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NHTSA ID Number: 10163876
Manufacturer Communication Number: N192263740
Summary
N192263740 – Customer Satisfaction Program. Certain vehicles, may have a loose fuse box power supply bolt due to insufficient torque which could disrupt electrical power to the vehicle. Dealers are to inspect the fuse box bolt to determine if the bolt is loose and if necessary, trim the harness insulation and torque the fuse box bolt.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
CHEVROLET | LOW CAB FORWARD 6500 | 2018 |
SEOCONTENT-START
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5101
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 29, 2019
Subject: N192263740 – Customer Satisfaction Program
Loose Fuse Box Bolt – US Only
Models: 2018-2019 Chevrolet Low Cab Forward 3500/4500/6500XD MD
To: All General Motors Dealers
General Motors is releasing Customer Satisfaction N192263740 today. The total number of U.S. vehicles involved is approximately 445. Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin August 12, 2019.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated July 29, 2019. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N192263740 Loose Fuse Box Bolt – US Only
Copyright 2019 General Motors. All Rights Reserved. Page 1 of 6
Release Date: July 2019 Revision: 00
Attention: This program is in effect until August 31, 2021.
ONLY Chevrolet Medium Duty dealers can complete this recall repair.
Make Model
Model Year
From To RPO Description
Chevrolet Low Cab Forward
3500/4500/6500XD MD
2018 2019
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Certain 2018-2019 model year Chevrolet Low Cab Forward 3500/4500/6500XD medium duty vehicles,
may have a loose fuse box power supply bolt due to insufficient torque which could disrupt
electrical power to the vehicle.
Correction Dealers are to inspect the fuse box bolt to determine if the bolt is loose and if necessary, trim the harness
insulation and torque the fuse box bolt.
Parts
No parts are required for this repair.
Warranty Information
Labor
Operation Description
Labor
Time
Trans.
Type
Net
Item
9104577 Fuse Box Bolt Inspection (Includes necessary time to trim harness
insulation)
ADD: For Crew Cab Vehicles
0.5
–
0.3
ZFAT N/A
Service Procedure
1. Place the vehicle in park, apply the parking brake, and remove the key from the Engine Control Switch.
2. Disconnect the negative battery cable.
5374426
(1) Bolt
(2) Nut
(3) Rear Step
3. If equipped, remove the driver side rear step. See picture above. Refer to Step Replacement in SI. If not proceed to
the next step.
Customer Satisfaction Program
N192263740 Loose Fuse Box Bolt– US Only
Page 2 of 6
5374428
4. Remove the fuse box lid to expose the relays and fuses. See picture above.
5374429
5. Remove the three (3) 12mm fuse box mounting bolts and set these aside for later use. See picture above.
5374432
Customer Satisfaction Program
N192263740 Loose Fuse Box Bolt– US Only
Page 3 of 6
5374434
6. Flip the fuse box over and remove the lower cover using a flat blade screwdriver to release the five (5) locking tabs.
Set lower cover to the side for later use. See pictures above.
5374435
5374436
Customer Satisfaction Program
N192263740 Loose Fuse Box Bolt– US Only
Page 4 of 6
5374437
7. Remove the inner cover by removing PVC tape, pulling the grommet off the end of the fuse box halves and using the
same process to release the locking tabs as in Step 4. Set cover to the side. See pictures above.
Important: Use no tools for initial inspection in step 8.
5374438
8. Using no tools, check the power supply terminal bolt with your fingers only for looseness. See picture above.
Document if the bolt is able to be loosened with your fingers on the repair order.
5374440
9. Inspect the wire terminal insulation for excess insulation. See picture above.
Customer Satisfaction Program
N192263740 Loose Fuse Box Bolt– US Only
Page 5 of 6
• If the insulation is not ok, proceed to step 10.
• If the insulation is ok, proceed to step 11.
10. Remove the terminal bolt and lift the terminal away from the fuse box. Using a razor blade, carefully trim away any
excess insulation as necessary. Then reinstall the bolt.
11. Torque the power supply terminal bolt to 3.4 Nm (30.1 lb in.).
12. Install the white inner fuse box cover.
13. Install the rubber grommet and tape as necessary.
14. Install the fuse box lower cover.
15. Mount the fuse box onto the vehicle using the three 12mm bolts removed from step 5 and torque to 7.1 Nm (5.3 lb
ft.).
16. Install the fuse box cover.
17. Install the driver side rear step if equipped. Torque to 18 Nm (13 lb ft.). See picture above. Refer to Step Replacement
in SI.
18. Install the negative battery cable. Torque to 6 Nm (53 lb in.).
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through August 31, 2021. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup
cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through August 31, 2021, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this
bulletin).
