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NHTSA ID Number: 10157041
Manufacturer Communication Number: PIT5236K
Summary
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical Assistance Center for further assistance. If the Firmware Over-the-Air version on the scan tool is lower than 6708 Dealer can order the part thought the Instrument Sales and Service website process.
Condition/Concern
Some customers may comment of various concerns, such as OnStar is inoperative, Navigation/GPS/Compass issues, and/or that the red LED is illuminated. Upon inspection, DTC B101D will be stored in the OnStar module with a related symptom code(s).
Recommendation/Instructions
Vehicles with Gen 10 OnStar System
Step 1: If campaigns 14395 or 15086 are open in Global Warranty Global Warranty Management system, please complete the campaign and evaluate OnStar operation before continuing with this PI.
Step 2: Contact the GM TAC OnStar group with the following information (DO NOT clear the DTCs): a. OnStar Module Firmware Over-the-Air Version using GDS2.
- OnStar Module STID(OnStar Customer Identifier) located on the OnStar Module or in the related GDS2 Data List.
- The part number that is on the OnStar module or in the related GDS2 Data List.
- Have all Repair Order information ready, including the customer concern, VIN, mileage, DTCs stored, repair order number, etc. e. What is the OnStar LED status (Red, Green, Off, etc.)?
- Press the Blue OnStar Button and note the results.
- If DTC B101D 3C is stored in history, document customer’s complaint in detail:
In some cases, GM TAC may also request photos, session logs, snapshots or additional information to assist in properly diagnosing the concern.
All OnStar Systems
Start by recording the OnStar LED status, along with results from an OnStar button press and OnStar hands-free calling for inbound and outbound calls.
If DTC B101D is set as CURRENT in the VCIM with any of the symptom codes listed below (except B101D 37), replace the OnStar module.
If DTC B101D 37 is stored as CURRENT or HISTORY, please refer to the latest version of PIC5492.
If DTC B101D 39, B101D 3C, or B101D F0 are stored in HISTORY, contact GM TAC with the customer concern, this PI number, and information from the latest version of bulletin 03-08-46-004. DO NOT clear the DTCs at any point as the information in the module may be needed for root cause analysis.
If DTC B101D is set with a symptom code that is not listed below, or there is no symptom code at all, record a snapshot, session log, or picture of the DTC displayed on the screen and contact GM TAC with the customer concern, this PI number, and information from the latest version of bulletin 03-08-46-004. DO NOT clear the DTCs at any point as the information in the module may be needed for root cause analysis. Symptom Codes Currently Supported by OnStar Module
DTC and Symptom Code | Description |
B101D 00 | Electronic Control Unit Hardware Malfunction |
(Only Supported on 2011 Chevrolet HHR and 2011 – 2012 Malibu) | |
B101D 31 | Electronic Control Unit Hardware Internal Checksum Error |
B101D 32 | Electronic Control Unit Hardware General Memory Malfunction |
B101D 37 | Electronic Control Unit Hardware Software Malfunction |
(Only Sets in History) | |
B101D 38 | Electronic Control Unit Hardware Supervision Software Malfunction |
B101D 39 | Electronic Control Unit Hardware Internal Communication Malfunction (Bluetooth with RPO UPF) |
B101D 3C | Electronic Control Unit Hardware Internal Communication Malfunction (GPS) |
B101D F0 | Electronic Control Unit Hardware Internal Communication Malfunction (Phone) |
B101D F2 | Internal Communication Error WIFI |
B101D F3 | Internal Communication Error SIM |
Parts Information
Refer to the Electronic Parts Catalog and/or Electronic Service Center Website for the appropriate OnStar Module part number based on the VIN.
