“This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10162158
Manufacturer Communication Number: PIP5656
Summary
This Preliminary Information communication advises the technician that the 6.6L Engine (RPO L8T) has been placed on Engine Exchange program. Dealer will need to contact General Motors Product Quality Center for further assistance.
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
CHEVROLET | SILVERADO 2500 | 2020 |
CHEVROLET | SILVERADO 3500 | 2020 |
GMC | SIERRA 2500 | 2020 |
GMC | SIERRA 3500 | 2020 |
SEOCONTENT-START
Bulletin No.: PIP5656
Published date: 06/26/2019
Preliminary Information
PIP5656 6.6L (L8T) Engine Exchange Program
Models
Brand: Model: Model Years:
VIN:
Engine: Transmissions:
from to
Chevrolet Silverado 2500/3500 2020 All All 6.6 (L8T) All
GMC Sierra 2500/3500 2020 All All 6.6 (L8T) All
Involved Region or
Country North America
Condition Engine Exchange Program
Cause Monitor Exchanges
Correction:
The 6.6L V8 Gasoline Engine (RPO L8T) is on exchange through the PQC as part of our ongoing quality improvement efforts to assist Engineering with product concern identification
Your cooperation with this program is greatly appreciated.
TAC will be available for product inquiries that do not require assembly replacement.
Components that may be removed and serviced without exchange are identified by an “X” in the appropriate column of the table below.
Any repairs involving engine components not identified in the table below, engine noise concerns, oil consumption, or related symptoms may require an engine exchange.
Important: Engine block and internal components along with any component in which a cylinder head has to be removed to perform the repair will require an engine exchange.
Please note that this list is subject to change as the program progresses.
This PI will be updated as Engineering determines additional items are considered serviceable on a particular engine.
Serviceable Components 6.6L (L8T)
Accessory Drive X
A/C Compressor X
All Cooling System Hoses X
All Engine Sensors X
Brackets X
Camshaft Covers X
Coolant Pump X
Cooling System Bypass Pipe X
Cooling System Radiator Inlet/Outlet Pipes X
Coolant Outlet Assembly X
Crankshaft Dampner X
Engine Control Module (ECM) X
Engine Cover / Beauty Cover X
Engine Oil Cooler X
Engine Mounts / Transaxle Mounts X
Engine Wiring Harness X
Exhaust Manifold / Gasket X
Flywheel / Flexplate X
Fuel Injectors X
Fuel Injector Wiring Harness X
Fuel Rail X
Fuel Pipes & HP Fuel Pump Assembly X
Generator X
Heater Outlet / Inlet Fittings X
Hi/Lo Pressure Fuel Lines X
Ignition System (Coil, Spark Plugs) X
Intake Air Ducts & Related Components X
Intake Air Temperature Sensor X
Intake Manifold X
Knock Sensors X
Map or Baro Sensor X
Mass Air Flow Sensor X
Oil Cooler/Pipes X
Oil Fill Cap X
Oil Filter X
Oil Level Indicator (Dipstick) X
Oil Pressure Control Solenoid Valve X
Oil Pressure Switch X
Oxygen Sensors X
PCV Hose(s) X
PCV System X
Purge Solenoid X
Starter Motor Assembly X
Thermostat Housing / Gasket X
Throttle Body / Related Components X
Vacuum Pump and Lines X
Vapor Vent Lines / Seals X
Important: Engine repairs or failures that are caused by components external to the engine do NOT fall under the exchange program. For example, if an engine failure is caused by incorrectly installed engine coolant lines, the engine assembly (or parts required to complete a repair) must be obtained from General Motors Customer Care and Aftersales (GMCC&A) through the normal parts ordering process. The exchange program is created as a way to correct internal concerns and to take what is learned and find a way to eliminate these concerns. External components causing a failure do not provide any useful information in improving an engine. The engine received from GMCC&A through the normal parts ordering process will be a new service engine
Engine Broadcast Code Location
6.6L Engine Assembly (RPO L8T)
1) Near front of engine, on right hand side of the block
2) Rear of engine on left hand cylinder head
Procedures:
If your diagnosis has led to replacement of the 6.6L V8 Gasoline Engine assembly please, contact the Product Quality Center (PQC) by opening a new case via Dealer Case Management (DCM). From the DCM home page, click on “New PQC Case” found on the Technical Assistance tab.
