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Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017-2019 model year Chevrolet Bolt EV vehicles. The high voltage batteries in these vehicles may pose a risk of fire when charged to full, or very close to full, capacity.
Correction
Dealers will replace defective battery modules in the recall population. Until the updated recall remedy is performed, dealers will update the software on the Hybrid Powertrain Control Module (HPCM2), Battery Energy Control Module (BECM), and Body Control Module (BCM) modules using ZFA – Field Action Multimodule Coordinated Sequence.
Parts
No Parts Required
Frequently Asked Questions (FAQs) for Safety Recall N212343883
High Voltage Battery May Melt or Burn
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety Recall identified above.
Q1) Which vehicles are involved?
2019 Chevrolet Bolt EV vehicles that have not yet received their replacement battery module.
Q2)What is the issue or condition?
The high voltage batteries in these vehicles may pose a risk of fire when charged to full, or very close to full, capacity.
Q3) What symptoms may be experienced? What warning signs may be associated with the issue or condition described?
The battery may emit smoke or heat, and the condition may melt or damage the battery and other vehicle components.
Q4) What is the remedy/repair?
Dealers will replace the lithium ion battery modules in the recalled vehicles with new lithium ion battery modules as parts become available.
Q5) What is the safety risk?
If the batteries in certain vehicles within this population are charged to full capacity, or very close to full capacity, the batteries may pose a risk of fire.
Q6) Does the customer have to pay for this remedy/repair?
No, this repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
No, when a final remedy is available and/or sufficient quantity of parts are available, the final recall bulletin will be released, and dealers can begin repairing vehicles.
A software update is available for these vehicles that will remove the parking and charging limitations. Owners of 2019 Bolt EVs who have not yet received their replacement battery modules should schedule a service appointment at their preferred Chevrolet EV dealer as soon as possible to have the software installed.
This software will automatically limit your vehicle’s maximum state of charge to 80%, which will allow you to safely resume:
- charging indoors overnight;
- depleting your vehicle’s battery below 70 miles (113 km) of range, resulting in greater overall vehicle range compared to GM’s prior interim charging guidance; and,
- parking indoors after charging.
When the final remedy is available, dealers will repair vehicles under recall bulletin N212343881.
Q8) What should customers do until recall repairs can be completed? Are there any special instructions?
Owners of 2019 Bolt EVs who have not yet received their replacement battery modules should schedule a service appointment at their preferred Chevrolet EV dealer as soon as possible to have the software update installed. Until the software update is installed, customers should continue to take the following interim steps:
- Customers should, whether or not they received the current software update, return their vehicle to the 90% state of charge limitation 2019 model year vehicles. If customers are unable to successfully make these changes, or do not feel comfortable making these changes, we are asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
- Additionally, we ask that customers charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 KM) of remaining range, where possible.
- Out of an abundance of caution, customers should continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
Q9) How can customers check to see if their vehicle is involved in this field action?
Customers who own a vehicle involved in the field action will be notified by mail and/or email by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
Courtesy transportation is available for customers whose vehicles are involved in this safety recall.
Q11) Where should customers go to get more information on the recall?
Customers should visit www.chevy.com/boltevrecallor contact the Chevrolet EV Concierge 1-833-EVCHEVY (available Monday through Friday from 8:00am – 7:00pm EST) or contact their preferred Chevrolet EV dealer.
Q12 How long should a customer expect to wait for a replacement battery?
We’re working with our supplier and manufacturing teams to determine how to best expedite battery capacity for module replacement under this recall.
SEOCONTENT-START
Product Safety Recall
N212343883 High Voltage Battery May Melt or Burn
Copyright 2021 General Motors. All Rights Reserved. Page 1 of 7
Release Date:
December 2021
Revision:
01
Revision Description:
The customer letter and 2017-2018 model year vehicles have been added to the bulletin. The programming steps of the service procedure in this bulletin have also been revised. Please discard all previous copies of bulletin N212343883.
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery under Safety Recall N212343880 on July 23, 2021. Additional model year 2019 VINs were added to the population and placed on stop delivery August 20, 2021.
The service procedure contained in this bulletin WILL NOT close the recall. The status of the VIN will remain “Incomplete, Remedy Not Available” in the Investigate Vehicle History (IVH) in Global Warranty Management even after the completion of the service procedure. Even so, dealers should submit warranty claims for affected vehicles after the procedure in this bulletin is successfully completed.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes even after the procedure in this bulletin is completed.
This recall must only be completed by Chevrolet EV certified dealers who have met all Bolt recall-specific training, tool and equipment requirements. Repairs must be performed by a technician who has successfully completed the required training.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Bolt EV
2017
2019
Involved vehicles are marked “Incomplete, Remedy Not Available” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs. Even so, dealers should submit warranty claims for affected vehicles after the service procedure in this bulletin is successfully completed.
Condition
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017-2019 model year Chevrolet Bolt EV vehicles. The high voltage batteries in these vehicles may pose a risk of fire when charged to full, or very close to full, capacity.
Correction
Dealers will replace defective battery modules in the recall population. Until the updated recall remedy is performed, dealers will update the software on the Hybrid Powertrain Control Module (HPCM2), Battery Energy Control Module (BECM), and Body Control Module (BCM) modules using ZFA – Field Action Multimodule Coordinated Sequence.
Parts
No Parts Required
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9105953
Reprogram using ZFA – Field Action Multimodule Coordinated Sequence
ADD: SOC Depletion to 80%
1.0
0.3
ZFAT
N/A
Important: The battery state of charge will be limited to 80% with updated software upon completion of this procedure.
Service Procedure
Perform the following steps BEFORE reprogramming the vehicle.
Product Safety Recall
N212343883 High Voltage Battery May Melt or Burn
Page 2 of 7
5924268
Important: Verify the vehicle SOC is less than 80%. This can be determined by looking at the bars on the power level indicator. If four or more empty bars (not showing green) are displayed, the SOC is at an acceptable level. If the power level indicator shows an SOC of greater than 80% The SOC must be adjusted before proceeding with the recalibration.
Caution: During this procedure, a puddle of water may form around the vehicle from HVAC system drainage. Use care to prevent any slip/fall conditions.
Note: Each hour of operation will reduce SOC by about 10%. Left unattended, the vehicle will automatically turn OFF after 2 hours. This procedure must be performed in a secure location because the vehicle is in a drivable condition. Take proper steps to ensure no unauthorized drivers have access to the vehicle.
If required, reduce the SOC as follows:
• Vehicle in PARK, Vehicle ON.
• Headlamps Low Beam: ON.
• Temp Control: Hi (Max Heat High) (note: windows should be down).
• Distribution: MAX Defrost (Engages AC Compressor).
• Fan Speed: High (8).
• Select: Fresh Air (Not recirc).
• Select: Heat & A/C .
• If equipped, turn heated seats to hi position.
• Verify SOC after 60 minutes. If the SOC is still greater than 80%, allow additional time for the loads listed above to reduce the SOC to less than 80%.
• When the SOC adjustment is completed return the HVAC controls to 72 Deg. AUTO, Set the headlamp control to AUTO.
Programming
Note: Carefully read and follow the instructions below.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Follow the on-screen prompts regarding ignition power mode but ensure that anything that drains excessive power (exterior lights, HVAC blower motor, etc.) is off.
Product Safety Recall
N212343883 High Voltage Battery May Melt or Burn
Page 3 of 7
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.
Important: The service technician always needs to verify that the VIN displayed in the TLC left side drop down menu
and the top center window match the VIN plate of the vehicle to be programmed prior to using Service
Programming System 2 (SPS2) for programming or reprogramming a module.
• For the TLC application, service technicians need to always ensure that the power mode (ignition) is “ON” before
reading the VIN from the vehicle’s VIN master module and that they do not select a VIN that is already in the
TLC application memory from a previous vehicle.
• If the VIN that shows up in the TLC top center window after correctly reading the VIN from the vehicle does not
match the VIN plate of the vehicle, manually type in the VIN characters from the vehicle VIN plate into the TLC
top center window and use these for programming or reprogramming the subject module with the correct vehicle
VIN and software and/or calibrations.
Caution: Be sure the VIN selected in the drop-down menu (1) is the same as the vehicle connected (2) before
beginning programming.
5743643
Important: If the vehicle VIN DOES NOT match, the message below will be shown.
5877000
Product Safety Recall
N212343883 High Voltage Battery May Melt or Burn
Page 4 of 7
5644477
5431207
Important: Techline Connect and TIS2WEB screens shown above.
Important: If the same calibration/software warning is noted on the TLC or SPS Summary screen, select OK and
follow screen instructions. After a successful programming event, the WCC is located in the Service
Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to
the Warranty section of the bulletin.
5644478
Product Safety Recall
N212343883 High Voltage Battery May Melt or Burn
Page 5 of 7
5431209
Note: The screenshots above are an example of module programming and may not be indicative of the specific
module that is being programmed. Module selection and VIN information have been blacked out.
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the
Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location
of the WCC on the screen.
1. Reprogram the sequential multiple modules through SPS/Techline Connect (SPS and Techline Connect screens
shown) by selecting “ZFA – Field Action Multimodule Coordinated Sequence” on the select controller screen and
select “Programming” for the Select Function/Sequence”. Select “Next” and follow all on screen instructions. In
SPS, scroll down to view all instructions prior to programming.
5924567
Note: The first module in the sequence is the K114B HPCM2 which is programmed with Ignition OFF and the
brake pedal depressed to keep communications awake. The second module in the sequence is the K16
BECM, which is programmed with Ignition ON/Propulsion OFF. The third module is the K9 BCM is also
programmed with Ignition ON/Propulsion OFF.
Note: Failure to make the transition to Ignition ON/Propulsion OFF may result in having to restart the sequential
programming. Sequential programming may SKIP some modules if they already have the latest available
calibration.
Product Safety Recall
N212343883 High Voltage Battery May Melt or Burn
Page 6 of 7
2. Remain in the vehicle with the brake pedal depressed during the programming of the K114B HPCM2. When the green check mark indicates the K114B HPCM2 has been re-programmed, as shown in the image, release the brake pedal and transition to Ignition ON/Propulsion OFF.
