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NHTSA ID Number: 10195127
Manufacturer Communication Number: 020089002T
Summary
This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. Dealers Only).
862 Affected Products
Vehicles
MAKE | MODEL | YEAR |
BUICK | CASCADA | 2016-2019 |
BUICK | CENTURY | 2005 |
BUICK | ENCLAVE | 2008-2021 |
BUICK | ENCORE | 2013-2021 |
BUICK | ENCORE GX | 2020-2021 |
BUICK | ENVISION | 2016-2021 |
BUICK | LACROSSE | 2005-2019 |
BUICK | LESABRE | 2005-2006 |
BUICK | LUCERNE | 2006-2012 |
BUICK | PARK AVENUE | 2005 |
BUICK | RAINIER | 2005-2007 |
BUICK | REGAL | 2005, 2011-2020 |
BUICK | RENDEZVOUS | 2005-2007 |
BUICK | TERRAZA | 2005-2008 |
BUICK | VERANO | 2012-2017 |
CADILLAC | ATS | 2013-2019 |
CADILLAC | CT4 | 2020-2021 |
CADILLAC | CT5 | 2020-2021 |
CADILLAC | CT6 | 2016-2020 |
CADILLAC | CTS | 2005-2019 |
CADILLAC | CTS-V | 2014 |
CADILLAC | DEVILLE | 2005 |
CADILLAC | DTS | 2006-2011 |
CADILLAC | ELR | 2014-2017 |
CADILLAC | ESCALADE | 2005-2021 |
CADILLAC | ESCALADE ESV | 2005-2021 |
CADILLAC | ESCALADE EXT | 2007-2013 |
CADILLAC | ESCALADE EXT 1500 | 2005-2006 |
CADILLAC | SRX | 2005-2016 |
CADILLAC | STS | 2005-2011 |
CADILLAC | XLR | 2005-2009 |
CADILLAC | XT4 | 2019-2021 |
CADILLAC | XT5 | 2017-2021 |
CADILLAC | XT6 | 2020-2021 |
CADILLAC | XTS | 2013-2019 |
CHEVROLET | 3500 | 2016, 2018-2020 |
CHEVROLET | 4500HD | 2017-2020 |
CHEVROLET | 4500XD | 2021 |
CHEVROLET | 5500HD | 2017-2020 |
CHEVROLET | ASTRO | 2005 |
CHEVROLET | AVALANCHE | 2007-2013 |
CHEVROLET | AVALANCHE 1500 | 2005-2006 |
CHEVROLET | AVALANCHE 2500 | 2005-2006 |
CHEVROLET | AVEO | 2005-2006, 2009-2012, 2016, 2018 |
CHEVROLET | BLAZER | 2005, 2019-2021 |
CHEVROLET | BOLT EV | 2017-2021 |
CHEVROLET | C SERIES | 2005-2009 |
CHEVROLET | CAMARO | 2010-2021 |
CHEVROLET | CAPRICE | 2011-2017 |
CHEVROLET | CAPTIVA | 2013-2017 |
CHEVROLET | CAPTIVA SPORT | 2009, 2011-2012 |
CHEVROLET | CAVALIER | 2005 |
CHEVROLET | CHEYENNE | 2017 |
CHEVROLET | CITY EXPRESS | 2015-2017 |
CHEVROLET | CLASSIC | 2005-2006 |
CHEVROLET | COBALT | 2005-2010 |
CHEVROLET | COLORADO | 2005-2012, 2015-2021 |
CHEVROLET | CORVETTE | 2005-2021 |
CHEVROLET | CRUZE | 2011-2019 |
CHEVROLET | EPICA | 2005 |
CHEVROLET | EQUINOX | 2005-2021 |
CHEVROLET | EXPRESS | 2005-2021 |
CHEVROLET | G VAN BUS | 2005-2006 |
CHEVROLET | HHR | 2006-2011 |
CHEVROLET | IMPALA | 2005-2020 |
CHEVROLET | LOW CAB FORWARD 6500 | 2018 |
CHEVROLET | MALIBU | 2005-2021 |
CHEVROLET | MONTE CARLO | 2005-2007 |
CHEVROLET | N300 | 2014, 2016 |
CHEVROLET | N300 MAX | 2017 |
CHEVROLET | OPTRA | 2005-2006 |
CHEVROLET | ORLANDO | 2017 |
