Engineering Information – Selective Battery Pack Replacement for Analysis – 2017-2019 Chevrolet Bolt EV

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Subject: Engineering Information – Selective Battery Pack Replacement for Analysis
Attention: Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the
Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this
condition or the EI does not show in GWM/IVH, disregard the PIE and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL — refer to the latest version of Service Bulletin 04-00-89-053 for more
details on the use of Engineering Information bulletins.
This EI has been revised to update information for Steps 1, 2 and 3 and added Pick-Up and Drop-Off Reimbursement Process section.
Please discard PIE0600.
Brand: Model: Model Year: VIN: Engine: Transmission:
from to from to
Chevrolet Bolt EV 2017 2019 — — — —
Involved Region or Country North America
Condition Important: If the customer did not bring their vehicle in for this concern, DO NOT proceed with this EI.
The purpose of this EI is for specific Bolt EVs that have been selected for an engineering investigation. The
customers involved will be contacted proactively by GM to visit a Chevrolet Bolt EV certified dealer for a battery
pack replacement under warranty.
Cause GM is studying battery packs based on several factors, including OnStar® data sent from the vehicle.
Correction
If you have been contacted with the above concern, perform the following:
1. Verify that this PIE0600A appears in IVH for this particular vehicle’s VIN#.
2. Contact GM Technical Assistance via DCM to start a case and reference this PIE0600A to pre-authorize the battery pack replacement.
Important: The high voltage battery pack should be replaced following SI procedures (Drive Motor Battery Replacement and Shipping Preparation). Use
Service Bulletin 19-NA-194 for ordering the pack through the GM Battery Service Center.
3. Contact this email address to arrange a pickup of the used battery pack: SCGMOps@xpo.com.
Note: When requesting the used battery pickup, please indicate in the email that the shipment should be shipped expedited by Truckload per bulletin
PIE0600A. This service is provided at no cost to the dealer. Pay attention to the unique used battery return address provided in the sample Bill of Lading that
comes in the new battery pack cocoon from the GM BSC. It should match this address below.
LG Electronics
1400 E 10 Mile Rd
Hazel Park, MI 48030
Pick-Up and Drop-Off Reimbursement Process
Warranty Repair Orders:
• Effective with job cards dated March 20, 2020 and after, GM is temporarily extending shuttle coverage (Warranty Administration Service Bulletin 07-00-89-037)
to shuttle service of a customer’s vehicle to and from the dealership.
• This applies to all New Vehicle Warranty, Policy and Field Actions EXCEPT Included Maintenance events.
• For dealerships providing this service to our customers, submit $7.50 each way ($15 max per job card) in the Net/Shuttle field.
– The pickup and/or return of the customer’s vehicle must be noted on the job card.
• For shuttles provided on field actions outside of our standard policy, wholesale authorization is not required via the Dealer Aftersales Empowerment portal.
• ZPTI and ZPTC part warranty claims continue to be ineligible for courtesy transportation.
Warranty Information
This operation is covered by the EV component warranty (V) for the vehicles involved.
1
Labor Operation Description Labor Time
5031030 Drive Motor Battery Replacement and Shipping Preparation Use Published Labor Operation Time
Version 2
Modified Released November 23, 2020
November 30, 2020 – Updated information for Steps 1, 2 and 3 and added Pick-Up and Drop-Off Reimbursement
Process section.
2

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