Safety Recall N192263640 Steering Knuckle Stopper Bolt – 2018-2020 Chevrolet 6500XD

June 18, 2019 NHTSA CAMPAIGN NUMBER: 19V467000

Steering Wheel Bolt May Break

If the vehicle’s turning radius is increased, there is an increased risk of a crash.

 

NHTSA Campaign Number: 19V467

Manufacturer Isuzu Technical Center of America, Inc.

Components STEERING

Potential Number of Units Affected 3,851

 

Summary

Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2018-2020 FTR and Chevrolet 6500XD vehicles. The jam nut for the steering stopper bolt on the left front knuckle may loosen and allow the bolt to back away from the steering knuckle, increasing the turning radius of the vehicle in a left turn.

 

Remedy

Isuzu will notify owners, and dealers will replace the existing left and right jam nuts with a Grade 8 jam nut, torque the nut to a new torque specification and apply Loctite to the nut and bolt, free of charge. The recall is expected to begin July 19, 2019. Owners may contact Isuzu customer service at 1-866-441-9638, GM owners may contact GM customer service at 1-800-862-4389. Isuzu’s number for this recall is V1902.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


Frequently Asked Questions (FAQs) for Safety Recall N192263640
Steering Knuckle Stopper Bolt

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above. 

Q1) Which vehicles are involved?
A1) 2018-2020 Chevrolet Low Cab Forward 6500XD Medium Duty Trucks

 

Q2) What is the issue or condition?
A2) The jam nut for the steering stopper bolt on the left side may loosen and allow the bolt to back away from the steering knuckle, reducing the steering radius of the vehicle in a left turn. The driver may initially apply enough force to the steering wheel to cause the bolt to bend or break.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) Drivers experience difficulty turning the steering wheel fully to the left.

 

Q4) What is the remedy/repair?
A4) GM dealers will replace the existing left and right jam nuts with a Grade 8 jam nut, torque the nut to a new torque specification and apply Loctite to the nut and bolt. Where a bolt is damaged or missing the assembly will be replaced along with a Grade 8 jam nut.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) If the vehicle’s turning radius is reduced, there is an increased risk of a crash.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) No, when sufficient quantity of parts is available, the recall bulletin will be released, and dealers can begin repairing vehicles.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy Transportation is not included on Medium Duty Vehicles.

 

 


6 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET 6500XD 2018-2020
ISUZU FTR 2018-2020

9 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-19V467-3304.pdf 148.507KB

Download (PDF, 145KB)


Manufacturer Notices(to Dealers,etc)- Stop Delivery Notice

RCMN-19V467-3955.pdf 48.582KB

Download (PDF, 47KB)


Manufacturer Notices(to Dealers,etc)

RCMN-19V467-1353.pdf 342.64KB

Download (PDF, 335KB)


Remedy Instructions and TSB

RCRIT-19V467-6603.pdf 835.669KB

Download (PDF, 816KB)


Miscellaneous Document- Supplemental Chronology

RMISC-19V467-6396.pdf 130.219KB

Download (PDF, 127KB)


Recall 573 Report- Amendment 1

RCLRPT-19V467-7784.PDF 215.101KB

Download (PDF, 210KB)


Recall Acknowledgement

RCAK-19V467-4760.pdf 244.864KB

Download (PDF, 239KB)


Defect Notice 573 Report

RCLRPT-19V467-2624.PDF 215.032KB

Download (PDF, 210KB)


Manufacturer Notices(to Dealers,etc)- Frequently Asked Questions

RCMN-19V467-3892.pdf 70.36KB

Download (PDF, 69KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V467&docType=RCL


 

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Last update on 2019-10-18 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-10-18 / Affiliate links / Images from Amazon Product Advertising API

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