721 Affected Products
Vehicles
MAKE | MODEL | YEAR |
BUICK | CASCADA | 2016-2018 |
BUICK | ENCLAVE | 2008-2018 |
BUICK | ENCORE | 2013-2018 |
BUICK | ENVISION | 2016-2018 |
BUICK | LACROSSE | 2006-2018 |
BUICK | LESABRE | 2006 |
BUICK | LUCERNE | 2006-2012 |
BUICK | RAINIER | 2006-2007 |
BUICK | REGAL | 2011-2018 |
BUICK | RENDEZVOUS | 2006-2007 |
BUICK | TERRAZA | 2006-2008 |
BUICK | VERANO | 2012-2017 |
CADILLAC | ATS | 2013-2018 |
CADILLAC | CT6 | 2016-2018 |
CADILLAC | CTS | 2006-2018 |
CADILLAC | DTS | 2006-2011 |
CADILLAC | ELR | 2014-2017 |
CADILLAC | ESCALADE | 2006-2018 |
CADILLAC | ESCALADE ESV | 2006-2018 |
CADILLAC | ESCALADE EXT | 2007-2013 |
CADILLAC | ESCALADE EXT 1500 | 2006 |
CADILLAC | SRX | 2006-2016 |
CADILLAC | STS | 2006-2012 |
CADILLAC | XLR | 2006-2009 |
CADILLAC | XT5 | 2017-2018 |
CADILLAC | XTS | 2013-2018 |
CHEVROLET | 3500 | 2016 |
CHEVROLET | AVALANCHE | 2007-2013 |
CHEVROLET | AVALANCHE 1500 | 2006 |
CHEVROLET | AVALANCHE 2500 | 2006 |
CHEVROLET | AVEO | 2006, 2009-2018 |
CHEVROLET | BOLT EV | 2017-2018 |
CHEVROLET | C SERIES | 2006-2009 |
CHEVROLET | CAMARO | 2010-2018 |
CHEVROLET | CAPRICE | 2011-2017 |
CHEVROLET | CAPTIVA | 2008, 2012-2018 |
CHEVROLET | CAPTIVA SPORT | 2009-2011 |
CHEVROLET | CHEYENNE | 2017 |
CHEVROLET | CITY EXPRESS | 2015-2017 |
CHEVROLET | CLASSIC | 2006 |
CHEVROLET | COBALT | 2006-2010 |
CHEVROLET | COLORADO | 2006-2012, 2014-2018 |
CHEVROLET | CORVETTE | 2006-2018 |
CHEVROLET | CRUZE | 2011-2018 |
CHEVROLET | EQUINOX | 2006-2018 |
CHEVROLET | EXPRESS | 2006-2018 |
CHEVROLET | F SERIES | 2006 |
CHEVROLET | G VAN BUS | 2006 |
CHEVROLET | HHR | 2006-2011 |
CHEVROLET | IMPALA | 2006-2018 |
CHEVROLET | LOW CAB 4500 | 2017 |
CHEVROLET | LOW CAB 5500 | 2017 |
CHEVROLET | MALIBU | 2006-2018 |
CHEVROLET | MONTE CARLO | 2006-2007 |
CHEVROLET | N300 | 2014-2016, 2018 |
CHEVROLET | N300 MAX | 2017 |
CHEVROLET | OPTRA | 2006-2007 |
CHEVROLET | ORLANDO | 2017 |
CHEVROLET | S10 | 2016-2018 |
CHEVROLET | SILVERADO 1500 | 2006-2018 |
CHEVROLET | SILVERADO 2500 | 2006-2018 |
CHEVROLET | SILVERADO 3500 | 2006-2018 |
CHEVROLET | SONIC | 2012-2018 |
CHEVROLET | SPARK | 2013-2018 |
CHEVROLET | SPARK EV | 2014-2017 |
CHEVROLET | SS | 2014-2017 |
CHEVROLET | SSR | 2006 |
CHEVROLET | SUBURBAN | 2006-2018 |
CHEVROLET | T SERIES | 2006-2010 |
CHEVROLET | TAHOE | 2006-2018 |
CHEVROLET | TRAILBLAZER | 2006-2009, 2017-2018 |
CHEVROLET | TRAVERSE | 2009-2018 |
CHEVROLET | TRAX | 2013-2018 |
CHEVROLET | UPLANDER | 2006-2009 |
CHEVROLET | VOLT | 2011-2018 |
CHEVROLET | W-SERIES | 2006-2010 |
GMC | ACADIA | 2007-2018 |
GMC | C SERIES | 2006-2009 |
GMC | CANYON | 2006-2012, 2015-2018 |
GMC | ENVOY | 2006-2009 |
GMC | ENVOY XL | 2006 |
GMC | G VAN BUS | 2010 |
GMC | SAVANA | 2006-2018 |
GMC | SIERRA 1500 | 2006-2018 |
GMC | SIERRA 2500 | 2006-2018 |
GMC | SIERRA 3500 | 2006-2018 |
GMC | SIERRA DENALI | 2007-2013, 2015-2016, 2018 |
GMC | TERRAIN | 2010-2018 |
GMC | TOPKICK | 2006-2010 |
GMC | W-SERIES | 2006-2010 |
GMC | YUKON | 2006-2018 |
GMC | YUKON DENALI | 2006-2013 |
GMC | YUKON DENALI XL | 2006-2013 |
GMC | YUKON XL | 2006-2018 |
HUMMER | H2 | 2006-2010 |
HUMMER | H3 | 2006-2010 |
ISUZU | 4500 SERIES | 2006 |
ISUZU | ASCENDER | 2006-2009 |
ISUZU | H SERIES | 2008-2009 |
ISUZU | T SERIES | 2009-2010 |
PONTIAC | G3 | 2008-2011 |
PONTIAC | G5 | 2007-2011 |
PONTIAC | G6 | 2006-2010 |
PONTIAC | G8 | 2008-2010 |
PONTIAC | GRAND PRIX | 2006-2008 |
PONTIAC | GTO | 2006-2007 |
PONTIAC | MONTANA | 2006-2009 |
PONTIAC | PURSUIT | 2006-2009 |
PONTIAC | SOLSTICE | 2006-2010 |
PONTIAC | TORRENT | 2006-2009 |
PONTIAC | VIBE | 2006-2010 |
SAAB | 9-3 | 2009 |
SAAB | 9-5 | 2009-2010 |
SAAB | 9-7X | 2006-2009 |
SATURN | ASTRA | 2008-2011 |
SATURN | AURA | 2007-2010 |
SATURN | ION | 2006-2007 |
SATURN | OUTLOOK | 2007-2011 |
SATURN | RELAY | 2006-2008 |
SATURN | SKY | 2007-2010 |
SATURN | VUE | 2006-2011 |
SUZUKI | XL7 | 2007-2009 |
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236J
Date: Jan-2017
https://www.nhtsa.gov/recalls?nhtsaId=10113318
NHTSA ID Number: 10119062
Manufacturer Communication Number: PIT5236H
Summary
