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NHTSA ID Number: 10195149
Manufacturer Communication Number: 070089036J
Summary
This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
415 Affected Products
Vehicles
MAKE | MODEL | YEAR |
BUICK | CASCADA | 2016-2019 |
BUICK | ENCLAVE | 2014-2021 |
BUICK | ENCORE | 2014-2022 |
BUICK | ENCORE GX | 2020-2022 |
BUICK | ENVISION | 2016-2021 |
BUICK | LACROSSE | 2014-2019 |
BUICK | REGAL | 2014-2020 |
BUICK | VERANO | 2014-2017 |
CADILLAC | ATS | 2014-2019 |
CADILLAC | CT4 | 2020-2022 |
CADILLAC | CT5 | 2020-2022 |
CADILLAC | CT6 | 2016-2020 |
CADILLAC | CTS | 2014-2019 |
CADILLAC | CTS-V | 2014 |
CADILLAC | ELR | 2014-2017 |
CADILLAC | ESCALADE | 2014-2022 |
CADILLAC | ESCALADE ESV | 2014-2022 |
CADILLAC | SRX | 2014-2016 |
CADILLAC | XT4 | 2019-2022 |
CADILLAC | XT5 | 2017-2022 |
CADILLAC | XT6 | 2020-2022 |
CADILLAC | XTS | 2014-2019 |
CHEVROLET | 3500 | 2016, 2018-2020 |
CHEVROLET | 4500 | 2016-2020 |
CHEVROLET | 4500HD | 2017-2022 |
CHEVROLET | 4500XD | 2017-2022 |
CHEVROLET | 5500HD | 2017-2022 |
CHEVROLET | 5500XD | 2021-2022 |
CHEVROLET | 6500HD | 2019-2020 |
CHEVROLET | 6500XD | 2019-2020 |
CHEVROLET | 7500XD | 2022 |
CHEVROLET | AVEO | 2015-2018 |
CHEVROLET | BLAZER | 2019-2021 |
CHEVROLET | BOLT EV | 2017-2022 |
CHEVROLET | CAMARO | 2014-2022 |
CHEVROLET | CAPRICE | 2014-2017 |
CHEVROLET | CAPTIVA | 2014-2018 |
CHEVROLET | CHEYENNE | 2017 |
CHEVROLET | CITY EXPRESS | 2015-2017 |
CHEVROLET | COLORADO | 2015-2021 |
CHEVROLET | CORVETTE | 2014-2021 |
CHEVROLET | CRUZE | 2014-2019 |
CHEVROLET | EQUINOX | 2014-2022 |
CHEVROLET | EXPRESS | 2014-2022 |
CHEVROLET | IMPALA | 2014-2020 |
CHEVROLET | LOW CAB FORWARD 6500 | 2018 |
CHEVROLET | MALIBU | 2014-2022 |
CHEVROLET | N300 | 2015-2016, 2018 |
CHEVROLET | N300 MAX | 2017 |
CHEVROLET | ORLANDO | 2017 |
CHEVROLET | S10 | 2016-2018 |
CHEVROLET | SILVERADO 1500 | 2014, 2017-2021 |
CHEVROLET | SILVERADO 2500 | 2014-2022 |
CHEVROLET | SILVERADO 3500 | 2017, 2021-2022 |
CHEVROLET | SILVERADO 4500HD | 2019-2020, 2022 |
CHEVROLET | SILVERADO 5500HD | 2022 |
CHEVROLET | SILVERADO 6500HD | 2022 |
CHEVROLET | SONIC | 2014-2020 |
CHEVROLET | SPARK | 2014-2022 |
CHEVROLET | SPARK EV | 2014-2017 |
CHEVROLET | SS | 2014-2017 |
CHEVROLET | SUBURBAN | 2014-2022 |
CHEVROLET | TAHOE | 2014-2022 |
CHEVROLET | TRAILBLAZER | 2017-2022 |
CHEVROLET | TRAVERSE | 2014-2022 |
CHEVROLET | TRAX | 2015-2022 |
CHEVROLET | VOLT | 2014-2019 |
GMC | ACADIA | 2014-2022 |
GMC | CANYON | 2015-2022 |
GMC | HUMMER EV | 2022 |
GMC | SAVANA | 2014-2021 |
GMC | SIERRA 1500 | 2014, 2019-2022 |
GMC | SIERRA 2500 | 2014-2022 |
GMC | SIERRA 3500 | 2022 |
GMC | SIERRA DENALI | 2015-2019 |
GMC | TERRAIN | 2014-2022 |
GMC | YUKON | 2014-2022 |
GMC | YUKON XL | 2014-2022 |
1 Associated Document
Manufacturer Communications
Bulletin No.: 07-00-89-036J
Date: April, 2021
https://www.nhtsa.gov/recalls?nhtsaId=10195149
MC-10195149-9999.pdf 616.467KB
NHTSA ID Number: 10139211
Manufacturer Communication Number: 070089036I
Summary
This informational bulletin provides information to dealership personnel on enhancing field product reports with digital pictures.
