Comments on: Customer Satisfaction Program – Loss of GPS, OnStar and XM Antenna Functions – 2015 Cadillac Chevrolet GMC

By: Robert Thompson

Robert Thompson — Fri, 03 May 2019 19:47:26 +0000

I just went thru this same issue with my 2016 Suburban. The dealer acknowledged the problem but said GM only replaces the 2015’s. I went thru the proper hoops with Customer Care. Wasted 10 days. Truly like GM vehicles but customer loyalty means everything to me. I’m done with Government Motors. But not before I exhaust all legal possibilities first.

By: Leland Baker

Leland Baker — Mon, 18 Feb 2019 22:24:12 +0000

I have the same issue. My GPS failed while the Silverado was still under warranty. The dealer corrected the problem for no charge…. BUT several months late it acted up again and now they want over $600.00 to fix it. I’m so disgusted with GM and how they fail to correct factory errors. I will not, under any circumstance, ever purchase another GM product.

By: Brandon

Brandon — Sun, 21 Oct 2018 04:41:27 +0000

I have a 2016 ESCALADE doing the exact same thing. I bought it last week and it was working fine as far as I could tell. Then yesterday we got a hard rain all day long and then this morning NO XM radio and my GPS has me located in the middle of somewhere I have never been, i then contacted onstar to see if they could locate me and they said they could not make a connection with my vehicle. Then when I googled the issue I got this page. Why is this not extended to 2016 why did they not fix this issue when it happened in 2015.

By: Beth

Beth — Thu, 04 Oct 2018 17:28:13 +0000

I never received the letter this references, and now I am supposed to pay $450 to have it fixed so I can have navigation again…BS! I will add this to the laundry list of issues I have had with my Tahoe. I will DEFINITELY file a complaint as mentioned in a previous comment, and I will also contact GM because this is not the 1st issue I have had with the vehicle nor the 1st time I have had to contact them about the vehicle.

By: Dee

Dee — Wed, 03 Oct 2018 16:40:44 +0000

1. 10/1/18: Called GM Customer Service No help. Created Complaint # 8-4680994969

2. 10/2/18: Took car to dealership, quoted amount for repair. Recommend we call GM Customer Service: 1-866-522-9559. They recommended we call Federal Government Recall Line.

3. 10/3/18: Called Federal Government Recall Line 1-888-327-4236. They have initiated a complaint in the office of investigation. Complaint # 11133087. You can look it up on NHTSA.gov in 72 hours. It is terrible for GM not to take care of it’s people when they know this is a problem. People should inundate the complaint line with complaints if they are experiencing the same issue.