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August 15, 2013 NHTSA CAMPAIGN NUMBER: 13V360000
Possible Loss of Braking Assist
A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
NHTSA Campaign Number: 13V360
Manufacturer General Motors LLC
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 292,879
Summary
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Remedy
General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM’s recall number is 12213.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
Parts
Description | Quantity /Vehicle | Part Number |
Pipe Asm P/B Boost Vac | 1 | 13457666 |
SEOCONTENT-START
#12213A: Product Safety – Brake Vacuum Micro Switch – (Jun 17, 2015)
Subject: | Brake Vacuum Micro Switch |
Models: | 2011-2012 Chevrolet Cruze |
Equipped with 1.4L DOHC Turbo Engine (LUJ) and 6T40 FWD Automatic Transmission (MH8) |
The parts information, service procedure and warranty transaction Information sections have been revised. The repair has been revised to replace the power brake booster vacuum pipe, which includes the vacuum micro switch. Vehicles previously repaired under this recall do not need any additional repairs. Please discard all copies of bulletin 12213.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2011–2012 model year Chevrolet Cruze vehicles equipped with a 1.4L DOHC gasoline turbo engine (LUJ) and a 6T40 FWD automatic transmission (MH8). This engine-transmission combination requires supplemental vacuum under certain operating conditions.
An electric vacuum pump provides the supplemental vacuum, and if this is not available due to silicon on the brake vacuum micro switch, brake assist may be intermittently reduced or lost.
Reduction or loss of brake assist will require extra pedal force and/or longer distance to bring the vehicle to a stop, increasing the risk of a crash.
Correction
Dealers are to replace the power brake booster vacuum pipe.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system.
Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers.
Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records.
The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Please refer to your “involved vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order.
In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number | Description | Quantity/ Vehicle |
13457666 | Pipe Asm P/B Boost Vac | 1 |
Service Procedure
Note: Vehicles repaired using the brake vacuum micro switch replacement procedure provided in the original field action bulletin 12213 DO NOT require the power brake booster vacuum pipe replacement procedure in this bulletin be performed. The brake vacuum micro switch is part of the power brake booster vacuum pipe assembly. Only perform this procedure on vehicles that have not been previously repaired.
- Remove the power brake booster vacuum pipe (1). Refer to Power Brake Booster Vacuum Pipe Replacement in SI.
- Discard the power brake booster vacuum pipe.
- Install a new power brake booster vacuum pipe (1). Refer to Power Brake Booster Vacuum Pipe Replacement in SI.
Customer Reimbursement – For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to be submitted to the dealer by December 31, 2015, unless otherwise specified by state law.
If this is not convenient for the customer, they may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement.
Any questions or concerns should be reviewed with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:
- A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
- The name and address of the person who paid for the repair.
- Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
Important: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUSTprovide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management.
Additional information can also be found in Warranty Administration Bulletin 11-00-89-004.
Customer Reimbursement – For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by December 31, 2015.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement.
Any questions or concerns should be reviewed with your GM representative prior to processing the request.
Courtesy Transportation – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties.
The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction.
Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise.
Labor Code | Description | Labor Time | Net Item |
9101530 | Power Brake Booster Vacuum Pipe Replacement | 0.2 | N/A |
9100156 | Customer Reimbursement Approved | 0.2 | * |
9100157 | Customer Reimbursement Denied – For US dealers only | 0.1 | N/A |
Customer reimbursement will close this recall. The service procedure is not required.
* The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer.
Customer Notification – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification – For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
For owners outside these areas, dealers should notify customers using the attached sample letter.
Dealer Recall Responsibility – For US and Export (US States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair.
A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible.
In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility – All
All unsold new vehicles in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin beforecustomers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin.
A copy of the customer letter is provided in this bulletin for your use in contacting customers.
Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
October 2013
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2011–2012 model year Chevrolet Cruze vehicles equipped with a 1.4L turbo engine and a 6-speed automatic transmission. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
Important:
IMPORTANT |
Why is your vehicle being recalled? | This engine-transmission combination requires supplemental vacuum under certain operating conditions. An electric vacuum pump provides the supplemental vacuum, and if this is not available due to silicon on the brake vacuum micro switch, brake assist may be intermittently reduced or lost. Reduction or loss of brake assist will require extra pedal force and/or longer distance to bring the vehicle to a stop, increasing the risk of a crash. |
What will we do? | Your GM dealer will replace the brake vacuum micro switch. This service will be performed for you at no charge . Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 25 to 45 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on courtesy transportation. |
What should you do? | You should contact your GM dealer to arrange a service appointment as soon as possible. |
Did you already pay for this repair? | If you have paid for repairs for the recall condition, please complete the enclosed form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by December 31, 2015, unless state law specifies a longer reimbursement period. Because you have already had this condition repaired, you do not need to take your vehicle to your dealer for this recall. |
Do you have questions? | If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. |
Division | Number | Text Telephones (TTY) |
Chevrolet | 1-800-222-1020 | 1-800-833-2438 |
Guam | 65-6267-1752 | |
Puerto Rico – English | 1-800-496-9992 | |
Puerto Rico – Español | 1-800-496-9993 | |
Virgin Islands | 1-800-496-9994 |
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is13V360.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationshp Services
Enclosure
GM Recall #12213
SEOCONTENT-END
Q&A FOR UPCOMING SAFETY RECALL 12213
2011-2012 CHEVROLET CRUZE POSSIBLE LOSS OF BRAKE ASSIST
Q1. What is the condition being covered?
A1. Certain 2011–2012 model year Chevrolet Cruze vehicles equipped with 1.4L
DOHC gasoline turbo engine (LUJ) and 6T40 FWD automatic transmission (MH8) have a condition in which the electric vacuum pump switch may fail to activate the vacuum pump as intended. If this occurs, brake system vacuum assist may be reduced resulting in unexpected increased brake pedal effort or stopping distance. If this happens while the vehicle is moving, a crash could result without prior warning.
Q2. How did you discover the condition?
A2. A field report for a brake performance complaint.
Q3. Have there been any reports from the field of fires, crashes or injuries related to this condition?
A3. There are 27 reports alleging low-speed crashes in our records, but none are verified. No injuries have been reported.
Q4. Where were these vehicles made?
A4. Lordstown, Ohio
Q5. Where were these vehicles sold?
A5. United States (292,879), Canada (44,789) and 641 exported to Israel.
Q6. Is my vehicle safe to drive?
A6. Yes. From a cold start, there have been reports of unexpected increased brake pedal effort resulting in increased stopping distance. The engine itself is the main source of vacuum brake assist, so under most conditions, a driver will have full brake assist. However, in rare instances, you may need to exert more brake pressure to stop normally.
Q7. If this is an upcoming recall, why are you announcing before the bulletin is released or before the parts become available?
A7. We wanted to inform customers of the issue because of its unexpected nature.
Q8. When will I be able to get my vehicle repaired and how much will it cost me?
A8. When parts become available, you will be notified by First Class mail. Dealers will remove and replace a microswitch in the power brake vacuum pipe assembly. Repairs will be performed free of charge because most vehicles should still be under factory warranty.
Q9. Who is the supplier of the affected part/component?
A9. GM does not disclose this type of information.
Q10. What part or parts are involved?
A10. Electric vacuum pump (EVP) switch
Q11. Are parts available? If not, when will they be available?
A11. We are working closely with the supplier to expedite availability.
Q12. I am not experiencing the condition or issue that is described, but I don’t feel safe driving the vehicle. What should I do?
A12. Paraphrase answer to No. 6
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
CHEVROLET | CRUZE | 2011-2012 |
17 Associated Documents
Remedy Instructions and TSB
RCRIT-13V360-8426P.pdf 533.244KB
To View or Download this Document Click Here
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc)
Other Recall Related Documents
RCORRD-13V360-3409.pdf 161.174KB
Defect Notice(Part 573)
RCDNN-13V360-2404.pdf 180.742KB
Quarterly Performance Report
RCQPR-13V360-0114.pdf 165.003KB
Quarterly Performance Report
RCQPR-13V360-0413.pdf 77.602KB
Recall Quarterly Report – 2015-Q1
RCLQRT-13V360-4089.PDF 29.326KB
Recall Quarterly Report – 2014-Q4
RCLQRT-13V360-7803.PDF 29.206KB
Renotification Notice
RCRN-13V360-3996.pdf 185.867KB
Recall Quarterly Report – 2014-Q3
RCLQRT-13V360-1464.PDF 29.098KB
Remedy Instructions and TSB
RCRIT-13V360-8559.pdf 375.293KB
To View or Download this Document Click Here
Manufacturer Notices(to Dealers,etc)
Recall Quarterly Report – 2015-Q3
Recall 573 Report-Amendment 1
RCLRPT-13V360-5236.PDF 29.52KB
Quarterly Performance Report
RCQPR-13V360-0214.pdf 87.483KB
Recall Quarterly Report – 2015-Q2
RCLQRT-13V360-5849.PDF 29.418KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=13V360&docType=RCL
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- [One-Key Emissions Test] - FOXWELL NT201 auto code scanner gives you the ability to get access to emission readiness status with just one single click. Provides unique visual & audible indicators during the car's emissions test. The red-yellow-green LEDs and built-in speaker will indicate emissions monitor status in time. Now you can perform home emissions checks before a state inspection.