3. After programming has fully completed, clear DTCs. Let the vehicle sleep for 1 minute after removing the MDI, powering OFF, and closing all doors.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession are subject to this recall. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held until the final remedy is completed. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle is not re-certified for sale within the CPOIS system, and cannot be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in this safety recall.
Customer Notification
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support Voluntary Technician Certification
December 2021
Product Safety Recall
N212343883 High Voltage Battery May Melt or Burn
Page 7 of 7
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
Thanks again for your continued patience as the team at Chevrolet works as quickly as we can to provide you with replacement battery modules for your Bolt EV. Battery replacements have begun, and we continue to work with our battery supplier to obtain more battery modules to help speed up the replacement process.
We are pleased to inform you that we have developed an advanced diagnostic software package that will remove parking and charging limitations on your 2017-2019 Chevrolet Bolt EV vehicle while we work on building replacement battery modules. This software will automatically limit your vehicle’s maximum state of charge to 80%, which will allow you to safely resume:
• charging indoors overnight;
• depleting your vehicle’s battery below 70 miles (113 km) of range, resulting in greater overall vehicle range compared to GM’s prior interim charging guidance; and
• parking indoors after charging.
This software also contains new diagnostics designed to detect specific abnormalities that might indicate a rare battery issue in your vehicle.
THIS SOFTWARE IS NOW AVAILABLE FOR YOUR 2017-2019 Chevrolet Bolt EV vehicle. Schedule a service appointment at your preferred Chevrolet EV dealer to have the software installed. The service should take approximately 1-3 hours to complete. Until you have the software installed, we ask that you still follow our previous guidelines, which are outlined on our website: www.chevy.com/boltevrecall. THIS SOFTWARE IS NOT THE FINAL RECALL REMEDY and you will be notified when battery modules are available for replacement.
Once again, we appreciate your patience and understanding. If you have any questions, please contact the Chevrolet EV Concierge 1-833-EVCHEVY or your preferred Chevrolet EV dealer.
Steve Hill
Vice President
Chevrolet
GM Recall: N212343880/N212343883
**********************************************************************************************************
Enclosed is a communication regarding a recall on your Bolt EV. At Chevrolet, it is our mission to keep you, our
customer, at the center of everything we do. To that end, we are writing you today to communicate the first
steps on how we will make good on that promise. Because safety is our highest priority, and in an abundance of
caution, we plan to replace the lithium-ion battery modules in your vehicle with new lithium-ion battery modules
as parts become available. These all-new lithium-ion battery modules will provide you with:
– All-new cells featuring GM’s most advanced Bolt chemistry
– 8% additional battery capacity, resulting in a vehicle range improvement in equivalent driving conditions*
– A new 8-year/100,000-mile Limited Parts Warranty for your lithium-ion battery upon completion of the
battery module replacement**
We understand that trust is earned and not given, and we are committed to regain your trust. This starts with
new lithium-ion battery modules and an experience that supports your needs. Central to that experience will be
repair status communications. Please ensure your information is up to date through the Chevrolet Owner Center
at my.chevrolet.com/recalls. We plan to communicate to make sure we do what we can to make this right for you.
Chevrolet’s transition to an all-electric future is predicated on our relentless desire to do the right thing, and I
want to thank you for putting your trust in our brand.
Steve Hill
Vice President, Chevrolet
* GM estimate. Actual range will vary based on several factors, including temperature, terrain, battery age, loading, use and maintenance.
** Whichever comes first. See Limited Parts Warranty for details.
**********************************************************************************************************
CHEVROLET
At Chevrolet it is our mission to keep you, our customer, at the center of everything we do. To that end, we are writing you today to
hear from Chevrolet directly about your vehicle. General Motors is voluntarily expanding the current Chevrolet Bolt EV recall to
cover the remaining 2019 and all 2020-2022 model year vehicles, including the Bolt EUV. In rare circumstances, LG batteries supplied
to GM for these vehicles may have manufacturing defects which increase the risk of fire. Out of an abundance of caution, GM will
replace the lithium ion battery modules in your vehicle with new lithium ion battery modules as parts become available. These allnew
lithium ion battery modules will provide you with:
All new cells featuring GM’s most advanced Bolt chemistry
8% additional battery capacity resulting in a vehicle range improvement in equivalent driving conditions*
A new 8-year / 100,000-mile limited parts warranty for your lithium ion battery upon completion of the battery module
replacement**
We are working aggressively with LG to increase production as soon as possible. We will notify you when replacement parts are
ready. For your safety we are asking for you to immediately do the following:
1. Set your vehicle to a 90 percent state of charge limitation using Target Charge Level mode. Instructions on how to do this
are available on (www.chevy.com/boltevrecall). If you are unable to successfully make these changes, or do not feel
comfortable making these changes, GM is asking you to visit your dealer to have these adjustments completed.
2. Charge your vehicle more frequently and avoid depleting your battery below approximately 70 miles (113 kilometers) of
remaining range, where possible.
3. Park your vehicle outside immediately after charging and do not leave your vehicle charging indoors overnight.
We understand that trust is earned and not given, and we are committed to regaining your trust. This starts with new lithium ion
battery modules and an experience that supports your needs. We know you have a lot of questions. Our team is working hard to get
you answers and we plan to be in regular communication. Please visit www.chevy.com/boltevrecall, contact the Chevrolet EV
Concierge 1-833-EVCHEVY (available Monday through Friday from 8 a.m.-midnight ET; Saturday and Sunday from noon-9 p.m. ET),
or contact your preferred Chevrolet EV dealer for the latest information.
Chevrolet’s transition to an all-electric future is predicated on our relentless desire to do the right thing, and I want to thank you for
putting your trust in our brand.
Steve Hill
Vice President, Chevrolet
*GM estimate. Actual range will vary based on several factors, including temperature, terrain, battery age, loading, use and maintenance.
**Whichever comes f irst. See limited parts warranty for details.
**********************************************************************************************************
REMINDER: SCHEDULE YOUR
FREE ADVANCED DIAGNOSTIC
SOFTWARE UPDATE NOW.
©2021 General Motors. All Rights Reserved. BSE
[Unique_ID] [Creative_Code]
[Date]
•
•
[FName],
Thanks again for your continued patience while the team at Chevrolet works as quickly as we can to provide you
with replacement battery modules for your Bolt EV. Battery replacements have begun, and we continue to work
with our battery supplier to obtain more battery modules to help speed up the replacement process.
We are pleased to inform you that we have developed an advanced diagnostic software package that will remove
parking and charging limitations on your 2019 vehicle while we work on building replacement battery modules.
This software will automatically limit your vehicle’s maximum charge to 80%, which will allow you
to safely resume:
This software also contains new diagnostics designed to detect specific abnormalities that might indicate a rare
battery issue in your vehicle.
THIS SOFTWARE IS NOW AVAILABLE FOR YOUR 2019 VEHICLE
Schedule a service appointment at your preferred Chevrolet EV dealer to have the software installed. The service
should take approximately 1–3 hours to complete. Until you have the software installed, we ask that you still follow
our previous guidelines, which are outlined on our website: www.chevy.com/boltevrecall.
This software is not the final recall remedy, and you will be notified when battery modules are available for
replacement. If you have already had this software update completed after November 2021, please disregard
this notice.
[DEALER_NAME]
[DLR_SERVICE_PHONE]
Once again, we appreciate your patience and understanding. If you have any questions, please contact the
Chevrolet EV Concierge at 1-833-EVCHEVY (1-833-382-4389) or your preferred Chevrolet EV dealer.
Sincerely,
Steve Hill
Vice President, Chevrolet
Charging indoors overnight
Depleting your vehicle’s battery below 70 miles (113 km) of range, resulting in greater overall
vehicle range compared to GM’s prior interim charging guidance; and
Parking • indoors after charging
RECORDATORIO: PROGRAME
AHORA SU ACTUALIZACIÓN
GRATUITA DE SOFTWARE DE
DIAGNÓSTICO AVANZADO.
©2021 General Motors. Todos los derechos reservados. BSS
[Unique_ID] [Creative_Code]
[Date]
Cargar bajo techo durante la noche
Agotar la batería de su vehículo por debajo de las 70 millas (113 km) de autonomía, dando como
resultado una mayor autonomía total del vehículo en comparación con las instrucciones
provisionales de GM para carga anteriores; y
Estacionar b • ajo techo después de la carga
•
•
[FName],
Gracias nuevamente por continuar brindándonos su paciencia, mientras el equipo de Chevrolet trabaja con la
mayor rapidez posible para proporcionarle módulos de batería de reemplazo para su Bolt EV. Ya iniciaron los
reemplazos de batería, y nosotros continuamos trabajando con nuestro proveedor de baterías para conseguir
más módulos de batería que nos ayuden a agilizar el proceso de reemplazo.
Nos complace informarle que hemos desarrollado un paquete de software de diagnóstico avanzado que eliminará
las limitaciones sobre estacionamiento y carga en su vehículo 2019, mientras trabajamos en producir módulos de
batería de reemplazo.
Este software limitará automáticamente la carga máxima de su vehículo al 80%, lo cual le permitirá
reanudar de manera segura:
Este software también contiene nuevo diagnóstico diseñado para detectar anormalidades específicas que
podrían indicar un problema inusual con la batería en su vehículo.
ESTE SOFTWARE YA ESTÁ DISPONIBLE PARA SU VEHÍCULO 2019
Programe una cita de servicio en su concesionario Chevrolet EV para que le instalen el software. El servicio debe
demorar aproximadamente de 1 a 3 horas. Hasta que le hayan instalado el software, le solicitamos que continúe
acatando nuestras pautas anteriores, las cuales se detallan en nuestro sitio web: www.chevy.com/boltevrecall.
Este software no es la solución definitiva de la llamada a revisión; usted recibirá una notificación cuando los
módulos de batería estén disponibles para el reemplazo. Si ya le instalaron esta actualización de software después
de noviembre de 2021, por favor ignore este aviso.