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Customer Satisfaction Program
N192263740 Loose Fuse Box Bolt– US Only
Page 6 of 6
August 2019
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2018-2019 model year Chevrolet Low Cab Forward 3500/4500/6500XD medium duty
vehicle, may have a loose fuse box power supply bolt due to insufficient torque which could disrupt electrical power
to the vehicle.
Your satisfaction with your Low Cab Forward 3500/4500/6500XD medium duty is very important to us, so we are
announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will inspect the fuse box bolt to determine if the bolt is loose and if necessary, trim
the harness insulation and torque the fuse box bolt. This service will be performed for you at no charge until August
31, 2021. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division Number Text Telephones (TTY)
Puerto Rico – English 1-800-496-9994
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
GM Medium Duty Truck 1-800-862-4389
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Executive Director
North America Contact Center Operations
N192263740
Customer Satisfaction Program
N192263740
Release Date: July 2019
Revision: 00
https://www.nhtsa.gov/recalls?nhtsaId=10163876
https://static.nhtsa.gov/odi/tsbs/2019/MC-10163876-9999.pdf
To View or Download this Document Click Here
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- 【Meet all your needed size】-- The fuse kit includes micro size 50pcs, mini size 160pcs and standard size 90pcs. Three styles of fuses have 11 current specifications (2A /3A / 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A / 30A/ 35A/40A), equipped with a fuse puller.
- 【Reasonable quantity matching】-- We increase the number of fuses with commonly used current specifications of 10A/ 15A/ 20A/ 25A, and reduced other kinds of fuses,It can serve as a backup fuse box for cars.
- 【High quality and wide application】-- The fuse is made of environmentally friendly plastic and zinc alloy. The fuse kit is suitable for cars ,RV, truck, motorcycles, boats,and etc.
- 【Easy to identify】-- The fuse of each current specification is distinguished by different colors, and the current specification number is marked on the top of each fuse, which is easy to identify.
- 【Installation Instructions】-- The kit contains fuse installation instructions to help you replace and install the fuse correctly.
- Covers 24 commonly used blade fuses: 80pcs Standard: 2A/ 5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A (10PCS of each model ), 96pcs mini: 2A/ 5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A (12PCS of each model ), 96pcs Low Profile Mini: 2A/ 5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A (12 PCS of each model ).
- It is well organized, with a helpful photographic diagram of the fuses locations on the back of the cover. Good assortment of fuse with,variety of sizes that are commonly used in most of vehicles (Cars, Truck, SUV, ATV, UTV, Camper RV, Motorcycles, etc), making this assortment a universal fit for most any job.
- This set comes with Standard & Mini & Low Profile Mini blade fuses, all essential for every American household that owns more than one car. This set really is the best one to get if you are unsure which sizes you should get for your car or if you have multiple cars.
- Winlyn blade fuses made of a high quality zinc alloy, with a transparent cover to protect your vehicles from short circuit and overload.
- The fuses puller is included in the fuses box, help you easily replace the fuse, fuse puller is in the gird of 35 amp low profile mini fuse.
- 【ALL SIZES YOU NEED】The fuses automotive kit covers 182pcs commonly used blade fuses and a fuse puller - 63pcs Standard: 5A/ 7.5A/ 10A/ 15A/ 20A/ 30A/ 40A (9PCS of each model ), 56pcs mini: 5A/ 7.5A/ 10A/ 15A/ 20A/ 30A/ 40A (8PCS of each model ), 63pcs Low Profile Mini: 5A/ 7.5A/ 10A/ 15A/ 20A/ 30A/ 40A (9PCS of each model ).
- 【HIGH QUALITY】The auto fuse is made of Premium zinc alloy terminals for corrosion resistance and enhanced conductivity. The fuse assortment comes with a storage box, easy to store and carry.
- 【EASY TO IDENTIFY】The blade fuses of each current specification are distinguished by different colors, also clearly marked with amperage, which is easy to identify. Please use the right amp fuse to protect the vehicle and electronic equipment from short-circuit/overload.
- 【WIDE APPLICATION】variety of sizes that are commonly used in most of vehicles. This fuse kit can be used on Cars, Truck, SUV, ATV, UTV, Camper RV, Motorcycles, etc.
- 【QUALITY COMMITMENT】We stand behind the quality of our products. If for any reason you are not satisfied with your purchase, please contact us. We will reply within 24 hours and do our utmost to ensure your satisfaction.
- The blade fuses are clearly marked with amperage and color coded for easy identification
- Available in amperage ratings of 2A to 40A (rated at 32 volts), you could always find one that fits your auto
- Includes both standard size & mini size; Perfect for Car/RV/Truck/Motorcycle/Boat
- Premium zinc alloy terminals for corrosion resistance and enhanced conductivity
- Comes with a fuse puller, makes replacing the fuse easier and quicker
- Easy Identification: Fuses assortment kit made of a high-quality zinc alloy, with a transparent cover and color-coded.
