Product Safety Recall N192261050 Unexpected Pull To One Side – 2014-2020 Chevrolet & GMC

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October 25, 2019 NHTSA CAMPAIGN NUMBER: 19V761000

Software Error May Cause Unintended Braking

Unintended activation of the driveline-protection system will cause unintended braking on the wheel on the opposite side of the failed sensor, causing the vehicle to pull to one side unexpectedly, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V761

Manufacturer General Motors LLC

Components ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES

Potential Number of Units Affected 638,068

 

Summary

General Motors LLC (GM) is recalling certain 2015-2020 Chevrolet Suburban, Tahoe, and Yukon, and 2014-2018 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles equipped with a 5.3-liter engine, a 3.08-ratio rear axle and four-wheel drive. If a wheel-speed sensor fails, the Electronic-Brake Control Module (EBCM) software may activate the driveline-protection system.

 

Remedy

GM will notify owners, and dealers will reprogram the EBCM, free of charge. The recall began December 11, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438 or GMC customer service at 1-800-462-8782. GM’s number for this recall is N192261050.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.

 

IMPORTANT SAFETY RECALL

 

December 2019

 

This notice applies to your vehicle, VIN: __________________________________

 

Dear General Motors Customer:

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014 – 2018 model year Chevrolet Silverado and GMC Sierra 1500 vehicles equipped with four-wheel drive, a 5.3-liter engine, and a 3.08-ratio rear axle, and certain 2015 – 2020 model year Chevrolet Suburban, Chevrolet Tahoe, and GMC Yukon equipped with four-wheel drive, a 5.3-liter engine, and a 3.08-ratio rear axle.  As a result, GM is conducting a safety recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

I M P O R T A N T

  • Your vehicle is involved in GM recall N192261050.
  • Schedule an appointment with your GM dealer.
  • This service will be performed for you at no charge.

 

Why is your vehicle being recalled? If a wheel-speed sensor fails in your vehicle, a software error could cause the vehicle’s driveline-protection system to activate when (i) the vehicle’s electronic transfer case is set to four-wheel drive or automatic mode, and (ii) the vehicle is driven between the speeds of 41 and 60 MPH.  If the driveline-protection system activates, unintended braking on one wheel can occur, causing the vehicle to pull to one side, increasing the risk of a crash.  If a wheel-speed sensor has failed in your vehicle, your vehicle’s Electronic Stability Control (ESC) and Anti-Lock Braking System (ABS) malfunction indicator warning lamps will illuminate and the vehicle’s driver information center will display a “Service StabiliTrak” message.
What will we do? Your GM dealer will reprogram the electronic brake control module (EBCM).  This service will be performed for you at no charge.  Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual time of approximately 25 minutes.
What should you do? The software to fix your vehicle is available.  You should contact your GM dealer to arrange a service appointment as soon as possible.  You can also check the status of this recall at: https://my.gm.com/recalls.

Until your vehicle has been serviced, you can avoid the risk of  unwanted braking activation by driving in two-wheel drive mode. 

Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. 

 

Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
GMC 1-866-996-9463 1-800-462-8583
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V761.

 

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann Combs
Vice President
Global Vehicle Safety

 

GM Recall N192261050

 


Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.

 

IMPORTANT SAFETY RECALL

 

December 2019

 

This notice applies to your vehicle, VIN: __________________________________

 

Dear General Motors Customer:

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017 model year Chevrolet Silverado and GMC Sierra 1500 vehicles equipped with four-wheel drive, a 5.3-liter engine, and a 3.08-ratio rear axle.  As a result, GM is conducting a safety recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

I M P O R T A N T

Your vehicle is involved in GM recall N192261050.