[DEALER_NAME]
[DLR_SERVICE_PHONE]
Una vez más, agradecemos su paciencia y su comprensión. Si tiene alguna pregunta, por favor póngase en
contacto con el Chevrolet EV Concierge al 1-833-EVCHEVY (1-833-382-4389) o con el concesionario Chevrolet EV
de su preferencia.
Atentamente,
Steve Hill
Vicepresidente, Chevrolet
**********************************************************************************************************
REMINDER: SCHEDULE YOUR
FREE ADVANCED DIAGNOSTIC
SOFTWARE UPDATE NOW.
©2022 General Motors. All Rights Reserved. BSE
[Unique_ID] [Creative_Code]
[Date]
•
•
[FName],
Thanks again for your continued patience while the team at Chevrolet works as quickly as we can to provide you
with replacement battery modules for your Bolt EV. Battery replacements have begun, and we continue to work
with our battery supplier to obtain more battery modules to help speed up the replacement process.
We are pleased to inform you that we have developed an advanced diagnostic software package that will remove
parking and charging limitations on your vehicle while we work on building replacement battery modules.
This software will automatically limit your vehicle’s maximum charge to 80%, which will allow you
to safely resume:
This software also contains new diagnostics designed to detect specifi c abnormalities that might indicate a rare
battery issue in your vehicle.
THIS SOFTWARE IS NOW AVAILABLE FOR YOUR VEHICLE
Schedule a service appointment at your preferred Chevrolet EV dealer to have the software installed. The service
should take approximately 1–3 hours to complete. Until you have the software installed, we ask that you still follow
our previous guidelines, which are outlined on our website: www.chevy.com/boltevrecall.
This software is not the fi nal recall remedy, and you will be notifi ed when battery modules are available for
replacement. If you have already had this software update completed after November 2021, please disregard
this notice.
[DEALER_NAME]
[DLR_SERVICE_PHONE]
Once again, we appreciate your patience and understanding. If you have any questions, please contact the
Chevrolet EV Concierge at 1-833-EVCHEVY (1-833-382-4389) or your preferred Chevrolet EV dealer.
Sincerely,
Steve Hill
Vice President, Chevrolet
Charging indoors overnight
Depleting your vehicle’s battery below 70 miles (113 km) of range, resulting in greater overall
vehicle range compared to GM’s prior interim charging guidance; and
Parking i • ndoors after charging
012022
9999101 CSN
1
Sam Sample,
Sample Dealer
(123) 456-7891
RECORDATORIO: PROGRAME
AHORA SU ACTUALIZACIÓN
GRATUITA DE SOFTWARE DE
DIAGNÓSTICO AVANZADO.
©2022 General Motors. Todos los derechos reservados. BSS
[Unique_ID] [Creative_Code]
[Date]
Cargar bajo techo durante la noche
Agotar la batería de su vehículo por debajo de las 70 millas (113 km) de autonomía, dando como
resultado una mayor autonomía total del vehículo en comparación con las instrucciones
provisionales de GM para carga anteriores; y
Estacionar b • ajo techo después de la carga
•
•
[FName],
Gracias nuevamente por continuar brindándonos su paciencia, mientras el equipo de Chevrolet trabaja con la
mayor rapidez posible para proporcionarle módulos de batería de reemplazo para su Bolt EV. Ya iniciaron los
reemplazos de batería, y nosotros continuamos trabajando con nuestro proveedor de baterías para conseguir
más módulos de batería que nos ayuden a agilizar el proceso de reemplazo.
Nos complace informarle que hemos desarrollado un paquete de software de diagnóstico avanzado que eliminará
las limitaciones sobre estacionamiento y carga en su vehículo, mientras trabajamos en producir módulos de
batería de reemplazo.
Este software limitará automáticamente la carga máxima de su vehículo al 80%, lo cual le permitirá
reanudar de manera segura:
Este software también contiene nuevo diagnóstico diseñado para detectar anormalidades específi cas que
podrían indicar un problema inusual con la batería en su vehículo.
ESTE SOFTWARE YA ESTÁ DISPONIBLE PARA SU VEHÍCULO
Programe una cita de servicio en su concesionario Chevrolet EV para que le instalen el software. El servicio debe
demorar aproximadamente de 1 a 3 horas. Hasta que le hayan instalado el software, le solicitamos que continúe
acatando nuestras pautas anteriores, las cuales se detallan en nuestro sitio web: www.chevy.com/boltevrecall.
Este software no es la solución defi nitiva de la llamada a revisión; usted recibirá una notifi cación cuando los
módulos de batería estén disponibles para el reemplazo. Si ya le instalaron esta actualización de software después
de noviembre de 2021, por favor ignore este aviso.
[DEALER_NAME]
[DLR_SERVICE_PHONE]
Una vez más, agradecemos su paciencia y su comprensión. Si tiene alguna pregunta, por favor póngase en
contacto con el Chevrolet EV Concierge al 1-833-EVCHEVY (1-833-382-4389) o con el concesionario Chevrolet EV
de su preferencia.
Atentamente,
Steve Hill
Vicepresidente, Chevrolet
012022
9999101 CSN
1
Sam Sample,
Sample Dealer
(123) 456-7891
GM Vehicle Safety
PO Box 3047
Milwaukee, WI 53201
PRESORTED
FIRST-CLASS MAIL
U.S. POSTAGE
PAID
GENERAL MOTORS
IMPORTANT:
BOLT EV RECALL INFORMATION ENCLOSED.
********************AUTO**MIXED AADC 480 T1 P1
4 CSN 393
Anabella Sarubbi-Monaco
384 Main St
Winsted, CT 06098-1640
**********************************************************************************************************
GM CUSTOMER CARE AND AFTERSALES
DCS5884
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 30, 2021
Updated Bolt EV Recall Statement:
To: Chevrolet Bolt EV & Bolt EUV Dealers in North America
Bolt EV & Bolt EUV lithium ion batteries for all model years for service are temporarily on hold. At this time the GM Battery Service Center and York Electronics are taking orders but will not ship. Other vehicle models are unaffected. An updated message will be sent when the situation changes.
END OF MESSAGE
General Motors Company
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5937
URGENT – DISTRIBUTE IMMEDIATELY
Date: September 20, 2021
Subject: Chevrolet Bolt Battery Safety Recall Update
Models: 2017 – 2022 Chevrolet Bolt EV and EUV
To: All General Motors Dealers
Chevrolet Bolt EV Battery Production Resumes
• LG battery cell and module production resumes with updated manufacturing processes
• Battery module replacements to begin in October
• GM to introduce new advanced diagnostics software
DETROIT – General Motors today outlined a comprehensive action plan to ensure that customers can safely and confidently drive, charge, and park the Chevy Bolt EV and EUV. The action plan includes both hardware and software remedies, some of which are in place with immediate effect.
“We’re grateful for the patience of owners and dealers as we work to advance solutions to this recall,” said Doug Parks, GM executive vice president, Global Product Development, Purchasing and Supply Chain. “Resuming battery module production is a first step and we’ll continue to work aggressively with LG to obtain additional battery supply. In addition, we’re optimistic a new advanced diagnostic software will provide more convenience for our customers.”
New Battery Production
LG battery plants in Holland and Hazel Park, Michigan, have resumed production. In addition, LG is adding capacity to provide more cells to GM. As a result, replacement battery modules will begin shipping to dealers as soon as mid-October.
The root cause of the rare circumstances that could cause a battery fire is two manufacturing defects known as a torn anode and a folded separator, both of which need to be present in the same battery cell.
LG has implemented new manufacturing processes and has worked with GM to review and enhance its quality assurance programs to provide confidence in its batteries moving forward. LG will institute these new processes in other facilities that will provide cells to GM in the future.
Prioritized Battery Replacement
GM will continue to prioritize Chevy Bolt EV and EUV customers whose batteries were manufactured during specific build timeframes where GM believes battery defects appear to be clustered. The company has established a notification process that will inform affected customers when their replacement modules will be available.
The new batteries will include an extended battery 8-year/100,000-mile limited warranty.
New Advanced Diagnostic Software
Within approximately 60 days, GM will begin launching a new advanced diagnostic software package that will increase the available battery charging parameters over existing guidance.
The diagnostic software will be designed to detect specific abnormalities that might indicate a damaged battery in Bolt EVs and EUVs by: monitoring the battery performance; alerting customers of any anomalies; and prioritizing damaged battery modules for replacement. It is GM’s intent that further diagnostic software will allow customers to return to a 100 percent state of charge once all diagnostic processes are complete.
This new software, which will be provided to all Bolt EV and EUV owners, requires dealer installation. Owners will be able to start to schedule installation at their Chevy EV dealer in approximately 60 days.
Updated Guidance on Parking
If customers are following GM’s instructions issued below, they can park in a location of their choice. In an abundance of caution, GM recommends customers leave ample space around their vehicle wherever they choose to park. GM is not aware of any fires that have occurred where customers followed this safety guidance, in parking decks or otherwise.
GM’s instructions remain:
1. Set the vehicle to a 90 percent state of charge limitation using Target Charge Level mode. Instructions on how to do this are available on chevy.com/boltevrecall. If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their dealer to have these adjustments completed.
2. Charge the vehicle more frequently and avoid depleting battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park vehicles outside immediately after charging and do not leave vehicles charging indoors overnight.
Customers who have additional questions can visit www.chevy.com/boltevrecall or contact the Chevrolet EV Concierge 1-833-EVCHEVY (available Monday through Friday, from 8 a.m. – midnight ET; Saturday and Sunday, from noon – 9 p.m. ET) or contact their preferred Chevrolet EV dealer.
General Motors (NYSE:GM) is a global company focused on advancing an all-electric future that is inclusive and accessible to all. At the heart of this strategy is the Ultium battery platform, which will power everything from mass-market to high-performance vehicles. General Motors, its subsidiaries and its joint venture entities sell vehicles under the Chevrolet, Buick, GMC, Cadillac, Baojun and Wuling brands. More information on the company and its subsidiaries, including OnStar, a global leader in vehicle safety and security services, can be found at https://www.gm.com.
