14815 – Heated Back Window Glass Structurally Weakened Due To Surface Flaw – 2015 Chevrolet Silverado & GMC Sierra

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NHTSA ID Number: 10057676

Manufacturer Communication Number: 14815B

 

Summary

GENERAL MOTORS 2015 CHEVROLET SILVERADO, GMC SIERRA. HEATED BACK WINDOW GLASS STRUCTURALLY WEAKENED DUE TO SURFACE FLOW AND CAN SHATTER. *LJ

 

 


2 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET SILVERADO 2015
CHEVROLET SILVERADO HD 2015

 


Condition

Certain Light Duty 2015 Silverado and Sierra vehicles built with RPO C49 fixed-window (not sliding), heated back glass might have a structurally weakened glass due to an internal flaw (spall). In this condition, the back glass could shatter when the door is closed or during normal vehicle operation.

 

Correction

Dealers are to replace the rear window.

 

Parts

Part Number Description Quantity/ Vehicle
23216681 Rear Window Glass Privacy Tint – RPO AKO 1
23216683 Rear Window Glass Solar Tint – RPO AKP 1
Obtain Locally Urethane Adhesive Kit (Use a urethane adhesive system that meets GM Specification GM 3651G) 1

 


NHTSA ID Number: 10057676

Manufacturer Communication Number: 14815B

 

Summary

GENERAL MOTORS 2015 CHEVROLET SILVERADO, GMC SIERRA. HEATED BACK WINDOW GLASS STRUCTURALLY WEAKENED DUE TO SURFACE FLOW AND CAN SHATTER. *LJ

 

2 Associated Documents

Customer Satisfaction Campaigns

Bulletin No.:14815B
March 2015

https://www.nhtsa.gov/recalls?nhtsaId=10057676

CSC-10057676-5051.pdf 136.899KB

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Service Bulletin Document

Bulletin No.: 14815B
Date: March 2015

https://www.nhtsa.gov/recalls?nhtsaId=10057676

SB-10057676-5051.pdf 98.952KB

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NHTSA ID Number: 10057974

Manufacturer Communication Number: 14815A

 

Summary

THIS TSB CONTAINS AN OWNER NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. GENERAL MOTORS 2015 CHEVROLET SILVERADO, SIERRA ; CERTAIN LIGHT DUTY 2015 VEHICLES BUILT WITH RPO C49 FIXED-WINDOW HEATED GLASS MAY HAVE A STRUCTURALLY WEAKENED GLASS DUE TO INTERNAL FLAW. *LJ

 

2 Associated Documents

Service Bulletin Document

Bulletin No.: 14815A
Date: March 2015

https://www.nhtsa.gov/recalls?nhtsaId=10057974

SB-10057974-5627.pdf 98.199KB

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Customer Satisfaction Campaigns

Bulletin No.:14815A
March 2015

https://www.nhtsa.gov/recalls?nhtsaId=10057974

CSC-10057974-5627.pdf 53.125KB

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NHTSA ID Number: 10057973

Manufacturer Communication Number: 14815

 

Summary

THIS TSB CONTAINS AN OWNER NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. GENERAL MOTORS 2015 SILVERADO GMC SIERRA EQUIPPED WITH RPO C49 ELECTRIC REAR WINDOW DEFOGGER. DUE TO SURFACE FLAW, HEATED BACK WINDOW GLASS IS STRUCTURALLY WEAKENED. *LJ

 

2 Associated Documents

Customer Satisfaction Campaigns

Bulletin No.:14815
March 2015

https://www.nhtsa.gov/recalls?nhtsaId=10057973

CSC-10057973-5918.pdf 137.281KB

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Download [134.06 KB]

 


Service Bulletin Document

Bulletin No.: 14815
Date: March 2015

https://www.nhtsa.gov/recalls?nhtsaId=10057973

SB-10057973-5918.pdf 97.914KB

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Page 4 March 2015 Bulletin No.:14815B March 2015 This notice applies to your vehicle, VIN: ____________________________________________ Dear General Motors Customer: We have learned that your 2015 model year Chevrolet Silverado or GMC Sierra may have been built with a heated back window that might have a structurally weakened glass due to an internal flaw (spall). In this condition, the back glass could shatter when the door is closed or during normal vehicle operation. Your satisfaction with your Chevrolet Silverado or GMC Sierra is very important to us, so we are announcing a program to correct this condition. What We Will Do: Your GM dealer will replace the rear window. This service will be performed for you at no charge. What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date. If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438 GMC 1-800-462-8782 1-888-889-2438 Guam 65-6267-1752 Puerto Rico – English 1-800-496-9992 Puerto Rico – Español 1-800-496-9993 Virgin Islands 1-800-496-9994 We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving. Alicia S. Boler-Davis Sr. Vice President Global Connected Customer Experience 14815B

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