- [Comprehensive OBDII Modes] - Equipped with full OBDII modes, the NT201 car scan tool supports O2 Sensor Test (Mode 5) and EVAP Test (Mode 8) on vehicles that use CAN protocol. It can be used to detect the oxygen content in exhaust gas, which is important for diagnosing and repairing engine performance issues. And let you initiate a leak of test for the car's EVAP system.
- [Wide Vehicle Coverage] - Works with all OBDII/EOBD compliant cars, light-duty trucks, SUVs, minivans, and hybrids sold worldwide. NT201 automotive scanner supports J1859-41.6, J1850-10.4, ISO9141, KWP2000 (ISO14230), and CAN (Control Area Network ISO11898). Comes with multilingual menu options in English, German, French, Spanish, etc. If you cannot confirm your car's protocol before purchase, please contact us to check it.
- 🙂[Compact But Powerful]: A-premium AD100 is a powerful multi-functional check engine code reader, it brings together a variety of mainstream functions in one, can easily and efficiently check the cause of the check engine light on, but also can accurately read the fault code, and after you fix the problem, clear the fault code, let your car back to health. If you don't understand the fault code, that's OK! the car code reader has a built-in DTC library, with 100000 DTC data for you to look up
- 🙂[Versatile Assistant]: This obd2 scanner also has many practical features that can help you effectively diagnose the specific cause of car failure, such as: view freeze frame, read data stream, show real-time curve (fuel system, engine speed, coolant temperature, load value ...) , view car information, O2 sensor test, EVPA system test and etc. with these functions, you can quickly know whether the car is in a state of health, saving you precious time and much cost (pay to garages lol lol !!!)
- 🙂[Useful I/M Readiness Test]: Still worried about your car passing sm-og check? And you don't want to spend a lot of diagnostic money taking your car to local garages to checked it out. Don't worry, AD100 code readers & scan tools built-in I/M monitor readiness function allows you to accurately read and obtain data (MIL, fuel system, misfire, catalyst...), and with this data, you can know if your car meets the check standards
- 🙂[Simple But Useful - Battery Test]: This car diagnostic scanner has a battery test function, just sit in the driver's seat, you can check the real-time voltage of the 12V battery, and confirm whether the current battery age is serious. With it, you don't have to open the hood, and use battery voltage tester to check, so that you are more convenient. In the market, battery testing is only installed on more advanced scanner, but our team built it into the AD100 so that anyone can experience it
- 🙂[Easy to Use]: The fixd car diagnostic tool has a 1.77-inch display and a 3.3-foot-long cable that allows you to see details in dim environment.The car scanner has an advanced 32bit cpu, which can easily deal with daily operation. The body shell is made of strong plastic, which will not be damaged if accidentally dropped to the ground, while ensuring the normal operation of the obd scanner.The appearance and buttons are all humanized, and the grip and operation are very comfortable
Last update on 2024-03-02 / Affiliate links / Images from Amazon Product Advertising API
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My daughter has a 2012 Chevrolet Cruz. It had the brake vacumn micro switch replaced on a recall at 50,000 miles. Now at 84,000 miles it failed and she was involved in a wreck because she had no brakes to stop. This is serious. She could have been killed. She rear ended a Yukon!!! She hasn’t had a car for 6 weeks since they are investigating. How can I feel safe putting her back in that car if those switches that they replace are still faulty?
Make sure to file a complaint with the NHTSA https://www-odi.nhtsa.dot.gov/VehicleComplaint/
To whom it my concern This is a recurring problem Recall# 12213 I recently told the dealership shop about it they just printed up a report saying it was already taken care of same with my leaky water pump that was previously changed under a recall I just paid $899 to fix a problem that GM knows about All of this makes me 2nd guess the recall repairs made to the air bags and fuel tank and such I bought this car new I was told it was the safest car out and now I am driving around with brakes that don’t work as they should I have told the dealership about it when I bring it in for oil changes I was told its not doing it now so really can’t do anything I just paid $1200 for a turbo not even a year ago Its going to be hard to buy another GM vehicle