Safety Recall N192263640 Steering Knuckle Stopper Bolt – 2018-2020 Chevrolet 6500XD

SEOCONTENT-START

Product Safety Recall
N192263640 Steering Knuckle Stopper Bolt – US Only
Copyright 2019 General Motors. All Rights Reserved. Page 1 of 11
Release Date:
July 2019
Revision:
00
Attention:
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery June 19, 2019. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
ONLY Chevrolet Medium Duty dealers can complete this recall repair.
Make
Model
Model Year
RPO
Description
From
To
Chevrolet
Low Cab Forward 6500XD MD
2018
2020
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
Isuzu Motors Limited, manufacturer of 2018-2020 model year Chevrolet Low Cab Forward 6500XD medium duty vehicles, has decided that a defect which relates to motor vehicle safety, exists in these vehicles. The jam nut for the steering stopper bolt on the left-front knuckle may loosen and allow the bolt to back away from the steering knuckle. This could result in an increase in the turning radius of the vehicle in left turns. A change in turning radius could make it difficult to make sharp turns. If the vehicle’s turning radius is increased, there is an increased risk of a crash.
Correction
Replace the existing left and right jam nuts with a Grade 8 jam nut, torque the nut to a new torque specification and apply Loctite to the nut and bolt. Where a bolt is damaged or missing the assembly will be replaced along with a Grade 8 jam nut.
Parts
Quantity
Part Name
Part No.
2
Jam Nut
97556008
Due to the small number of vehicles involved and due to limited initial parts availability, dealers are encouraged not to order Steering Knuckle Turn Stop Bolt kits for use as shelf stock. Parts should only be ordered when inspection determines that it is necessary to replace the Steering Knuckle Turn Stop Bolt.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor Operation
Description
Labor Time
Trans. Type
Net Item
9104549*
Replace Steering Bolt Jam Nuts
Add: Replace Left Side Stop Bolt and Adapter
0.5
0.4
ZFAT
N/A
9104585
Customer Reimbursement Approved
– For USA dealers only
–
N/A
ZFAT
**
9104586
Customer Reimbursement Denied – For USA dealers only
N/A
ZFAT
***
9104587
Floor Plan Reimbursement
N/A
ZFAT
****
9104588
Working Capital Assistance Program Reimbursement
N/A
ZFAT
*****
* Includes 0.1 hours for administrative allowance.
** For USA: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
*** Submit $10.00 administrative allowance in Net/Admin Allowance.
Product Safety Recall
N192263640 Steering Knuckle Stopper Bolt– US Only
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Floor Plan Reimbursement – NEW INVENTORY ONLY
**** USA Only – For vehicles eligible for floor plan reimbursement, the amount should be submitted in Net
Item/Miscellaneous. This amount should represent the product of the vehicle’s average daily interest rate (see table
below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This
reimbursement is limited to the number of days from the date of the stop delivery message (June 19, 2019) to the
date the repair is completed, and the vehicle is ready for sale (not to exceed 44 days):
Vehicle
Floor Plan Reimbursement Amount
USA
2018 Chevrolet LCF 6500XD MD $7.40
2019 Chevrolet LCF 6500XD MD $10.40
2020 Chevrolet LCF 6500XD MD $10.40
Working Capital Assistance Program (WCAP) Reimbursement – USED INVENTORY ONLY
Note: USA Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair
transaction.
Important: The WCAP ZSET transaction labor code, 9800028, provided in the dealer message sent on June 19,
2019, must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject.
***** USA Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be
submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle
was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from
the date of the stop sale/stop delivery order (June 19, 2019) to the date the inspection or repair closed the recall
bulletin. (not to exceed 44 days).