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version and the OnStar Customer Identifier and contact General Motors Technical Assistance Center for further assistance.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236H
Date: Oct-2016
https://www.nhtsa.gov/recalls?nhtsaId=10119062
MC-10119062-9999.pdf 101.206KB
NHTSA ID Number: 10113973
Manufacturer Communication Number: PIT5236G
Summary
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will check Global Warranty Management system for customer satisfaction program 15086 status. If the status of the customer satisfaction program 15086 was not completed follow the steps to get the Telematics Communication Interface Control Module replaced. If the status of customer satisfaction program 15086 is found completed contact General Motors Technical Assistance Center OnStar group for further assistance.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236G
Date: Mar-2016
https://www.nhtsa.gov/recalls?nhtsaId=10113973
NHTSA ID Number: 10114642
Manufacturer Communication Number: PIT5236F
Summary
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will check Global Warranty Management system for customer satisfaction program 15086 status. If the status of the customer satisfaction program 15086 was not completed follow the steps to get the Telematics Communication Interface Control Module replaced. If the status of customer satisfaction program 15086 is found completed contact General Motors Technical Assistance Center OnStar group for further assistance.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236F
Date: Aug-2015
https://www.nhtsa.gov/recalls?nhtsaId=10114642
NHTSA ID Number: 10114639
Manufacturer Communication Number: PIT5236E
Summary
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical Assistance Center for further assistance. If the Firmware Over-the-Air version on the scan tool is lower than 6708 Dealer can order the part thought the Instrument Sales and Service website process.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236E
Date: Jul-2015
https://www.nhtsa.gov/recalls?nhtsaId=10114639
NHTSA ID Number: 10115014
Manufacturer Communication Number: PIT5236D
Summary
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical Assistance Center for further assistance. If the Firmware Over-the-Air version on the scan tool is lower than 6708 Dealer can order the part thought the Instrument Sales and Service website process.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236D
Date: Jun-2015
https://www.nhtsa.gov/recalls?nhtsaId=10115014
MC-10115014-9999.pdf 106.157KB
NHTSA ID Number: 10139361
Manufacturer Communication Number: PIT5236C
Summary
This Preliminary Information communication provides information to the technician about vehicle that may OnStar inoperative and Navigation/GPS/Compass issues. Technician may find Diagnostic Trouble Codes B101D sym 3C and or F0. Technician will gather data using a scan tool and contact General Motors Technical Assistance Center for further assistance. After approval technician will replace the OnStar module.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236C
Date: Mar-2015
https://www.nhtsa.gov/recalls?nhtsaId=10139361
MC-10139361-9999.pdf 104.465KB
NHTSA ID Number: 10114801
Manufacturer Communication Number: PIT5236B
Summary
This Preliminary Information communication provides information to the technician about vehicle that may OnStar inoperative and Navigation/GPS/Compass issues. Technician may find Diagnostic Trouble Codes B101D sym 3C and or F0. Technician will gather data using a scan tool and contact General Motors Technical Assistance Center for further assistance. After approval technician will replace the OnStar module.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236B
Date: Dec-2014
https://www.nhtsa.gov/recalls?nhtsaId=10114801
MC-10114801-9999.pdf 100.093KB
NHTSA ID Number: 10114760
Manufacturer Communication Number: PIT5236A
Summary
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will need to call General Motors Technical Assistance Center for further assistance. If the Diagnostic Trouble Code B101D has a sym 37 set please refer to the latest version of PIC5492.
