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NHTSA ID Number: 10163212
Manufacturer Communication Number: 19NA034
Summary
This technical bulletin provides repair information to correct a customer concern of Radio Changes the Settings for Lane Change Assist and Cross Traffic Alert – Side Blind Zone Alert Systems.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
CHEVROLET | EQUINOX | 2019 |
SEOCONTENT-START
Service Bulletin Bulletin No.: 19-NA-034
Date: June, 2019
TECHNICAL
Subject: Radio Changes the Settings for Lane Change Assist and Rear Cross Traffic Alert – Side
Blind Zone Alert Systems
Attention: This Bulletin replaces PIT5654. Please discard PIT5654.
Brand: Model:
Model Year: VIN:
Engine: Transmission:
from to from to
Chevrolet Equinox 2019 2019 All All
Involved Region or Country North America, South Korea, SE Asia and Australia
Additional Options (RPOs) Equipped with Infotainment System (RPO IOR) and Rear Cross-Traffic Alert (RPO UFG)
Condition
Some customers may comment that the radio may change the selected settings of Lane
Change Assist, and Rear Cross Traffic Alert / Side Blind Zone Alert systems to “off” when
the ignition is turned off and the radio goes to sleep. The settings can be turned on again,
but may revert to off during the next radio sleep cycle.
Cause The cause of the condition may be a radio software anomaly.
Correction Reprogram the radio.
Service Procedure
1. Verify current radio software version as displayed
in the radio display. Select Settings > About. A list
of build numbers will be displayed. Look for a build
number very near, or at the top of, the list of
numbers. It will resemble I3L_MY19_133136 with
the key number being the 133xxx.
• If the Build Number is 133147S or higher, then
this bulletin does not apply. Refer to SI for
further diagnostics.
• If the Build Number is 133136 or less, proceed
to step 2.
2. Reprogram the radio via USB using the following
steps:
2.1. Connect a USB drive to the computer.
2.2. Access the Service Programming System
(SPS) and follow the on-screen instructions.
2.3. On the SPS Supported Controllers screen,
select A11 Radio – USB Copy/ USB File
Transfer.
Note:
• If the selected USB programming software
description is the following, then stop, no
further action is required: “STOP. If you are
seeing this text, the controller already has
the latest software available. If you try to
proceed further, SPS will generate an
error.”
• Software currently loaded on the USB
Drive will be verified and if files are
incorrect they will be deleted, and correct
files will be loaded. If files residing on the
USB Drive are correct for the vehicle being
serviced, the Techline terminal will not
delete those files and allow the drive to be
re-used.
2.4. Upon completion of the file transfer, remove
the USB drive from the computer.
2.5. Ignition ON, infotainment system ON.
Note: The Radio will not allow the installation of the
same software version via USB. If the same software is
detected the installation process will not start.
2.6. Connect the USB drive to the USB port in the
vehicle.
Page 2 June, 2019 Bulletin No.: 19-NA-034
2.7. The infotainment system will recognize that
update files are available. Follow the
infotainment display on-screen instructions
and select Update when prompted.
Programming will take several minutes.
Note: If no instructions immediately appear on the
infotainment display, select the following menu options:
• Home
• Settings
• System
• Updates
2.8. Upon completion of programming, remove the
USB drive. Follow the infotainment display
on-screen instructions.
Parts Information
No parts are required for this repair.
Warranty Information
For vehicles repaired under warranty, use:
Labor
Operation
Description Labor Time
2810335 Radio Reprogramming with
SPS (USB
programming only)
0.3
Version 3
Modified Released February 20, 2019
Revised March 08, 2019 – Removed Terrain Model and added Rear to Cross Traffic Alert
in Condition statement.
Revised June 10, 2019 – Updated Correction Section, Service Procedure, Parts
Information and Labor Operation.
SEOCONTENT-END
Bulletin No.: 19-NA-034
Date: June, 2019
https://www.nhtsa.gov/recalls?nhtsaId=10163212
https://static.nhtsa.gov/odi/tsbs/2019/MC-10163212-9999.pdf
To View or Download this Document Click Here
Bulletin No.: 19-NA-034
Date: February, 2019
https://www.nhtsa.gov/recalls?nhtsaId=10155021
https://static.nhtsa.gov/odi/tsbs/2019/MC-10155021-9999.pdf
To View or Download this Document Click Here
Bulletin No.: 19-NA-034
Date: March, 2019
https://www.nhtsa.gov/recalls?nhtsaId=10158833
https://static.nhtsa.gov/odi/tsbs/2019/MC-10158833-9999.pdf
To View or Download this Document Click Here
Reprogramming
GM Diagnostic/Programming (TIS2Web)
Approved J2534 Device with TIS2WEB can reprogram 1996 and later All GM Modules.
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle's 17 character Vehicle Identification Number (VIN) and select 'Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
Servicing the next generation Global A vehicles will require the diagnostic software, GDS2, Global Diagnostic System 2 running on a local PC device while the MDI is connected to the vehicle. The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles.
The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.
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