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NHTSA ID Number: 10161930
Manufacturer Communication Number: 16NA331
Summary
This warranty administration bulletin provides the information on General Motors
Tire Warranty Policies and Procedures for Low Cab Forward Medium Duty Trucks (US Medium Duty Dealers Only).
13 Affected Products
Vehicles
| CHEVROLET | 3500 | 2016, 2018 |
| CHEVROLET | LOW CAB 4500 | 2017 |
| CHEVROLET | LOW CAB 5500 | 2017 |
| CHEVROLET | SILVERADO 3500 | 2016-2020 |
| CHEVROLET | SILVERADO 4500HD | 2019-2020 |
| CHEVROLET | SILVERADO 5500HD | 2019-2020 |
SEOCONTENT-START
Bulletin No.: 16-NA-331
Date: May, 2019
Service Bulletin
WARRANTY ADMINISTRATION
Subject: General Motors Tire Warranty Policies and Procedures for Low Cab Forward Medium Duty Trucks (U.S. Medium Duty Dealers Only)
| Brand: | Model: | Model Year: | VIN: | Engine: | Transmission: | |||
| from | to | from | to | |||||
| Chevrolet | Low Cab Forward
Medium Duty Trucks |
2016 | 2020 | All | All | |||
| Involved Region or Country | U.S. Dealers Only |
| Information | General Motors is providing this bulletin to outline the Tire Warranty Policies and Procedures for 2016 and newer Chevrolet Low Cab Forward Medium Duty Trucks. |
Tire Warranty
What is Covered
For two (2) years, or 24,000 miles (whichever occurs first) : If any tire originally equipped on the truck is defective (Please see below for what is not covered), the tire will be repaired or replaced by an authorized tire dealer.
What is NOT Covered
The tire warranty does not cover normal tire wear or damage caused by road hazards, lack of maintenance, improper use of tire chains, alterations, overloading or vandalism.
Tire Warranty Policy
Tire Serial Number
All tires have serial numbers, which are recorded when installed onto a vehicle during production. In this manner, every tire can be matched to the Vehicle Identification Number (VIN). Only tire serial numbers associated to a VIN at the time of production are considered original equipment.
This warranty coverage is for the tires as installed to the original VIN at the time of production. If any tire is moved from one vehicle to another, it is considered an alteration and is no longer covered under the tire warranty.
Determining a Defect
Chevrolet Medium Duty dealers are not authorized by General Motors to determine if a tire has failed as the result of a defect. Only an authorized tire manufacturer representative can make that assessment. The tire manufacturer representative must inspect the suspected defective tire(s) to make the determination. If the tire manufacturer representative determines that a tire is not defective, it will not be covered under the General Motors tire warranty. General Motors will only honor warranty claims for tires that have been determined defective directly by the tire manufacturer representative.
Dealers are required to follow the procedure below when administering the GM Tire Warranty. Failure to comply with this procedure will result in claim denial and/or charge-back.
Procedure
When a tire is suspected to be defective, follow these steps:
- Inform the customer that warranty coverage will not be determined until the tire is deemed defective by an authorized tire manufacturer representative. If it is determined not to be a defect, all costs will be paid by the customer.
4587916
- Determine the manufacturer of the tire installed on the vehicle and record the tire serial numbers (you may also request this from the tire shop).
- Sublet the vehicle to the local authorized tire manufacturer facility for tire inspection and serial number confirmation.
For the location nearest to your dealer, please use the store locator at the appropriate tire manufacturer website.
- yokohamatire.com
- bridgestonetire.com
- continentaltire.com
- Receive the inspection results from the tire manufacturer representative. Be sure that the inspection results include the tire serial number.
- If the tire manufacturer representative determines there is a defect, some or all of the costs for the tire repair will be absorbed by the tire manufacturer. Tire manufacturers have varying policies regarding prorated reimbursement based on remaining useful tire life, which may affect the level of coverage from the tire manufacturer. Any reasonable outstanding balance for the repair or replacement of a defective tire may be submitted to General Motors for reimbursement as a sublet up to 2 years or 24,000 miles, whichever comes first.
