadillac |
XTS | 2013 – 2020 | All | All | All | All |
| Chevrolet | Colorado | 2017 – 2020 | All | All | All | All |
| Chevrolet | Suburban | 2015 – 2020 | All | All | All | All |
| Chevrolet | Tahoe | 2015 – 2020 | All | All | All | All |
| GMC | Canyon | 2017 – 2020 | All | All | All | All |
| GMC | Yukon | 2015 – 2020 | All | All | All | All |
With Rain Sense (RPO CE1) (RPO CEC for SRX only)
Supersession Statement
This PI was superseded to add Models. Please discard copies of PIC6086F.
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition / Concern
Some customers may comment that an oily substance is found on the inside windshield surface and appears to be leaking from the rear view mirror area.
Recommendations / Instructions
The oil/fluid is from the gel pad of the moisture sensor, the oil/fluid can separate and leak due to heat loads. The sensor should only leak one time and leakage will not affect the performance of the sensor.
NOTE: Only 1 gram of oil is used in the sensor – so the leak will be minimal. As such, driver visibility will not be impacted.
Inspect the moisture sensor for being the source of the leak, If found to be leaking, carefully remove the moisture sensor by gently rocking the sensor in the bracket and pulling down with constant pressure.
IMPORTANT: Use care to avoid touching the gel of the moisture sensor. Using excessive force to remove may cause the gel to separate from the sensor. Any sensor that experiences gel separation should be replaced.
Clean the glass surface and sensor bracket with an Isopropanol Alcohol wipe until the surfaces are clean, then re-install the moisture sensor.
Test the moisture sensor by placing the ignition in the run position and rotating the wiper switch Intermittent (delay) band fully forward. Once the wipers wipe once, apply water to the windshield in the area of the moisture sensor with a spray bottle. After one or two sprays, the wipers should wipe.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.
| Labor Operation | Description | Labor Time |
| 2080528* | Remove Rain Sense Moisture Sensor And Clean Glass and Mounting Bracket | 0.5 hr. |
| * This is a unique labor operation for bulletin use only. This will not be published in the Labor Time Guide. | ||
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.
SEOCONTENT-END
NHTSA ID Number: 10114493
Manufacturer Communication Number: PIC6086
Summary
This Preliminary Information communication provides information to the technician about vehicles that may have an oily substance is found on the inside windshield surface and appears to be leaking from the rear view mirror area. Technician should inspect the moisture sensor for being the source of the leak, if found to be leaking, carefully remove the moisture sensor. Clean the glass surface and sensor bracket with an isopropanol alcohol wipe until the surfaces are clean, then re-install the moisture sensor.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIC6086
Date: Apr-2015
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NHTSA ID Number: 10078860
Manufacturer Communication Number: PIC-6086-A
Summary
THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES THE TECHNICIAN WITH STEPS TO RESOLVE THE ISSUE OF AN OILY SUBSTANCE THAT MAY BE FOUND ON THE INSIDE WINDSHIELD SURFACE, AND APPEARS TO BE LEAKING FROM THE REAR VIEW MIRROR AREA. TECHNICIAN WILL REMOVE THE MOISTURE SENSOR AND CLEAN THE GLASS AND MOUNTING BRACKET WITH ALCOHOL WIPE. IF THE GEL SEPARATES FROM THE SENSOR THE SENSOR WILL NEED TO BE REPLACED.
1 Associated Document
Service Bulletin Document
Bulletin No.: PIC6086A
Date: May-2016
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NHTSA ID Number: 10098441
Manufacturer Communication Number: PIC6086B
Summary
THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES THE TECHNICIAN WITH STEPS TO RESOLVE THE ISSUE OF AN OILY SUBSTANCE THAT MAY BE FOUND ON THE INSIDE WINDSHIELD SURFACE, AND APPEARS TO BE LEAKING FROM THE REAR VIEW MIRROR AREA. TECHNICIAN WILL REMOVE THE MOISTURE SENSOR AND CLEAN THE GLASS AND MOUNTING BRACKET WITH ALCOHOL WIPE. IF THE GEL SEPARATES FROM THE SENSOR THE SENSOR WILL NEED TO BE REPLACED.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIC6086B
Date: Sep-2016
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NHTSA ID Number: 10113408
Manufacturer Communication Number: PIC6086C
Summary
This Preliminary Information communication provides the technician with steps to resolve the issue of an oily substance that may be found on the inside windshield surface, and appears to be leaking from the rear view mirror area. Technician will remove the moisture sensor and clean the glass and mounting bracket with alcohol wipe. If the gel separates from the sensor the sensor will need to be replaced.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIC6086C
Published date: 02/8/2017
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NHTSA ID Number: 10114078
Manufacturer Communication Number: PIC6086D
Summary
This Preliminary Information communication provides the technician with steps to resolve the issue of an oily substance that may be found on the inside windshield surface, and appears to be leaking from the rear view mirror area. Technician will remove the moisture sensor and clean the glass and mounting bracket with alcohol wipe. If the gel separates from the sensor the sensor will need to be replaced.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIC6086D
Published date: 07/17/2017
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NHTSA ID Number: 10149057
Manufacturer Communication Number: PIC6086E
Summary
This Preliminary Information communication provides the technician with steps to resolve the issue of an oily substance that may be found on the inside windshield surface, and appears to be leaking from the rear view mirror area. Technician will remove the moisture sensor and clean the glass and mounting bracket with alcohol wipe. If the gel separates from the sensor the sensor will need to be replaced.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIC6086E
Published date: 10/29/2018
MC-10149057-9999.pdf 105.917KB
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NHTSA ID Number: 10164749
Manufacturer Communication Number: PIC6086F
Summary
This Preliminary Information communication provides the technician with steps to resolve the issue of an oily substance that may be found on the inside windshield surface, and appears to be leaking from the rear view mirror area. Technician will remove the moisture sensor and clean the glass and mounting bracket with alcohol wipe. If the gel separates from the sensor the sensor will need to be replaced.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIC6086F
Published date: 08/7/2019
MC-10164749-9999.pdf 104.859KB
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SEOCONTENT-START
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1 Associated Document
Manufacturer Communications
Bulletin No.: PIC6086G
Published date: 12/10/2020
MC-10185728-9999.pdf 105.144KB
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