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6003
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 15, 2021
Subject: N212343883-01 – Safety Recall for 2017-2019MY Chevrolet Bolt EV Vehicles involved in N212343880 – High Voltage Battery May Melt or Burn – REVISION
Includes Advanced Diagnostic Software Package.
2017-2018 model year vehicles added.
Models: 2017-2019MY Chevrolet Bolt EV
To: All General Motors Dealers
2017-2018 model year vehicles have been added and the programming steps of the service procedure in this bulletin have been revised. Please discard all previous copies of bulletin N212343883.
General Motors has developed an advanced diagnostic software package in N212343883-01 that will remove parking and charging limitations on 2017-2019 MY Chevrolet Bolt EV vehicles that have not yet received their replacement battery module. This software is not the final remedy, and customers will be notified when battery modules are available for replacement under Safety Recall N212343881.
The new software automatically sets the vehicle’s maximum state of charge to 80%, allowing owners to safely resume:
• charging indoors overnight;
• depleting their vehicle’s battery below 70 miles (113 km) of range, resulting in greater overall vehicle range compared to GM’s prior interim charging guidance; and,
• parking indoors after charging.
This software also contains new diagnostics designed to detect specific abnormalities that might indicate a rare battery issue in the vehicle.
IMPORTANT: The information referenced in this message contains a service procedure that WILL NOT close the recall. The status of the recall will remain “Incomplete, Remedy Not Available” in the Investigate Vehicle History (IVH) section of Global Warranty Management even after the completion of the service procedure. Dealers should submit warranty claims for affected vehicles after the procedure in bulletin N212343883 is successfully completed.
This recall must only be completed by Chevrolet EV certified dealers who have met all Bolt recall-specific training, tool and equipment requirements. Repairs must be performed by a technician who has successfully completed the required training. Any dealership unsure of their eligibility status should review with their District Service Manager.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on November 19, 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated December 15, 2021. The VINs will have a status of “Incomplete-Remedy Not Available”. Dealers should submit warranty claims for affected vehicles after the procedure in bulletin N212343883 is successfully completed.
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5991
URGENT – DISTRIBUTE IMMEDIATELY
Date: November 19, 2021
Subject: N212343883 – Safety Recall for 2019MY Chevrolet Bolt EV Vehicles involved in N212343880 – High Voltage Battery May Melt or Burn
Includes Advanced Diagnostic Software Package
Models: Select 2019MY Chevrolet Bolt EV
To: All General Motors Dealers
General Motors has developed an advanced diagnostic software package. This package will remove parking and charging limitations on 2019 MY Chevrolet Bolt EV vehicles that have not yet received their replacement battery module. We expect that this software will be available for the remaining Bolt EV and EUV owners in the recall population within approximately the next 30 days. These vehicles were involved in GM Safety Recall N212343880 and will receive the final remedy under N212343881. They will receive the advanced diagnostic software package service procedure under N212343883.
The new software automatically sets the vehicle’s maximum state of charge to 80%, allowing owners to safely resume:
• charging indoors overnight;
• depleting their vehicle’s battery below 70 miles (113 km) of range, resulting in greater overall vehicle range compared to GM’s prior interim charging guidance; and,
• parking indoors after charging.
This software also contains new diagnostics designed to detect specific abnormalities that might indicate a rare battery issue in the vehicle.
Other model year owners will receive a letter from GM when the advanced diagnostic software is available for their vehicles. In the meantime, they should continue to follow the previous guidelines outlined in N212343880 and N212345940.
IMPORTANT: The information referenced in this message contains a service procedure that WILL NOT close the recall. The status of the recall will remain “Incomplete, Remedy Not Available” in the Investigate Vehicle History (IVH) section of Global Warranty Management even after the completion of the service procedure. Dealers should submit warranty claims for affected vehicles after the procedure in bulletin N212343883 is successfully completed.
Only Chevrolet EV certified dealers meeting all the Bolt-specific training, tools, and equipment requirements are eligible to complete recall repairs. Any dealership unsure of their eligibility status should review with their District Manager of Aftersales or District Service Manager.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing will begin on November 19, 2021.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated November 19, 2021. The VINs will have a status of “Incomplete-Remedy Not Available”. Dealers should submit warranty claims for affected vehicles after the procedure in bulletin N212343883 is successfully completed.
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6083
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 15, 2022
Subject: N212343881-03 – Safety Recall
High Voltage Battery May Melt or Burn
Additional Vehicles Have Been Moved to ‘Open’ Status
Models: 2017 – 2019 Chevrolet Bolt EV
To: All General Motors Dealers
Additional 2017 – 2019 model year Chevrolet Bolt EV vehicles have been moved to ‘Open’ status in IVH and are now eligible for a battery module replacement in bulletin N212343881. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As VINs become eligible for a battery module replacement in N212343881, they will be closed in N212343883. Dealers will be informed as additional VINs become eligible for final repair in bulletin N212343881.
All remaining VINs in N212343883 with an “Incomplete-Remedy Not Available” status are eligible to receive the advanced diagnostic software package.
WCAP is calculated from the “Release Date” on VINs in “Open” Status in IVH and will be adjusted as additional releases occur.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until the battery module is replaced (N212343881), OR the vehicle receives the advanced diagnostic software package, customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019 model year) mode. Instructions on how to do this are available on
(chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on October 6, 2021 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. On March 14, 2022 additional 2017 – 2019 model year Chevrolet Bolt EV vehicles were moved to ‘Open’ status in IVH and are now eligible for a final repair. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6036
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 25, 2022
Subject: N212343881-02 – Safety Recall
High Voltage Battery May Melt or Burn
Additional Vehicles Have Been Moved to ‘Open’ Status
Models: 2017 – 2019 Chevrolet Bolt EV
To: All General Motors Dealers
Additional 2017 – 2019 model year Chevrolet Bolt EV vehicles have been moved to ‘Open’ status in IVH and are now eligible for a battery module replacement in bulletin N212343881. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As VINs become eligible for a battery module replacement in N212343881, they will be closed in N212343883. Dealers will be informed as additional VINs become eligible for final repair in bulletin N212343881.
All remaining VINs in N212343883 with an “Incomplete-Remedy Not Available” status are eligible to receive the advanced diagnostic software package.
WCAP is calculated from the “Release Date” on VINs in “Open” Status in IVH and will be adjusted as additional releases occur.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until the battery module is replaced (N212343881), OR the vehicle receives the advanced diagnostic software package (N212343883), customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019 model year) mode. Instructions on how to do this are available on
(chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on October 6, 2021 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. On January 24, 2022 additional 2017 – 2019 model year Chevrolet Bolt EV vehicles were moved to ‘Open’ status in IVH and are now eligible for a final repair. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6043
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 1, 2022
Subject: N212343881-02 – Safety Recall
High Voltage Battery May Melt or Burn
Additional Vehicles Have Been Moved to ‘Open’ Status
Models: 2017 – 2019 Chevrolet Bolt EV
To: All General Motors Dealers
Additional 2017 – 2019 model year Chevrolet Bolt EV vehicles have been moved to ‘Open’ status in IVH and are now eligible for a battery module replacement in bulletin N212343881. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As VINs become eligible for a battery module replacement in N212343881, they will be closed in N212343883. Dealers will be informed as additional VINs become eligible for final repair in bulletin N212343881.
All remaining VINs in N212343883 with an “Incomplete-Remedy Not Available” status are eligible to receive the advanced diagnostic software package.
WCAP is calculated from the “Release Date” on VINs in “Open” Status in IVH and will be adjusted as additional releases occur.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until the battery module is replaced (N212343881), OR the vehicle receives the advanced diagnostic software package (N212343883), customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019 model year) mode. Instructions on how to do this are available on
(chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on October 6, 2021 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. On January 31, 2022 additional 2017 – 2019 model year Chevrolet Bolt EV vehicles were moved to ‘Open’ status in IVH and are now eligible for a final repair. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6072
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 8, 2022
Subject: N212343881-03 – Safety Recall
High Voltage Battery May Melt or Burn
Additional Vehicles Have Been Moved to ‘Open’ Status
Models: 2017 – 2019 Chevrolet Bolt EV
To: All General Motors Dealers
Additional 2017 – 2019 model year Chevrolet Bolt EV vehicles have been moved to ‘Open’ status in IVH and are now eligible for a battery module replacement in bulletin N212343881. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As VINs become eligible for a battery module replacement in N212343881, they will be closed in N212343883. Dealers will be informed as additional VINs become eligible for final repair in bulletin N212343881.
All remaining VINs in N212343883 with an “Incomplete-Remedy Not Available” status are eligible to receive the advanced diagnostic software package.
WCAP is calculated from the “Release Date” on VINs in “Open” Status in IVH and will be adjusted as additional releases occur.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until the battery module is replaced (N212343881), OR the vehicle receives the advanced diagnostic software package, customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019 model year) mode. Instructions on how to do this are available on
(chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on October 6, 2021 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. On March 7, 2022 additional 2017 – 2019 model year Chevrolet Bolt EV vehicles were moved to ‘Open’ status in IVH and are now eligible for a final repair. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5996
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 6, 2021
Subject: N212343881-02 – Safety Recall
High Voltage Battery May Melt or Burn
Multiple sections have been revised including the emphasis on ZFA Multimodule Coordinated Sequence and Vac-N-Fill procedure; Additional vehicles have been moved to ‘Open’ status.
Models: 2017 – 2019 Chevrolet Bolt EV
To: All General Motors Dealers
This bulletin has been revised in multiple areas, including to emphasize the importance of following the ZFA-Field Action Multimodule Coordinated Sequence and the importance of using the Vac-N-Fill procedure. Please take the time to re-read the entire bulletin thoroughly. Please discard all previous copies of bulletin N212343881.