CHEVROLET | S10 | 2016-2017 |
CHEVROLET | SILVERADO 1500 | 2006-2014, 2017-2021 |
CHEVROLET | SILVERADO 1500 HD | 2005 |
CHEVROLET | SILVERADO 2500 | 2005-2021 |
CHEVROLET | SILVERADO 3500 | 2017, 2021 |
CHEVROLET | SILVERADO 4500HD | 2019-2021 |
CHEVROLET | SILVERADO 5500HD | 2021 |
CHEVROLET | SILVERADO 6500HD | 2019-2021 |
CHEVROLET | SONIC | 2012-2020 |
CHEVROLET | SPARK | 2013-2021 |
CHEVROLET | SPARK EV | 2014-2017 |
CHEVROLET | SS | 2014-2017 |
CHEVROLET | SSR | 2005-2006 |
CHEVROLET | SUBURBAN | 2005-2021 |
CHEVROLET | T SERIES | 2005-2006, 2009-2010 |
CHEVROLET | TAHOE | 2005-2021 |
CHEVROLET | TRAILBLAZER | 2005-2009, 2021 |
CHEVROLET | TRAVERSE | 2009-2021 |
CHEVROLET | TRAX | 2013-2021 |
CHEVROLET | UPLANDER | 2005-2009 |
CHEVROLET | VENTURE | 2005 |
CHEVROLET | VOLT | 2011-2019 |
CHEVROLET | W-SERIES | 2005-2010 |
GMC | ACADIA | 2007-2021 |
GMC | C SERIES | 2005-2009 |
GMC | CANYON | 2005-2012, 2015-2021 |
GMC | ENVOY | 2005-2009 |
GMC | ENVOY XL | 2006 |
GMC | ENVOY XUV | 2005 |
GMC | G VAN BUS | 2010 |
GMC | JIMMY CLASSIC | 2005 |
GMC | SAFARI | 2005 |
GMC | SAVANA | 2005-2021 |
GMC | SIERRA 1500 | 2014, 2019-2021 |
GMC | SIERRA 2500 | 2007-2021 |
GMC | SIERRA DENALI | 2007-2013, 2015-2019 |
GMC | TERRAIN | 2010-2021 |
GMC | TOPKICK | 2005-2010 |
GMC | W-SERIES | 2005-2010 |
GMC | YUKON | 2005-2021 |
GMC | YUKON DENALI | 2005-2013 |
GMC | YUKON DENALI XL | 2005-2013 |
GMC | YUKON XL | 2005-2021 |
HUMMER | H2 | 2005-2010 |
HUMMER | H3 | 2006-2010 |
PONTIAC | AZTEK | 2005 |
PONTIAC | BONNEVILLE | 2005 |
PONTIAC | G3 | 2008-2010 |
PONTIAC | G5 | 2007-2010 |
PONTIAC | G6 | 2005-2010 |
PONTIAC | G8 | 2008-2010 |
PONTIAC | GRAND AM | 2005 |
PONTIAC | GRAND PRIX | 2005-2008 |
PONTIAC | GTO | 2005-2007 |
PONTIAC | MONTANA | 2005-2009 |
PONTIAC | PURSUIT | 2005-2009 |
PONTIAC | SOLSTICE | 2006-2010 |
PONTIAC | SUNFIRE | 2005 |
PONTIAC | TORRENT | 2006-2009 |
PONTIAC | VIBE | 2005-2010 |
SAAB | 9-3 | 2006-2008, 2010-2011 |
SAAB | 9-5 | 2006-2008, 2010 |
SAAB | 9-7X | 2005-2009 |
SATURN | ASTRA | 2008, 2010 |
SATURN | AURA | 2007-2010 |
SATURN | ION | 2005-2007 |
SATURN | L200 | 2005 |
SATURN | L300 | 2005 |
SATURN | OUTLOOK | 2007-2010 |
SATURN | RELAY | 2005-2008 |
SATURN | SKY | 2007-2010 |
SATURN | VUE | 2005-2010 |
1 Associated Document
Manufacturer Communications
Bulletin No.: 02-00-89-002T
Date: April, 2021
https://www.nhtsa.gov/recalls?nhtsaId=10195127
MC-10195127-9999.pdf 395.493KB
NHTSA ID Number: 10174299
Manufacturer Communication Number: 020089002S
Summary
This informational bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. Dealers Only).