1 Associated Document
Manufacturer Communications
Bulletin No.: 07-00-89-036I
Date: December, 2017
https://www.nhtsa.gov/recalls?nhtsaId=10139211
MC-10139211-9999.pdf 3066.456KB
NHTSA ID Number: 10150628
Manufacturer Communication Number: 07-00-89-036G
Summary
This informational bulletin ask the dealers for digital pictures to better enhance field reports only.
1 Associated Document
Manufacturer Communications
Bulletin No.: 07-00-89-036G
Date: September, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10150628
MC-10150628-9999.pdf 1656.325KB
NHTSA ID Number: 10142211
Manufacturer Communication Number: 07-00-89-036G
Summary
This informational bulletin ask the dealers for digital pictures to better enhance field reports only.
1 Associated Document
Manufacturer Communications
Bulletin No.: 07-00-89-036G
Date: September, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10142211
MC-10142211-9999.pdf 1656.325KB
NHTSA ID Number: 10137790
Manufacturer Communication Number: 07-00-89-036G
Summary
This informational bulletin ask the dealers for digital pictures to better enhance field reports only.
1 Associated Document
Manufacturer Communications
Bulletin No.: 07-00-89-036G
Date: September, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10137790
MC-10137790-9999.pdf 1656.325KB
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
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- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 2024 Best Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed function you can find. With the clear step by step instruction, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor live data, airbag circuits and cable connectors monitor, module activation and etc. It's an total game-changer in resolving ABS SRS issues.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & Supplemental Restraint System, and also performs daily required resetting services which same priced scanners cannot do. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset and EPB service functions. this car scanner will help the part to operate normally after the faults repaired.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
- 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. We are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
- 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. When the traction light is constantly on, the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
- 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
- 【alternator Test】The Innova 6100P scanner is perfect for assessing the performance of the alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
- 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- 【Wifi Upgrade】- After you receive our products, for better product experience as well as car diagnositic, please connect to wifi/phone hotspot and accept or take the initiative to update APP operating system and car brand diagnostic software.
- 【Professional 6 System Diagnosis】- This OBD2 scanner has the most commonly system: ABS, SRS, Transmission, Engine, BCM and TPMS, which offers solution to pinpoint troubles of your cars.
- 【7 Most Useful Reset Services】- The car scanner can provides 7 hot maintenance reset: Oil EPB SAS ETS TPMS ABS DF. These powerful reset functions will make your car safer and more reliable.
- 【5" Large HD Touchscreen】- This car diagnostic scanner is equipped with a 5" color HD touchscreen: Compared with other screens, the displayed data and charts will be clearer.
- 【4 in 1 Live Data Display】- The car scanner tool shows live data of each control module by text or graphs, up to 4 parameters can be displayed at the same time. Test reports are easy to share and print.