 

Why is your vehicle being recalled? If a wheel-speed sensor fails in your vehicle, a software error could cause the vehicle’s driveline-protection system to activate when (i) the vehicle’s electronic transfer case is set to four-wheel drive or automatic mode, and (ii) the vehicle is driven between the speeds of 41 and 60 MPH.  If the driveline-protection system activates, unintended braking on one wheel can occur, causing the vehicle to pull to one side, increasing the risk of a crash.  If a wheel-speed sensor has failed in your vehicle, your vehicle’s Electronic Stability Control (ESC) and Anti-Lock Braking System (ABS) malfunction indicator warning lamps will illuminate and the vehicle’s driver information center will display a “Service StabiliTrak” message.
What will we do? Your <DIV_DLR> dealer will reprogram the electronic brake control module (EBCM).  This service will be performed for you at no charge.  Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual time of approximately 25 minutes.
What should you do? The software to fix your vehicle is not currently available, but when software is available, your <DIV_DLR> dealer will reprogram your electronic brake control module (EBCM).

We are working as quickly as possible to develop the necessary software to repair your vehicle.  When software is available, we will send you another letter asking you to take your vehicle to your <DIV_DLR> dealer to have your vehicle serviced.  You can also check the status of this recall at: https://my.gm.com/recalls.

Until your vehicle has been serviced, you can avoid the risk of  unwanted braking activation by driving in two-wheel drive mode.

Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. 

 

Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
GMC 1-866-996-9463 1-800-462-8583
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V761.

 

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann Combs
Vice President
Global Vehicle Safety

 

GM Recall N192261050

 


Frequently Asked Questions (FAQs) for Safety Recall N192261050

Unexpected Pull To One Side

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above. 

Q1) Which vehicles are involved?
A1) 2014-2018 Chevrolet Silverado
2014-2018 GMC Sierra
2015-2020 Chevrolet Suburban
2015-2020 Chevrolet Tahoe
2015-2020 GMC YukonThese vehicles are equipped with the 5.3 L engine (RPO L83), a 3.08 ratio rear axle (RPO GU4), and 4-wheel drive.
Q2) What is the issue or condition?
A2) If a wheel-speed sensor fails in these vehicles, a software error in the vehicle’s electronic-brake control module (EBCM) can cause the vehicle’s driveline-protection system to activate when (i) the vehicle’s electronic transfer case is set to four-wheel drive or automatic mode, and (ii)  the vehicle is driven between the speeds of 41 and 60 MPH.  If the driveline-protection system activates, the driver will experience unintended braking on the wheel on the opposite side of the failed sensor.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3)

 

If a wheel-speed sensor fails, the vehicle’s Electronic Stability Control (ESC) and AntiLock Braking System (ABS) malfunction indicator warning lamps will illuminate and the vehicle’s driver information center will display a “Service StabiliTrak” message.  If these vehicles are driven in this condition while in four-wheel drive or automatic mode at 41-60 MPH, unintended braking on one wheel can occur, causing the vehicle to pull to one side, increasing the risk of a crash.

 

Q4) What is the remedy/repair?
A4) Dealers will reprogram the electronic brake control module (EBCM).

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) Unintended braking on one wheel can occur, causing the vehicle to pull to one side, increasing the risk of a crash.  Owners can eliminate this risk by operating the vehicle in two-wheel-drive mode until the recall repair is performed.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) Software is now available for ALL model years.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.  Owners can eliminate this risk by operating the vehicle in two-wheel-drive mode until the recall repair is performed.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 

 


October 24, 2019

 

Chronology of Defect / Noncompliance Determination

573.6 (c) (6) (7)

 

Describe the chronology of events leading up to the defect decision or test data for the noncompliance decision:

On May 21, 2019, a GM dealer submitted a warranty report to GM relating to a 2018 model year GMC Yukon, in which the customer stating that, while driving between 40 and 45 MPH, the vehicle’s brakes applied and the vehicle unexpectedly pulled to the left.  The customer also stated that the vehicle’s ABS malfunction indicator lamp was illuminated at the time.  On May 23, 2019, a GM brand quality manager submitted the dealer’s report to GM’s Speak Up For Safety (SUFS) program.

