Product Safety Recall N192263741 Relay Fuse Box Bolt – 2017-2019 Chevrolet Low Cab Forward 3500/4500/6500XD MD

September 9, 2019 NHTSA CAMPAIGN NUMBER: 19V647000

Loss of Electrical Power at Relay

A stall can increase the risk of a crash.

 

NHTSA Campaign Number: 19V647

Manufacturer Isuzu Technical Center of America, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 16,766

 

Summary

Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2017-2019 N-GAS HD and Chevrolet Low Cab Forward 3500 and 4500 vehicles and 2018-2019 Isuzu FTR and Chevrolet Low Cab Forward 6500XD vehicles. The power supply bolt in the relay box may not have been properly tightened during harness production at the supplier. This may lead to melting of the power wire and/or a loss of electrical power to the vehicle, which can lead to a stall.

 

Remedy

Isuzu will notify owners, and dealers will inspect the relay box power supply bolt, tightening it as necessary. If the harness or relay box is found to be damaged, it will be replaced or repaired, free of charge. The recall is expected to begin October 25, 2019. Owners may contact Isuzu customer service at 1-866-441-9638. Isuzu’s number for this recall is V1905.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall



Frequently Asked Questions (FAQs) for Safety Recall N192263741
Relay Fuse Box Bolt

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

 

Q1) Which vehicles are involved?
A1) Certain 2017-2019 Chevrolet Low Cab Forward 3500/4500/6500XD MD Trucks.

 

Q2) What is the issue or condition?
A2) In some of the affected vehicles, the power supply bolt in the relay box may not have been properly tightened during harness production at the supplier.  This may lead to melting of the power wire and/or a loss of electrical power to the vehicle, which can lead to an engine stall. If the bolt is loose, the vehicle could lose electrical power and stall while being driven, increasing the risk of a crash.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) None

 

Q4) What is the remedy/repair?
A4) The relay box power supply bolt will be inspected and torqued in all affected vehicles.  During the inspection, the harness and relay box will be inspected for damage, and any excess insulation.  If there is excessive insulation, the bolt will be removed, the excessive insulation will be trimmed away, and the bolt will then be torqued to the appropriate specification.  If the harness or relay box is found to be damaged it will be repaired or replaced.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) If the bolt is loose, the vehicle could lose electrical power and stall while being driven, increasing the risk of a crash.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) Yes, the remedy/repair is available now, please see the attached bulletin for details.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is not applicable for this field action.

 

 


13 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET LOW CAB FORWARD 3500 2017-2019
CHEVROLET LOW CAB FORWARD 4500 2017-2019
CHEVROLET LOW CAB FORWARD 6500 2018-2019
ISUZU FTR 2018-2019
ISUZU N-SERIES 2017-2019

9 Associated Documents

Safety Bulletin

RCSB-19V647-1903.pdf 395.051KB

To View or Download this Document Click Here


Manufacturer Notices(to Dealers,etc)

RCMN-19V647-0639.pdf 67.048KB

Download (PDF, 65KB)


Manufacturer Notices(to Dealers,etc)

RCMN-19V647-3857.pdf 12.571KB

Download (PDF, 12KB)


Recall Acknowledgement

RCAK-19V647-5293.pdf 245.022KB

Download (PDF, 239KB)


Manufacturer Notices(to Dealers,etc)

RCMN-19V647-0989.pdf 233.415KB

Download (PDF, 228KB)


Remedy Instructions and TSB

RCRIT-19V647-8277.pdf 982.506KB

Download (PDF, 959KB)


Defect Notice 573 Report

RCLRPT-19V647-8208.PDF 217.527KB

Download (PDF, 212KB)


Manufacturer Notices(to Dealers,etc)

RCMN-19V647-6182.pdf 33.988KB

Download (PDF, 33KB)


Manufacturer Notices(to Dealers,etc)

RCMN-19V647-3844.pdf 34.089KB

Download (PDF, 33KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V647&docType=RCL


 

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Last update on 2019-10-18 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-10-18 / Affiliate links / Images from Amazon Product Advertising API

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