- If the failure is determined NOT to be caused by a defect, any inspection costs and repair/ replacement costs will be the responsibility of the customer.
- If the tire manufacturer representative determines there is a defect, some or all of the costs for the tire repair will be absorbed by the tire manufacturer. Tire manufacturers have varying policies regarding prorated reimbursement based on remaining useful tire life, which may affect the level of coverage from the tire manufacturer. Any reasonable outstanding balance for the repair or replacement of a defective tire may be submitted to General Motors
Warranty Transaction Submission Information
For vehicles covered under warranty with a confirmed tire defect, dealers should use the information below to submit a warranty transaction for any costs NOT covered by the tire manufacturer up to 2 years or 24,000 miles, whichever comes first.
The original sublet bill (which includes tire serial numbers) must be attached to the job card and retained in the vehicle history file. Dealers can submit up to
$25.00 for administration of a Tire Warranty sublet.
| Tire Brand | Labor Operation | Description | Net / Admin Allowance | |
| Yokohama | E0425 | Tire Warranty | $25.00 | |
| Bridgestone | E0425 | Tire Warranty | $25.00 | |
| Continental | E0425 | Tire Warranty | $25.00 | |
| Version | 2 |
| Modified | Released September 29, 2016.
Revised May 07, 2019 – Added 2018 – 2020 Model Years. |
SEOCONTENT-END
Bulletin No.: 16-NA-331
Date: May, 2019
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SaleBestseller No. 1
AstroAI Tire Inflator Portable Air Compressor Tire Air Pump for Car Tires - Car Accessories, 12V DC Auto Pump with Digital Pressure Gauge, Emergency LED Light for Bicycle, Balloons, Yellow
- TOUGHULTRA TECHNOLOGY, ENHANCED DURABILITY: This tire inflator is manufactured with AstroAI’s unique ToughUltra technology, so all of its core parts, including its cylinder, motor gears, and connection rod, are built using a powder metallurgy integrated molding technique. This revolutionary manufacturing process greatly enhances the inflator’s durability and increases its service life by 30%.
- PROGRAMMABLE INFLATION: Use the "M" button to set your desired pressure unit, and then press the "+" and "-" buttons to set the desired pressure. The air compressor will automatically shut off when it reaches the pre-set pressure (Please make sure the pressure you set is higher than the current pressure of your tire).
- COMPACT SIZE & EASY TO STORE: Featuring a lightweight and compact design, this handy and portable tire inflator can easily fit into glove compartments, seats, trunks, and more. When it isn’t being used, it’s almost unnoticeable.
- SMART PRESET & AUTO OFF: The tire inflator’s digital screen provides accurate readouts and 4 pressure units to choose from while its independent buttons allow for intuitive control. You can easily preset the tire pressure and not worry about constantly monitoring it, this smart inflator will automatically shut off once it reaches the desired pressure.
- EASY NIGHTTIME USE: Equipped with a backlit screen and a flashlight, this tire inflator brings convenient use, even in dim environments. Its independent LED Button enables one-press flashlight operation. Great gifts for men and women.
SaleBestseller No. 2
BDO Tire Inflator - Portable Air Compressor, 2.5X Faster 150PSI Cordless Tire Inflator, Tire Air Pump with Dual LCD Display, Auto-Shutoff, Air Compressor for Car, Motorcycle, Bike, Ball
- 【𝗨𝗣𝗚𝗥𝗔𝗗𝗘 𝟭𝟱𝟬 𝗣𝗦𝗜 & 𝟮.𝟱𝗫 𝗙𝗔𝗦𝗧𝗘𝗥 𝗧𝗜𝗥𝗘 𝗜𝗡𝗙𝗟𝗔𝗧𝗢𝗥】BDO Portable Air Compressor Equipped With Upgrade High-Performance Powerful Motor, Provide Max 150 PSI Pressure And 32l/Min Airflow, 2.5X Faster Than Another Air Pump. Only Takes 6mins To Fully Inflate A 205/55 R16 Car Tire(0-36PSI), And 1 Min To Refill From 29-36PSI. Save Your Waiting Time.