 

On June 25, 2019, a GM field-service engineer tested the customer’s vehicle and was able to duplicate the condition described in the warranty report by disconnecting one of the vehicle’s wheel-speed sensors and driving the vehicle between 40 and 45 MPH with the vehicle’s electronic transfer case set to four-wheel drive or automatic mode.  On July 30, 2019, GM and ZF, the EBCM supplier, conducted supplemental in-vehicle testing on several test vehicles at GM’s Milford Proving Grounds.  During these tests, GM and ZF isolated the condition to certain K2 platform vehicles equipped with 5.3-liter engines, four-wheel drive, and 3.08-ratio rear axles, and to specific operating conditions: driving above 40 MPH with a failed wheel-speed sensor, and with the vehicle’s electronic transfer case set to four-wheel drive or automatic mode.

 

Following this testing, GM conducted an initial field data search focusing on certain K2 vehicles equipped with 5.3-liter engines, four-wheel drive, and 3.08-ratio rear axles.   GM’s investigation ultimately identified approximately 150 relevant field claims alleging that this condition caused unintended braking or lateral-vehicle motion.  GM is not currently aware of a crash that is attributable to this condition.   On October 11, 2019, a team of GM safety engineers conducted in-vehicle testing at Milford to assess the condition’s effect on vehicle braking and steering dynamics.   On October 17, 2019, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall.

 

 


 


28 Affected Products

Vehicles

MAKE MODEL YEAR
CHEVROLET SILVERADO 1500 2014-2018
CHEVROLET SUBURBAN 2015-2020
CHEVROLET TAHOE 2015-2020
GMC SIERRA 1500 2014-2018
GMC YUKON 2015-2020

 


23 Associated Documents

Recall 573 Report-Amendment 2

RCLRPT-19V761-2469.PDF 215.957KB

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Recall 573 Report-Amendment 1

RCLRPT-19V761-1210.PDF 215.944KB

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Manufacturer Notices(to Dealers,etc) – GM notified: Software is now available for all vehicles in this field action.

RCMN-19V761-1020.pdf 60.577KB

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-19V761-7556.pdf 132.967KB

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Safety Bulletin

RCSB-19V761-0992.pdf 281.148KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V761-6758.pdf 132.764KB

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Miscellaneous Document – Frequently Asked Questions (FAQs) for Safety Recall N192261050

RMISC-19V761-7940.pdf 87.411KB

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V761-0484.PDF 211.359KB

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V761-3387.PDF 211.265KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V761-4548.pdf 138.615KB

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V761-6926.PDF 211.162KB

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Owner Notification Letter(Part 577)

RCONL-19V761-2451.pdf 138.615KB

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Safety Bulletin

RCSB-19V761-9621.pdf 279.757KB

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Manufacturer Notices(to Dealers,etc) – Date: November 20, 2019 Subject: N192261050-01 – Product Safety Recall Unexpected Pull To One Side Revised to include the WCAP Program and the Canadian UVCP program for used cars. The customer letter has been added. Software has been made available for model years 2014-2016, and 2018.

RCMN-19V761-1538.pdf 59.781KB

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Manufacturer Notices(to Dealers,etc) – Date: November 08, 2019 Subject: Safety Recall N192261050 Unexpected Pull To One Side Application for Used Vehicle Working Capital Assistance Program (WCAP)

RCMN-19V761-8919.pdf 109.986KB

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Manufacturer Notices(to Dealers,etc) – Date: October 31, 2019 Subject: N192261050 Safety Recall Unexpected Pull To One Side Population Expansion

RCMN-19V761-8848.pdf 10.637KB

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Safety Bulletin

RCSB-19V761-5067.pdf 212.98KB

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Manufacturer Notices(to Dealers,etc) – Date: October 24, 2019 Subject: Stop Delivery Order for Upcoming Safety Recall N192261050

RCMN-19V761-8714.pdf 68.371KB

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Recall Acknowledgement

RCAK-19V761-8257.pdf 354.071KB

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Defect Notice 573 Report

RCLRPT-19V761-4660.PDF 215.948KB

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Frequently Asked Questions (FAQs) for Safety Recall N192261050 Unexpected Pull To One Side

RMISC-19V761-2883.pdf 87.952KB

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Chronology

RMISC-19V761-7751.pdf 149.816KB

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Recall Quarterly Report #4, 2020-3

RCLQRT-19V761-6294.PDF 211.475KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V761&docType=RCL

 


 

Reprogramming

GM Diagnostic/Programming (TIS2Web)

 

Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.