1 Associated Document
Manufacturer Communications
Bulletin No.: 02-00-89-002S
Date: March, 2020
https://www.nhtsa.gov/recalls?nhtsaId=10174299
MC-10174299-9999.pdf 643.703KB
NHTSA ID Number: 10116585
Manufacturer Communication Number: 02-00-89-002Q
Summary
This informational bulletin provides information for dealers/technicians on when and how to submit a field product report.
1 Associated Document
Manufacturer Communications
Bulletin No.: 02-00-89-002Q
Date: Feb-2017
https://www.nhtsa.gov/recalls?nhtsaId=10116585
MC-10116585-9999.pdf 186.891KB
NHTSA ID Number: 10111741
Manufacturer Communication Number: 02-00-89-002P
Summary
This informational bulletin provides information for dealers/technicians on when and how to submit a field product report.
1 Associated Document
Manufacturer Communications
Bulletin No.: 02-00-89-002P
Date: Dec-2016
https://www.nhtsa.gov/recalls?nhtsaId=10111741
MC-10111741-9999.pdf 186.377KB
NHTSA ID Number: 10113701
Manufacturer Communication Number: 02-00-89-002O
Summary
This informational bulletin provides information for dealers/technicians on when and how to submit a Field Product Report (FPR) (U.S. Dealers Only).
1 Associated Document
Manufacturer Communications
Bulletin No.: 02-00-89-002O
Date: Jun-2015
https://www.nhtsa.gov/recalls?nhtsaId=10113701
MC-10113701-9999.pdf 186.421KB
NHTSA ID Number: 10150626
Manufacturer Communication Number: 02-00-89-002N
Summary
This informational bulletin provides additional information to the technicians and how to submit a field product report.
1 Associated Document
Manufacturer Communications
Bulletin No.: 02-00-89-002N
Date: September, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10150626
MC-10150626-9999.pdf 1026.24KB
NHTSA ID Number: 10142207
Manufacturer Communication Number: 02-00-89-002N
Summary
This informational bulletin provides additional information to the technicians and how to submit a field product report.
1 Associated Document
Manufacturer Communications
Bulletin No.: 02-00-89-002N
Date: September, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10142207
MC-10142207-9999.pdf 1026.24KB
NHTSA ID Number: 10137786
Manufacturer Communication Number: 02-00-89-002N
Summary
This informational bulletin provides additional information to the technicians and how to submit a field product report.
1 Associated Document
Manufacturer Communications
Bulletin No.: 02-00-89-002N
Date: September, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10137786
MC-10137786-9999.pdf 1026.24KB
NHTSA ID Number: 10140365
Manufacturer Communication Number: 02-00-89-002M
Summary
This informational bulletin provides additional information to the technicians and how to submit a field product report.
1 Associated Document
Manufacturer Communications
Bulletin No.: 02-00-89-002M
Date: July, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10140365
MC-10140365-9999.pdf 1026.329KB
NHTSA ID Number: 10138580
Manufacturer Communication Number: 02-00-89-002M
Summary
This informational bulletin provides additional information to the technicians and how to submit a field product report.