Vehicle Working Capital Assistance Reimbursement Amount – USA Only
2018 Chevrolet LCF 6500XD MD $7.40
2019 Chevrolet LCF 6500XD MD $10.40
2020 Chevrolet LCF 6500XD MD $10.40
Service Procedure
1. Apply the parking brake and block the rear wheels.
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Right Front Stop Bolt 1) Stop Bolt 2) Jam Nut 3) Adapter Base
2. Start the engine and turn the steering wheel all the way to the left in order to access the right (passenger side) stop
screw, as shown. Shut the engine off after turning the steering wheel.
Product Safety Recall
N192263640 Steering Knuckle Stopper Bolt– US Only
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3. Use an Engineer’s Rule to measure the distance that the stop screw protrudes out from the adapter base (as shown).
Record this measurement.
4. Use a ¾” open end wrench to loosen the jam nut, then remove the stop screw and jam nut from the adaptor. Remove
the jam nut from the stop screw. Discard the jam nut.
5. Use a wire brush and brake clean to thoroughly clean the stop screw threads and the inside threads of the adaptor
base. Using brake clean and a shop towel clean the inside threads of the adapter base.
5360560
6. Apply Loctite® 263 to the entire length of the stop screw threads as shown.
7. Clean the new Grade 8 jam nut with brake cleaner and a clean shop tower, install it on the stop bolt, and thread the
stop bolt back into the adaptor base.
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Product Safety Recall
N192263640 Steering Knuckle Stopper Bolt– US Only
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5360564
8. Slightly hand tighten the jam nut to the adaptor as shown. Adjust the stop bolt until it is the same distance measured
and recorded in Step 3 (use a ½” open end wrench as necessary). Using a ¾” deep well socket and a torque wrench,
tighten the jam nut to 94 Ft-lbs (128 N•m).
5360564
9. Start the engine and turn the steering wheel all the way to the right in order to access the left (driver side) stop screw
(as shown). Shut the engine off after turning the steering wheel.
Product Safety Recall
N192263640 Steering Knuckle Stopper Bolt– US Only
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5360552
10. Inspect the stop bolt jam nut to determine whether it is loose, or if the stop bolt has backed out of position, become
bent (as shown), or is missing completely.
• If the assembly is not tight, or is damaged in any way, print the template on the next page for steering bolt
adjustment and proceed directly to step 11 in this procedure to replace the stop bolt adapter assembly.
• If the stop bolt and jam nut are in place and tight, go to step 3 and repeat this service procedure through Step 8
for the left (driver’s) side.
• Once both sides have been completed, go to step 26.
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Product Safety Recall
N192263640 Steering Knuckle Stopper Bolt– US Only
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Note: It is critical that the above templates be printed at 100% resolution on standard 8.5×11 letter paper, or
the dimensions of the template may be incorrect.
Print the above template for steering bolt adjustment. Cut out one template for use. The remaining template may be
used on future applications.
11. Per the instructions in SI, safely tilt the cab and install the safety lock pin.
5375806
12. Press the template over the left (driver side) upper kingpin grease fitting at the mark indicated on the template.
Orientate the template as shown. Make sure the area on the template marked “tire” is parallel with the tire as shown.
13. Start the engine and turn the steering wheel in order to access the left (driver side) stop bolt assembly. Turn off the
engine.
14. Remove the stop bolt assembly using a 1” deep well socket. Discard the old stop bolt assembly.
5375480
15. Disassemble the new stop bolt assembly. The new stop bolt assembly has been fitted with a new grade 8 nut as
indicated with a paint mark.
16. Clean the new adaptor, stop bolt, and jam nut with brake clean. Wipe dry with a clean shop towel or rag.
17. Install the new stop bolt assembly adaptor base (without the stop bolt or jam nut) using a 1” deep well socket. Tighten
the adaptor to 98 lb-ft (133 Nm).
Product Safety Recall
N192263640 Steering Knuckle Stopper Bolt– US Only
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5360560
Note: The Loctite will set within 30 minutes of application. Complete all adjustment and torquing procedures
immediately.