Additional 2017 – 2019 model year Chevrolet Bolt EV vehicles have been moved to ‘Open’ status in IVH and are now eligible for a battery module replacement. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As VINs become eligible for final repair in N212343881, they will be closed in N212343880 or N212343883. Remaining VINs in “Incomplete-Remedy Not Available” status under N212343880 and N212343883 will not be eligible for the final repair until GM informs dealers at a future date. WCAP is calculated from the “Release Date” on VINs in “Open” Status in N212343881 in IVH and will be adjusted as additional releases occur.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until recall repairs can be completed, customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019 model year) mode. Instructions on how to do this are available on (chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on October 6, 2021 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. On December 3rd, additional 2017 – 2019 model year Chevrolet Bolt EV vehicles were moved to ‘Open’ status in IVH and are now eligible for a final repair. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
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GLOBAL SAFETY FIELD INVESTIGATIONS DCS6014 URGENT – DISTRIBUTE IMMEDIATELY Date: December 21, 2021 Subject: Bolt EV/EUV Parking Update Cling Sticker Models: 2017-2022 Bolt EV and Bolt EUV Vehicles To: All General Motors Chevrolet Dealers As battery module replacements continue and advanced diagnostics software is now available for all Bolt EV/EUV owners, Chevrolet has created a “Chevrolet Certified” window cling for owners who have either had their battery modules replaced or the latest advanced diagnostics software installed in their vehicles. These clings feature a QR code that parking lot attendants and garage owners can scan to confirm that the particular Bolt EV/EUV has been serviced. Clings should be provided directly to the owner to be used at their discretion. If the owner requests the dealership to apply the cling to their vehicle, it should be put in an area of the windshield visible from the outside but not obstructing the driver’s view. GM decided to make this cling available as the result of direct feedback from our owners. These clings should be made available ONLY to owners who have completed either the Advanced Diagnostic Software updates outlined in recall bulletins N212343883 (17-19MY) / N212345940 (20-22MY) or the battery module replacements outlined in recall bulletins N212343881 (17-19MY) / N212345941 (20-22MY). These clings are being shipped to your dealership based on the volume of VINS currently estimated to be repaired at your location. We expect the clings begin arriving at dealers in early January 2022. If you run out and need to order more, you will be able to do so through the GM 1Store in Global Connect. Go to the 1Store and search for “Bolt Update Label”. When dealers order a quantity of one (1) through the 1Store, they will receive a sheet that contains eight (8) window clings.
If you have customers that have already completed either the battery module replacement or the advanced diagnostic software, we recommend contacting the owner and, if the cling is requested, mail directly to their address of choice. A list of Frequently Asked Questions is attached to this message to assist dealers in answering customer questions regarding the cling. Thank you for your continued commitment to keeping our customers at the center and appreciate your continued patience.
FAQs:
Q: Why was it necessary to provide something like this to owners?
A: There has been on-going confusion around Bolt EVs and EUVs and parking garages or parking lots. Some garages and parking lots had inappropriately denied access to Bolt EVs and EUVs without consideration of whether or not the owners were following GM’s published charging guidelines. Having heard from owners that this was happening, we decided to provide a visible indication that customers have had their hardware replacement performed or had the interim software remedy performed, either of which lifts GM’s previous charging and parking guidance.
Q: You indicated the window cling has a QR code. Where does that direct to and what
information is provided when the QR code is scanned?
A: The user will be directed to a special website that will feature the following text:
Certification confirming vehicle has had recommended battery software update or defective battery module replacement performed at a Chevrolet Dealership. The certified battery update removes charging and parking limitations.
For additional information please visit: www.chevy.com/boltevrecall.
Q: How can owners obtain a window cling if they have completed their battery module
replacement or received the latest software update?
A: Owners who have already completed their battery module replacements or received the latest advanced diagnostics software update can request a window cling from the Chevrolet dealer which completed their battery or software update. Going forward, dealers will provide a window cling to owners once they have completed either the module replacements or software update.
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6068
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 3, 2022
Subject: N212343881-03 – Safety Recall
High Voltage Battery May Melt or Burn
Additional Vehicles Have Been Moved to ‘Open’ Status
Models: 2017 – 2019 Chevrolet Bolt EV
To: All General Motors Dealers
Additional 2017 – 2019 model year Chevrolet Bolt EV vehicles have been moved to ‘Open’ status in IVH and are now eligible for a battery module replacement in bulletin N212343881. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As VINs become eligible for a battery module replacement in N212343881, they will be closed in N212343883. Dealers will be informed as additional VINs become eligible for final repair in bulletin N212343881.
All remaining VINs in N212343883 with an “Incomplete-Remedy Not Available” status are eligible to receive the advanced diagnostic software package.
WCAP is calculated from the “Release Date” on VINs in “Open” Status in IVH and will be adjusted as additional releases occur.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until the battery module is replaced (N212343881), OR the vehicle receives the advanced diagnostic software package (N212343883), customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019 model year) mode. Instructions on how to do this are available on
(chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on October 6, 2021 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. On March 2, 2022 additional 2017 – 2019 model year Chevrolet Bolt EV vehicles were moved to ‘Open’ status in IVH and are now eligible for a final repair. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6031
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 19, 2022
Subject: N212343881-02 – Safety Recall
High Voltage Battery May Melt or Burn
Additional Vehicles Have Been Moved to ‘Open’ Status
Models: 2017 – 2019 Chevrolet Bolt EV
To: All General Motors Dealers
Additional 2017 – 2019 model year Chevrolet Bolt EV vehicles have been moved to ‘Open’ status in IVH and are now eligible for a battery module replacement in bulletin N212343881. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As VINs become eligible for a battery module replacement in N212343881, they will be closed in N212343883. Dealers will be informed as additional VINs become eligible for final repair in bulletin N212343881.
All remaining VINs in N212343883 with an “Incomplete-Remedy Not Available” status are eligible to receive the advanced diagnostic software package.
WCAP is calculated from the “Release Date” on VINs in “Open” Status in IVH and will be adjusted as additional releases occur.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until the battery module is replaced (N212343881), OR the vehicle receives the advanced diagnostic software package (N212343883), customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019 model year) mode. Instructions on how to do this are available on
(chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on October 6, 2021 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. On January 14, 2022 additional 2017 – 2019 model year Chevrolet Bolt EV vehicles were moved to ‘Open’ status in IVH and are now eligible for a final repair. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6057
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 22, 2022
Subject: N212343881-03 – Safety Recall – REVISION
High Voltage Battery May Melt or Burn
80% SOC Advanced Diagnostic Software available while waiting for HV battery appointment, Customer Letter has been added, and additional vehicles have been moved to ‘Open’ status.
Models: 2017 – 2019 Chevrolet Bolt EV
To: All General Motors Dealers
This bulletin has been revised in the following areas:
• The 80% SOC Advanced Diagnostic Software is available while the customer is waiting for their High Voltage Battery replacement appointment, if it has not been previously completed in N212343883.
• The customer letter has been added,
Important: If N212343883 (labor code 9105953) has not been previously completed, the 80% SOC Advanced Diagnostic Software is available to the customer while waiting for their high voltage battery replacement appointment. A new unique labor operation, 9106050, has been created for this programming only event. It is a non-closing labor op that will leave the safety recall open until the high voltage battery replacement procedure is completed. Please be sure to refer to the Important note in the Warranty Information section of the revised bulletin.
Please discard all previous copies of bulletin N212343881.
Additional 2017 – 2019 model year Chevrolet Bolt EV vehicles have been moved to ‘Open’ status in IVH and are now eligible for a battery module replacement. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As VINs become eligible for final repair in N212343881, they will be closed in N212343880 or N212343883. Remaining VINs in “Incomplete-Remedy Not Available” status under N212343880 and N212343883 will not be eligible for the final repair until GM informs dealers at a future date.
WCAP is calculated from the “Release Date” on VINs in “Open” Status in N212343881 in IVH and will be adjusted as additional releases occur.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the
vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until the battery module is replaced (N212343881), OR the vehicle receives the Advanced Diagnostic Software package, customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019 model year) mode. Instructions on how to do this are available on (chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on October 6, 2021 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. On February 21, 2022, additional 2017 – 2019 model year Chevrolet Bolt EV vehicles were moved to ‘Open’ status in IVH and are now eligible for a final repair. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6051
URGENT – DISTRIBUTE IMMEDIATELY
Date: February 15, 2022
Subject: N212343881-02 – Safety Recall
High Voltage Battery May Melt or Burn
Additional Vehicles Have Been Moved to ‘Open’ Status
Models: 2017 – 2019 Chevrolet Bolt EV
To: All General Motors Dealers
Additional 2017 – 2019 model year Chevrolet Bolt EV vehicles have been moved to ‘Open’ status in IVH and are now eligible for a battery module replacement in bulletin N212343881. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As VINs become eligible for a battery module replacement in N212343881, they will be closed in N212343883. Dealers will be informed as additional VINs become eligible for final repair in bulletin N212343881.
All remaining VINs in N212343883 with an “Incomplete-Remedy Not Available” status are eligible to receive the advanced diagnostic software package.
WCAP is calculated from the “Release Date” on VINs in “Open” Status in IVH and will be adjusted as additional releases occur.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until the battery module is replaced (N212343881), OR the vehicle receives the advanced diagnostic software package (N212343883), customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019 model year) mode. Instructions on how to do this are available on
(chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on October 6, 2021 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. On February 14, 2022, additional 2017 – 2019 model year Chevrolet Bolt EV vehicles were moved to ‘Open’ status in IVH and are now eligible for a final repair. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6025
URGENT – DISTRIBUTE IMMEDIATELY
Date: January 11, 2022
Subject: N212343881-02 – Safety Recall
High Voltage Battery May Melt or Burn
Additional Vehicles Have Been Moved to ‘Open’ Status
Models: 2017 – 2019 Chevrolet Bolt EV
To: All General Motors Dealers
Additional 2017 – 2019 model year Chevrolet Bolt EV vehicles have been moved to ‘Open’ status in IVH and are now eligible for a battery module replacement in bulletin N212343881. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As VINs become eligible for a battery module replacement in N212343881, they will be closed in N212343883. Dealers will be informed as additional VINs become eligible for final repair in bulletin N212343881.
All remaining VINs in N212343883 with an “Incomplete-Remedy Not Available” status are eligible to receive the advanced diagnostic software package.