1 Associated Document
Manufacturer Communications
Bulletin No.: PIT5236A
Date: Dec-2014
https://www.nhtsa.gov/recalls?nhtsaId=10114760
- GM-recommended replacement part for your GM vehicle’s original factory component
- Offering the quality, reliability, and durability of GM OE
- Manufactured to GM OE specification for fit, form, and function
- GM regularly updates production and service part designs to integrate new materials and technologies
- OEM MIRROR: Master Tailgaters rear view mirrors completely replace your original rearview mirror! The included mount works with your Buick, Chevrolet, GMC, or Cadillac vehicle. A universal windshield mount is also included which allows this unit to be installed on your vehicle. It hooks into the existing wire for your OnStar services, so it will only work if you have an existing OnStar installation in your car and are paying for the OnStar service.
- LCD SCREEN: The mirror is 10.5", with a 4.3" ultra high brightness TFT LCD screen that automatically turns on to display the rear view image when your vehicle is put in reverse. It is twice as bright as standard mirrors, and the LCD display sensor adjusts the screen's brightness to the ambient light so it's easier to see, brighter when it's light outside and dimmer when it's dark out. There are also adjustable guidelines for added safety, which can be adjusted using the included remote.
- TWO VIDEO INPUTS: With 2 video RCA inputs, you are able to display 2 different types of images. One connects to video and the other connects to a backup camera (not included). HIGH QUALITY MIRROR: Our rear view mirror's glass is 4mm thick, making it clear and distortion-free/warp-free.
- ONSTAR FUNCTIONS: This rear view mirror is equipped with 3 convenient OnStar buttons with the same functions are your car's existing buttons -- hands free calling, OnStar customer service, and emergency. Your vehicle must have an existing OnStar installation and service for the buttons to work.
- CONNECT TO BACKUP CAMERA: The rearview mirror plugs into most backup cameras with RCA Inputs (Backup Camera Sold Separately). All parts needed for installation are included and easy to set up!
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- 🚘【Double Din Radio Stereo for Car】7 inch HD capacitive touch screen,Specific size reference: 173(L)*65(W)*98(H)mm/6.81(L)*(W)*2.56*3.86(H) . Please read our car stereo size carefully, and measure the size fo your dashboard. Some cars may need to buy a double din dash kit, a wire harness adapter, an antenna adapter. In addition, we have attached a color picture and text manual, which introduces the installation steps in detail, so that you can easily install it.
- 🚘【Apple CarPlay Stereo & Android Auto Radios Stereo】-2 USB. Big Logo design for daily driving.Support MirrorLink and navigation function for most the android and iPhone,supports 1080P video playback.You can connect your smartphone to car radio via a original cellphone cable. This Apple carplay double din android auto stereo supports mobile phone charging. Note: The carplay stereo is not the GPS unit. It obtains the GPS navigation function by connecting to the cellphone.
- 🚘【Rear View Backup Camera】7 inch double din car stereo with backup camera is good for your safety, simply shift into reverse and the system powers on the camera automatically, for optimal visibility no matter the weather conditions!12 LEDs HD rear cameras with night vision function, 170° ultra-wide viewing, it's fully waterproof! We provide detailed reversing camera wiring steps, easy to install.Connect the reversing camera, car stereo display will automatically turn to the rear view details.
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- Radio Replacement Interface With Built In OnStar Retention, Pre-Programmed Steering Wheel Control Retention and Navigation Output
- Retains OnStar when the factory radio is replaced
- Retains Factory Bluetooth (2009+ model vehicles)
- Retains rear seat audio controls
- Retains all warning chimes (chime module included)
- Radio Replacement Interface With Built-In OnStar Retention, Steering Wheel Control Retention and Navigation Outputs.Fit Type: Vehicle Specific
- For Select GM Vehicles
- Retains OnStar when the factory radio is replaced
- Retains Factory Bluetooth (2009+ model vehicles)
- Retains rear seat audio controls;Retains factory BOSE audio systems
- Retains factory features in select GM LAN 29 Bit vehicles while functioning with an aftermarket radio. Retains factory front and back park assist system. Retains chime functions.