1 Associated Document
Manufacturer Communications
Bulletin No.: 02-00-89-002M
Date: July, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10138580
MC-10138580-9999.pdf 1026.329KB
NHTSA ID Number: 10137830
Manufacturer Communication Number: 02-00-89-002M
Summary
This informational bulletin provides additional information to the technicians and how to submit a field product report.
1 Associated Document
Manufacturer Communications
Bulletin No.: 02-00-89-002M
Date: July, 2014
https://www.nhtsa.gov/recalls?nhtsaId=10137830
MC-10137830-9999.pdf 1026.329KB
- 【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
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- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
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- 2024 Top Choice for ABS Bleeder Scan Tool - Is the brake pedal always slowly sinking down or becoming loose? This ABS brake bleeding scan tool will cycle the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with ABS auto bleed. By following the instruction step by step, even a beginner can navigate through easily. Coverage check before purchasing via FOXWELL official site: Support- Diagnostic Coverage List. Tip: It won’t work on vehicles lacking an auto bleed function.
- More Than a Entry Level OBD2 Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD-II diagnostics to the next level by customizing functions for ABS and SRS system. This SRS and ABS scanner provides in-depth insights on error code diagnosis, wheel speed sensor, airbag circuits, cable connectors monitor, etc... Note: This scanner DOES NOT work on Airbag crash data/programming issues.
- No More Higher End Service than You Need - One NT630 Plus is enough! This obd2 scanner with ABS and SRS takes in-depth diagnosis on Anti-Lock Brake System & SRS/Airbag, and also performs Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset daily reset services. These issues will be restored after the car faults repaired. Note: Some classic vehicles without the electronic control system can not support the reset service.
- Also can Work like NT301 - The NT630 Plus ABS code reader can connect to the OBD-II port directly. It will diagnose all OBD-II modules instantly, displays the live data, locates bad sensors and indicate I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Higher-level Services wih Lower Cost - Cost less to own a ABS SRS Bidirectional Scan Tool that is not found on similar code readers & scan tools. This car diagnostic scanner allows you to test all potential car faults in the ABS/Airbag system, with functions returning to normal once you exit the program. Please note, that only ABS/SRS modules are supported.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
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- 🔥【Easy to use and friendly】+【Faster diagnostic speed】 FOXWELL NT604 is the 2024 newest enhanced 4 system code reader, which is capable of reading/clearing fault codes, retrieving vehicle information and displaying 4-in-1 live data stream. You will easily find what's wrong with your car to avoid expensive trip to dealership. At the same time, this car scanner will directly tell you what the corresponding code means, avoiding the hassle of searching for information.
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- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner with SD card only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only, but not for Mac and ios system. 📧Any concerns, pls feel free to 𝙚-𝙢𝙖𝙞𝙡 us via 𝙖𝙢𝙖𝙯𝙤𝙣 @ 𝙖𝙣𝙘𝙚𝙡𝙩𝙚𝙘𝙝. 𝙘𝙤𝙢.
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- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 obd2 scanner with abs and srs is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
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- The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN). Please send your vehicle information to our 💌amazon@anceltech.com💌 to check compatibility.
- For Volkswagen (VAG) vehicles diagnostics, the device can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad and throttle position adaption.
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- The VD500 diagnostic offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics.
- With English and German as display languages, this diagnostic scan tool provides life-time free software updates to fix the latest bugs or add new parameters. Simply download the software from the official website, then follow on-screen instructions to install it.
- ABS/SRS OBD2 Scanner > Enjoy this ABS SRS OBD2 code reader to reveal exact issues underlying in your brake, airbag, and engine systems, test individual ABS/SRS sensors, valves, or solenoids to quickly locate malfunctions (compatible with GM, Nissan, Fiat, Benz, Volvo, Land Rover, BMW, USA Ford, please reach us for details.), making sure critical safety systems work in perfect harmony together against accidents to be safe than sorry. NOTE: Only support upgrade on windows.
