Incorrect Bolts Used To Attach Seat Belts - 2020-2021 Cadillac Chevrolet & GMC

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December 23, 2020 NHTSA CAMPAIGN NUMBER: 20V811000

Incorrect Bolts Used To Attach Seat Belts

If a seat belt assembly is not properly attached to the vehicle, the seat belt may not properly restrain an occupant in the event of a crash, increasing the risk of injury.

NHTSA Campaign Number: 20V811

Manufacturer General Motors, LLC

Components SEAT BELTS

Potential Number of Units Affected 470

Summary

General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV and 2021 GMC Canyon and Sierra 1500, 2500 and 3500, Yukon, Yukon XL, Cadillac Escalade and Escalade ESV and Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, 2500 and 3500, Suburban and Tahoe vehicles. Incorrect bolts may have been used at one or more fastening locations to secure the seat belts to the vehicle. If an incorrect bolt was used, the seat belt may not be properly attached to the vehicle.

Remedy

GM will notify owners, and dealers will replace the suspect bolts, free of charge. The recall began January 29, 2021. Owners may contact GMC customer service at 1-800-462-8785, Cadillac customer service at 1-800-458-8006, or Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is N202322230.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

SEOCONTENT-START

Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
January 2021
This notice applies to your vehicle, VIN: __________________________________
Dear General Motors eBay Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors eBay has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Chevrolet Bolt EV vehicles; certain 2021 model year Cadillac eBay Escalade and Escalade ESV vehicles; certain 2021 model year Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe vehicles; and certain 2021 model year GMC Canyon, Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
IMPORTANT
• Your vehicle is involved in GM safety recall N20232223x.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle being recalled?
In these vehicles, the wrong seat-belt bolt may have been used at one or more fastening locations to secure the seat belt to the vehicle. If an incorrect bolt was used, the seat belt may not be properly attached to the vehicle. If a seat belt assembly is not properly attached to the vehicle, the seat belt may not properly restrain an occupant, increasing risk of occupant injury in a crash.
What will we do?
Your GM dealer will replace bolts at suspect seat-belt attachment locations. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 45 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division
Number
Text Telephones (TTY)
Cadillac eBay
1-866-982-2339
1-800-833-2622
Chevrolet
1-800-630-2438
1-800-833-2438
GMC
1-866-996-9463
1-800-462-8583
Puerto Rico – English
1-800-496-9992
Puerto Rico – Español
1-800-496-9993
Virgin Islands
1-800-496-9994
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 20V811.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann Combs
Vice President
Global Vehicle Safety
GM Recall N20232223x
**************************************************************************************************************
SEOCONTENT-END

18 Affected Products

Vehicles

MAKE	MODEL	YEAR

CADILLAC	ESCALADE	2021
CADILLAC	ESCALADE ESV	2021
CHEVROLET	BLAZER	2021
CHEVROLET	BOLT EV	2020
CHEVROLET	CAMARO	2021
CHEVROLET	COLORADO	2021
CHEVROLET	EQUINOX	2021
CHEVROLET	SILVERADO 1500	2021
CHEVROLET	SILVERADO 2500	2021
CHEVROLET	SILVERADO 3500	2021
CHEVROLET	SUBURBAN	2021
CHEVROLET	TAHOE	2021
GMC	CANYON	2021
GMC	SIERRA 1500	2021
GMC	SIERRA 2500	2021
GMC	SIERRA 3500	2021
GMC	YUKON	2021
GMC	YUKON XL	2021

44 Associated Documents

Manufacturer Notices(to Dealers,etc) – Dealer Notification re N202322235 – Safety Recall Seat Belt May Not Be Properly Attached

RCMN-20V811-7125.pdf 11.052KB

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Summary

Remedy

Notes

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