18. Apply Loctite 263 to the entire length of the new stop bolt threads.
19. Install a new jam nut all the way onto the stop bolt.
20. Thread the stop bolt all the way into the adaptor that was installed in step 18. Only tighten hand tight.
5375814
21. Start the engine and turn the steering wheel in the opposite direction of the wheel/stop bolt being replaced. Continue
to turn the steering wheel until the template installed in Step 12 looks the same as shown above. The 50-degree
dashed line on the template should align parallel with the casting mark through the center of the axle.
5375838
22. Using a ½” open-end wrench, adjust the stop bolt until the stop bolt contacts firmly against the axle bolt stop as
shown. Ensure the template is still in the position shown.
Product Safety Recall
N192263640 Steering Knuckle Stopper Bolt– US Only
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5360564
23. Tighten the stop bolt jam nut with a ¾ open-end wrench. Have a second person start the engine and turn the steering
wheel in the opposite direction to access the steering stop. Use a ¾” deep well socket and a torque wrench to tighten
the stop screw jam nut to 94 Ft-lbs (128 N•m).
24. Remove the template from the kingpin grease fitting and discard.
25. Following instructions in SI, remove and stow the safety lock pin and tilt the cab back down. Ensure the cab is locked
into place.
Note: Allow the Loctite® 263 to dry for at least 2 hours before returning the vehicle to the customer.
Dealer Responsibility – For USA States, Territories, and Possessions
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is
remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type
must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair
within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the
condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To
avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment
with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told
how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession
and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
Product Safety Recall
N192263640 Steering Knuckle Stopper Bolt– US Only
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required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for
this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory or is in your dealership for service in
the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing
the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this recall.
Customer Notification
General Motors will notify customers of this recall on their vehicle.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by August 31, 2020. See General Motors Service Policies and Procedures Manual,
Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and
Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Product Safety Recall
N192263640 Steering Knuckle Stopper Bolt– US Only
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IMPORTANT SAFETY RECALL
August 2019
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors, based on information provided by Isuzu Motors Limited, has decided that a defect which relates to
motor vehicle safety exists in certain 2018-2020 model year Chevrolet Low Cab Forward 6500XD Medium Duty
vehicles. These vehicles are manufactured by Isuzu. As a result, GM is conducting a safety recall.
We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our
products.
I M P O R T A N T
• Your vehicle is involved in GM safety recall N192263640.
• Schedule an appointment with your GM dealer.
• This service will be performed for you at no charge.
Why is your vehicle
being recalled?
The jam nut for the steering stopper bolt on the left-front knuckle may loosen and
allow the bolt to back away from the steering knuckle. This could result in an increase
in the turning radius of the vehicle in left turns. A change in turning radius could make
it difficult to make sharp turns. If the vehicle’s turning radius is increased, there is an
increased risk of a crash.
What will we do? Your GM dealer will replace the existing left and right jam nuts with a Grade 8 jam nut,
torque the nut to a new torque specification and apply Loctite to the nut and bolt.
Where a bolt is damaged or missing the assembly will be replaced along with a Grade
8 jam nut. This service will be performed for you at no charge. Because of service
scheduling requirements, it is likely that your dealer will need your vehicle longer than
the actual service correction time of approximately 4 hours.
Did you already pay
for this repair?
Even though you may have previously had repairs for this condition, you will still need
to take your vehicle to your dealer for additional repairs. If you have already paid for
repairs for the recall condition, please complete the enclosed reimbursement form and
present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed
reimbursement form and all required documents to Reimbursement Department, PO
Box 33170, Detroit, MI 48232-5170. The completed form and required documents
must be presented to your dealer or received by the Reimbursement Department by
August 31, 2020, unless state law specifies a longer reimbursement period.
Do you have
questions?
If you have questions or concerns that your dealer is unable to resolve, please contact
the appropriate Customer Assistance Center at the number listed below.
Division Number Text Telephones (TTY)
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
GM Medium Duty Truck 1-800-862-4389
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to
remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free
Product Safety Recall
N192263640 Steering Knuckle Stopper Bolt– US Only
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Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 19V467.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the
lessee within ten days.