- 3 Most Needed Service Functions > This TOPDON OBD2 scanner guides you through step by step procedures to reset oil service light and programmed mileage intervals for engine efficiency (Oil Reset); to calibrate steering wheel position for vehicle’s traveling in a straight line (SAS Reset); to clear the original low battery fault information against coming battery failures or damage (BMS Reset); saving your needless visits to mechanics. NOTE: Not suitable for all models, please reach us for compatibility.
- Full OBD2 Diagnostics > Say goodbye to the hassle of manual check-ups via this srs bi-directional code reader. Quickly correct Check Engine Light warning on most OBD2/CAN compatible vehicles. Easily access to your smog status with one simple click I/M Readiness; and being filled with features for live data readings, freeze frame data, plus EVAP system, onboard monitor test means this scan tool checks all daily car care boxes.
- Work Easier > Red-Yellow-Green LEDs in this OBD2 diagnostic scanner TOPDON Arilink600 quickly show the overall DTC status without toggling through menu selections. HELP hotkey takes you directly to detailed descriptions/tips. Read/Erase DTC, I/M readiness shortcuts are added for optimized operation, along with DTC Lookup library for interpreting codes, designing the SRS OBD2 reader diagnostic tool a pleasure to use right out of the package even for beginners.
- Helpful Service > Get instant, free lifetime access to the most recent updates to add new car models and troubleshooting bugs making the OBD2 scanner TOPDON AL600 a long-term investment for any home mechanics. The extended 1 years of quality assurance sweetens the worry-free deal even further. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP. NOTE: Only support upgrade on windows.
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Service Bulletin Bulletin No.: 02-00-89-002T Date: April, 2021 INFORMATION Subject: Information for Dealers/Technicians on When and How to Submit a Field Product Report (FPR) (U.S. Dealers Only) Models: 2021 and Prior GM Passenger Cars and Trucks (including Medium Duty) Attention: Canadian dealers should refer to the latest version of Corporate Bulletin Number 10-00-89-006. This bulletin has been revised to add the 2021 Model Year. Please discard Corporate Bulletin Number 02-00-89-002S. Note: Please remember that Low Cab Forward trucks should also have Field product reports submitted as any other GM product. Please pass this along to your MD service facility and MD service team. Dealers/Technicians play a key role in reporting product issues via Field Product Reporting. The timeliness and detailed information in these reports proves to be are extremely important to the product problem resolution process. This bulletin will offer information on when and how to submit a Field Product Report. Submitting a Product Report Field Product Reports are an important tool that help us collectively identify and quickly address emerging issues on our vehicles, particularly during the launch of new programs. The Critical Product Concerns are; Safety, no start, and walk-home conditions. A good rule of thumb when considering when to submit a report is whether it meets the “Critical Points” below: Critical Timing: Safety Concern; Vehicle in dealership; Concerning plant build condition. Critical Information: Safety concerns, vehicle currently at dealership with issue present, assembly plant build issues. In addition to the examples of critical conditions noted above, field product reports can also be helpful for communicating: • Wire harness routing causing damage (Critical information communicated with photos) • Emerging conditions that have required repetitive repairs with no apparent service bulletin or PI (Critical Product Concern) • Significant issues not typically submitted as a warranty claim (Critical Product Concern or Critical Information) • Vehicle operating normally but condition unacceptable to the customer • Critical issues found during PDI or with GM Accessories Service Information (SI) Feedback, not Field Product Reports, should be submitted for the following: • Issues with Service Information (SI) repair information • Issues with the Technical Service or Preliminary Information Bulletin • Issues with the Labor Time Guide Important: Be clear, accurate, professional and as descriptive as necessary to help others fully understand the issue. Process of Submitting Product Report Note: There are two ways to submit a product report, by E-mail to electronicproductreport@gm.com or with a mobile app. You will receive a confirmation E-mail when your report is received regardless of which method you chose. The reply will come to the E-mail address that sent the report and if a preferred E-mail is listed in the report, to that E-mail also. Page 2 April, 2021 Bulletin No.: 02-00-89-002T Using the E-mail form to submit a Field Product Report Steps to complete Field Product Report: 1. Dealership employee sees an issue with a GM product and would like to submit a Product Report. 