WCAP is calculated from the “Release Date” on VINs in “Open” Status in IVH and will be adjusted as additional releases occur.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until the battery module is replaced (N212343881), OR the vehicle receives the advanced diagnostic software package (N212343883), customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019 model year) mode. Instructions on how to do this are available on
(chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on October 6, 2021 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. On January 10, 2022 additional 2017 – 2019 model year Chevrolet Bolt EV vehicles were moved to ‘Open’ status in IVH and are now eligible for a final repair. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6015
URGENT – DISTRIBUTE IMMEDIATELY
Date: December 23, 2021
Subject: N212343881-02 – Safety Recall
High Voltage Battery May Melt or Burn
Additional Vehicles Have Been Moved to ‘Open’ Status
Models: 2017 – 2019 Chevrolet Bolt EV
To: All General Motors Dealers
Additional 2017 – 2019 model year Chevrolet Bolt EV vehicles have been moved to ‘Open’ status in IVH and are now eligible for a battery module replacement in bulletin N212343881. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As VINs become eligible for a battery module replacement in N212343881, they will be closed in N212343883. Dealers will be informed as additional VINs become eligible for final repair in bulletin N212343881.
All remaining VINs in N212343883 with an “Incomplete-Remedy Not Available” status are eligible to receive the advanced diagnostic software package.
WCAP is calculated from the “Release Date” on VINs in “Open” Status in IVH and will be adjusted as additional releases occur.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until the battery module is replaced (N212343881), OR the vehicle receives the advanced diagnostic software package (N212343883), customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019 model year) mode. Instructions on how to do this are available on
(chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on October 6, 2021 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. On December 22, 2021 additional 2017 – 2019 model year Chevrolet Bolt EV vehicles were moved to ‘Open’ status in IVH and are now eligible for a final repair. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
**********************************************************************************************************
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6094
URGENT – DISTRIBUTE IMMEDIATELY
Date: March 22, 2022
Subject: N212343881-03 – Safety Recall
High Voltage Battery May Melt or Burn
Additional Vehicles Have Been Moved to ‘Open’ Status
Models: 2017 – 2019 Chevrolet Bolt EV
To: All General Motors Dealers
Additional 2017 – 2019 model year Chevrolet Bolt EV vehicles have been moved to ‘Open’ status in IVH and are now eligible for a battery module replacement in bulletin N212343881. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. The Dealer Maxis App via Global Connect can be utilized to download a list of eligible ‘open’ VINs. Dealer Maxis should be queried at a minimum weekly for the most up-to-date information on all open field actions. IVH is the best source for individual VIN inquiries.
As VINs become eligible for a battery module replacement in N212343881, they will be closed in N212343883. Dealers will be informed as additional VINs become eligible for final repair in bulletin N212343881.
All remaining VINs in N212343883 with an “Incomplete-Remedy Not Available” status are eligible to receive the advanced diagnostic software package.
WCAP is calculated from the “Release Date” on VINs in “Open” Status in IVH and will be adjusted as additional releases occur.
When making customer appointments, please remind the customer to not charge their vehicle 24 hours prior to their scheduled appointment. Not charging the vehicle before the service appointment and ensuring that the battery’s state of charge is at 90% or less will help speed up the repair procedure.
Until the battery module is replaced (N212343881), OR the vehicle receives the advanced diagnostic software package, customers should take the following interim steps:
1. Set their vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019 model year) mode. Instructions on how to do this are available on
(chevy.com/boltevrecall). If customers are unable to successfully make these changes, or do not feel comfortable making these changes, GM is asking them to visit their Chevrolet EV certified dealer to have these adjustments completed.
2. Charge their vehicle more frequently and avoid depleting their battery below approximately 70 miles (113 km) of remaining range, where possible.
3. Continue to park their vehicles outside immediately after charging and not leave their vehicles charging indoors overnight.
IMPORTANT
Failure to use the ZFA Multimodule Coordinated sequential programming procedure will result in claim rejection, and may require customer vehicles to return to be reprogrammed.
Question and Answer Document (FAQs)
Attached to this message you will find a document that addresses the twelve most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Customer Letter Mailing
The customer letter mailing began on October 6, 2021 and will continue as VINs become eligible for the final repair.
Global Warranty Management (GWM)
The Required Field Action section on the IVH screen was first updated on October 7, 2021. On March 21, 2022 additional 2017 – 2019 model year Chevrolet Bolt EV vehicles were moved to ‘Open’ status in IVH and are now eligible for a final repair. Please verify a VIN’s involvement in this field action by checking in IVH prior to doing any repairs. IVH is the best source for individual VIN inquiries.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
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SEOCONTENT-END
86 Associated Documents
Safety Bulletin
Revision: 01
Safety Bulletin – Product Safety Recall N212343883 High Voltage Battery May Melt or Burn
Revision: 00
RCSB-21V560-5443.pdf 630.777KB
Safety Bulletin
Revision: 04
RCSB-21V560-4293.pdf 2084.546KB
Safety Bulletin
Revision: 03
RCSB-21V560-3007.pdf 2135.883KB
Safety Bulletin – Product Safety Recall N212343881 High Voltage Battery May Melt or Burn
Revision: 02
RCSB-21V560-5618.pdf 2202.99KB
Safety Bulletin re Product Safety Recall N212343881 High Voltage Battery May Melt or Burn
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RCSB-21V560-2680.pdf 2261.089KB
Safety Bulletin re Product Safety Recall N212343881 High Voltage Battery May Melt or Burn
Revision: 00
RCSB-21V560-3056.pdf 2346.079KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N202311731-02 & N212343880 High Voltage Battery May Melt or Burn
RMISC-21V560-4860.pdf 136.518KB
Miscellaneous Document – Owner Outreach Email
RMISC-21V560-0463.pdf 410.289KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Updated Bolt EV Recall Statement
Manufacturer Notices(to Dealers,etc) – Leadership Message
RCMN-21V560-4420.pdf 125.106KB
Safety Bulletin
RCSB-21V560-6354.pdf 171.378KB
Manufacturer Notices(to Dealers,etc) – N212343880 – Safety Recall WCAP for High Voltage Battery May Melt or Burn Application for Used Vehicle Working Capital Assistance Program (WCAP)
RCMN-21V560-9964.pdf 107.423KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343880 – Safety Recall High Voltage Battery May Melt or Burn
Recall Acknowledgement
RCAK-21V560-1208.pdf 755.664KB
Defect Notice 573 Report
RCLRPT-21V560-6162.PDF 216.167KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Chevrolet Bolt Battery Safety Recall Update
Miscellaneous Document – Owner Outreach
RMISC-21V560-2713.pdf 153.049KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V560-8522.pdf 65.661KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V560-9411.pdf 146.884KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212343883 High Voltage Battery May Melt or Burn
RMISC-21V560-5637.pdf 98.043KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343883-01 – Safety Recall for 2017-2019MY Chevrolet Bolt EV Vehicles involved in N212343880 – High Voltage Battery May Melt or Burn – REVISION Includes Advanced Diagnostic Software Package.2017-2018 model year vehicles added.
Miscellaneous Document – Customer Outreach
RMISC-21V560-8499.pdf 346.213KB
Miscellaneous Document – Supplemental Outreach re Parts are Available for Your Repair
RMISC-21V560-1836.pdf 383.999KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212343881 High Voltage Battery May Melt or Burn
RMISC-21V560-7476.pdf 87.896KB
Miscellaneous Document – Supplemental Outreach re an advanced diagnostic software package that will remove parking and charging limitations on your vehicle
RMISC-21V560-0666.pdf 696.333KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881-02 – Safety Recall High Voltage Battery May Melt or Burn Additional Vehicles Have Been Moved to Open Status
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881-02 – Safety Recall High Voltage Battery May Melt or Burn Additional Vehicles Have Been Moved to Open Status
RCMN-21V560-8689.pdf 106.988KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212343881 High Voltage Battery May Melt or Burn
Miscellaneous Document – Owner Outreach Email re Chevy Bolt EV
RMISC-21V560-5406.pdf 317.509KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881 – Safety Recall High Voltage Battery May Melt or Burn
ISSUED Owner Notification Letter(Part 577)
RCONL-21V560-0439.pdf 42.409KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881-02 – Safety Recall High Voltage Battery May Melt or Burn Additional Vehicles Have Been Moved to Open Status
RCMN-21V560-3799.pdf 106.964KB
Miscellaneous Document – Supplemental Outreach re BOLT EV UPDATE: A software update is available now
RMISC-21V560-5624.pdf 203.902KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212343881 High Voltage Battery May Melt or Burn
RMISC-21V560-1643.pdf 87.896KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V560-9386.PDF 211.254KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212343881 High Voltage Battery May Melt or Burn
RMISC-21V560-0869.pdf 87.896KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION N212343881-01 – Safety Recall High Voltage Battery May Melt or Burn Multiple Sections Revised including Vehicle Preparation, Adjusting the State of Charge, and WCAP Clarification
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212343881 High Voltage Battery May Melt or Burn
Manufacturer Notices(to Dealers,etc) – Dealer Message re Chevy Bolt
RCMN-21V560-5485.pdf 137.057KB
Recall 573 Report (Amendment 1)
RCLRPT-21V560-5475.PDF 214.428KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343880 / N212343881 – Safety Recall High Voltage Battery May Melt or Burn
RCMN-21V560-6025.pdf 273.747KB
Miscellaneous Document – Customer Outreach re Chevy Bolt
RMISC-21V560-4200.pdf 879.364KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V560-7703.pdf 115.821KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V560-2228.pdf 115.246KB
Miscellaneous Document
RMISC-21V560-8766.pdf 75.002KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION N212343880-01 Safety Recall High Voltage Battery May Melt or Burn Population Expansion and Update on Final Remedy Customer Appointments
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212343880 High Voltage Battery May Melt or Burn
RMISC-21V560-8422.pdf 156.679KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881-02 – Safety Recall High Voltage Battery May Melt or Burn Multiple sections have been revised including the emphasis on ZFA Multimodule Coordinated Sequence and Vac-N-Fill procedure; Additional vehicles have been moved to ‘Open’ status.