Maryann L. Combs
Vice President
Global Vehicle Safety
Enclosure
GM Recall: N192263640
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5102
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 29, 2019
Subject: N192263640 – Safety Recall
Steering Knuckle Stopper Bolt – US Only
Models: 2018-2020 Chevrolet Low Cab Forward 6500XD MD
To: All General Motors Dealers
General Motors is releasing Safety Recall N192263640 today. The total number of U.S. vehicles involved is approximately 205. Please see the attached bulletin for details.
Vehicles involved in this recall were placed on stop delivery June 19, 2019. Once the service procedure contained in the bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Working Capital Assistance Program (WCAP) Eligibility
Vehicles which were in dealer inventory at the time of this bulletin release were eligible for WCA. Please refer to the attached bulletin and GlobalConnect Message GCUS-9-7345 for additional information.
Customer Letter Mailing
The customer letter mailing will begin on August 8, 2019.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated July 29, 2019. A list of involved vehicles in dealer new inventory is attached to this message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
GM CUSTOMER CARE AND AFTERSALES
DCS5094
URGENT – DISTRIBUTE IMMEDIATELY
Date: July 22, 2019
Subject: Upcoming Safety Recall N192263640
Steering Knuckle Stopper Bolt– U.S. Only
Application for Used Vehicle Working Capital Assistance Program (WCAP)
Models: 2018-2019 Chevrolet Low Cab Forward 6500XD MD
To: All General Motors Dealers
On June 19, 2019, GM sent to all GM dealers GlobalConnect Message GCUS-3-1524 regarding safety recall N192263640. The jam nut for the steering stopper bolt on the left-front knuckle may loosen and allow the bolt to back away from the steering knuckle. This could result in an increase in the turning radius of the vehicle in left turns. A change in turning radius could make it difficult to make sharp turns. If the vehicle’s turning radius is increased, there is an increased risk of a crash.
The message advised that the Investigate Vehicle History screen for the impacted vehicles in the Global Warranty Management system would display the date the VINs were updated for this upcoming field action under Release Date and “Incomplete – Remedy not yet available” under Status. The required repair to complete this recall is not yet available. The involved vehicles must be held and cannot be delivered to customers, dealer-traded, released to auction, used for demonstration purposes or put to any other use until a remedy is available to complete the recall.
This message is to inform dealers who have involved vehicles in their inventory that they can now apply for the used vehicle Working Capital Assistance Program (“WCAP”) for safety recall N192263640. This program is intended to provide support to GM dealers for eligible used GM vehicles being constrained by a stop sale/stop delivery order in situations where a recall remedy is not available. Please review GM GlobalConnect Message GCUS-9-7345 dated February 21, 2019 for current program terms and guidelines.
Before proceeding with the application process described below, dealers must verify vehicle eligibility based on the program terms and guidelines that were provided in GM GlobalConnect Message GCUS-9-7345 dated February 21, 2019. Applications submitted on ineligible vehicles are subject to chargeback of any incentives paid to the dealer under the WCAP. Because compensation and tracking requires visibility into dealers’ inventory, dealers must also have agreed to a Dealer Data Share agreement with GM in order to receive any compensation under this program.
To apply for the WCAP for safety recall N192263640, dealers must access the GM Global Warranty Management (GWM) system and submit a “ZSET” warranty transaction using the labor code provided below for each eligible vehicle. This zero dollar special
transaction type is the dealer’s application for compensation and constitutes a representation from the dealer that the vehicle is eligible for WCAP assistance.
Note: Acceptance of the warranty transaction does not ensure vehicle eligibility or guarantee the provision of any assistance as defined by program terms and guidelines.