2. Fill out the form located on GM Global Connect — Service Workbench — Service Forms. 3. E-mail the form to electronicproductreport@gm.com. Include any photos, videos or sound files. 4. For photo advice, please refer to the latest version of Corporate Bulletin Number 07-00-89-036. Field Product Report – Form (U.S.) Field product reports should be e-mailed with following information. The form is also available on the GlobalConnect, Service Tab, Service Forms page. Field Product Report VIN (All 17 Digits) Mileage: Condition: Cause: Correction: Dealer BAC Code: Dealer Name: Dealer Address: Dealer Contact Name: Dealer E-mail Address: Repair Order Number: If Available — TAC Case#: If Available — Part Number: Digital Photos Available: ______ Yes ______ No Parts Available: ______ Yes ______ No E-mail All Product Reports to: electronicproductreport@gm.com ** Include Photos, Videos or Sound if Applicable ** It is recommended that dealers make copies of the form above and supply all the information before submitting the report. Bulletin No.: 02-00-89-002T April, 2021 Page 3 Using the Mobile Phone app to submit a Field Product Report GM has updated the Field Product Reporting app, and it is now part of the “Certified Service Mobile Toolbox” (CSMT). The CSMT app includes both the FPR app and the PRA (Pre-Repair Authorization). The training for the PRA is separate. The ICON has changed. This is the old icon: 5150368 This is the new icon: 5150371 If you already have the existing FPR app loaded on your phone, you will only need to upgrade the app. The icon will change to CSMT. If you do not have the app currently loaded on your phone, you will have to download it from the play store for your phone. The old version will continue to work until you can upgrade. If you need to install the CSMTapp it is free and available for use on Apple® iPhones using iOS 10 or higher and Android™ operating devices using version 5 or higher. Depending on your phone and software version on your phone, the screens may look a little different. Although optimized for phone use, the app can be used on tablets as well. The new app can be found and downloaded from the Google Play™ Store (Android) and App Store (Apple). Please note that with the large variety of phones and operating systems, not all functionality will appear/operate the same on all devices. To Load the new CSMT app: 1. You must have an E-mail application on your phone. 2. You can find the application in the Play Store for Android phones and in the Apple App Store for Apple phones. 3. Download and install the CSMT app on your device. Page 4 April, 2021 Bulletin No.: 02-00-89-002T 4. When you first load the CSMT app, you will be asked to fill in your profile. 5150375 5. The Profile has more boxes for entries than may fit on most screens at one time. You may have to scroll or use the NEXT button to see all the boxes. 6. The E-mail address in the E-mail* field will show in the body of the report you submit. The E-mail in the Optional E-mail box will be in the CC field when you submit the report. The report will be sent from the E-mail application you have installed on your phone. If you have more than one E-mail app installed on your phone, you will be asked to select which app to use while you are submitting the report. 7. After you enter and save your Profile, you can open the FPR app. Although the FPR app has been updated and included in the CSMT app, the process to submit the report remains much the same. The screen prints that follow are from and Android phone, but the screens on an Apple phone are similar. Steps to submit a Field Product Report via the CSMT: 1. You see an issue with a GM product and would like to submit a Product Report. 2. Open the CSMT application and log in using their Global Connect ID and password. 3. Select the FPR app. 4. Enter the last 8 digits of VIN (or full VIN or scan), Odometer, and Condition (as mandatory fields). 