- 【𝗔𝗖𝗖𝗨𝗥𝗔𝗧𝗘 𝗟𝗖𝗗 𝗗𝗨𝗔𝗟 𝗗𝗜𝗦𝗣𝗟𝗔𝗬 & 𝗔𝗨𝗧𝗢 𝗦𝗛𝗨𝗧-𝗢𝗙𝗙】the Car Tire Inflator Is Equipped With An Upgraded High-Precision Chip.Pressure More Accurate ,Dual LCD Dual Display Both Shows Real-time Pressure Value And Preset Pressure Value,Preset Modes(Car/Motorcycle/Bicycle/Ball/Custom). The Portable Air Pump Will Auto Shut Off When It Reaches The Preset Value.No Risk Of Over-inflating To Protect Your Car Tires.
- 【𝗟𝗔𝗦𝗧𝗜𝗡𝗚 𝗟𝗢𝗡𝗚 𝗧𝗜𝗠𝗘 & 𝗤𝗨𝗜𝗖𝗞 𝗖𝗢𝗡𝗡𝗘𝗖𝗧 𝗕𝗨𝗖𝗞𝗟𝗘 】Car Tire Inflator Portable Air Compressor Built In 2500*3 mAh Rechargeable High-Capacity Battery,40mins Continuous Inflation. The Tire Pump Is Easy To Operate, Quick Connect Buckle, Just Takes 1 Second To Connect The Inflation Tube And Inflator. Cordless And Portable Size Air Pump Easy To Carry Anywhere.
- 【𝟱 𝗜𝗡𝗙𝗟𝗔𝗧𝗜𝗢𝗡 𝗠𝗢𝗗𝗘𝗦 &𝗙𝗔𝗦𝗧𝗘𝗥 𝗣𝗢𝗥𝗧𝗔𝗕𝗟𝗘 𝗧𝗜𝗥𝗘 𝗜𝗡𝗙𝗟𝗔𝗧𝗢𝗥】the Electric Air Pump Has 5 Preset Inflation Modes (Cars/Motorcycles/Bicycles/Balls/Manual) Maximum Pressure Of The Manual Mode Is Up To 160PSI, And Can Be Simply And Easily Switched Depending On Your Inflation Needs. Car Mode: 0.0-4.4bar Inflate In 5 Mins/Motorcycle Mode: 0.0-3.7bar Inflate In 2 Mins/Bicycle Mode: 2~150 Psi Inflate In 50s/Ball Mode 2~15 PSI Inflate In 40s.
- 【 𝗟𝗜𝗚𝗛𝗧𝗜𝗡𝗚 𝗔𝗡𝗗 𝗖𝗛𝗔𝗥𝗚𝗜𝗡𝗚 & 𝗛𝗘𝗔𝗧-𝗥𝗘𝗦𝗜𝗦𝗧𝗜𝗡𝗚 & 𝗡𝗢𝗜𝗦𝗘-𝗥𝗘𝗗𝗨𝗖𝗧𝗜𝗢𝗡 】The Air Tube Is Wrapped By Heat-insulating Nylon Braided Mesh, Upgraded Of Noise Reduction . The Noise Only 70db. Built-in LED Light Provides Convenience For You To Inflate And Change Tires In The Dark. Besides, Cordless Tire Inflator With 5V/2A Type-c Input And 5V/2A USB Output Port, Making It An Emergency Power Supply For Your Phone.
