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NHTSA ID Number: 10162113
Manufacturer Communication Number: PIT5652E
Summary
This Preliminary Information document advises technicians that a condition may occur with the listed vehicles where the radio clock may not display the time. Dealer technicians are advised of a temporary proicedure to get the clock to display until Engineering has developed the permanent repair. The listed Cadillac
, Pontiac, and Corvette RPO codes do not have a temporary repair at this time as Engineering continues to work on the permanent repairs for those vehicles.
93 Affected Products
Vehicles
| CADILLAC | DTS | 2006-2011 |
| CADILLAC | STS | 2005-2011 |
| CHEVROLET | AVALANCHE | 2007-2011 |
| CHEVROLET | CORVETTE | 2005-2012 |
| CHEVROLET | SILVERADO 1500 | 2007-2011 |
| CHEVROLET | SILVERADO 2500 | 2007-2011 |
| CHEVROLET | SILVERADO 3500 | 2007-2011 |
| CHEVROLET | SUBURBAN | 2007-2011 |
| CHEVROLET | TAHOE | 2007-2011 |
| GMC | DENALI | 2007-2011 |
| GMC | SIERRA 1500 | 2007-2011 |
| GMC | SIERRA 2500 | 2007-2011 |
| GMC | SIERRA 3500 | 2007-2011 |
| GMC | YUKON | 2007-2011 |
| GMC | YUKON XL | 2007-2011 |
| HUMMER | H2 | 2008-2009 |
| PONTIAC | GRAND PRIX | 2004-2008 |
| SAAB | 9-5 | 2005-2009 |
SEOCONTENT-START
Bulletin No.: PIT5652E
Published date: 06/4/2019
Preliminary Information
PIT5652E Clock Shows Dashes And Cannot Be Set After Battery Disconnect
Models
| Brand: | Model: | Model Years: | VIN: | Engine: | Transmissions: | |
| from | to | |||||
| Cadillac |
STS | 2005 – 2011 | All | All | All | All |
| Cadillac |
DTS | 2006 – 2011 | All | All | All | All |
| Chevrolet | Avalanche | 2007 – 2011 | All | All | All | All |
| Chevrolet | Corvette | 2005 – 2012 | All | All | All | All |
| Chevrolet | Silverado | 2007 – 2011 | All | All | All | All |
| Chevrolet | Suburban | 2007 – 2011 | All | All | All | All |
| Chevrolet | Tahoe | 2007 – 2011 | All | All | All | All |
| GMC | Sierra | 2007 – 2011 | All | All | All | All |
| GMC | Yukon | 2007 – 2011 | All | All | All | All |
| GMC | Yukon XL | 2007 – 2011 | All | All | All | All |
| GMC | Denali | 2007 – 2011 | All | All | All | All |
| Hummer |
H2 | 2008 – 2009 | All | All | All | All |
| Pontiac |
Grand Prix | 2004 – 2009 | All | All | All | All |
| Saab |
9-5 | 2005 – 2009 | All | All | All | All |
| Involved Region or Country: |
North America |
| Additional RPO/s: | U1A, U3R, U3U, U3Z, US4, USR, UUK, UUL, URB, UVB, YQ4 |
| Condition: | A customer may comment that after the vehicle battery was disconnected or replaced that the clock no longer displays on the radio, or displays dashes. The technician may also find that the clock cannot be set through the radio menu. |
| Cause: | Internal software issue in which GPS system week counter rolled over to zero creating issue. |
Correction:
Please follow the latest version of PIT3830 before continuing with this PI.
If this concern is encountered on Pontiac Grand Prix, Cadillac STS or Corvette radios with RPOs U3U, U3Z, URB, US4 or YQ4, the procedure in this PI does not apply. Engineering and supplier are currently investigating this issue on those vehicles and radios. Please apologize to the customer and advise that engineering is investigating the concern.
If this concern is encountered on Truck radios with RPOs U3R, U3U, USR, UUK, UUL, UVB, or a DTS with a U3R radio and it is determined that the concern remains after reviewing PIT3830, please follow the below list of steps to access radio diagnostic screens to manually set the clock:
If this concern is encountered on radio RPO’s U3R, USR, UUK, UUL, UVB, please perform the following steps to set the clock through the radio diagnostics screen.
- Turn vehicle and radio on
- If the “Caution” screen is displayed, press “OK”
- Press the Hard button “Menu” on the right side of the radio
- At the top of the display, press the “display” soft key
5. In the lower left of the next screen press and hold in the lower left of the screen for 5- 10 seconds (there will not be a button shown, the button is hidden)
- When the screen pops up asking for a pin, enter “660” (Other codes that may work if the next page icon is missing are 295660, 3657, 9448, 1791, 1765, 1756, 3366, 296645)
- Select next page from below the list
- Select “Set time”
- Enter the current date and time then select “set” from the lower right of display
- Press “back” to return to previous screen
In order to get out of the diagnostic mode the vehicle will need to be turned off and RAP cancelled for a minimum of 5 min. After the 5 minutes has passed the dealer should be able to turn the vehicle on and the clock should display.
Customer Information
Please communicate to the customer that we apologize for this inconvenience and that General Motors is currently evaluating this concern. This PI will be updated with additional details as they become available.
Version History
| Version | 5 |
| Modified | 01-16-2019 – Created on
02/08/2019 – Updated to include TAC Canada information 04/23/2019 – Updated to move instructions from admin details to front page 04/30/2019 – Updated to add U3R for DTS, and URB for Corvette 05/15/2019 – Updated to change verbiage under correction from “this PI does not apply” to ” the procedure in this PI does not apply” 06/04/2019 – Updated to add the Pontiac |
SEOCONTENT-END
Bulletin No.: PIT5652E
Published date: 06/4/2019
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Bulletin No.: PIT5652D
Published date: 05/15/2019
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Bulletin No.: PIT5652C
Published date: 04/30/2019
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NHTSA ID Number: 10160683
Manufacturer Communication Number: PIT5652B
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