Product Safety Recall A192261870 Lower Control Arm Weld – 2015-2018 Chevrolet Trax

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September 12, 2019 NHTSA CAMPAIGN NUMBER: 19V652000

Lower-Control Arm May Separate From Vehicle

A partial separation of the lower-control arm from the vehicle could cause the attached front wheel to toe outward, impacting the vehicle’s handling and steering and increasing the risk of crash.

 

NHTSA Campaign Number: 19V652

Manufacturer General Motors LLC

Components SUSPENSION

Potential Number of Units Affected 93,693

 

Summary

General Motors LLC (GM) is recalling certain 2015-2018 Chevrolet Trax vehicles. A joint in one or both of the front lower-control arms may have been improperly welded. An improperly welded joint may break, resulting in the partial separation of the lower-control arm from the vehicle.

 

Remedy

GM will notify owners, and dealers will inspect the left and right front lower-control arms, replacing them as necessary, free of charge. The recall began November 6, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is A192261870.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 


Parts

Control Arm Inspection Gauge CH-52980-1 1 (reusable)
ARM ASM – Front Lower Control, LH (FE2 Suspension) 95328052 1
ARM ASM – Front Lower Control, RH (FE2 Suspension) 95328053 1
Front Lower Control Arm Bushing Bolt 11569601 Product Safety Recall A192261870 Lower Control Arm Weld - 2015-2018 Chevrolet Trax | small light 2
(Per Side)

 


Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.

 

IMPORTANT SAFETY RECALL

 

November 2019

 

This notice applies to your vehicle, VIN: __________________________________

 

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2015 – 2018 model year Chevrolet Trax vehicles.  As a result, GM is conducting a safety recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

 

I M P O R T A N T

  • Your vehicle is involved in GM recall A192261870.
  • Schedule an appointment with your GM dealer.
  • This service will be performed for you at no charge.

 

Why is your vehicle being recalled? In some of these vehicles, a joint in one or both front lower-control arms may have been improperly welded.  Over time, an improperly welded joint can fatigue and break, causing the lower-control arm to partially separate from the vehicle.  If a lower-control arm partially separates from the vehicle, the front wheel attached to the control arm will toe outward, adversely affecting the vehicle’s steering and potentially causing the tire to rub against the wheel well, increasing the risk of a crash.
What will we do? Your GM dealer will inspect left and right lower-control arms and replace the front lower-control arm assembly if necessary.  This service will be performed for you at no charge.  Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual time of approximately 1 hour 47 minutes.
What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair? Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs.  If you have already paid for repairs for the recall condition, please complete the enclosed reimbursement form and present it to your dealer with all required documents.  Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170.  The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by November 30, 2020, unless state law specifies a longer reimbursement period.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

 

Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to https://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V312.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann Combs
Vice President
Global Vehicle Safety

 

Enclosure
GM Recall A192261870

 


 


Frequently Asked Questions (FAQs) for Safety Recall A192261870
Lower Control Arm Weld

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.   

Q1) Which vehicles are involved?
A1) 2015 – 2018 Chevrolet Trax vehicles.  This is a population extension to an earlier recall campaign (A182202370).  NHTSA requested that GM handle this extension as a new field action.

 

Q2) What is the issue or condition?
A2) General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2015-2018 model year Chevrolet Trax vehicles.  In some of these vehicles, a joint in one or both front lower-control arms may have been improperly welded.  Over time and in rare cases, an improperly welded joint can fatigue and break, causing the lower-control arm to partially separate from the vehicle.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) If the lower-control arm partially separates, you may hear a loud noise and the tire may rub against the wheel well.  You may not experience any warning signs before a partial separation occurs.  But this condition is extremely rare and GM is not aware of any vehicle crashes that are attributable to this condition.

 

Q4) What is the remedy/repair?
A4) Dealers will inspect left and right lower-control arms and replace the front lower-control arm assembly if necessary.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) If a lower-control arm partially separates from the vehicle, the front wheel attached to the control arm will toe outward, adversely affecting the vehicle’s steering and potentially causing the tire to rub against the wheel well, increasing the risk of a crash.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) Yes.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 


4 Affected Products

Vehicle

MAKE MODEL YEAR
CHEVROLET TRAX 2015-2018

 


11 Associated Documents

Recall 573 Report-Amendment 1

RCLRPT-19V652-1563.PDF 213.924KB

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V652-2914.PDF 211.339KB

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V652-8413.PDF 211.253KB

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V652-5945.PDF 211.148KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V652-8702.pdf 146.861KB

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Defect Notice 573 Report

RCLRPT-19V652-4781.PDF 213.923KB

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Manufacturer Notices(to Dealers,etc) – Date: September 12, 2019 Subject: A192261870 – Safety Recall Lower Control Arm Weld

RCMN-19V652-1779.pdf 61.882KB

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Recall Acknowledgement

RCAK-19V652-8974.pdf 244.578KB

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Safety Bulletin

RCSB-19V652-7108.pdf 415.2KB

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Frequently Asked Questions (FAQs) for Safety Recall A192261870 Lower Control Arm Weld

RMISC-19V652-1728.pdf 93.178KB

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Safety Bulletin

RCSB-19V652-1400.pdf 422.446KB

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V652&docType=RCL

 


 

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