Last update on 2024-04-08 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Service Bulletin Bulletin No.: 07-00-89-036J
Date: April, 2021
INFORMATION
Subject: Enhancing Field Product Reports with Digital Pictures
Models: 2022 and Prior GM Passenger Cars and Trucks
Attention: Dealers play a key role in reporting product issues through the Field Product
Reporting process (refer to the latest version of Corporate Bulletin Number 02-00-89-002 (U.S) or 10-00-89-006 (Canada)). In many cases, photographs can better illustrate an issue or provide additional detail than just the product report alone. This bulletin is designed to assist you in providing digital pictures in a Field Product Report. This bulletin also applies to any of the above models that may be Export from North America vehicles.
This bulletin has been revised to add the 2019–2022 Model Years and update Canadian dealer information in first Important statement. Please discard Corporate Bulletin Number 07-00-89-036I.
Important: This bulletin contains information specific to the Field Product Reporting process for U.S. dealers.
Dealers in Canada should continue to utilize electronic Product Information Report (PIR) form available in GM GlobalConnect or, preferably, the new Certified Service Mobile Tool App (CSMT) when submitting PIRs and when appropriate attach digital picture and sound files (refer to the latest version of Corporate Bulletin Number 10-00-89-006*). Export dealers should submit Field Product Reports as per their regional guidelines.
*In order to provide good quality photos, Canadian dealers are encouraged to review the sections within this bulletin titled “Some Quick Tips For Taking Quality Photos – Quickly!”, “How to Properly Light a Picture” and “Pictures of Parts Off the Vehicle”, which provide additional tips for quality photos.
Asking for YOUR Help!
To help better understand product concerns, we are asking dealers to include a digital photo (when appropriate) anytime you submit a Field Product Report. By using the e-mail Field Product Reporting Process and attaching a digital photo, YOU can help GM identify and solve concerns quicker. For concerns such as mis-routed wiring and hoses, paint blemishes, window glass issues, component cracks/fractures or misaligned components, “a picture is worth a thousand words.”
What are the Guidelines for Photos?
Attached Digital Images should be in .jpg (jpeg) format.
The maximum allowable total size for the e-mailed Field Product Report is 5MB. E-mails over this limit will be returned as “undeliverable”. While you should always strive for the highest resolution pictures available, the 3 Megapixel setting (available on most cameras) will be sufficient to show the required level of detail. At this setting you should be able to safely attach up to 5 photos to the Product Report.
Tip: If you have a product concern that cannot be captured in a photo, but could be illustrated by a sound or video clip you may be able to attach this type of file. The most common styles are .avi, .wma,
and .wmv files. If you have this capability and a video is the best way to capture the issue, you may send these files with the FPR, being sure to observe the 5MB total file size limit. Please note: Some camera software has the ability to compress these files for emails. If you are an advanced user, and have this option, please compress the file prior to sending.
Taking a variety of pictures at different distances is usually preferred to just one angle. This allows both a reference photo to show location on the vehicle and additional close-ups for detail.
Please do not add any text to the photographs. This both dramatically increases the file size, and also renders the photo useless to GM Service if the need arises to publish the provided photo.
Page 2 April, 2021 Bulletin No.: 07-00-89-036J
Where to Send?
Important: Canadian dealers should refer to latest version of Corporate Bulletin Number 10-00-89-006.
Export dealers should submit Field Product Reports as per their regional guidelines.
For U.S. Dealers, Product Reports with digital photos should be e-mailed to
electronicproductreport@gm.com. The product report form is available through GlobalConnect on the Service Workbench, under “Service Forms.”
Some Quick Tips For Taking Quality
Photos – Quickly!
When illustrating a concern, it is vital that the pictures you provide are sharp enough for the viewer to understand the issue. Most current digital cameras can produce very detailed photographs if you observe these easy tips.
Use the Macro (Flower) Setting for Close-Ups Any picture taken closer than about 2 ft. will be blurry unless you activate the Macro focus on the camera.
This setting is shown as a flower, a magnifying glass, a magnifying glass over a flower, or the word MACRO on most cameras.