Then in Global Connect click on the Support/Chat tab, TAC-PQC Tab, PQC – Parts Restrictions Templates to Download the appropriate PQC – Parts Restrictions Template and save a copy to your computer, You can attach a copy of the template to your PQC Case.
Note: (Do Not clear any DTCs prior to contacting the PQC).
Please complete the questions found in the Global Connect PQC -Parts Restrictions Template before contacting the PQC.
Guidelines for honoring exchange requests under this program are being strictly enforced.
PQC will forward your completed 6.6L V8 Gasoline Engine exchange template information, to engineering to determine if arrangements need to be made to ship an exchange unit to your dealership.
If engineering determines an engine replacement is required, the replaced engine must be returned to the Warranty Parts Center (WPC).
DO NOT SHIP AN ENGINE TO THE (WPC) WITHOUT AN OFFICIAL WPC REQUEST.
Important: Failure to return the replaced engine by the due date will result in the dealership being debited the entire warranty claim (parts and labor). The removed unit must be returned complete in the original exchange shipping container. For effective engineering analysis, please do not remove any components. Dress items on the removed unit must remain the same as the replacement engine (e.g., exhaust manifolds, throttle body, etc.).
Dealerships returning engines/components that have been even partially disassembled will be judged as violating this procedure and, as such, will be billed for all materials furnished.
Notice: The exchange unit will be shipped with a quantity of oil; check oil level before starting the engine.
WPC Request:
Below is WPC form to be used to order WPC837
To ensure full page print do not adjust size, select magnifying glass to enlarge then print (seen as graphic in SI)
WPC Parts Request Form
This form ONLY for U.S. & Canada Dealers. Export markets & Mexico Dealers must contact their regional Technical Assistance Center for assistance.
Return form to Warranty Parts Center by E-Mail:
warrantypartscenterusa@gm.com
or WPC Fax #: 248-371-0192 Attn: Temporary Service Parts
Part Being Requested: WPC #
Dealer BAC (U.S.) / Dealer Code (Canada):
Dealer Name:
Dealer Address:
Dealer Contact Person:
Dealer Phone Number:
Repair Order Number:
Vehicle VIN:
If you do not receive the part within 2 business days after emailing or faxing your part request to the Warranty Parts Center, please call Customer Assistance at 248-371-9900.
To ensure full page print do not adjust size, select magnifying glass to enlarge then print (seen as graphic in SI) The Warranty Parts Center (WPC) will fax a Special Part Request to your dealership requesting the return of the removed engine. DO NOT wait for the warranty claim to be paid before returning the removed engine.
The Special Part Request will provide a request number. This request number must be written on the outside of the return container using a permanent marker. Failure to write the request number on the return container may delay the processing of your return.
If you do not receive the WPC Special Part Request, contact Julie Cumo at 248-371-9939 (for French call PQC 1-866-654-7654) to obtain the proper paperwork in order to return the removed engine.
Failure to return the engine may result in a debit.
Shipping Preparation:
1. Remove the engine assembly/component as outlined in the applicable Service Manual.
2. Drain all fluids from the removed engine.
3. Retorque any fasteners that were loosened or removed to the original torque
specification.
4. Remove any plastic shipping plugs and covers from the exchange unit and install them on the removed unit.
5. If the concerned engine leaks, mark the area directly on the engine with a permanent marker.
6. Write the PQC case reference number on the repair order form.
7. Write the PQC case reference number directly on the component in a visible location.
8. Insert a copy of the WPC Special Part Request, repair order with technician comments,
and the completed OEM Engine Exchange Worksheet (template in this bulletin) into a plastic bag and securely fasten to the engine.
9. Place the removed engine into the original shipping container.
Shipping Instructions:
1. Write the WPC request number and the PQC case reference number on the outside of the container with a permanent marker.
2. U.S. Dealers – Please go to www.gmwpc.com, click on the UPS emblem, enter your BAC and select “dealer inquires.” Select “available forms” located on the left side of the screen in blue, then select “Central Transport BOL.” A partially complete BOL will appear. Please print this Central Transport BOL and fill out “from” section with your dealer information and complete the description fields.
Canadian Dealers – Refer to the latest version of Corporate Bulletin Number 99-00-89-019 for detailed shipping information.