Safety Bulletin – Product Safety Recall N212343880 High Voltage Battery May Melt or Burn
RCSB-21V560-2198.pdf 171.736KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Bolt EV/EUV Parking Update Cling Sticker
RCMN-21V560-7907.pdf 134.624KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212343881 High Voltage Battery May Melt or Burn
RMISC-21V560-0149.pdf 87.277KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881-02 – Safety Recall High Voltage Battery May Melt or Burn Additional Vehicles Have Been Moved to Open Status
RCMN-21V560-0376.pdf 107.032KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re REVISION: N212343880-02 – Safety Recall High Voltage Battery May Melt or Burn Movement of 2019 MY Chevrolet Bolt EV Vehicles to Bulletin N212343883
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343883 – Safety Recall for 2019MY Chevrolet Bolt EV Vehicles involved in N212343880 – High Voltage Battery May Melt or Burn Includes Advanced Diagnostic Software Package
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212343883 High Voltage Battery May Melt or Burn
RMISC-21V560-5219.pdf 97.981KB
Miscellaneous Document – Customer Email
RMISC-21V560-0004.pdf 391.955KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212343880-02 High Voltage Battery May Melt or Burn
RMISC-21V560-3031.pdf 88.024KB
Miscellaneous Document – Customer Outreach re Diagnostic Update
RMISC-21V560-6896.pdf 426.779KB
Safety Bulletin re Product Safety Recall N212343880 High Voltage Battery May Melt or Burn
RCSB-21V560-3208.pdf 119.292KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881-02 – Safety Recall High Voltage Battery May Melt or Burn Additional Vehicles Have Been Moved to Open Status
RCMN-21V560-8422.pdf 106.236KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343880 / N212345940 – Safety Recall – High Voltage Battery May Melt or Burn Updated Date: Sep 28, 2021 15:30 CT
RCMN-21V560-4492.pdf 133.294KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881-01 – Safety Recall High Voltage Battery May Melt or Burn Additional Vehicles Have Been Moved to Open Status
Miscellaneous Document – Owner Outreach re 2019 model year Bolt EV update
RMISC-21V560-5337.pdf 27.429KB
Miscellaneous Document – Supplemental Email Reminder to schedule free diagnostic testing
RMISC-21V560-7991.pdf 117.148KB
Miscellaneous Document – Supplemental Email re reminder to schedule your appointment
RMISC-21V560-8082.pdf 557.969KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212343881 High Voltage Battery May Melt or Burn
Recall Quarterly Report #1, 2021-3
RCLQRT-21V560-1776.PDF 211.142KB
Miscellaneous Document – Customer Email re Chevy Bolt Info
RMISC-21V560-9817.pdf 394.692KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re IMPORTANT: High Voltage Battery Cooling System Draining Safety Recalls N212343881 and N212345941
RCMN-21V560-8472.pdf 107.239KB
Miscellaneous Document – Supplemental Outreach Letter re REMINDER: SCHEDULE YOUR FREE ADVANCED DIAGNOSTIC SOFTWARE UPDATE NOW.
RMISC-21V560-2475.pdf 163.049KB
Miscellaneous Document – Outreach App Message re Bolt EV Recall Push Notification Message v1.2
RMISC-21V560-8703.pdf 123.623KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re Eligibility for Servicing Bolt EV and Bolt EUV Recall
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212343881 High Voltage Battery May Melt or Burn
RMISC-21V560-7581.pdf 87.768KB
Miscellaneous Document – Supplemental Outreach
RMISC-21V560-1469.pdf 121.682KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881-02 – Safety Recall High Voltage Battery May Melt or Burn Additional Vehicles Have Been Moved to ‘Open’ Status
RCMN-21V560-3823.pdf 107.007KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881-03 – Safety Recall – REVISION High Voltage Battery May Melt or Burn 80% SOC Advanced Diagnostic Software available while waiting for HV battery appointment, Customer Letter has been added, and additional vehicles have been moved to ‘Open’ status
Miscellaneous Document – Supplemental Outreach to Make an Appointment to Schedule Your Repair
RMISC-21V560-7021.pdf 554.076KB
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212343881 High Voltage Battery May Melt or Burn
RMISC-21V560-6420.pdf 87.853KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881-03 – Safety Recall High Voltage Battery May Melt or Burn Additional Vehicles Have Been Moved to ‘Open’ Status
RCMN-21V560-8224.pdf 106.218KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881-03 – Safety Recall High Voltage Battery May Melt or Burn Additional Vehicles Have Been Moved to ‘Open’ Status
RCMN-21V560-5266.pdf 106.256KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881-03 – Safety Recall High Voltage Battery May Melt or Burn Additional Vehicles Have Been Moved to ‘Open’ Status
RCMN-21V560-8993.pdf 106.943KB
Manufacturer Notices(to Dealers,etc) – – Dealer Message re Charge limited to 80% after battery pack changed for remedy
RCMN-21V560-4795.pdf 240.728KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881-03 – Safety Recall High Voltage Battery May Melt or Burn Additional Vehicles Have Been Moved to ‘Open’ Status
RCMN-21V560-0303.pdf 106.232KB
Manufacturer Notices(to Dealers,etc) – Dealer Message re N212343881-04 Safety Recall – REVISION High Voltage Battery May Melt or Burn High Voltage Battery Part Numbers have been removed from the Parts Table
Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N212343881 High Voltage Battery May Melt or Burn
RMISC-21V560-8737.pdf 87.853KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V560&docType=RCL
- Charge with Confidence: ChargePoint builds reliable, flexible and innovative EV charging stations for home, business and fleets. Drivers have access to 24/7 support and hundreds of thousands of places to charge across North America via the ChargePoint app.
- Charge Smart: With the in-depth, user-friendly ChargePoint Mobile App, you can control your electric car charger, easily manage and set reminders, connect to your smart home devices, find stations, get valuable data and charging information, and get access to the app's latest features.
- Vast Network: ChargePoint’s extensive network includes 274k+ ChargePoint stations across North America and Europe, so you have peace of mind wherever life takes you. You can even charge up at plus 565k+ ChargePoint roaming partner stations for added flexibility and convenience when you’re on the go.
- Safe & Durable: Rely on this EV charger to provide safe charging at home, adhering to UL safety standards; The charger can be installed indoor or outdoor with a weatherproof NEMA outlet and includes a cable that stays pliable in very cold weather.
- Fast & Powerful: This charger charges up to 7 times faster than a 110V outlet, delivering an impressive 30 miles of range per hour. The plug is compatible with all EVs (Tesla requires adapter) and works with a 14-50 outlet. Requires 40A or 50A-rated circuit.
- 【𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐔𝐒-𝐛𝐚𝐬𝐞𝐝 𝐁𝐫𝐚𝐧𝐝】𝐓𝐞𝐫𝐚, 𝐂𝐨𝐧𝐜𝐞𝐢𝐯𝐞𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐄𝐚𝐫𝐥𝐲 𝟐𝟎𝟎𝟎𝐬, 𝐂𝐮𝐥𝐭𝐢𝐯𝐚𝐭𝐞𝐝 𝐢𝐧 𝐂𝐀, 𝐚𝐧 𝐄𝐬𝐭𝐞𝐞𝐦𝐞𝐝 𝐔𝐒 𝐁𝐫𝐚𝐧𝐝 𝐰𝐢𝐭𝐡 𝐎𝐯𝐞𝐫 𝟐𝟎-𝐲𝐞𝐚𝐫 𝐋𝐞𝐠𝐚𝐜𝐲. 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐨𝐟 𝐌𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐒𝐭𝐚𝐭𝐞 𝐆𝐨𝐯𝐞𝐫𝐧𝐦𝐞𝐧𝐭𝐬 𝐟𝐨𝐫 𝐄𝐕 𝐂𝐡𝐚𝐫𝐠𝐢𝐧𝐠 𝐒𝐭𝐚𝐭𝐢𝐨𝐧𝐬. The EV charger supports 24/7 lifetime technique support.
- Supports Level 1 & Level 2: The home electric car charger for J1772 features a NEMA 5-15P to 14-50R power cord for seamless home electrical conversion, compatible with Level 1 and Level 2 EVs. Paired with a 23ft cable, you can effortlessly utilize your EV charger with standard household sockets. Moreover, the provided J-hook can help you organize wires and prevent them from becoming tangled or messy.
- 2 Ways to Delay Charging: The Tera electric car charger for J1772 supports scheduling of charging through both the touchscreen interface and the vehicle's onboard system. The level-1 & level-2 EVSE can accept reservations with a maximum delay of 12 hours via touchscreen, allowing you to schedule charging during off-peak hours to save costs.
- Adjustable Current: The Tera portable EV charger for J1772 provides adjustable ampere settings: 16A , 13A , 10A , and 8A. Rates are as follows: 10-12 miles per hour at 16Amp, 8-10 miles per hour at 13Amp, 6-7 miles per hour at 10Amp, and 5-6 miles per hour at 8Amp. You can use a standard household outlet for Level 1 charging or upgrade to Level 2 charging for faster charging as needed.
- Smart LED Screen Display: On the smart LED screen of the J1772 EV charger, prominently display amperage, speed, input voltage, delay time, and charging practices for user convenience. Package Included: Level 1 + Level 2 Portable EV Charger*1, Storage Bag*1, Hook*1, NEMA 5-15P to 14-50R Adapter Cord*1, User Manual*1.
- 【High Compatibility EV Charger】LiftSun EV charger is compatible with electric vehicles that meet SAE J1772 standards. our EV charger comes with NEMA 5-15 and 6-20 plugs that make it workable for both level 1 & level 2. The portable electric vehicle charger has an 21FT cable, long enough for most driveways or garages.
- 【Level 1+2 J1772 EV Charger】 Our EV charger cable is 4 times faster than a standard EV charger comes with your car under Level 2 charging mode. It has a power range of 95-265V, up to 16A for level 2, Enable you to charge quickly under Level 2 power supply.
- 【Safety Guarantee Car Charger】This Level 1+2 EV charger weatherproof rating is IP66, controller IP54, CE certification, with lightning protection, leakage, grounding, low voltage, overvoltage, overcharge, overheating and overcurrent and other multiple protection.