SaleBestseller No. 3
DEWALT 20V MAX Tire Inflator, Compact and Portable, Automatic Shut Off, LED Light, Bare Tool Only (DCC020IB)
- High-pressure inflation mode with automatic shutoff
- High-volume inflation and deflation modes
- LED light helps to provide illumination
- Three power sources** for inflation on a jobsite and on the go (**20V MAX* battery, 12V DC, or 110V AC)
- Convenient onboard accessory storage
Bestseller No. 4
AstroAI Tire Inflator Portable Air Compressor Pump 150PSI 12V DC/110V AC with Dual Metal Motors &LED Light， Automotive Car Accessories&Two mode for car, bicycle tires and air mattresses, Yellow
- 12 V DC/120 V AC Dual Power: The AstroAI Tire Inflator features dual power supplies, compatible with 12 V car cigarette lighters and 120 V household outlets, convenient for both home and travel use. The AstroAI Tire Inflator can easily switch between high-pressure and high-current inflation modes. High-pressure mode inflates car, bicycle and motorcycle tires along with sports equipment and other small inflatables. Large-volume mode inflates bigger low-pressure objects like air mattresses
- Revolutionary OmniVent Dissipation: AstroAI's OmniVent Technology represents a robust redesign of the heat dissipation system, which includes axial flow fan blades and re-engineered air ducts, allowing for faster heat dissipation, extending the pump's continuous working time and lifespan.
- Fast Inflation & 15-Minute Continuous Work: With dual metal motors and a metal cylinder, the tire inflator can continuously work for up to 15 mins. Large-volume mode provides a maximum inflation rate of 350 L/min, quickly inflating large items. High-pressure mode pumps up to 150 PSI, inflating a flat tire from 0 PSI to 36 PSI in 6 minutes. Compatible with cars, bikes, sedans and mid-sized SUVs. NOTE: This pump is incompatible with heavy-duty trucks.
- Easy Operation & LED Light: This tire inflator is equipped with an LED light which provides excellent illumination at night.And a screen that displays the preset and current tire pressure. The inflator will automatically shut off once reaches the preset pressure. The power cut memory function will automatically record the last set pressure and reapply it on the next inflation. The individual silicone buttons make the pump easier to use. There are four pressure units that can be displayed.
- Convenient & Easy Storage: This tire inflator is equipped with an air hose compartment, allowing for easy storage of the power cord. Package Includes: Tire inflator, AC/DC power cord, 2*air nozzles, 1*needle valve adapter, 1*replacement fuse, 1*Presta to Schrader adapter and a user manual.Christmas Gift
SaleBestseller No. 5
Powools Tire Inflator Portable Air Compressor, 150 PSI Cordless Mini Bike Tire Pump, Air Pump for Auto, Motorcycle, Bicycle, Balls with Pressure Gauge&LED Light, Black, Medium
- 3X FASTER INFLATION: Powools portable air pump is born with a powerful motor and a high-performance chip, providing a maximum pressure of 150PSI and a strong airflow. This portable tire inflator for cars can pump up a standard car tire from 30 to 36PSI in less than 1 minute, offering 3X faster inflation than others. It can save you valuable time in emergencies or routine maintenance.
- LONG-LASTING BATTERIES: Equipped with high-capacity rechargeable batteries, the Powools car tire air pump with portable design offers extended use without frequent recharging. A single charge provides enough power to inflate 2 car tires, 25 bike tires, or 60 balls, continuously working for up to 25 minutes. The batteries are easily rechargeable with a Type-C charging port, adding to its convenience.
- CORDLESS, PORTABLE TIRE PUMP: Powools cordless bike tire pump features built-in rechargeable batteries, enabling tire inflation anytime, anywhere, without needing an external power supply. Its compact size makes it highly portable. The pump also includes a handy storage bag for easy placement in your car, bike rack, or backpack, making it an ideal companion for both travel and home use.
- EASY TO USE & AUTO SHUT-OFF: With 4 preset inflation modes and a custom mode, the Powools car air pump is easy to use even for a new beginner. The large digital display helps you read the tire pressure just at a glance. Besides, the auto shut-off function ensures the inflator stops once the preset pressure is reached, preventing over-inflation and delivering precise results every time. Just set it and let it do the work!
- RICH ACCESSORIES FOR VERSATILE USE: The Powools versatile mini air pump comes with 4 interchangeable nozzles to handle a variety of inflatable items, such as car and bike tires, sports balls, and inflatables. In addition, its built-in LED light offers 3 modes (lighting, alarm, and SOS) for enhanced visibility and safety in any situation. The electric air pump is a dependable tool for both daytime and nighttime tasks.