3. Contact the specified carrier to arrange for pick-up of the removed engine. If lift gate service is necessary, please request it at the time of arranging pick-up service.
4. Have the driver sign the bill of lading. Retain a copy of the signed bill of lading. Attach your copy to the original repair order. This will be your proof of returning the removed engine.
5. Ship all return exchanges/components Third Party Freight Collect with appropriate paperwork to:
GM Warranty Parts Center
45 Northpointe Drive
Orion, MI 48359
Your cooperation is greatly appreciated. Prompt return of the original engine will increase the effectiveness of this program.
If you have any questions regarding the exchange program administrative procedures, please contact the Product Quality Center.
The following questions are contained in the Global Connect PQC -Parts Restrictions Template titled PQC PIP5656
2020 Chevrolet Silverado GMC Sierra HD 6.6L RPO L8T Gasoline Engine Exchange
Caller’s Name/Position:
Parts Manager name:
Technician Direct Phone:
Dealership’s Fax Number:
Parts Dept fax number:
Customer Concern:
Has dealer completed the “OEM Engine Exchange” template in bulletin and reviewed Serviceable Components?
(If no, dealer MUST complete Bulletin and call back)
Has the vehicle been modified with non-production accessories?
What type of service is the vehicle being used in (police, taxi, towing, personal, etc.)?
Describe the failure mode of the engine:
Broadcast Code:
Engine Serial Number:
Replacement Cost = $
Requested Labor Time:
Are there any leaks (Y/N)
What Type?
Location of the leak?
Are there any Noises (Y/N)
What kind of noise?
Location of noise?
Frequency of the noise?
When does is occur?
How long does it last?
At what temperature does it occur?
Any Lubrication Concerns (Y/N)
Oil pressure readings:
Results of oil consumption test:
Was the oil contaminated?
Any Performance Concerns (Y/N)
Low power?
Misfire?
Detonation?
Blue smoke?
White smoke?
Will not crank?
Vibration?
Did the engine show evidence of:
Overheating? (Y/N)
DTCs in the ECM/TCM/BCM? ***Note: GDS must be launched from TIS to make sure all the data is captured and can be retrieved.
Coolant consumption? (Y/N)
Coolant contamination? (Y/N)
Low compression? (Y/N)
If yes, List Compression test readings:
Parts Information
Description Part Number Quantity
Engine 12699313 1
Warranty Information
Labor Operation Description Labor Time Parts Allowance
4067490* Engine Replacement Use Published Labor
Operation $400.00
Add Administrative
Allowance 0.2 Hours
* Use published labor operation time plus the administrative allowance indicated above.
Important: Applicable miscellaneous items such as engine oil and coolant should be added to the part allowance amount and claimed in the Parts Cost column and not included in the Net Amount (DMN) column of the warranty claim.
Version History
Version 1
Modified 06/13/2019 – Created on
SEOCONTENT-END
Bulletin No.: PIP5656
Published date: 06/26/2019
https://www.nhtsa.gov/recalls?nhtsaId=10162158
https://static.nhtsa.gov/odi/tsbs/2019/MC-10162158-9999.pdf
To View or Download this Document Click Here
“This site contains affiliate links for which OEMDTC may be compensated” |
- Mobil 1 advanced full-synthetic motor oil 5W-30 utilizes Mobil 1’s signature Triple Action Formula to deliver outstanding engine performance, protection, and cleanliness.
- Helps protect critical engine parts for up to 10,000 miles between oil changes,* controlling oxidation to prevent oil breakdown and maintaining excellent viscosity
- Meets ILSAC GF-6 standards to help provide low-speed pre-ignition (LSPI) and timing chain wear protection while keeping your engine clean and helping to improve your fuel economy
- Mobil 1 is specially formulated to help remove sludge and lower engine temperatures
- Provides excellent internal engine heat protection (up to 500 degrees F) and low temperature protection (to -30 degrees F)
- Full synthetic 5W-30 motor oil provides strong engine performance and protection against deposits between oil changes
- Provides improved fuel economy (based on the latest industry standard)
- Designed to provide more performance with superior lubrication flow and pumpability at high and low temperatures (compared to Quaker State conventional and synthetic blend motor oils).
- Formulated with high resistance to oxidation, keeping the oil fresher for longer.