- 【Simple Designed EV Charger】The LifstSun EV Charger has LED indicator on the control box shows three different states: power, charge, and fault to help you identify the working status of EV charger and keep you informed of relevant charging information. If a fault is found, it will alert you and let you deal with the problem immediately.
- 【Portable Car Charging Station】Our portable EV charger is lightweight designed and included storage bag to makes it easy to carry around and stay organized in your car, allowing you to charge anywhere, anytime, without having to find an EV charging station outside. We provide a durable NEMA 5-15P to 6-20R adapter, This EV charger can be carried directly in the car, always available, and can be charged anywhere there is a 120V or 240V socket.
- Fast charging Speed: Experience quick and efficient EV charging with the Stylish 16A Level 2 portable EV charger, Charge your car 4x faster than traditional 8A Level 1 chargers, providing a rapid charging solution for your electric vehicle
- Universal Compatibility: Suitable for all EV cars and plug-in hybrids, it's compact, durable, and perfect for home use. Enjoy the convenience of a 23ft cable, ideal for most driveways or garages, The EV charger is perfect for multi-vehicle owners or buildings with EV charging docks. Enjoy the flexibility of charging different electric vehicles with one reliable charger.
- Excellent Protection:With an intelligent chip, the Level 2 EV charger offers comprehensive protection including lightning, leakage, grounding, over voltage, under voltage, over charge, over current, and overheat protection. CE certification, IP66 control box and EV connector ensure safe and secure charging.
- Portable & Convenient:Effortlessly carry and store the EV charger with the included portable bag. Simply plug into a NEMA 6-20 outlet, the NEMA 5-15 Outlet is included , and the compact size, along with the 23 ft extra-long charging cable, ensures compatibility with most driveways or garages
- EVDANCE 12 Months Warranty: EVDANCE covers a period of 12 months from the date of purchase. During this time, if you encounter any issues with your charger that are due to manufacturing defects or workmanship, Our dedicated team will assist you in resolving the matter promptly.
- Safety, Certification, and Peace of Mind: UL listed and ENERGY STAR certified, meeting stringent standards (NEC 625, SAE J1772, UL 817, UL 991, UL 2231, UL 2251, and UL 2594).
- Versatile Installation Options: Preconfigured for NEMA Type 14-50P compliant with 2017 NEC Section 625.17 for up to 40A or convert to Hardwired for up to 48A. Professional installation recommended for optimal safety and performance.
- Get the Benefits of Smart Charging: Connect via 2.4 GHz WiFi to access real-time energy data and manage charging from your mobile device. Schedule charging sessions to optimize utility rates and performance.
- Universal Compatibility: Equipped with a secure SAE J1772 connector, compatible with all EVs in North America, including Tesla, Chevrolet Bolt, VW ID 4, Nissan Leaf, Ford Mustang Mach-E, IONIQ 5/6, BMW i3, i4, iX, Audi, and Jeep Wrangler 4xe.
- High Charging Speed: The Seguma 32amp Level 2 EV charger equipped with NEMA 14-50 plug, provides faster charging (approx. 6 times faster) compared to standard Level 1 EV chargers, allowing you to charge your electric vehicle more quickly.
- Adjustable Charging Current from 32A to 10A: This ev charger level 2 comes with adjustable amperage range of 10A/16A/20A/24A/32Amp. Simply touch the "A" button to select the proper charging speed according to your specific needs.
- Intelligent 1.77" TFT Display: The smart large size TFT screen on the NEMA 14-50 level 2 EV charger provides clear and real-time updates on the key charging information including charging current/voltage/power kWh, charging time and work status, etc.
- Clear LED Indicators: The humanized designed LED indicator on the electric vehicle charger control box can show the real-time charging status of your EV, promptly alerting you to any concerns.
- Intelligent Charging Features: Feature with built-in advanced chipset, Seguma ev charging station provides extensive protection against leakage, grounding issues, over and under voltage, overcharging, excessive current, and overheating. Additionally, the IP66 home ev charger level 2 automatically shuts off once your vehicle is fully charged, enhancing car safety.
- ❤ [Question & Answer: Why can't find the device on app? or Can't find the device after changing phones]: Solutions: 1. Confirm your phone to connect with the 2.4Ghz wifi, not connect the wifi whose name has 5G suffix; 2. Turn on the wifi and bluetooth of the phone; 3. Wifi reset: Pull out the charging gun, simultaneously long press the Ⓐ button and time button on the product screen until it shows "WIFI Reset". 4. Re-start and add your device.
- ❤ [Working Voltage 200-260V, ONLY Fits for Nema 14-50 Plug-in Outlet]: Fits for: 200V-260V, suggest 220V or 240V(32A). Kindly Note: The adapter is needed if your home outlet is not Nema 14-50 plug-in socket. If the input voltage is under 200V, the safe current(Amperage) may be adjusted below 32A automatically because part of the electric cars such as Tesla will be adapted to the appropriate current according to the voltage change, you can reset by your ev charger directly.
- ❤ [Operating Regulations]: Plug-in Socket: Only works with Nema 14-50 plug-in socket; [Doesn't charge or shows "No Plug error"]: Pull out the charging gun, long press "Ⓐ Button" until the screen shows "Plug-and-Play", then re-start and it will work well.
- ❤ [6X Faster with ETL, FCC and CE Listed, Meets the Safety Criteria Defined by: SAE J1772, UL2231-1/-2, UL 991, UL 2231, UL 2251, UL1998 and UL 2594 & Compatible with all EVs and PHEVs Sold in North America]: Say goodbye to slow level 1 ev charger and enjoy 6X faster charging. Designed with J1772 TYPE 1 standard connector, compatible with Tesla (Adaptor Needed), Ford, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc.
- ❤ [Up to 7.68kWh High Speed Charging & Adjustable Amperage from 16A to 32A]: Maximum current output of 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker.
- 9X FASTER: EVIQO is electric vehicle charger for home providing 38 m/h (40 amp ev charger by default) and 46 m/h if hardwired and set as a 48A EV charger. Max output for EV charging station level 2 is set with a dip switch. Adjustable current: 1A increment in EVIQO app. Stay EVIPOWER-ful with live 24/7 post-sale customer support.
- SAFE, USA CERTIFIED: EVIQO electric car charger level 2 is UL compliant, Energy Star, ETL and FCC certified EV charging station with 3 years Manufacturer Warranty. EVIQO level 2 home ev charger is weatherproof. This EV car charger level 2 is suitable for use as an indoor/ outdoor EV charger. EVIQO EV wall charger level 2 meets NEMA 4 and IP66 protection standards.
- SMART APP: EVIQO surveyed 1,800 EV owners to create EV home charger level 2 app. Set up to 3 schedules for cost savings during off-peak rates. Get smart tips and reminders, track power/costs live and monitor the charging history. Enjoy sleek intuitive interface of your electric car charger 240v. EVIQO level 2 car charger consistently enhances its firmware with remote OTA updates.
- COMPATIBLE WITH ALL EVs: EVIPOWER electric car home charging stations are equipped with heavy duty rubberized SAE J1772 connector compatible with all EVs / PHEVs in NA: all Tesla models, Chevrolet Bolt, VW ID 4, Nissan Leaf, Polestar 2, Ford Mustang Mach-E, IONIQ 5/6, BMW i3, i4, iX, Mercedes EQS, Audi, Rav4, Jeep Wrangler 4xe level 2 charger (Tesla requires an adapter).
- FIRST-IN-CLASS: EVIQO electric vehicle charging stations offer the MARKET'S LONGEST 37" input cable with a NEMA 14-50 plug along with a 25' EXTRA LONG output cable.
- COMPATIBILITY: Wall Connector is compatible with all Tesla models: Model S, Model 3, Model X and Model Y.
- CHARGING SPEED: Up to 44 miles of range per hour of charge, with up to 11.5 kW / 48 amp output, depending on Tesla model and breaker size.
- CONVENIENCE: Indoor or outdoor installation (by your own electrician or one of the 1,400+ Tesla Certified Electricians) with variable amperage that allows max output to be customized to an existing power supply and supports any output up to 48A. Possible max output configurations include: 48A, 40A, 32A, 24A, 16A, 12A.
- CONNECTIVITY: Connecting the Wall Connector to a local Wi-Fi network enables over-the-air firmware updates for continual product improvements and remote access control.
- POWER-SHARE: Power-share is ideal for locations that need to charge more than one Tesla at the same time. This functionality allows up to six Wall Connectors to be linked for efficient power management.
- Fast and Efficient Charging---The Seguma level 2 EV charger is equipped with NEMA 6-20 Plug, offers 240V, 16A, 3.84kW output current, approximately 4x faster than 8A level 1 ev chargers, reducing the time required to charge an electric vehicle.
- Level 1+Level 2 EV Charger--- This portable ev charger is equipped with NEMA 6-20 plug (Level 2 circuits, 240V, 16A) and attached a NEMA 5-15 adapter (Level 1 circuits, 120V, 12A), Whether you have access to a standard household outlet or a dedicated EV charging station, our electric car charger adapts to your charging needs.
- Universal Compatibility--- Seguma 16A j1772 Charger is engineered with standardized J1772 connector, works flawlessly with any electric vehicle featuring a j1772 charging port. Whether you drive a Ford, Kia, Chevrolet Bolt, or any other EV model, this evse level 2 charger ensures hassle-free charging every time.
- Intelligent Charging Features---Feature with built-in advanced chipset, Seguma ev charger provides extensive protection against lightning, leakage, grounding issues, over and under voltage, overcharging, excessive current, and overheating. Additionally, the ev level 2 charger automatically shuts off once your vehicle is fully charged, enhancing car safety. Tips: We recommend installing a circuit breaker on your home circuit for added safety measures.
- Extended 25FT Cable Length---With an impressive 25-foot cable, you can conveniently charge your EV at home or using public charging stations. Its internal copper wires ensure top conductivity, while the TPE flame-retardant jacket adds durability. Plus, this ev charging cable is IP66 waterproof and dustproof, enduring temperatures from -30°C to 45°C.
Last update on 2024-07-15 / Affiliate links / Images from Amazon Product Advertising API
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