SaleBestseller No. 6
CRAFTSMAN V20 Tire Inflator, Portable Air Compressor, 3 Modes: Cordless, 120V Corded, and 12V Car Adapter, Air Pump, Battery Sold Separately (CMCE520B)
- LOW VOLUME OUTPUT: High pressure of air compressor tire inflator allows you to quickly inflate anything from a tire to an air mattress
- ULTIMATE CONVENIENCE: Digital tire inflator comes with 3-power sources including V20 20V MAX* battery, AC wall plug, or 12V car adapter plug
- AUTOMATIC SHUTOFF: Portable tire inflator for car allows you to set your PSI and the unit will shutoff once it is reached
- EASY READ DISPLAY: Digital PSI gauge
- 3 Year Limited Warranty, refer to "Warranty & Support" section below for full details
SaleBestseller No. 7
EPAuto 12V DC Portable Air Compressor Pump, Digital Tire Inflator
- Convenience: Plug directly into Cigarette Lighter Socket of your Vehicle. 12VDC, 10 to 15 amps, 120 to 180W. Equipped with 12V-DC Cigarette Lighter Socket Plug, NOT 110V AC plug.
- Multiple Uses: Inflate tires on cars, bikes, sedan and midsize SUV. (Engine size under 3.5 liter) Universal valve connector for schrader valve is ready to use. Additional adapters include needles value (for basketball, balls), short cone/long cone adapters (for inflatable kayak, swimming pool accessories, etc)
- Capacity: Does NOT Support truck tires, for instance: light truck tires (LT), heavy duty truck tires or any truck tires.
- Easy to Read: 4 Display Units: PSI, KPA, BAR, KG/CM; LED FLASHLIGHT: Bright Torch
- Prevent Over Inflation: Auto shut off when reaching the desired tire pressure. Overheat protection shuts off automatically when overloading. USPTO Patent NO:D875,788
SaleBestseller No. 8
Tire Inflator Portable Air Compressor, 5X Faster Portable Air Pump for Car Tires with Powerful Battery, 180PSI Cordless Air Pump with Digital Pressure Gauge for Cars, Bike & Motorcycle Tires, Ball
- 【Persistent Power Tire Inflator】Equipped with a powerful built-in rechargeable battery, this portable air compressor does not need an external power source while in operation. It boasts a 5x faster inflation speed and +35% more power compared to ordinary electric air pumps, providing a cordless runtime of up to 2 hours.
- 【Multifunctional Air Compressor】In addition to being a portable air compressor, this device also serves as a versatile emergency tool. It features a top-mounted LED light that can be used for inflating in the dark, changing tires, or alerting other vehicles at night. The top section includes a C-type charging port and a 5V/2A USB output port, making it a handy emergency power source for electronic devices.
- 【4+N Smart Modes】The Tire inflator portable air compressor comes with 4 preset modes for bikes, motorcycles, cars, and balls, automatically shutting off when the desired value is reached. You can also customize the pressure up to 180PSI for various inflatables. Switch between PSI, KPA, BAR, and KG/CM² pressure units effortlessly with the touch of a button.
- 【Accurate LCD Screen & Automatic Stop】The portable tire inflator for car is equipped with a high-performance chip that ensures quick tire inflation and provides high-speed airflow. It can inflate small car tires in less than 1 minute. The large LED display screen shows real-time pressure values and preset values, allowing for easy monitoring of tire pressure. The automatic shutdown feature prevents over-inflation, ensuring safe and reliable use.
- 【Portable Design】This portable air pump features a compact cordless design, making it convenient to carry. It comes with a storage bag that can be easily stored in your car, bike rack, or backpack, making it ideal for travel or home use. With multiple attachments included, the LICORNE cordless tire inflator is a must-have for drivers, cyclists, and adventurers. A suitable gift for Father's Day, Christmas, New Year, and others.