- Reduces friction to maximize horsepower (compared to Quaker State conventional and synthetic blend motor oils)
- Synthetic blend 5W-30 engine oil formula that keeps engines clean and responsive
- No leading synthetic blend motor oil provides better wear protection (based on Sequence IVA wear test using SAE 5W-30)
- Helps prevent sludge and other damaging deposits (based on Seq VH Sludge Test)
- Compatible with engine seals and all conventional oils
- Suitable for all car, SUV, light van, and truck gasoline engines under all driving conditions (For vehicles calling for ILSAC GF-6A, API SP-RC and all previous categories; Chrysler MS-6395)
- ADVANCED PROTECTION AGAINST the four main causes of engine breakdown: wear friction heat and deposits
- 40% BETTER WEAR PROTECTION vs. industry standard as tested in the Sequence IVB engine test
- 25% BETTER DEPOSIT PROTECTION with superior engine cleaning detergents as tested in the GMOD engine test
- EXCEPTIONAL HIGH/LOW TEMPERATURE PROTECTION defends your motor no matter the weather conditions
- MEETS OR EXCEEDS ALL REQUIREMENTS of ILSAC GF-6A, API SP, API SN with SN PLUS, API SN, GM dexos 1 Gen 3
- Full synthetic 5W-30 engine oil that is made with natural gas and designed for complete protection for top engine performance
- Helps extend engine life and protects for up to 15 years or 500,000 miles, whichever comes first. Guaranteed* (see Warranty Information in Product Description).
- Provides better fuel economy (based on the latest industry standards)
- Pennzoil Platinum 5W-30 keeps pistons up to 45% cleaner than the toughest industry standard (Based on Sequence IIIH results)
- Provides unsurpassed wear protection (compared to industry standard Sequence IVA test)
- Titanium Strong For Maximum Engine Performance In Vehicles With Over 75,000 Miles
- Maximizes Short And Long Term Engine Performance On High Mileage Engines
- Boosted With Extra Fluid Titanium Technology To Increase Oil Film Strength And Reduce Film Breakdown
- Reduces Leaks, Oil Burn Off And Power-Robbing Deposits
- Superior wear protection on critical engine parts
- 6X better wear protection than industry standards, as measured in the latest Sequence IVA test
- Superior sludge cleaning and protection against new formation
- 1.3X better sludge protection than industry standards, as measured in Sequence VH sludge test vs. API SP limits
- Full synthetic formula provides thermal and oxidation stability
- MAXLIFE TECHNOLOGY PREVENTS engine breakdown with 40% better wear protection than the industry standard
- REFRESH AGING SEALS AND PREVENT LEAKS with seal conditioners
- REDUCE SLUDGE, DEPOSITS, CORROSION, AND RUST with added detergents – keep motors clean inside
- ENHANCED FRICTION PERFORMANCE HELPS MAXIMIZE POWER with advanced friction-fighting agents
- MEETS OR EXCEEDS ALL REQUIREMENTS of ILSAC GF-6A, API SP, API SN with SN PLUS, API SN
- Full synthetic 5W-30 engine oil with PurePlus Technology that is race trusted for extreme engine performance and is made with natural gas.
- Pennzoil Ultra Platinum comes with warranty coverage of up to 15 years or 500,000 miles, whichever comes first. Guaranteed* (see Warranty Information in Product Description).
- No other leading motor oil provides better wear protection from friction (based on Sequence IVA wear test using SAE 5W-30)
- Helps protect engines from loss of power and provides better fuel economy (based on the latest industry standard)
- Keeps pistons dramatically cleaner than required by the toughest industry standards (Based on ILSAC GF-6 and Sequence IIIH piston deposit test using SAE 5W-30)
- Full synthetic 5W-30 engine oil designed for vehicles with over 70,000 miles that is made with natural gas
- Helps extend engine life and protects for up to 15 years or 500,000 miles, whichever comes first. Guaranteed* (see Warranty Information in Product Description).
- Keeps pistons up to 45% cleaner than the toughest industry standard (based on Sequence IIIH results)
- Provides unsurpassed wear protection for your engine (based on Sequence IVA wear test using SAE 5W-30)
- Formulated to deliver less oil burn off than high mileage motor oils made from crude oil
Last update on 2024-03-02 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.