Labor Code
Description
Labor Time
Trans Code
9800028
Working Capital Assistance for Safety Recall N192263640
N/A
ZSET
To be eligible for the WCAP, a vehicle must be in dealer inventory at the time the related field action bulletin is released. If a vehicle has been delivered, wholesaled or otherwise disposed of prior to release of the bulletin, the vehicle is not eligible for assistance. Additionally, recalled vehicles taken in on trade may be eligible for assistance if the dealer immediately reports the vehicle in used vehicle inventory via its Dealer Management System (DMS) and makes application through the GWM system.
To ensure that GM is receiving daily inventory information, which is necessary to process payments and make eligibility determinations under the WCAP, the dealer’s vehicles must be properly identified in the dealership’s DMS. A daily feed of this information is provided to GM through the Dealer Data Share (DDS) agreement.
Beginning with the 1st quarter of 2019, all WCAP payments will be facilitated through the Global Warranty Management (GWM) system. For each eligible vehicle, a qualifying dealer will submit for WCAP vehicle enrollment with a “ZSET” transaction type and for reimbursement with a “ZFAT” transaction type both through the GWM system. If approved, a WCAP credit for that vehicle will be issued to the dealer’s “open account” similar to any other warranty credit. WCAP submission instructions and the required labor code will also be provided in the appropriate field action bulletin. Each WCAP transaction being credited will be clearly identified on the dealer’s daily credit memo.
In order to receive payment, a dealer must have timely reported the vehicle in used vehicle inventory, retained the vehicle until the related field action bulletin is released, and properly applied for the WCAP payment. The vehicle must also be otherwise eligible under WCAP rules and guidelines.
GM reserves the right to amend, modify, terminate, or cancel this program at any time in its sole discretion.
END OF MESSAGE GM CUSTOMER CARE AND AFTERSALES
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5071
URGENT – DISTRIBUTE IMMEDIATELY
Date: June 19, 2019
Subject: Stop Delivery Order for Upcoming Safety Recall N192263640
Steering Knuckle Stopper Bolt
Models: 2018-2020 Chevrolet Low Cab Forward 6500XD Medium Duty Trucks
To: All General Motors Dealers
STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2018-2020 model year Chevrolet Low Cab Forward 6500XD Medium Duty Trucks in new or used vehicle inventory. Isuzu Motors Limited, the manufacturer of these vehicles, has notified the National Highway Traffic Safety Administration (NHTSA) about an upcoming safety recall that involves these vehicles. The GM recall number is N192263640.
It is a violation of federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification until the defect is remedied.
Isuzu Motors Limited has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2020 model year Chevrolet Low Cab Forward 6500XD medium duty truck vehicles. The jam nut for the steering stopper bolt on the left side may loosen and allow the bolt to back away from the steering knuckle, reducing the steering radius of the vehicle in a left turn. The driver may initially apply enough force to the steering wheel to cause the bolt to bend or break.
To correct this condition, GM dealers will replace the existing left and right jam nuts with a Grade 8 jam nut, torque the nut to a new torque specification and apply Loctite to the nut and bolt. Where a bolt is damaged or missing the assembly will be replaced along with a Grade 8 jam nut.
Until further instructions are received, involved vehicles that are in dealers’ possession (new or used vehicle inventory, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or any other dealer use. All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified.
The Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system has been updated for this upcoming recall on June 18, 2019. This action has been taken to assist dealers with determining which vehicles are involved so they can properly respond to customer inquiries.
A list of involved vehicles that have been identified as being in dealer new vehicle inventory is attached to this message. It is sorted by dealer Business Associate Code (BAC) for easy reference. Your dealership’s BAC will not be listed if none of the
involved vehicles are currently in your new vehicle inventory. A file identifying involved vehicles in dealer used inventory will be published in GM GlobalConnect, under the Service tab in Field Action Inventory Reports.
Question and Answer Document (Q&A)
Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Safety Recall. Please use this information as an aid to confidently answer customer concerns.
Until the recall bulletin is released, the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs.
We are working with the supplier to obtain the required parts as quickly as possible. When a sufficient quantity of parts is available, the recall bulletin will be released, and dealers can begin repairing vehicles.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

SEOCONTENT-END