- Pre-programmed to retain factory Steering Wheel Controls. Provides Factory Rear Seat Entertainment Activation. Requires Cable #CRUX2333A (sold separately).
- iPhone Voice Recognition (VR) feature from SWC on Kenwood, Pioneer, Alpine and JVC radios. Supports Pick Up/End Call, Pick Up and Toggle between 1st and 2nd Incoming call, AVRCP Track, Seek.
- Includes Double DIN Radio Replacement Dash Kit. EIA color coded wiring for easy installation.
- Apple Carplay & Android Auto :Double din car stereo matching Apple car play and Android Auto, fullly HD 1204*600 touch control, making it easier to access your phone functions including music, GPS navigation, calls, notification, messages and much more, safely driving with no distractions.Support the latest version of IOS system and Android system.
- Car Stereo with Bluetooth : Answer/make calls in seconds by pairing it with your smartphone.Built-in microphone, hands-free calling with no distractions. No need to pick up the phone using hands for safely driving. Wireless audio stream via Bluetooth which provides a stable connectivity to your smartphone or Bluetooth device. Support power-off memory playing and LRC lyrics display. Make you enjoy a superior music listening experience!
- Real High-definition Screen 1024*600 :Using a 7-inch capacitive screen, compared with a resistive screen, the capacitive screen has a faster response speed, richer colors, and a wider viewing angle.
- Car Stereo with Backup Camera :Double din car stereo comes with a backup camera,Waterproof, 170-degree super wide-angle lens, night vision, HD display it will automatically display reverse image when in reversing mode. Provide installation tools, wires and user manual. Our car stereo comes with a 1-year warranty and provides professional technical support. If you encounter any operation or other problems, please contact us (click "Contact Seller" on your order page)
- Double Din Mirror Link Phone :Unlike Carplay function, Mirrorlink can mirror your phone to the radio display, and you can play movies, navigation, etc. on the display. Android phones support two-way operation, you can operate the phone interface on the radio screen.
![NuIth Radio Replacement Interface with Steering Wheel Control for GMC Chevy Cadillac Buick 2006-2016 Build OnStar NAV Outputs USB Antenna Adapter Chime Retention 29-Bit GM LAN Data CAN Bus Module](https://m.media-amazon.com/images/I/41lIIWm1klL._SL160_.jpg)
- 29-bit data GMC LAN Chevy radio replacement interface. All the stereo harnesses are included. The interface is includes the full harness for the radio, along with the needed harness (adapter) for the antenna.
- Chevy stereo replacement interface kit, which works the purpose to retain CAN BUS. It is retain steering wheel controls, factory OnStar setting, Auxiliary Audio Input, accessory power(RAP), RSE activation and update USB and stock backup camera function. No need to re-programmed.
- Makes connecting the radio a great deal easier. Essentially most of harness were plug and play. The module is designed for Sony Pioneer Alpine JVC Kenwood and more major aftermarket car radio stereo NAV, Which save much of your time to update old radio.
- Compatible with GMC 2007-2012 Acadia, 2006-2015 Savana 1500, 2006-2017 Savana 2500, 2006-2015 Savana 3500, 2007-2014 Yukon, 2010-2014 GMC Yukon XL 1500. Fit for Buick 2008-2017 Enclave, 2006-2011 Lucerne. Fit for Cadillac 2006-2011 DTS, 2007-2012 Escalade, 2007-2012 Escalade ESV, 2007-2012 Escalade EXT, 2007-2009 SRX. For Pontiac 2007-2009 Torrent, 2007-2010 G5, 2006-2010 Solstice, 2007-2009 Trent, 2009-2009 Vibe.
- Replacement for Chevy 2007-2013 Avalanche, 2008-2013 Equinox, 2008-2015 Express 1500, 2008-2015 Express 2500, 2008-2015 Express 3500, 2006-2010 Impala, 2006-2009 Monte Carlo, 2007-2011 Silverado 1500, 2007-2011 Silverado 2500, 2007-2011 Silverado 3500, 2007-2009 Sierra 1500, 2007-2009 Sierra 2500, 2007-2009 Sierra 3500. 2007-2014 Suburban, 2007-2014 Tahoe, 2009-2017 Traverse, 2006- 2011 Chevy HHR, 2007-2011 CAPTIVA, Malibu LS 2009-2011.
