OnStar Vehicles with B101D and Symptom Codes – 2011-2017 All GM Passenger Car and Light Duty Trucks

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NHTSA ID Number: 10157041

Manufacturer Communication Number: PIT5236K

Summary

This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical Assistance Center for further assistance. If the Firmware Over-the-Air version on the scan tool is lower than 6708 Dealer can order the part thought the Instrument Sales and Service website process.

 


Condition/Concern

Some customers may comment of various concerns, such as OnStar is inoperative, Navigation/GPS/Compass issues, and/or that the red LED is illuminated. Upon inspection, DTC B101D will be stored in the OnStar module with a related symptom code(s).

 

Recommendation/Instructions

Vehicles with Gen 10 OnStar System

Step 1:  If campaigns 14395 or 15086 are open in Global Warranty Global Warranty Management system, please complete the campaign and evaluate OnStar operation before continuing with this PI.

Step 2:  Contact the GM TAC OnStar group with the following information (DO NOT clear the DTCs): a. OnStar Module Firmware Over-the-Air Version using GDS2.

  1. OnStar Module STID(OnStar Customer Identifier) located on the OnStar Module or in the related GDS2 Data List.
  2. The part number that is on the OnStar module or in the related GDS2 Data List.
  3. Have all Repair Order information ready, including the customer concern, VIN, mileage, DTCs stored, repair order number, etc. e. What is the OnStar LED status (Red, Green, Off, etc.)?
  4. Press the Blue OnStar Button and note the results.
  5. If DTC B101D 3C is stored in history, document customer’s complaint in detail:
    • How long has this been going on?
    • Whether customer was able to connect to OnStar or not ?
    • If there was current GPS location on vehicle.
    • Does the B101D-3C go current when attempting to call OnStar?

In some cases, GM TAC may also request photos, session logs, snapshots or additional information to assist in properly diagnosing the concern.

 

All OnStar Systems

Start by recording the OnStar LED status, along with results from an OnStar button press and OnStar hands-free calling for inbound and outbound calls.

If DTC B101D is set as CURRENT in the VCIM with any of the symptom codes listed below (except B101D 37), replace the OnStar module.

If DTC B101D 37 is stored as CURRENT or HISTORY, please refer to the latest version of PIC5492.

If DTC B101D 39, B101D 3C, or B101D F0 are stored in HISTORY, contact GM TAC with the customer concern, this PI number, and information from the latest version of bulletin 03-08-46-004. DO NOT clear the DTCs at any point as the information in the module may be needed for root cause analysis.

If DTC B101D is set with a symptom code that is not listed below, or there is no symptom code at all, record a snapshot, session log, or picture of the DTC displayed on the screen and contact GM TAC with the customer concern, this PI number, and information from the latest version of bulletin 03-08-46-004. DO NOT clear the DTCs at any point as the information in the module may be needed for root cause analysis. Symptom Codes Currently Supported by OnStar Module

DTC and Symptom Code Description
B101D 00 Electronic Control Unit Hardware Malfunction
(Only Supported on 2011 Chevrolet HHR and 2011 – 2012 Malibu)
B101D 31 Electronic Control Unit Hardware Internal Checksum Error
B101D 32 Electronic Control Unit Hardware General Memory Malfunction
B101D 37 Electronic Control Unit Hardware Software Malfunction
(Only Sets in History)
B101D 38 Electronic Control Unit Hardware Supervision Software Malfunction
B101D 39 Electronic Control Unit Hardware Internal Communication Malfunction (Bluetooth with RPO UPF)
B101D 3C Electronic Control Unit Hardware Internal Communication Malfunction (GPS)
B101D F0 Electronic Control Unit Hardware Internal Communication Malfunction (Phone)
B101D F2 Internal Communication Error WIFI
B101D F3 Internal Communication Error SIM

 

Parts Information

Refer to the Electronic Parts Catalog and/or Electronic Service Center Website for the appropriate OnStar Module part number based on the VIN.

 