- 8 Most Common Standard Fuse: 1A/3A/5A/10A/15A/ 20A/30A/40A.
- All Sizes You Need: The package contains 80pcs car fuse and 2pcs fuse puller.
- Wide Applications: Fuses kit fits most vehicles like cars, trucks, RV accessories, marine, travel trailers, and camping accessories for travel trailers.
- A fuse puller is included in the fuse box to help you change fuses easily.
- All Sizes You Need - Covers 10 commonly standard car fuses: 2A/ 3A/ 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A (15PCS of each model ), fuse puler included.
- Excellent Quality - Riseuvo automotive fuses kit made of premium materials, fast and precise fusing current to protect your car from excessive current.
- Easy Installation - Riseuvo fuses are packaged in the plastic box with description in the lid to let you know what is in the box.
- Great Compatibility - The Riseuvo Fuse set is suitable for Car Automotive Rv etc.
- Fuse Puller - The fuses puller is included, help you easily replace the fuse.
- Each fuse is clearly marked with amperage and color coded for easy identification
- Available in 20-60 amps, the micro cartridge fuse is to meet a wide variety of applications
- Includes both standard size (rated at 32 VDC) & low profile size (rated at 58 VDC)
- Provides time delay and low voltage drop protection, perfect for RV, Trucks, Cars and SUVs
- Well packaged in a sturdy plastic box, keeps the fuses organized and easy to find
- Covers 30 commonly used blade fuses: 100pcs ATO/ATC/ATS/APR Standard Fuses: 2A/ 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A/ 40A (10PCS of each model ), 120pcs ATM Mini Fuses: 2A/ 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A/ 40A (12PCS of each model ), 120pcs Low Profile Mini Fuses: 2A/ 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A/ 40A (12PCS of each model ).
- The fuses are (industry) color coded and well organized, with a helpful photographic diagram of the fuses locations on the back of the cover.
- This set comes with Standard & Mini & Low Profile Mini blade fuses. Good assortment of fuse with,variety of sizes that are commonly used in most of vehicles (Cars, Truck, SUV, ATV, UTV, Camper RV, Motorcycles, etc), making this assortment a universal fit for most any job.
- Winlyn blade fuses made of a high quality zinc alloy, with a transparent cover to protect your vehicles from short circuit and overload. This set really is the best one to get if you are unsure which sizes you should get for your car or if you have multiple cars.
- The fuses puller is included in the fuses box, help you easily replace the fuse, fuse puller is in the gird of 40 amp low profile mini fuse.
- Easy Identification: Made of a high quality zinc alloy, with a transparent cover and color coded.
- 14 Most Common Fuses: Standard and Mini. (5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A)
- Wide Applications: Fits most vehicles like car, truck, marine, SUV, travel trailer and other vehicles.
- Note: Please use the right amp fuse to protect the vehicle and electronic equipment from short-circuit/overload.
- ll Sizes You Need: The package contains 140pcs fuse and 2pcs fuse puller - 70pcs standard fuse and 70pcs mini fuse. (10pcs of each AMP)
- 306PCS FUSES KIT: A full fuse set of 3 different sizes : Standard & Mini & Low Profile Mini,9 model: 2A/ 5A/ 7.5A/10A/ 15A/ 20A/ 25A/ 30A/ 35A,covers 27 commonly used blade fuses: 3 different sizes*9 models.Well organized in a plastic container,included: 90pcs Standard Fuses(10PCS of each model );108pcs Mini Fuses(12PCS of each model );108pcs Low Profile Mini Fuses(12 PCS of each model ).
- ALL IN ONE FUSE KIT: This is a universal set of fuses,nearly covers all commonly size,so they should work with almost any Vehicle,Car,Truck, SUV, ATV, UTV, Camper RV, Motorcycle, Marine, RV, Camper, Boat, Fleet, Golf Car, Snowmobiles, etc.Applied to a variety of low-voltage electronic.Suitable for every family that owns one or more cars.If you are unsure which sizes you should get,this car fuse kit is the best one.
- EXCELLENT QUALITY: The blade fuses kit is made of high quality zinc alloy, which can fast and precise fuse current to protect your car from excessive current flow and short circuit.Covered with a transparent housings,helps you view the blown fuse status easily.
- EASY IDENTIFICATION: Color Coded amperage makes it identifiable,just matched the right color with the original one. What's more,there are amp marking molded into transparent plastic,meaning the amperage labels (3,5,7.5,10,15,20,25,30,35) on the fuses are raised on colored transparent plastic,which is easy to read under the light.
- 2Pcs FUSE PULLER and 2Pcs CIRCUIT TESTER: Coming with a pair of fuse puller ,help you remove the fuse easily.6-24v widely use Circuit Tester to diagnose short circuit or defective fuse.Use the probe to touch wires or fuse,if the circuit test light lights up,good circuit,if doesn?¡t, bad circuit.
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