Last update on 2024-06-28 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
Bulletin No.: PIT5236J
Date: Jan-2017
Subject: Diagnostic Tip: OnStar Vehicles with B101D and Symptom Codes Models: 2011 – 2017 All GM Passenger Car and Light Duty Trucks with RPO UE1
(Except 2011-2013 Chevrolet Corvette, 2011-2012 Chevrolet Colorado, 2011-2012 GMC Canyon)
2006-2015 GM Passenger Cars and Trucks with Canada OnStar Upgrade (per latest version of bulletin 15- 08-44-001) with RPO UE1 This PI was superseded to update the additional steps and information to reference all OnStar systems. Please discard PIT5236H.
Condition/Concern
Some customers may comment of various concerns, such as OnStar is inoperative, Navigation/GPS/Compass issues, and/or that the red LED is illuminated. Upon inspection, DTC B101D will be stored in the OnStar module with a related symptom code(s).
Recommendation/Instructions
Vehicles with Gen 10 OnStar System
Step 1: If campaigns 14395 or 15086 are open in Global Warranty Global Warranty Management system, please complete the campaign and evaluate OnStar operation before continuing with this PI.
Step 2: Contact the GM TAC OnStar group with the following information (DO NOT clear the DTCs):
a. OnStar Module Firmware Over-the-Air Version using GDS2.
b. OnStar Module STID(OnStar Customer Identifier) located on the OnStar Module or in the related GDS2 Data List.
c. The part number that is on the OnStar module or in the related GDS2 Data List.
d. Have all Repair Order information ready, including the customer concern, VIN, mileage, DTCs stored, repair order number, etc.
e. What is the OnStar LED status (Red, Green, Off, etc.)?
f. Press the Blue OnStar Button and note the results.
g. If DTC B101D 3C is stored in history, document customer’s complaint in detail:
• How long has this been going on?
• Whether customer was able to connect to OnStar or not ?
• If there was current GPS location on vehicle.
• Does the B101D-3C go current when attempting to call OnStar?
In some cases, GM TAC may also request photos, session logs, snapshots or additional information to assist in properly diagnosing the concern. All OnStar Systems
Start by recording the OnStar LED status, along with results from an OnStar button press and OnStar hands-free calling for inbound and outbound calls. If DTC B101D is set as CURRENT in the VCIM with any of the symptom codes listed below (except B101D 37), replace the OnStar module.
If DTC B101D 37 is stored as CURRENT or HISTORY, please refer to the latest version of PIC5492.
If DTC B101D 39, B101D 3C, or B101D F0 are stored in HISTORY, contact GM TAC with the customer concern, this PI number, and information from the
1 latest version of bulletin 03-08-46-004. DO NOT clear the DTCs at any point as the information in the module may be needed for root cause analysis.
If DTC B101D is set with a symptom code that is not listed below, or there is no symptom code at all, record a snapshot, session log, or picture of the DTC displayed on the screen and contact GM TAC with the customer concern, this PI number, and information from the latest version of bulletin 03-08-46-004. DO NOT clear the DTCs at any point as the information in the module may be needed for root cause analysis.
Symptom Codes Currently Supported by OnStar Module
DTC and Symptom Code B101D 00
Description Electronic Control Unit Hardware Malfunction (Only Supported on 2011 Chevrolet HHR and 2011 – 2012 Malibu) B101D 31 Electronic Control Unit Hardware Internal Checksum Error B101D 32 B101D 37 Electronic Control Unit Hardware General Memory Malfunction Electronic Control Unit Hardware Software Malfunction
(Only Sets in History)
B101D 38 Electronic Control Unit Hardware Supervision Software Malfunction B101D 39 Electronic Control Unit Hardware Internal Communication Malfunction (Bluetooth with RPO UPF) B101D 3C Electronic Control Unit Hardware Internal Communication Malfunction (GPS) B101D F0 Electronic Control Unit Hardware Internal Communication Malfunction (Phone) B101D F2 Internal Communication Error WIFI B101D F3 Internal Communication Error SIM
Parts Information
Refer to the Electronic Parts Catalog and/or Electronic Service Center Website for the appropriate OnStar Module part number based on the VIN. Warranty Information
For vehicles repaired under warranty use:
Labor Operation
Description
Labor Time 3422790 Communication Interface Module Replacement Use Published Labor Operation Time Additional SI Keywords
31 32 38 F0
GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
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SEOCONTENT-END