5. VIN confirmation and/or lookup from last 8 will occur on final step prior to submission of report. 6. Enter additional information (Cause, Correction, RO #, TAC Case #, Part #). 7. Add photo(s) and/or a video to help describe the issue. 8. Tap NEXT to see your data in the “FPR FORM REVIEW.” 9. Tap next to see the data in the E-mail screen. 10. Tap the SEND icon or Command. 11. You will see a confirmation of successful submission. PRODUCT REPORT can include these fields: • VIN (last 8 lookup or full VIN – mandatory) • Odometer (numbers – mandatory) • Condition (text field – mandatory) • Cause (text field) • Correction (text field) • Job Card # (text field) • TAC Case # (text field) • Part # (text field) • Photo (max number = 6) • Video (max duration = 30 Seconds) • Review/E-mail (send to E-mail with confirmation; potentially also copy sender’s E-mail) • Clear (clear current Product Report with confirmation) Even though we are providing a new method to submit field product reports, they can still be submitted electronically via E-mail. Bulletin No.: 02-00-89-002T April, 2021 Page 5 Using the New Field Product Report app 1. Open the CSMT app. If you do not see the screen below, tap the menu icon at the top left. 5150372 2. Select the FPR app. 3. You are now ready to begin entering your report. You can enter the full VIN, the last 8 of the VIN or scan the sticker on the B Pillar. The system will validate the VIN when you leave this screen. If you entered the last 8 and there is more than 1 VIN that matches the last 8, the app will have you choose which VIN you want. When you tap in any of the boxes, a keyboard will appear. To scroll, tap outside of the boxes. 5150383 If you want to scan the QR code on the B pillar, press the Scan button. Scan the label on the bottom of the B Pillar. Position the camera so the QR code fills the box shown on the screen. Lighting and glare may make it difficult to scan. Page 6 April, 2021 Bulletin No.: 02-00-89-002T 5150379 If you have difficulties scanning, please type in the VIN. Only the last 8 of the VIN is required. 5150388 Scroll down until you have filled in all the boxes. Bulletin No.: 02-00-89-002T April, 2021 Page 7 5150389 • Fields highlighted on the app with a red asterisk are required. When you get to the bottom, you will see the camera icon. If a part is involved, click the camera icon to take pictures and/or a video. Please manage the lighting and the glare to get the clearest pictures. 5150390 When you tap on the camera, you will see a gallery screen with the option to take picture and videos. You can take up to 6 photos and up to 30 seconds of video (includes audio). Page 8 April, 2021 Bulletin No.: 02-00-89-002T 5150392 You will be asked to approve each picture or video. Select OK to approve the picture or video. Select Retry to retake the photo or video. 5150394 All the pictures approved show in the gallery. Bulletin No.: 02-00-89-002T April, 2021 Page 9 5150397 Tap the < button to return to the report screen. You cannot import or export the pictures from the app. When you have completed taking your pictures and/or video, the camera will display how many are attached. Tap the NEXT button to return to the FPR Form. 5150398 You can now preview your report. When complete, tap the NEXT button. The system will validate the VIN and if necessary allow you to correct it before showing the FPR Form Review. Page 10 April, 2021 Bulletin No.: 02-00-89-002T 5168647 If everything is correct, select “Next.” You may be asked to choose which E-mail function to utilize to send the report (i.e. GMAIL), make a selection from the choices. The choices will depend on what you have loaded on your phone. Apple phones may not show this screen. 5168654 You will now see the report you are submitting. You may need to scroll to see the entire report with any pictures and videos. Do not use the back button on this screen or use your phone’s menu back button. The back button will cancel your report and erase all entries and photos. Bulletin No.: 02-00-89-002T April, 2021 Page 11 5168689 From this window, you MUST select the send icon or Command on the screen. This screen may look different with different phones. When you have completed the report, the FPR app will provide a confirmation message showing you have successfully submitted your report. 5150405 • When the report is sent, all photos and videos will be deleted from your phone.
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