721 Affected Products

Vehicles

MAKE MODEL YEAR
BUICK CASCADA 2016-2018
BUICK ENCLAVE 2008-2018
BUICK ENCORE 2013-2018
BUICK ENVISION 2016-2018
BUICK LACROSSE 2006-2018
BUICK LESABRE 2006
BUICK LUCERNE 2006-2012
BUICK RAINIER 2006-2007
BUICK REGAL 2011-2018
BUICK RENDEZVOUS 2006-2007
BUICK TERRAZA 2006-2008
BUICK VERANO 2012-2017
CADILLAC ATS 2013-2018
CADILLAC CT6 2016-2018
CADILLAC CTS 2006-2018
CADILLAC DTS 2006-2011
CADILLAC ELR 2014-2017
CADILLAC ESCALADE 2006-2018
CADILLAC ESCALADE ESV 2006-2018
CADILLAC ESCALADE EXT 2007-2013
CADILLAC ESCALADE EXT 1500 2006
CADILLAC SRX 2006-2016
CADILLAC STS 2006-2012
CADILLAC XLR 2006-2009
CADILLAC XT5 2017-2018
CADILLAC XTS 2013-2018
CHEVROLET 3500 2016
CHEVROLET AVALANCHE 2007-2013
CHEVROLET AVALANCHE 1500 2006
CHEVROLET AVALANCHE 2500 2006
CHEVROLET AVEO 2006, 2009-2018
CHEVROLET BOLT EV 2017-2018
CHEVROLET C SERIES 2006-2009
CHEVROLET CAMARO 2010-2018
CHEVROLET CAPRICE 2011-2017
CHEVROLET CAPTIVA 2008, 2012-2018
CHEVROLET CAPTIVA SPORT 2009-2011
CHEVROLET CHEYENNE 2017
CHEVROLET CITY EXPRESS 2015-2017
CHEVROLET CLASSIC 2006
CHEVROLET COBALT 2006-2010
CHEVROLET COLORADO 2006-2012, 2014-2018
CHEVROLET CORVETTE 2006-2018
CHEVROLET CRUZE 2011-2018
CHEVROLET EQUINOX 2006-2018
CHEVROLET EXPRESS 2006-2018
CHEVROLET F SERIES 2006
CHEVROLET G VAN BUS 2006
CHEVROLET HHR 2006-2011
CHEVROLET IMPALA 2006-2018
CHEVROLET LOW CAB 4500 2017
CHEVROLET LOW CAB 5500 2017
CHEVROLET MALIBU 2006-2018
CHEVROLET MONTE CARLO 2006-2007
CHEVROLET N300 2014-2016, 2018
CHEVROLET N300 MAX 2017
CHEVROLET OPTRA 2006-2007
CHEVROLET ORLANDO 2017
CHEVROLET S10 2016-2018
CHEVROLET SILVERADO 1500 2006-2018
CHEVROLET SILVERADO 2500 2006-2018
CHEVROLET SILVERADO 3500 2006-2018
CHEVROLET SONIC 2012-2018
CHEVROLET SPARK 2013-2018
CHEVROLET SPARK EV 2014-2017
CHEVROLET SS 2014-2017
CHEVROLET SSR 2006
CHEVROLET SUBURBAN 2006-2018
CHEVROLET T SERIES 2006-2010
CHEVROLET TAHOE 2006-2018
CHEVROLET TRAILBLAZER 2006-2009, 2017-2018
CHEVROLET TRAVERSE 2009-2018
CHEVROLET TRAX 2013-2018
CHEVROLET UPLANDER 2006-2009
CHEVROLET VOLT 2011-2018
CHEVROLET W-SERIES 2006-2010
GMC ACADIA 2007-2018
GMC C SERIES 2006-2009
GMC CANYON 2006-2012, 2015-2018
GMC ENVOY 2006-2009
GMC ENVOY XL 2006
GMC G VAN BUS 2010
GMC SAVANA 2006-2018
GMC SIERRA 1500 2006-2018
GMC SIERRA 2500 2006-2018
GMC SIERRA 3500 2006-2018
GMC SIERRA DENALI 2007-2013, 2015-2016, 2018
GMC TERRAIN 2010-2018
GMC TOPKICK 2006-2010
GMC W-SERIES 2006-2010
GMC YUKON 2006-2018
GMC YUKON DENALI 2006-2013
GMC YUKON DENALI XL 2006-2013
GMC YUKON XL 2006-2018
HUMMER H2 2006-2010
HUMMER H3 2006-2010
ISUZU 4500 SERIES 2006
ISUZU ASCENDER 2006-2009
ISUZU H SERIES 2008-2009
ISUZU T SERIES 2009-2010
PONTIAC G3 2008-2011
PONTIAC G5 2007-2011
PONTIAC G6 2006-2010
PONTIAC G8 2008-2010
PONTIAC GRAND PRIX 2006-2008
PONTIAC GTO 2006-2007
PONTIAC MONTANA 2006-2009
PONTIAC PURSUIT 2006-2009
PONTIAC SOLSTICE 2006-2010
PONTIAC TORRENT 2006-2009
PONTIAC VIBE 2006-2010
SAAB 9-3 2009
SAAB 9-5 2009-2010
SAAB 9-7X 2006-2009
SATURN ASTRA 2008-2011
SATURN AURA 2007-2010
SATURN ION 2006-2007
SATURN OUTLOOK 2007-2011
SATURN RELAY 2006-2008
SATURN SKY 2007-2010
SATURN VUE 2006-2011
SUZUKI XL7 2007-2009

 


1 Associated Document

Manufacturer Communications

Bulletin No.: PIT5236J
Date: Jan-2017

https://www.nhtsa.gov/recalls?nhtsaId=10113318

MC-10113318-9999.pdf 99.359KB

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NHTSA ID Number: 10119062

Manufacturer Communication Number: PIT5236H

Summary

This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version and the OnStar Customer Identifier and contact General Motors Technical Assistance Center for further assistance.

