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NHTSA ID Number: 10163255
Manufacturer Communication Number: 19NA139
Summary
This technical bulletin provides a procedure to pry the upper and lower quarter rear trim panel sheet metal apart to eliminate a creak noise heard from the quarter lower rear trim panel area.
30 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CADILLAC | ESCALADE | 2015-2019 |
| CADILLAC | ESCALADE ESV | 2015-2019 |
| CHEVROLET | SUBURBAN | 2015-2019 |
| CHEVROLET | TAHOE | 2015-2019 |
| GMC | YUKON | 2015-2019 |
| GMC | YUKON XL | 2015-2019 |
SEOCONTENT-START
Service Bulletin Bulletin No.: 19-NA-139
Date: June, 2019
TECHNICAL
Subject: Creak Noise Heard from the Quarter Lower Rear Trim Panel Area
Brand: Model:
Model Year: Breakpoint:
Engine:
Transmission:
from to from to
Cadillac Escalade
Models
Chevrolet 2015 2019
Suburban
Tahoe
GMC Yukon
Involved Region or Country North America, Europe, Russia, Middle East, South America, Japan, South Korea and
Thailand.
Condition Some customers may comment on a creak noise heard from the quarter lower rear trim
panel area.
Cause This condition may be caused when the quarter rear trim panel sheet metal, upper and
lower, rubbing together.
Correction Pry the upper and lower quarter rear trim panel sheet metal apart following the procedure
below.
Service Procedure
1. Remove the body lock pillar upper trim panel.
Refer to Body Lock Pillar Upper Trim Panel
Replacement in SI.
5360965
2. Remove the retainers in the 3 locations on the
backside of the quarter lower rear trim panel, as
shown in the picture above.
5360267
3. Slightly pull the corner of the quarter lower rear trim
panel back and locate where the upper and lower
sheet metal meet, as shown in the picture above.
Page 2 June, 2019 Bulletin No.: 19-NA-139
5360726 5360744
4. Pry the two pieces of sheet metal apart, as shown
in the pictures above.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor Operation Description Labor Time
1481218* Prying the Upper and Lower Quarter Rear Trim Panel Sheet
Metal Apart
0.5 hrs.
*This is a unique Labor Operation for Bulletin use only.
Version 1
Modified Released June 21, 2019
SEOCONTENT-END
Bulletin No.: 19-NA-139
Date: June, 2019
https://www.nhtsa.gov/recalls?nhtsaId=10163255
https://static.nhtsa.gov/odi/tsbs/2019/MC-10163255-9999.pdf
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