SaleBestseller No. 9
Portable Tire Inflator Digital Air Compressor 12V DC Tire Air Pump Car Accessories with Auto Shut-Off Function, Emergency LED Light, Carrying Case, Set of Nozzle Adaptors for Car, Motorcycle, Bicycle
- Strong Power & Fast Inflation: With maximum pressure 150 PSI and air flow 35L/min, it can inflate the 195/65R15 car tire from 0 to 35psi under 5min. It makes inflating tires in emergency easier and more convenient. Please NOTE that after 15 minutes of continuous use, let the air compressor rest and cool for an equal amount of time at a minimum before continuing use.
- Programmable Inflation: Use the "R" button to set your desired pressure unit, and then press the "+" and "-" buttons to set the desired pressure. The air compressor will automatically shut off when it reaches the pre-set pressure (Please make sure the pressure you set is higher than the current pressure of your tire). Professionally calibrated to always return a reading within ±1.5PSI of the pressure of your tire. With this portable air pump, no more worry about over-inflating.
- Multifunctional Nozzles: The air compressor is equipped with 4 nozzles and 1 extra fuse. The included nozzles help the air compressor inflate a wide variety of products from tires on compact or midsize sedans, SUVs, motorcycles and bikes to sports equipment like balls and more. NOTE: This pump is NOT intended for use with high pressure or large volume applications like pools and Inflatable canoe.
- Digital Display & LED Lighting: The tire inflator is equipped with a large high-precision and high-brightness display to help you check the tyre pressure and preset the tyre presure values. The air compressor gauge can display the pressure in PSI, BAR & KG/CM². Air pump is equipped with bright and long-lasting LED lights, easy to use even in the dark.
- Ultra-long Power Cord & Portable Storage: A 10.83ft long overall length gives easy access to the front and rear tires, saving you time and energy. The compressor’s compact size allows it to be easily stored anywhere in a vehicle. During your car trip, carry our little air compressor, which is easy to use and keep your tires in good condition.You can buy a little tire inflator to your friends or family.
SaleBestseller No. 10
ROCGORLD R8 Tire Inflator Portable Air Compressor, DC 12V Air Compressor Portable with Large Dual Digital Screen, 3X Faster Inflation Air Pump for Car, Bike, Ball, Motor
- Fast-Inflation & Compact: Our compact and lightning-fast upgrade to the popular R7 air compressor portable. With a powerful 40L/Min cylinder, this air pump for car can inflate a tire (215/50 R17) in under a minute (26-35PSI) and even Tesla tires (235/40 R19) in just 1.5 minutes (28-36PSI). Say goodbye to slow and cumbersome inflation processes - This 150PSI tire inflator portable air compressor offers a smoother, faster solution for all your inflation needs.
- Dual Digital Display: A whole new experience our portable tire inflator with a dual digital LED display showing real-time and preset pressure values, product status, and possible errors. The advanced chip ensures safe inflation with accurate pressure control and monitoring. Say goodbye to guesswork and hello to convenience with our user-friendly car tire inflator.
- Long-Lasting Durability: Our 12v air compressor is built for long-lasting durability with high-quality materials and optimal cooling system. It has a sturdy structure and comes with a 10FT power cord and 2FT hose made from premium materials that won't easily get damaged from folding or bending. Invest in worry-free use with our dependable car air compressor.
- Simplicity with Auto-Stop: Only three steps- connect, preset, and start; It also features auto-shutoff and a memory function for easy one-key use next time. it's easy to use even if you have not used similar tire air compressor before. Plus, it's an emergency device with three light modes for nighttime use. This air compressor tire inflator is suitable for cars, EVs, motorcycles, bicycles, basketballs, and soccer balls.
- What Will You Get: Get the perfect gift for men and women - the R8 car tire pump! It's compact, measuring 2.79 x 4.92 x 6.49 inches, and comes with a carrying bag for easy storage and transport. In the box, you'll find a 12v tire inflator, Carrying Bag, Schrader-Presta Valve, Fuse, Needle Valve, Extension Nozzle, Wire, and User Manual. Rest assured that your purchase is covered by a two-year warranty, and don't hesitate to contact us with any questions - we'll get back to you promptly!
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