To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.

You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.

The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.

The following are the supported interface tools:

 
 
 
Product Safety Recall N192261050 Unexpected Pull To One Side - 2014-2020 Chevrolet & GMC | small light Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
Product Safety Recall N192261050 Unexpected Pull To One Side - 2014-2020 Chevrolet & GMC | small light CarDAQ-M Auto Universal Diagnostic Scanner and Programming Tool VSI J2534
Product Safety Recall N192261050 Unexpected Pull To One Side - 2014-2020 Chevrolet & GMC | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Product Safety Recall N192261050 Unexpected Pull To One Side - 2014-2020 Chevrolet & GMC | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
Product Safety Recall N192261050 Unexpected Pull To One Side - 2014-2020 Chevrolet & GMC | small light RAP2 OEM J2534 Remote Reprogramming Tool
Product Safety Recall N192261050 Unexpected Pull To One Side - 2014-2020 Chevrolet & GMC | small light Drew Technologies (DRWMONGGM) Mongoose GM Vehicle Interface (VPW/CAN) J2534
Product Safety Recall N192261050 Unexpected Pull To One Side - 2014-2020 Chevrolet & GMC | small light Mongoose-Plus J2534 OEM Vehicle Interface Cable - GM OEM Reprogramming and Diagnostics
Product Safety Recall N192261050 Unexpected Pull To One Side - 2014-2020 Chevrolet & GMC | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
Product Safety Recall N192261050 Unexpected Pull To One Side - 2014-2020 Chevrolet & GMC | small light Mongoose-Plus J2534 OEM Vehicle Interface Cable - OEM Reprogramming and Diagnostics for GM
Product Safety Recall N192261050 Unexpected Pull To One Side - 2014-2020 Chevrolet & GMC | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
Product Safety Recall N192261050 Unexpected Pull To One Side - 2014-2020 Chevrolet & GMC | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
Product Safety Recall N192261050 Unexpected Pull To One Side - 2014-2020 Chevrolet & GMC | small light VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
Product Safety Recall N192261050 Unexpected Pull To One Side - 2014-2020 Chevrolet & GMC | small light GODIAG J2534

 

The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.

Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.

The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.

www.acdelcotds.com

 


 

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Bestseller No. 5
VXDIAG VCX Nano GDS2 and Tech2Win Diagnostic Tool Compatible for GM/OPEL with Global Diagnostic Programming System GDS & GDS2 Blue
  • 🚗[Technical assistance] If you have any installation problems, download the installation manual. Or please contact us at any time. We can provide technical support and help you install software online
  • 🚗[Vehicle Coverage] Installation Tips: Please turn off anti-virus software before install. VXDIAG VCX NANO fully compatible with SAE-J2534-1 & SAE-J2534-2. All current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc.
  • 🚗[Functional] ●USB vehicle-to-PC connectivity●Supports Windows,XP●CE and FCC compliance for hardware●Firmware Updatable. 【SPS】Service Programming System: ◎Passthrough programming on GM past model and Global A vehicles◎Increase reprogramming speed 20-70% and get ready to service new models.
  • 🚗[GDS] Global Diagnostic System: ◎New Diagnostic Application Software required for all GM Global Architecture (Global A) Vehicles. ◎GDS & GDS2 is software which runs on a specific PC. Updates received via TIS2Web.
  • 🚗[Efficient&Convenience] Quick access to vehicle data for maintenance or management reports.Quickly attaches to vehicle's diagnostic connector. Mixed fleet capabilities with broad protocol support.May be used with desktop PC or laptop. make sure your computer at least 4GB.Tech2win software only installed on 7 32bit computer and on physical system.Please download the latest vxmanager from vxdiag official website.

Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API

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