Hold the Camera Steady
If necessary brace yourself against a wall or some other sturdy object. Press the shutter button gently so you do not jerk the camera, as even small movements will blur the picture. If available, use a tripod or a stationary surface.
Try a Shot With the Flash, and One Without Sometimes you may get a better picture with the flash on, and sometimes it may wash out the picture. The only way to know is to try one picture each way.
Focus on Your Subject
Most digital cameras focus on the center of the image when the shutter button is pressed half-way down. If you need to photograph something that is not dead center, point the camera at that item, and press the shutter button half-way down. Re-frame the picture while continuing to hold the shutter button, then finish by pressing the shutter all the way down.
Multiple Pictures
In most cases, it may be required to take multiple clear pictures of the area of concern. Different angles of the area may also help when submitting the photos.
Correct Poor Lighting Conditions
Poor lighting conditions result in poor quality photos for the following reasons:
• Dim lighting results in the camera needing to keep the shutter open for a longer period of time. This makes it very difficult to hold the camera steady enough for a sharp picture.
• The cameras auto-focus system relies on the contrast between surfaces in order to focus. When lighting is poor and the subject appears uniformly dark, the camera will not be able to properly focus and return a blurry picture.
• Using flash may help, however some cameras may still not be able to properly focus even with the flash on. The camera focuses in the dark prior to the flash going off and still returns a blurry image.
• For close-ups in dim lighting, a flash may wash out the image.
Picture of Parts On the Vehicle
It may be required to take a picture of the part on the vehicle. Some pictures have been taken too close to the part to validate if that was the area of concern.
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Bulletin No.: 07-00-89-036J April, 2021 Page 3
• Here is an example picture of the part taken from a distance. The location of the part is then circled and then a close-up picture of the part has been taken.
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• In this example, a close-up picture was taken of the O2 sensor without noting the location and concern.
4903252
• In this photo, the O2 sensor wiring pigtail harness was called out along with which sensor was the concern.
4903255
• A close-up of the sensor was then taken and the area of concern was noted with an arrow. In this example, it was found that the Heated Oxygen Sensor 1 pigtail had a severed wire.
How to Properly Light a Picture
Here are a few examples of low light photography and ultimately how to avoid these common problems. The subject is the Power Steering Electrical Connector at the vehicle steering rack.
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• In this example, the picture was taken without any additional light source. The camera could not properly focus and the photo is dark
(under-exposed).
Page 4 April, 2021 Bulletin No.: 07-00-89-036J
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• The same photo is attempted by turning on the flash. Most of the detail is lost due to the flash washing out the picture (over-exposed). This time the focus is better due to the flash allowing the camera to automatically select a very small aperture setting for the lens (Increased Depth-of Field).
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• In this picture an additional (shop light) light source is used, but it is too far in front of the camera. Anytime additional light is supplied to the back side of your subject or in front of the lens, the camera will try to properly expose the light source leaving your actual subject too dim (under-exposed).
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• Here is a properly focused and exposed picture.
This picture was taken with no flash, and the same shop light held behind and slightly to the side of the camera. Holding the light source to provide a degree of side lighting on the subject will dramatically increase the level of detail in the picture. This technique is very useful for showing casting concerns or other issues where showing surface texture is vital.
Pictures of Parts Off the Vehicle
You might assume parts already removed from a vehicle would be much easier to photograph. This can certainly be true, but watch out for improper backgrounds. It is always preferred to have a plain non-distracting background. You should use medium colored backgrounds to ensure proper exposures.
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Bulletin No.: 07-00-89-036J April, 2021 Page 5
Here is a picture of an electronic steering column lock.
This first picture shows how the camera exposes the light colored part when placed on a white background.
Even though plenty of light was available, all the detail is lost due to overexposure.
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When a medium colored background is used, the camera properly exposes the picture. Dark colored parts should be photographed on slightly lighter colored backgrounds to provide good contrast.
Please refer to the user guide that came with your camera for additional hints and detailed instructions on advanced features.
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