 

1 Associated Document

Manufacturer Communications

Bulletin No.: PIT5236H
Date: Oct-2016

https://www.nhtsa.gov/recalls?nhtsaId=10119062

MC-10119062-9999.pdf 101.206KB

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NHTSA ID Number: 10113973

Manufacturer Communication Number: PIT5236G

Summary

This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will check Global Warranty Management system for customer satisfaction program 15086 status. If the status of the customer satisfaction program 15086 was not completed follow the steps to get the Telematics Communication Interface Control Module replaced. If the status of customer satisfaction program 15086 is found completed contact General Motors Technical Assistance Center OnStar group for further assistance.

 

1 Associated Document

Manufacturer Communications

Bulletin No.: PIT5236G
Date: Mar-2016

https://www.nhtsa.gov/recalls?nhtsaId=10113973

MC-10113973-9999.pdf 99.129KB

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NHTSA ID Number: 10114642

Manufacturer Communication Number: PIT5236F

Summary

This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will check Global Warranty Management system for customer satisfaction program 15086 status. If the status of the customer satisfaction program 15086 was not completed follow the steps to get the Telematics Communication Interface Control Module replaced. If the status of customer satisfaction program 15086 is found completed contact General Motors Technical Assistance Center OnStar group for further assistance.

 

1 Associated Document

Manufacturer Communications

Bulletin No.: PIT5236F
Date: Aug-2015

https://www.nhtsa.gov/recalls?nhtsaId=10114642

MC-10114642-9999.pdf 99.405KB

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NHTSA ID Number: 10114639

Manufacturer Communication Number: PIT5236E

Summary

This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical Assistance Center for further assistance. If the Firmware Over-the-Air version on the scan tool is lower than 6708 Dealer can order the part thought the Instrument Sales and Service website process.

 

1 Associated Document

Manufacturer Communications

Bulletin No.: PIT5236E
Date: Jul-2015

https://www.nhtsa.gov/recalls?nhtsaId=10114639

MC-10114639-9999.pdf 98.096KB

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NHTSA ID Number: 10115014

Manufacturer Communication Number: PIT5236D

Summary

This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical Assistance Center for further assistance. If the Firmware Over-the-Air version on the scan tool is lower than 6708 Dealer can order the part thought the Instrument Sales and Service website process.

 

1 Associated Document

Manufacturer Communications

Bulletin No.: PIT5236D
Date: Jun-2015

https://www.nhtsa.gov/recalls?nhtsaId=10115014

MC-10115014-9999.pdf 106.157KB

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NHTSA ID Number: 10139361

Manufacturer Communication Number: PIT5236C

Summary

This Preliminary Information communication provides information to the technician about vehicle that may OnStar inoperative and Navigation/GPS/Compass issues. Technician may find Diagnostic Trouble Codes B101D sym 3C and or F0. Technician will gather data using a scan tool and contact General Motors Technical Assistance Center for further assistance. After approval technician will replace the OnStar module.

 

1 Associated Document

Manufacturer Communications

Bulletin No.: PIT5236C
Date: Mar-2015

https://www.nhtsa.gov/recalls?nhtsaId=10139361

MC-10139361-9999.pdf 104.465KB

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NHTSA ID Number: 10114801

Manufacturer Communication Number: PIT5236B

Summary

This Preliminary Information communication provides information to the technician about vehicle that may OnStar inoperative and Navigation/GPS/Compass issues. Technician may find Diagnostic Trouble Codes B101D sym 3C and or F0. Technician will gather data using a scan tool and contact General Motors Technical Assistance Center for further assistance. After approval technician will replace the OnStar module.

 

1 Associated Document

Manufacturer Communications

Bulletin No.: PIT5236B
Date: Dec-2014

https://www.nhtsa.gov/recalls?nhtsaId=10114801

MC-10114801-9999.pdf 100.093KB

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NHTSA ID Number: 10114760

Manufacturer Communication Number: PIT5236A

Summary

This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will need to call General Motors Technical Assistance Center for further assistance. If the Diagnostic Trouble Code B101D has a sym 37 set please refer to the latest version of PIC5492.

 

1 Associated Document

Manufacturer Communications

Bulletin No.: PIT5236A
Date: Dec-2014

https://www.nhtsa.gov/recalls?nhtsaId=10114760

MC-10114760-9999.pdf 96.676KB

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